Current Status: Assembled is UP
We checked the official Assembled status page for updates 3 mins, 28 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-02 17:52 | [Resolved] Delayed Salesforce Agent Syncs | major | 24 mins | We have pushed a fix and agent state syncs have recovered for the affected accounts.We have pushed a fix and agent state syncs have recovered for the affected accounts. |
| 2025-04-02 14:35 | [Resolved] Missing and incorrect agent and ticket based metrics | major | 3 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-30 08:59 | Staleness in agent and ticket-based metrics | major | 6 hrs, 54 mins | Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We will continue to monitor the ...read more |
| 2025-03-30 07:30 | [Scheduled] Database upgrade validation | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-30 04:00 | [Scheduled] Database upgrade | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-27 19:37 | Degraded performance on Assist requests | none | 8 mins | All users have been switched onto a fallback model provider which should resolve all requests. Our engineering te...read more |
| 2025-03-25 17:42 | Elevated errors on Assist across Draft reply, Compose from notes, and other copilot responses | none | 2 hrs, 6 mins | The issue affecting Assist-related products has now been completely resolved. Following our model provider chang...read more |
| 2025-03-25 13:38 | [Resolved] Temporarily degraded API performance | minor | 54 mins | This is now resolved The following functionality has now been restored: viewing the Realtime Analysis page, seei...read more |
| 2025-03-19 20:30 | [Resolved] Failing Database Requests | none | 0 second | Between 4:27pm ET and 4:32pm ET, an infrastructural issue with one of our database nodes resulted some requests t...read more |
| 2025-03-19 19:57 | [Resolved] Zendesk Chat Agent States Not Syncing | minor | 24 hrs, 58 mins | Assembled experienced a delay when syncing Zendesk agent states due to a temporary issue with Zendesk's API. The ...read more |
| 2025-03-11 19:17 | [Assist] Assist Dashboard not Accessible on Reload | minor | 19 mins | From 11:23 AM Pacific time to 12:29 PM Pacific time, users were experiencing failures to load Assist. We've resol...read more |
| 2025-03-08 17:23 | Slowdown in email delivery | minor | 31 hrs, 5 mins | After closely monitoring our email system for the past 24 hours, we're able to confirm it's now been functioning ...read more |
| 2025-03-08 11:51 | Elevated Errors for Email Notifications | minor | 0 second | We experienced an elevated level of errors in our email notifications from 1:43 PT to 3:45 PT. The issue has been...read more |
| 2025-03-06 14:07 | Draft replies, Compose from notes, and Question and Answer functionality not working | none | 0 second | From 6:07am PT until 6:29am PT, Assembled Assist experienced an outage affecting multiple platform features. Duri...read more |
| 2025-03-03 17:59 | [Resolved, now monitoring] Temporarily degraded performance | minor | 167 hrs, 28 mins | We’ve fully resolved this issue and observed no issues with the platform’s performance during the monitoring peri...read more |
| 2025-02-26 23:20 | High error rates on Assist Copilot, API, and Automations | none | 14 mins | We've been continuing to monitor error rates and can confirm that the issue has been fully resolved. The timeline...read more |
| 2025-02-12 02:52 | Assist admin platform is experiencing high latency | minor | 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-06 18:45 | Assembled is experiencing increased latencies | critical | 11 mins | Assembled was experiencing degraded performance, which was causing an elevated incidence of slow requests and pag...read more |
| 2025-02-04 17:06 | Slow replies on Assist | critical | 16 mins | The issue has been resolved now. Latency is back to regular range.The issue has been resolved now. Latency is back to regular range. |
| 2025-01-28 21:57 | Delay in our integration syncs pulling live data | none | 0 second | We identified an issue that caused live integration updates to be delayed between 1:19 and 1:37 PST. This would h...read more |
| 2025-01-10 22:53 | Slow replies on Assist | none | 0 second | From 1:55pm PT to 2:48pm PT, Assist requests experienced very high latencies and were very slow to load. Impact:...read more |
| 2025-01-02 19:00 | [Past Incident] Assembled App was not accessible | major | 0 second | Assembled experienced downtime on January 2, 2025, from 13:57:50 - 14:04:50 Eastern Time / 18:53:50 - 19:04:50 UT...read more |
| 2024-12-18 21:06 | Assist - Admin Configuration Page was not loading | none | 0 second | On the Assist Product, admins were not able to access the Configuration Page for 12 minutes. This did not effect ...read more |
| 2024-12-11 23:50 | [Assist] High error rates on Assist Copilot, API, and Automations | none | 1 hr, 50 mins | We've been continuing to monitor error rates and can confirm that the issue has been fully resolved. The timeline...read more |
| 2024-12-04 17:05 | Assembled was not reachable | none | 1 hr, 3 mins | Downtime information: The downtime was caused by issues with read replica connections. Assembled was down from 9...read more |
| 2024-12-03 15:27 | High error rates on Assist Copilot, API, and Automations | minor | 26 mins | The issue causing delays and increased error rates has been resolved. After switching to a different service prov...read more |
