Current Status: Area 1 is UP
We checked the official Area 1 status page for updates 1 min, 49 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-02-25 05:00 | [Scheduled] Database Maintenance for Horizon Portal and API | maintenance | 1 hr, 41 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-03 00:00 | [Scheduled] Area 1 Customer Portal (Horizon) Maintenance Event | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-25 16:30 | Email temporarily routed to wrong region | minor | 0 second | On 05/25/2023, at 16:39 UTC a subset of Area 1's email traffic using our mailstream-central region was incorrectl...read more |
| 2023-05-17 02:00 | [Scheduled] Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-04-14 15:50 | Area 1 portal issue | minor | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-01 02:33 | [Scheduled] Database Maintenance for Horizon Portal and API | maintenance | 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-02 17:33 | Area 1 Email Service - New Protected Names not active | minor | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-22 00:00 | [Scheduled] Directory Integration Service Maintenance | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-09-02 12:32 | GCP network issues + mail through our mailstream central region is experiencing delays | minor | 6 hrs, 38 mins | Cloud provider resolved issue with underlying hardwareCloud provider resolved issue with underlying hardware |
| 2022-08-11 01:01 | [Scheduled] Customer Portal/API - Database Maintenance | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-06-30 19:17 | Email Search Issues | minor | 15 mins | The system has been restored to full operation.The system has been restored to full operation. |
| 2022-05-09 00:00 | Email Service - Message Deferrals | minor | 0 second | An incident occurred between 00:00 UTC and 04:50 UTC where an expired certificate caused some senders to defer e-...read more |
| 2022-05-06 11:00 | Email Service - Hard bounces | minor | 0 second | An incident occurred between 11:05 UTC and 13:09 UTC where a single email processing node bounced messages incorr...read more |
| 2022-04-30 01:27 | Portal: Detection and Mail Trace Search | minor | 22 mins | The incident has been resolved. A postmortem will be shared when the investigation into the cause has completed.The incident has been resolved. A postmortem will be shared when the investigation into the cause has completed. |
| 2022-04-26 11:09 | Horizon Portal - Access Issues | minor | 20 mins | The issue has been resolved. A post mortem will be provided as soon as the full investigation of the root cause i...read more |
| 2022-04-16 16:00 | [Scheduled] Database Maintenance for Horizon Portal and API | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-01-13 00:00 | [Scheduled] Customer Portal - Database Maintenance | maintenance | 1 hr, 17 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-15 15:30 | Slow Delivery of some messages due to AWS West Outage | minor | 0 second | An AWS outage occurred that impacted one region used by our mail processing system. Some mail that routed through...read more |
| 2021-12-10 22:19 | Delayed email processing | minor | 17 mins | The queues have returned to normal and all systems are operating normally. A postmortem will be posted in the com...read more |
| 2021-12-07 16:15 | AWS East Outage - Horizon Portal | critical | 6 hrs, 43 mins | The Horizon portal and all other services are operating normally. A postmortem will be posted after the investiga...read more |
| 2021-08-31 18:47 | Increased queues in Area 1 US West Infrastructure | minor | 2 hrs, 40 mins | The affected availability zone is no longer in use and all systems are operating normally. We will restore use of...read more |
| 2021-06-30 15:20 | Email Service Domain Issue | critical | 2 hrs, 4 mins | All operations of returned to normal. A postmortem will be posted after all relevant events and data are assemble...read more |
| 2021-06-22 13:50 | Daily Report Generation | none | 7 hrs, 7 mins | The issue has been resolved and daily reports are being successfully delivered.The issue has been resolved and daily reports are being successfully delivered. |
| 2021-05-20 20:16 | Detection Search not returning results | minor | 38 mins | The issue has been resolvedThe issue has been resolved |
| 2021-05-05 00:00 | [Scheduled] Database Maintenance | maintenance | 1 hr, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-04-22 15:00 | Microsoft Office 365 Mail Flow Issue | none | 0 second | On April 22nd 2021 around approx. 8am PST Microsoft Office 365 customers in North America began seeing elevated m...read more |
| 2021-03-09 01:00 | [Scheduled] Database Maintenance Event | maintenance | 1 hr, 5 mins | Database maintenance complete. All systems operating under normal conditions.Database maintenance complete. All systems operating under normal conditions. |
| 2021-03-06 03:03 | [Scheduled] Database Maintenance Event | maintenance | 36 mins | Database maintenance has completed.Database maintenance has completed. |
| 2021-03-05 01:00 | [Scheduled] Database Maintenance Event | maintenance | 21 mins | Database maintenance has completed.Database maintenance has completed. |
| 2020-11-21 01:00 | [Scheduled] DNS Infrastructure Upgrade | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-10-20 12:21 | API: Service Disruption | none | 0 second | The API Service experienced a disruption that began at 12:21 PM UTC and was resolved at 4:15 PM UTC. The root cau...read more |
| 2020-09-24 18:04 | Service Degradation | minor | 1 hr, 6 mins | The issue has been resolved. All systems operating normally.The issue has been resolved. All systems operating normally. |
| 2020-09-01 17:16 | Service Degradation - Portal Search Results | minor | 3 mins | The team has resolved the issuedThe team has resolved the issued |
| 2020-08-11 23:01 | Service Degradation | minor | 16 mins | The issue has been resolved and all systems are operating normally. A postmortem will be posted after the investi...read more |
| 2020-08-11 13:00 | Email Search - The service is experiencing issues returning search results | minor | 2 hrs, 25 mins | The issue has been resolved.The issue has been resolved. |
| 2020-05-19 15:48 | Degraded Performance - Email Processing Delays | minor | 0 second | The Area 1 Email service experienced degraded performance on 15% of our infrastructure that resulted in some dela...read more |
| 2020-01-08 22:52 | Degraded Performance - Email Protection Service | none | 0 second | The Email Protection Service received a significant increase in messages that over-utilized a particular scanning...read more |
| 2019-09-05 19:27 | DNS access impacted | major | 13 mins | This incident has been resolved. We will follow with an RCA.This incident has been resolved. We will follow with an RCA. |
| 2019-02-20 06:53 | Temporary Recursive DNS Outage | critical | 7 hrs, 7 mins | This incident has been resolved. We have taken specific steps to ensure additional checks prior to security updat...read more |
| 2018-10-19 17:03 | Service Degradation | none | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2018-10-19 12:53 | Service Degradation | none | 16 mins | This incident has been resolved.This incident has been resolved. |
| 2018-10-19 10:55 | Service Degradation | minor | 1 hr, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2018-10-08 09:12 | Service Degradation | minor | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2018-09-29 21:18 | Service Degradation | none | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2018-09-04 12:13 | Service Degradation | minor | 46 mins | This incident has been resolved.This incident has been resolved. |
| 2018-08-29 09:13 | Service Degradation | minor | 2 hrs, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2018-08-06 14:03 | Service Degradation | minor | 1 min | This incident has been resolved.This incident has been resolved. |
| 2018-08-06 09:48 | Service Degradation | minor | 1 hr, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2018-07-26 13:14 | Service Degradation | none | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2018-07-23 18:11 | Service Degradation | none | 0 second | This incident has been resolved.This incident has been resolved. |