Current Status: Abnormal Security is UP
We checked the official Abnormal Security status page for updates 3 mins, 4 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-11-25 10:08 | Service Disruption impacting US and EU customers due to Microsoft 365 API Latency | major | 6 hrs, 44 mins | Microsoft services have remained stable. Processing for Inbound Email Security, AI Security Mailbox, and Graymai...read more |
| 2024-11-05 14:41 | Email remediation issues for Inbound Email Security | none | 0 second | Between 16:34 UTC and 21:51 UTC on November 5th, 2024, email Remediation for Inbound Email Security customers in ...read more |
| 2024-10-07 13:26 | Inbound Email Security - Attack remediation delays to processing time | major | 2 hrs, 54 mins | Between 19:10 and 20:57 UTC on October 7th, Abnormal experienced delayed processing of attack remediation which i...read more |
| 2024-09-17 07:45 | EMEA Data Center Degraded Performance | minor | 2 hrs, 8 mins | What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a degradation in performance in...read more |
| 2024-09-13 09:13 | Inbound Email Security - Google Customers Only | critical | 1 hr, 20 mins | We have successfully resumed processing all GSuite email traffic in both EU and US environments. This issue was i...read more |
| 2024-09-10 11:29 | Remediation Delay - Inbound Email Security | minor | 2 hrs, 9 mins | What Happened: On September 10, 2024, at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown ...read more |
| 2024-07-30 17:13 | Email Productivity Remediation Delay (Graymail) | major | 2 hrs, 36 mins | The incident has been resolved as of 2024-07-31 02:45 UTC, Email Productivity, Account Takeover and SIEM/SOAR ar...read more |
| 2024-07-23 09:00 | Inbound Email Protection, Email Productivity, and AI Security Mailbox | none | 0 second | On July 23, 2024, Abnormal Security experienced a brief delay in remediation for Inbound Email Protection, Email ...read more |
| 2024-07-19 09:03 | Abnormal Security Unaffected by CrowdStrike and Microsoft Service Disruptions - July 19, 2024 | none | 0 second | Abnormal Security is aware of the recent outage affecting CrowdStrike and Microsoft services and is closely monit...read more |
| 2024-07-16 08:55 | Remediation delay for Inbound Email Protection, Abuse Mailbox and Email Productivity | minor | 4 hrs, 3 mins | Incident Resolved: As of 17:00 UTC, the remediation delay issue for Inbound Email Protection, Abuse Mailbox, and ...read more |
| 2024-07-10 13:05 | Remediation Delay - Inbound Email Security and Email Productivity | major | 0 second | Incident Summary: On July 10, 2024, at approximately 14:00 UTC, Abnormal experienced a delay in remediation for I...read more |
| 2024-06-25 09:49 | Abnormal Portal Degradation | minor | 7 hrs, 16 mins | Incident Update: We are pleased to inform you that the degradation of the Abnormal Portal has been resolved. The ...read more |
| 2024-06-18 08:35 | Remediation delay for Inbound Email Protection, Abuse Mailbox and Graymail | minor | 55 mins | Incident Resolved: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for ...read more |
| 2024-05-31 10:55 | Abnormals Threat Log and SOAR API Latency | minor | 4 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-14 14:39 | Email Details Unavailable in Threat Log | minor | 46 mins | The issue has been resolved as of May 2024, 22:23 UTC, and all Threat Log message details are now visible. Ther...read more |
| 2024-05-01 08:13 | Remediation delayed for Inbound Email Protection, Graymail, and Abuse Mailbox. | major | 1 hr, 20 mins | Starting at 9:20 a.m. PT, all messages affected by the incident were processed, and the incident is now fully res...read more |
| 2024-04-05 15:03 | Email Account Takeover False Positive Case Creation | none | 0 second | On April 5, at 11:30 AM UTC, customers with Account Takeover Protection may have seen 1-2 High Confidence False ...read more |
| 2024-04-03 14:31 | Degradation of Inbound Email Protection | none | 1 hr, 58 mins | As of 11:26 PM UTC, the remediation of impacted Inbound Email Security messages from the incident period was comp...read more |
| 2024-04-02 11:05 | Abuse Mailbox Degradation (EU Customers Only) | none | 2 hrs, 22 mins | On March 29, at 00:00 UTC, Abnormal Security stopped processing Abuse Mailbox reported messages for a subset of E...read more |
| 2024-03-05 08:37 | Remediation delayed for Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond | none | 4 hrs, 23 mins | This incident has been fully resolved. On March 5, 2024, starting at 16:00 UTC (8 am PT), customers may have st...read more |
| 2024-01-29 07:07 | Abnormal Portal Degradation - Dashboard Data is Stale | none | 3 hrs, 6 mins | A fix for the dashboard data has been rolled out. All customer dashboards should reflect the correct data as of 1...read more |
| 2024-01-17 08:47 | Abnormal Portal Degradation | major | 13 mins | On Jan 17, 2024, at 16:28 UTC, we experienced a degradation of the Abnormal Portal. Customers may have experience...read more |
| 2024-01-03 09:16 | 2024-01-03 Remediation delayed for IES, AMB, and EPR | none | 0 second | TLDR: IES, AMB, and EPR experienced delayed remediation by several minutes during a ~1h incident period starting ...read more |
| 2023-12-27 17:00 | [Scheduled] Login database maintenance 12/26 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-07 17:17 | 2023-12-07 Remediation delayed for IES and AMB | minor | 7 hrs, 47 mins | TLDR: Due to a large spike in detected attacker activity, a subset of our backend systems are experiencing extrem...read more |
| 2023-11-20 07:08 | Live Scoring Remediation Delay | minor | 2 hrs, 7 mins | Starting at 13:00 UTC, customers may have started experiencing a delay in message remediation for Inbound Email P...read more |
| 2023-11-17 22:01 | [Scheduled] Support Phone System Update | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-14 08:57 | Degradation of Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond | major | 1 hr, 8 mins | Starting at 14:15 UTC, customers may have started experiencing a delay in message remediation for Inbound Email P...read more |
| 2023-11-07 08:56 | Degradation of Inbound Email Protection, Graymail, and Abuse Mailbox | minor | 2 hrs, 40 mins | Incident Summary: Starting at 13:54 UTC, customers may have experienced a delay in message remediation for Inboun...read more |
| 2023-11-02 11:36 | Abnormal Support Portal access | minor | 21 hrs, 21 mins | The Abnormal Support Portal is now accessible as expected. Incident Summary: The Abnormal Security Support Porta...read more |
| 2023-10-18 23:28 | Threat Log Message Details Unavailable | major | 48 mins | As of October 19, 2023, 07:01 UTC the issue has been resolved and all Threat Log message details are now visible.As of October 19, 2023, 07:01 UTC the issue has been resolved and all Threat Log message details are now visible. |
| 2023-10-12 14:58 | Degradation of Inbound Email Protection | none | 6 hrs, 24 mins | As of 9:15 PDT, message replay and reprocessing has completed and all false positive judgements have been rectifi...read more |
| 2023-10-11 12:01 | Email Productivity Remediation Delay (Graymail) | none | 0 second | Starting at 09:00 am PDT on October 10, 2023, Abnormal Security was made aware of a possible delay in remediation...read more |
| 2023-09-29 09:04 | Degradation of Inbound Email Protection | minor | 27 hrs, 20 mins | The impacted remediation actions were reprocessed as of 10:00 AM PT 09/30. Incident Summary: Starting September ...read more |
| 2023-09-26 12:45 | High rate of Spam False Positives | none | 11 hrs, 1 min | The process for restoring messages has been completed as of 9:54 PM PDT, September 26, 2023. We apologize for an...read more |
| 2023-09-20 14:34 | ATO Case Creation Service was down | none | 38 mins | The backlog of ATO case creation has been resolved, and the ATO case creation process is back to normal operation...read more |
| 2023-09-12 09:40 | Increased amount of False Positives | none | 10 hrs, 50 mins | Message restore has been completed and data ingested in the Threat Log is no longer delayed. All services are f...read more |
| 2023-09-08 08:39 | ATO Services Degradation | minor | 6 hrs, 49 mins | As of September 8 2023 at 3:25 PM PDT The degraded functionality of ATO signals due to Microsoft 365 Graph API is...read more |
| 2023-08-25 05:03 | Abuse Mailbox Campaign Processing Delay | minor | 1 hr | As of 12:51 pm UTC ( 5:51 am PT), the delay in processing Abuse Mailbox submissions has been resolved. New submis...read more |
| 2023-08-23 09:04 | Abnormal Portal and Remediation Degradation | none | 0 second | On August 23, 2023, starting at 4:20 AM PT, customers may have experienced intermittent access to the Threat Log ...read more |
| 2023-07-18 12:00 | EMEA Data Center Degraded Performance | none | 4 hrs, 46 mins | As of July 18, 2023, at 11:00 PM UTC, the reprocessing of impacted remediation actions was completed and customer...read more |
| 2023-07-12 15:08 | Abnormal Portal and Remediation Degradation | none | 22 hrs | As of July 13, 2023, at 7:48 PM UTC (12:48 PM PDT), the reprocessing of impacted remediation actions was complete...read more |
| 2023-07-10 16:02 | Potential Abuse Mailbox delays for Gsuite customers | minor | 59 mins | As of 12:28 am UTC ( 5:48 pm PST), this incident has been resolved and will reprocess all emails submitted to the...read more |
| 2023-07-10 05:32 | Dashboard loading issues | minor | 9 hrs, 33 mins | As of July 10, 2023 at 10:15 pm UTC (3:15 pm PT), the Abnormal Security Dashboard loading issues have been resolv...read more |
| 2023-06-05 13:31 | Intermittent M365 Graph API Issues Impacting Remediation | minor | 2 hrs, 27 mins | As of June 5, 2023 at 10:50pm UTC (3:50pm PT), the intermittent remediation delays have been resolved and custome...read more |
| 2023-05-11 09:25 | Email Remediation Delays | minor | 288 hrs, 59 mins | As of May 11, 2023 at 6:24pm UTC (11:24am PT), the remediation delays have been resolved and customers should no ...read more |
| 2023-02-14 11:34 | Intermittent Abnormal Abuse Mailbox Delays | minor | 5 hrs, 58 mins | As of February 15, 1:00am UTC (February 14, 5:00pm PT), this incident has been resolved. A fix was put into place...read more |
| 2023-02-10 17:45 | Intermittent Email Remediation Delays due to Microsoft Outage | none | 0 second | Starting on February 7, 2023, customers may have experienced intermittent delays with message remediation. The in...read more |
| 2023-02-09 16:44 | Intermittent Portal Issue | minor | 2 hrs, 15 mins | As of February 9, 2:15am UTC (6:15pm PT), this incident has been resolved. A fix was put into place by our Engine...read more |
| 2023-02-03 11:30 | Search & Respond Update | none | 0 second | Starting on February 3, 2023, Customers observed errors and searches timing out using Search & Respond. The Engin...read more |