Current Status: Ada is UP
We checked the official Ada status page for updates 3 mins, 37 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-01 15:05 | Investigating issues with Ada Chat services | major | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-31 17:05 | New email channel activations failing | minor | 2 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-28 10:34 | Degraded performance in ai agents knowledge matching | major | 1 hr, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-25 22:03 | Coaching issue | none | 0 second | We had a coaching issue from 8:45pm-9:25pm EST. This incident has been resolved.We had a coaching issue from 8:45pm-9:25pm EST. This incident has been resolved. |
| 2025-03-21 16:32 | Delay in message delivery Sunco-related handoffs/escalations | minor | 27 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-21 10:08 | Investigating issues with Analytics | minor | 15 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-20 18:50 | Chat service unavailable | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-14 09:16 | Investigating message latency with Ada Chat services | minor | 3 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 23:00 | [Scheduled] Maple cluster upgrade | maintenance | 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-11 01:44 | Voice channel outage in US cluster from 01:11 - 01: 30 am EST | major | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-06 12:18 | Investigating issues with Ada Chat services | minor | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 13:45 | Investigating issues with Ada Dashboard | minor | 1 hr, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 09:47 | Voice Channel Missing Messages | major | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-04 05:27 | Bot Dashboard Inaccessible | major | 23 mins | The incident has been resolved.The incident has been resolved. |
| 2025-02-03 18:28 | Investigating issues with Coaching on Ada Dashboard | minor | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-10 13:52 | Chat bot window not leading to a chat session in some bots | major | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-20 16:15 | Investigating issues with Analytics | minor | 1 hr, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-20 12:45 | Investigating issues with Ada Chat services | minor | 41 mins | The issue with Ada Chat has been resolved and chatters should see things functioning normally again at 1:15PM EST...read more |
| 2024-12-20 11:50 | Investigating issues with Ada Chat services | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-19 16:06 | Increased handoff rates | none | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-18 11:16 | Knowledge Article Update Latency | minor | 5 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-16 15:24 | Conversation Latency | minor | 3 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-16 11:23 | Ada App Blocks Partial Outage | major | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-12 18:28 | Investigating issues with Email Action App on EU and Maple Clusters | minor | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2024-12-11 20:11 | Conversation Topics and Resolution Estimation Latency | minor | 4 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 14:03 | Dashboard Performance Degradation | major | 32 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-29 04:55 | Delay in Conversation View Refresh | minor | 5 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-28 06:50 | Dashboard Update Delay Affecting Certain Pages | minor | 6 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-27 23:59 | Intermittent salesforce handoff impact | minor | 1 hr, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-26 17:04 | Oracle Service Cloud "Failed to send agent message" Failures | major | 10 hrs, 10 mins | The issue has been resolved.The issue has been resolved. |
| 2024-11-21 08:29 | Conversation View Fails to Display Recent Conversations | minor | 24 hrs, 4 mins | The conversation view has been updated to the most recent conversations.The conversation view has been updated to the most recent conversations. |
| 2024-11-20 10:07 | Investigating issues with Automated Resolution Analytics | minor | 1 hr, 43 mins | This incident has been marked resolved.This incident has been marked resolved. |
| 2024-11-13 11:11 | Degraded Performance in Reasoning Engine | minor | 3 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-07 10:30 | Voice channel outage | none | 0 second | Issue: An outage with the Voice channel between 10:50am to 11:15am ET resulted in calls to voice channel bots bei...read more |
| 2024-11-03 02:00 | Proactive SMS campaigns not delivered due to Twilio outage | minor | 0 second | Proactive campaigns were not triggered due to third party provider incident.Proactive campaigns were not triggered due to third party provider incident. |
| 2024-10-25 03:16 | Newly created Actions are not appearing under Action section | minor | 3 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-17 13:57 | New sunshine conversation integrations blocked | minor | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 17:29 | Token Vault Outage | major | 2 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-02 13:44 | Greetings Failing to Display for Generative Clients | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-01 10:37 | Ai Agent outage | critical | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-25 10:00 | Product outage | critical | 0 second | At approximately 10:21 am to 10:25 am EST users would have experienced an outage in the Ada product and services....read more |
| 2024-09-18 12:26 | New Email activations do not complete | minor | 4 hrs, 41 mins | This issue has been resolved by our vendor and email activations are now successful.This issue has been resolved by our vendor and email activations are now successful. |
| 2024-09-17 16:37 | End User Api Outage | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-16 11:56 | Generative answers outage | critical | 15 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-09 18:23 | Errors in Sending Messages in Channels Powered by Sunco. | major | 1 hr, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-22 13:41 | Voice channel partial disruption | major | 1 hr, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-22 09:52 | Issues with Voice Channel being investigated | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-19 12:56 | Bot name and description settings disruption | minor | 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-15 16:15 | Partial outage for some chat bots | minor | 2 hrs, 31 mins | The incident has been resolved at this time.The incident has been resolved at this time. |
| 2024-07-15 11:06 | Degraded performance in chat messaging | critical | 2 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |