Current Status: Bolt is UP
We checked the official Bolt status page for updates 4 mins, 26 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-08-07 20:17 | Bolt Services Down - Mitigated | critical | 30 mins | This incident is now resolved. Please reach out to our team with any questions or concerns - https://support.bolt...read more |
| 2024-06-04 15:24 | June 3rd Bank Transfer Statement Download Issues | major | 4 hrs, 51 mins | We have deployed the fix for this issue. Merchants can now download the June 3rd Bank Transfer statement CSV file...read more |
| 2024-05-21 06:09 | Radial Authorizations Failing | major | 8 hrs, 50 mins | This issue is now resolved.This issue is now resolved. |
| 2024-05-11 05:00 | [Scheduled] Backend System Upgrade - Bolt Production | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-05 20:02 | Partial Outage for Payment Processor Cybersource | major | 2 hrs, 36 mins | The Cybersource payment authorization errors have been resolved. Merchants processing payments via Cybersource sh...read more |
| 2024-03-23 05:00 | [Scheduled] Backend System Upgrade - Bolt Production | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-27 19:00 | Issue with Bolt’s embed.js script in Sandbox | none | 0 second | A Bolt deployment introduced an error to the Sandbox version of embed.js. This error would have impacted shopper ...read more |
| 2024-02-21 02:00 | [Scheduled] Backend System Upgrade - Bolt Sandboxes | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-14 23:00 | [Scheduled] Bolt Support Migration | maintenance | 42 mins | We’re thrilled to announce that Bolt support is now live on our new ticketing system, DevRev! This is a big step ...read more |
| 2024-01-14 10:00 | [Scheduled] Backend System Upgrade - Production Environment | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-03 16:34 | Vantiv Funding Delay | minor | 5 hrs, 3 mins | Our team confirmed that funding has been successfully initiated for impacted merchants. If you do not see the ass...read more |
| 2023-12-13 17:15 | All Merchants - Issue Impacting Bolt | critical | 4 hrs, 5 mins | The issue impacting Bolt's systems is resolved. If you have any questions or concerns, please reach out to mercha...read more |
| 2023-11-24 20:57 | VISA Card Network - Transaction Authorization Latency | major | 1 hr, 50 mins | Authorizations involving Visa transactions have recovered. If you have any questions, please reach out to Bolt Su...read more |
| 2023-11-24 16:04 | Checkout Errors When Using Route | none | 1 hr, 59 mins | We have resolved the issue impacting transactions processed with Route. If you have any questions or concerns, pl...read more |
| 2023-11-14 14:03 | Vantiv Now Worldpay eCommerce Processing Errors | major | 1 hr | There have been no further errors on the Vantiv Now Worldpay eCommerce platform. Errors occurred between 7:08:20 ...read more |
| 2023-11-02 14:58 | Bolt’s 2023 Holiday Support Guide Is Here | none | 0 second | Great news - Bolt's Holiday Support and Services Guide is now live to ensure your holiday season runs smoothly. E...read more |
| 2023-10-22 07:00 | [Scheduled] Backend System Upgrade - Production Environment | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-12 07:00 | [Scheduled] Backend System Upgrade - Bolt Sandboxes | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-28 20:00 | Issue Impacting Bolt Shopper Help Site | minor | 52 mins | We have implemented a fix and the shopper help site pages are available again.We have implemented a fix and the shopper help site pages are available again. |
| 2023-07-22 17:11 | Funding Delay | major | 50 hrs, 44 mins | Our team has confirmed that funding has been initiated for impacted merchants. If you have any questions or conce...read more |
| 2023-05-16 06:24 | Embedded One-Click Checkout for some BigCommerce customers | minor | 35 hrs, 33 mins | BigCommerce has deployed code fixes and this has resolved the issue. All BigCommerce sites should be functioning ...read more |
| 2023-05-10 22:31 | Product Add-Ons Module in the Legacy Merchant Dashboard Unavailable | minor | 21 hrs, 55 mins | The issue impacting the product add-ons module has been resolved. If you have any questions or concerns, please r...read more |
| 2023-04-28 17:46 | Vantiv Funding Issue | major | 3 hrs, 39 mins | The funding issue impacting merchants processing with Vantiv was resolved this afternoon at 1:20 pm PST. Both the...read more |
| 2023-04-16 07:00 | [Scheduled] Backend System Upgrade - Production Environments | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-04-11 21:14 | [Scheduled] Backend System Upgrade - Sandbox Environments | maintenance | 0 second | The scheduled maintenance has been successfully completed.The scheduled maintenance has been successfully completed. |
| 2023-04-11 16:00 | Intermittent blocking of BigCommerce IP Addresses | major | 0 second | At approximately 9am PST, Bolt began intermittently blocking BigCommerce IP addresses that impacted shopping. Thi...read more |