| 2024-10-29 16:59 | Degraded syncs for various platform integrations | none | 0 second | From 2024-10-28 10:23 PM UTC until 2024-10-28 10:34 PM UTC, we experienced behavior that led to degraded syncs fo...read more |
| 2024-10-11 16:36 | Ticket lifecycle sync issue | minor | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 23:32 | Autosend delivery failure | none | 0 second | A change was deployed earlier today at 10:52am PT which inadvertently prevented a significant number of autosends...read more |
| 2024-09-16 15:56 | Intermittent issues with Assist related features | major | 0 second | From 08:39AM to 08:56AM PDT, there was an outage with one of our AI vendors that has since been resolved. Impacte...read more |
| 2024-07-03 17:08 | Data on the Realtime overview is delayed | minor | 3 hrs, 56 mins | This incident has been fully resolved and the realtime metrics are up to date.This incident has been fully resolved and the realtime metrics are up to date. |
| 2024-07-02 21:26 | Talkdesk Agent States Sync Failing | minor | 0 second | We are continuing to monitor for any further issues.We are continuing to monitor for any further issues. |
| 2024-07-01 00:14 | Assembled experienced a service outage | critical | 11 mins | This incident has been resolved. The application was inaccessible from 00:01 UTC to 00:21 UTC.This incident has been resolved. The application was inaccessible from 00:01 UTC to 00:21 UTC. |
| 2024-06-27 03:58 | Intermittent issue with Google Calendar updates | minor | 1 hr, 38 mins | We have resolved the issue and all Google Calendar syncs are up-to-date.We have resolved the issue and all Google Calendar syncs are up-to-date. |
| 2024-06-25 13:02 | Assembled experienced an outage due to an unusually high volume of requests | critical | 26 mins | This incident has been resolved and users should now be able to access the platform again.This incident has been resolved and users should now be able to access the platform again. |
| 2024-06-12 22:16 | Some users of Assembled experienced intermittent connectivity issues | minor | 0 second | From 14:23:40 PST to 14:24:20 PST and 14:53:00 PST to 14:54:00 PST, some users of Assembled experienced intermitt...read more |
| 2024-06-06 15:58 | Managers and Administrators scheduling issue with Schedule Change Requests turned on | minor | 10 mins | We're delighted to inform you that the issue with the schedule change request workflow is no longer persisting. O...read more |
| 2024-06-03 21:11 | Search results and Draft Reply are unavailable in Assembled Assist | critical | 22 mins | We've fallen back to another search provider. All queries and "Draft reply" functionality should be working as ex...read more |
| 2024-05-29 18:07 | Realtime Overview and Forecasted vs Actual Report were unavailable | minor | 0 second | We experienced an issue impacting the availability of the Realtime Overview and the Forecasted vs Actual Report. ...read more |
| 2024-05-29 17:42 | Realtime Overview and Forecasted vs Actual Report were unavailable | minor | 0 second | We experienced an issue impacting the availability of the Realtime Overview and the Forecasted vs Actual Report. ...read more |
| 2024-05-23 16:15 | Issue with logging in with SAML SSO | minor | 1 hr, 43 mins | SSO SAML logins are now working. We had an issue from 9:11 am PT to 10:54 am that would prevent users from loggin...read more |
| 2024-05-05 14:51 | Degraded syncs for Zendesk integration users | major | 16 mins | We have resolved the issue and Zendesk integrations are functioning normally.We have resolved the issue and Zendesk integrations are functioning normally. |
| 2024-05-04 16:42 | Degraded syncs for certain Salesforce and Zendesk integration users | minor | 1 hr, 4 mins | This incident has been resolved. From 2024-05-04 12:35pm UTC until 2024-05-04 4:35pm UTC, we had a recurrence o...read more |
| 2024-05-03 00:33 | Degraded syncs for certain Salesforce and Zendesk integration users | major | 58 mins | This incident has been resolved. From 2024-05-02 11:41pm UTC until 2024-05-03 1:11 UTC, a proxy server for our ...read more |
| 2024-04-10 03:06 | Assembled services are unavailable | major | 0 second | Assembled was unavailable from 8:06pm PT to 8:14pm PT. We've identified and resolved the issue which was caused b...read more |
| 2024-03-26 23:39 | Manual tracking in the Zendesk App is unavailable | minor | 0 second | From 3:10pm PT to 4:22pm PT, the Zendesk Application was unavailable for manual time tracking (agents would see a...read more |
| 2024-03-05 20:05 | Users with certain internet providers have intermittent connectivity issues with Assembled | minor | 4 hrs, 9 mins | We've isolated the problem to a connectivity issue facing Xfinity / Comcast users in the western part of the Unit...read more |
| 2024-02-24 20:37 | Empty reopens data | none | 0 second | Due to an unintended consequence of a recent update, specifically a change that was deployed on February 13th, th...read more |
| 2024-02-07 06:00 | Database Reboot | none | 0 second | AWS applied a system patch and rebooted our main database. This caused a complete Assembled outage between 9:44 P...read more |
| 2024-01-30 22:38 | Outage - Agent State Syncs | minor | 51 mins | This incident has been resolved.This incident has been resolved. |