Current Status: Assembled is UP
We checked the official Assembled status page for updates 3 mins, 49 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-18 21:06 | Assist - Admin Configuration Page was not loading | none | 0 second | On the Assist Product, admins were not able to access the Configuration Page for 12 minutes. This did not effect ...read more |
| 2024-12-11 23:50 | [Assist] High error rates on Assist Copilot, API, and Automations | none | 1 hr, 50 mins | We've been continuing to monitor error rates and can confirm that the issue has been fully resolved. The timeline...read more |
| 2024-12-04 17:05 | Assembled was not reachable | none | 1 hr, 3 mins | Downtime information: The downtime was caused by issues with read replica connections. Assembled was down from 9...read more |
| 2024-12-03 15:27 | High error rates on Assist Copilot, API, and Automations | minor | 26 mins | The issue causing delays and increased error rates has been resolved. After switching to a different service prov...read more |
| 2024-10-29 16:59 | Degraded syncs for various platform integrations | none | 0 second | From 2024-10-28 10:23 PM UTC until 2024-10-28 10:34 PM UTC, we experienced behavior that led to degraded syncs fo...read more |
| 2024-10-11 16:36 | Ticket lifecycle sync issue | minor | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 23:32 | Autosend delivery failure | none | 0 second | A change was deployed earlier today at 10:52am PT which inadvertently prevented a significant number of autosends...read more |
| 2024-09-16 15:56 | Intermittent issues with Assist related features | major | 0 second | From 08:39AM to 08:56AM PDT, there was an outage with one of our AI vendors that has since been resolved. Impacte...read more |
| 2024-07-03 17:08 | Data on the Realtime overview is delayed | minor | 3 hrs, 56 mins | This incident has been fully resolved and the realtime metrics are up to date.This incident has been fully resolved and the realtime metrics are up to date. |
| 2024-07-02 21:26 | Talkdesk Agent States Sync Failing | minor | 0 second | We are continuing to monitor for any further issues.We are continuing to monitor for any further issues. |
| 2024-07-01 00:14 | Assembled experienced a service outage | critical | 11 mins | This incident has been resolved. The application was inaccessible from 00:01 UTC to 00:21 UTC.This incident has been resolved. The application was inaccessible from 00:01 UTC to 00:21 UTC. |
| 2024-06-27 03:58 | Intermittent issue with Google Calendar updates | minor | 1 hr, 38 mins | We have resolved the issue and all Google Calendar syncs are up-to-date.We have resolved the issue and all Google Calendar syncs are up-to-date. |
| 2024-06-25 13:02 | Assembled experienced an outage due to an unusually high volume of requests | critical | 26 mins | This incident has been resolved and users should now be able to access the platform again.This incident has been resolved and users should now be able to access the platform again. |
| 2024-06-12 22:16 | Some users of Assembled experienced intermittent connectivity issues | minor | 0 second | From 14:23:40 PST to 14:24:20 PST and 14:53:00 PST to 14:54:00 PST, some users of Assembled experienced intermitt...read more |
| 2024-06-06 15:58 | Managers and Administrators scheduling issue with Schedule Change Requests turned on | minor | 10 mins | We're delighted to inform you that the issue with the schedule change request workflow is no longer persisting. O...read more |
| 2024-06-03 21:11 | Search results and Draft Reply are unavailable in Assembled Assist | critical | 22 mins | We've fallen back to another search provider. All queries and "Draft reply" functionality should be working as ex...read more |
| 2024-05-29 18:07 | Realtime Overview and Forecasted vs Actual Report were unavailable | minor | 0 second | We experienced an issue impacting the availability of the Realtime Overview and the Forecasted vs Actual Report. ...read more |
| 2024-05-29 17:42 | Realtime Overview and Forecasted vs Actual Report were unavailable | minor | 0 second | We experienced an issue impacting the availability of the Realtime Overview and the Forecasted vs Actual Report. ...read more |
| 2024-05-23 16:15 | Issue with logging in with SAML SSO | minor | 1 hr, 43 mins | SSO SAML logins are now working. We had an issue from 9:11 am PT to 10:54 am that would prevent users from loggin...read more |
| 2024-05-05 14:51 | Degraded syncs for Zendesk integration users | major | 16 mins | We have resolved the issue and Zendesk integrations are functioning normally.We have resolved the issue and Zendesk integrations are functioning normally. |
| 2024-05-04 16:42 | Degraded syncs for certain Salesforce and Zendesk integration users | minor | 1 hr, 4 mins | This incident has been resolved. From 2024-05-04 12:35pm UTC until 2024-05-04 4:35pm UTC, we had a recurrence o...read more |
| 2024-05-03 00:33 | Degraded syncs for certain Salesforce and Zendesk integration users | major | 58 mins | This incident has been resolved. From 2024-05-02 11:41pm UTC until 2024-05-03 1:11 UTC, a proxy server for our ...read more |
| 2024-04-10 03:06 | Assembled services are unavailable | major | 0 second | Assembled was unavailable from 8:06pm PT to 8:14pm PT. We've identified and resolved the issue which was caused b...read more |