| 2023-03-28 15:55 | New Merchant Dashboard - Issue with Funding Details and Bank Transfer Statements | major | 5 hrs, 58 mins | We have successfully applied a fix for the issue that was impacting funding details and bank transfer statements ...read more |
| 2023-03-28 02:00 | [Scheduled] Planned Merchant Dashboard Upgrade | maintenance | 2 hrs, 4 mins | We have successfully upgraded the Merchant Dash to our new and improved dashboard experience. You can experience ...read more |
| 2023-03-15 22:58 | Capacity to process orders is degraded | major | 1 hr, 7 mins | We have confirmed that all the fixes were deployed successful and we are considering the issue resolve. Our team ...read more |
| 2023-03-07 19:16 | Merchant Dashboard Analytics Unavailable | minor | 1 hr, 12 mins | The problem impacting the Analytics tab of the Merchant Dashboard has been resolved. If you have any questions or...read more |
| 2023-02-14 14:00 | Bolt Sandbox environment down | none | 0 second | The Bolt Sandbox environment (Checkout, Merchant Dash, etc.) was down from approximately 6am until 8am, Tuesday, ...read more |
| 2022-12-15 23:52 | Payment processor NMI experiencing outage | none | 1 hr, 43 mins | NMI's payments platform is fully operational (https://status.transactiongateway.com/) Merchants processing payme...read more |
| 2022-12-06 22:53 | Delay in Captured Orders for Merchants With Auto-Capture Enabled | minor | 1 hr, 7 mins | We have resolved the issue impacting transactions placed during this incident. If you have any questions or conce...read more |
| 2022-11-25 22:10 | Order Decisioning Delays | minor | 2 hrs, 46 mins | This incident is now resolved. If you have any questions or concerns, please reach out to Bolt Support at merchan...read more |
| 2022-11-16 22:13 | Sporadic delivery failures for non-USA OTP SMS messages | minor | 7 hrs, 31 mins | We have implemented a fix and are not seeing sporadic failures for non-USA OTP SMS messages. We will continue to ...read more |
| 2022-11-01 17:00 | Degraded Payment Performance | none | 0 second | Bolt merchants using Vantiv/World Pay for payments may have noticed degraded performance and occasional failures ...read more |
| 2022-09-30 01:00 | Bolt Sandbox environments are unavailable | none | 0 second | A code deployment on 29 SEP 2022 had a bug that resulted degraded performance in the Bolt sandbox environment. Af...read more |
| 2022-09-22 22:19 | Merchant Dashboard down | major | 9 mins | We have implemented an additional fix and the Merchant Dashboard is back up. We are continuing to monitor the sit...read more |
| 2022-09-22 21:54 | Bolt Merchant Dashboard is unavailable | none | 7 mins | We have identified the cause of the Merchant Dashboard outage and have implemented a fix. The dashboard was down ...read more |
| 2022-09-20 21:04 | Bolt Email notifications not sending | none | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-19 19:58 | Degraded performance and occasional failures for Worldpay payments | minor | 1 hr, 12 mins | Vantiv/Worldpay is reporting that they have seen no performance degradation since 2:20 Central Time. They are con...read more |
| 2022-09-18 11:00 | [Scheduled] Backend System Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-09-14 20:14 | Fraud Review Delays | none | 1 hr, 31 mins | The issue impacting our fraud engine has been resolved as of 2:45 PT. All affected orders are now in their correc...read more |
| 2022-08-29 20:57 | Checkout Button Not Appearing for Some Merchants | none | 0 second | Bolt experienced an issue that caused the checkout button to not appear for a subset of merchants. The issue has ...read more |
| 2022-08-22 19:17 | Stripe System Degradation | none | 1 hr, 16 mins | Stripe has now indicated that the issue causing a degradation in service is now resolved. For more information on...read more |
| 2022-08-22 16:17 | Alternative Payment Methods Hidden - RESOLVED | none | 0 second | From 10:05am to 11:24am ET, Bolt experienced an issue that resulted in alternative payment methods being hidden d...read more |
| 2022-08-18 19:30 | Checkout Outage | none | 0 second | We had an issue in production that affected a subset of shoppers who were unable to checkout. This affected shopp...read more |
| 2022-07-20 16:38 | BigCommerce Availability Issue | minor | 43 mins | This incident has now been resolved by BigCommerce. If you have any questions regarding this issue, please reach ...read more |
| 2022-07-17 07:00 | [Scheduled] Backend System Upgrade | maintenance | 35 mins | The scheduled maintenance was completed successfully. Bolt checkout was unavailable for a period of 34 seconds.The scheduled maintenance was completed successfully. Bolt checkout was unavailable for a period of 34 seconds. |
| 2022-07-06 02:07 | Adyen Gateway Processing Outage | none | 0 second | At 1:55 PM Pacific Time, Bolt experienced a payment processing outage affecting merchants using Adyen as a paymen...read more |