Current Status: Atlassian Support is UP
We checked the official Atlassian Support status page for updates 2 mins, 33 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-07 20:00 | [Scheduled] confluence.atlassian.com Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-15 20:27 | Ticketing system incident | minor | 46 mins | Between 18:55 UTC to 21:00 UTC, we experienced degraded performance for the support.atlassian.com ticket system. ...read more |
| 2024-08-13 15:46 | Chat Support Down | minor | 17 hrs, 59 mins | The issue with chat has been resolved and is functional again.The issue with chat has been resolved and is functional again. |
| 2024-08-12 08:00 | [Scheduled] confluence.atlassian.com is under maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-03 20:50 | Some products are hard down | critical | 1 hr, 12 mins | We mistakenly believed there was impact to these services. The service is operating normally.We mistakenly believed there was impact to these services. The service is operating normally. |
| 2024-06-14 06:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-03 23:10 | Error responses across multiple Cloud products | none | 1 hr, 24 mins | Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved an...read more |
| 2024-04-18 18:45 | support.atlassian.com/requests Intermittently not loading | minor | 0 second | support.atlassian.com/requests intermittent page load issuessupport.atlassian.com/requests intermittent page load issues |
| 2024-04-05 21:22 | Unable to raise support tickets via Support Portal | critical | 3 hrs, 6 mins | Between 9:22 PM UTC to 00:35 AM UTC, we experienced an issue for http://support.atlassian.com. The issue has now ...read more |
| 2024-04-03 06:15 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 7 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-24 14:00 | [Scheduled] confluence.atlassian.com Scheduled Maintenance | maintenance | 1 hr, 35 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-20 06:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-23 07:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-31 07:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-16 21:03 | [Scheduled] Support Portal will be undergoing maintenance | maintenance | 4 hrs, 40 mins | We are continuing to verify the maintenance items.We are continuing to verify the maintenance items. |
| 2023-12-13 07:47 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-30 05:19 | Multiple product logins | none | 58 mins | Between 4:30AM UTC to 6:00AM UTC, we experienced issues for users attempting to login for Atlassian Support, Conf...read more |
| 2023-07-23 21:01 | [Scheduled] confluence.atlassian.com is undergoing maintenance | maintenance | 55 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-19 06:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-06 11:18 | Performance issues and outages with Cloud products | none | 4 hrs, 19 mins | We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved a...read more |
| 2023-07-06 09:34 | Intermittent errors during login for some customers | minor | 3 hrs, 58 mins | Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work M...read more |
| 2023-06-28 14:15 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 39 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-31 13:01 | [Scheduled] Public Issues Tracker (jira.atlassian.com) will be upgraded | maintenance | 1 hr, 36 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-15 03:39 | Media capabilities degraded | critical | 1 hr, 12 mins | Between 2023-05-15 02:40 UTC to 2023-05-15 04:09 UTC, we experienced an partial outage for Atlassian Support, Con...read more |
| 2023-04-23 22:15 | [Scheduled] confluence.atlassian.com is under maintenance | maintenance | 1 hr, 2 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-04-13 14:58 | Atlassian Support is slow / not loading pages. Customers may be impacted when creating tickets. | major | 8 hrs, 3 mins | Between 2:30 PM UTC to 10:00 PM UTC, we experienced intermittent performance issues for http://support.atlassian....read more |
| 2023-03-22 18:33 | Knowledge Base and Documentation Search Outage | critical | 1 hr, 40 mins | Knowledge Base and Documentation Search Outage is Resolved.Knowledge Base and Documentation Search Outage is Resolved. |
| 2023-03-15 14:57 | Support tickets are erroneously reported as 'Resolved' | minor | 30 mins | From approximately 14:00 to 15:00 UTC, some support tickets were wrongly reporting the 'Resolved' status when vie...read more |
| 2023-02-26 20:30 | [Scheduled] confluence.atlassian.com is undergoing maintenance | maintenance | 1 hr, 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-16 19:55 | Preferences Center Outage | critical | 53 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-07 18:00 | [Scheduled] Atlassian Community Scheduled Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-01-18 09:40 | Attachments not appearing on support tickets - unable to view or download attachments | major | 1 hr, 57 mins | The incident has been resolved. If attachments that were uploaded between 08:12 UTC and 09:53 UTC on 18-Jan-2023...read more |
| 2022-12-20 15:59 | Scheduled Maintenance | maintenance | 16 mins | Scheduled maintenance completed.Scheduled maintenance completed. |
| 2022-12-09 00:37 | support.atlassian.com certificate expiry | major | 11 mins | This incident has been resolvedThis incident has been resolved |
| 2022-12-06 16:04 | Down for maintenance | minor | 16 mins | Maintenance completed.Maintenance completed. |
| 2022-11-16 07:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-11-02 06:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 16 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-24 15:29 | Unable to update preferences. | major | 53 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-26 01:45 | HOT-100562 | major | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-07 06:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 16 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-08-31 06:46 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-07-05 20:08 | Unable to raise support tickets via Support Portal | major | 10 hrs, 55 mins | GSAC tickets are getting created post LD update LD has posted an update https://status.launchdarkly.com/incidents...read more |
| 2022-06-08 17:30 | [Scheduled] Scheduled maintenance for community.atlassian.com | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-06-02 05:00 | [Scheduled] jira.atlassian.com is undergoing zero downtime upgrade | maintenance | 1 hr, 52 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-06-01 06:45 | [Scheduled] community.atlassian.com Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-05-14 23:16 | [Scheduled] confluence.atlassian.com is undergoing maintenance | maintenance | 1 hr, 26 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-04-28 05:05 | [Scheduled] Public Issues Tracker (jira.atlassian.com) upgraded. | maintenance | 1 hr, 28 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-04-20 06:45 | [Scheduled] Atlassian Community Scheduled Maintenance | maintenance | 4 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-03-28 16:26 | Authentication Errors for Support Ticket Portal | major | 1 hr, 9 mins | Between 15:17 UTC to 17:26 UTC, we experienced Authentication Errors for users attempting to login to our Atlassi...read more |
| 2022-03-14 13:00 | Login failures | major | 0 second | On March 14, 2022, between 01:05pm and 01:47pm UTC, some Atlassian customers were unable to login to our products...read more |