| 2024-03-26 23:39 | Manual tracking in the Zendesk App is unavailable | minor | 0 second | From 3:10pm PT to 4:22pm PT, the Zendesk Application was unavailable for manual time tracking (agents would see a...read more |
| 2024-03-05 20:05 | Users with certain internet providers have intermittent connectivity issues with Assembled | minor | 4 hrs, 9 mins | We've isolated the problem to a connectivity issue facing Xfinity / Comcast users in the western part of the Unit...read more |
| 2024-02-24 20:37 | Empty reopens data | none | 0 second | Due to an unintended consequence of a recent update, specifically a change that was deployed on February 13th, th...read more |
| 2024-02-07 06:00 | Database Reboot | none | 0 second | AWS applied a system patch and rebooted our main database. This caused a complete Assembled outage between 9:44 P...read more |
| 2024-01-30 22:38 | Outage - Agent State Syncs | minor | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-19 18:01 | Assembled application inaccessible | critical | 4 mins | From 17:54-18:02 UTC, the Assembled application was inaccessible. The root cause of the downtime was a routine da...read more |
| 2024-01-17 00:43 | Degraded user experience on Staffing Timeline | none | 2 mins | Update: The impact of this change is solely related to the user interface (UI), and there is no disruption to fun...read more |
| 2024-01-08 23:25 | Inability to edit events on Staffing Timeline | minor | 22 mins | This incident has now been resolved.This incident has now been resolved. |
| 2024-01-05 18:06 | Assembled application inaccessible | critical | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-08 22:18 | Staffing Timeline not loading properly | minor | 19 mins | Root Cause: A change was deployed and the impact was that the staffing timeline would only load partially (sche...read more |
| 2023-12-07 14:48 | Contact data missing in certain reports | minor | 9 hrs, 44 mins | Data should now be filled in and forecasts are now configured properly. Partial outage occurred from 1020 PM Pa...read more |
| 2023-11-28 18:55 | Assembled application inaccesible | critical | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-22 22:07 | Agent states not updating for Salesforce Integration based users | none | 0 second | Date and Time: Start: 9:55 AM Pacific Time / 17:55 UTC Resolution: 12:20 PM Pacific Time / 20:20 UTC Issue Descr...read more |
| 2023-11-13 22:52 | Assembled application inaccessible | critical | 18 mins | This issue has been resolved, and Assembled is now functioning as expected. We are digging further into the root ...read more |
| 2023-10-30 22:53 | No data populating on the realtime overview | minor | 13 mins | There was a code change at 1:22 PM PT that resulted in the realtime overview being inaccurate for around 2 hours ...read more |
| 2023-10-26 23:33 | Partial outage- realtime dashboard not loading data | none | 0 second | There was an issue in our realtime dashboard not displaying data. The issue has been resolved with a code change,...read more |
| 2023-10-25 13:40 | Realtime and historical report data unavailable | critical | 11 mins | We experienced an outage related to low memory from around 02:00 UTC / 7 PM Pacific to 13:30 UTC / 630 AM Pacifi...read more |
| 2023-10-06 20:28 | Errors logging in to Assembled | none | 5 mins | We've identified and resolved the issue. Logged out users were not able to log in during the outage, but users wh...read more |
| 2023-09-21 14:22 | Unable to perform actions in Assembled - intermittent errors | minor | 0 second | From 6:44 AM - 7:22 AM PST, users were intermittently not able to perform actions in Assembled and has since been...read more |
| 2023-09-19 18:19 | Users intermittently unable to perform some actions in Assembled | none | 0 second | For less than a minute, starting at 11:19 AM PT, users were intermittently not able to perform actions in Assembl...read more |
| 2023-09-12 13:55 | Reporting Outage | major | 32 mins | This incident has been resolved and we are looking into the root causes to ensure future outages do not occur.This incident has been resolved and we are looking into the root causes to ensure future outages do not occur. |
| 2023-08-24 21:52 | Loading issue with Assembled App in Zendesk | minor | 20 mins | The incident has been successfully resolved, and the Zendesk application is now functioning as anticipated. Our i...read more |
| 2023-06-13 22:13 | Templates Functionality | minor | 0 second | The ability to edit or view individual templates was down at 3:13 PM PST until around 5:37 PM PST. This issue has...read more |
| 2023-04-20 14:09 | Assembled is experiencing degraded performance, which is causing issues with login. | major | 27 mins | Assembled experienced issues with the App being intermittently inaccessible from 6:12 AM PST to 7:12 AM PST on Ap...read more |
| 2023-04-08 21:54 | [Scheduled] Database upgrade | maintenance | 6 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-04-06 15:00 | Partial Outage: Templates Functionality | none | 0 second | The ability to edit or view individual templates was down for roughly an hour (8:18am to 9:20am PT) due to a bad ...read more |
| 2023-04-01 21:00 | [Scheduled] Raw DB reboot | maintenance | 6 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |