Current Status: Brightly Software is UP
We checked the official Brightly Software status page for updates 2 mins, 12 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-28 22:00 | [Scheduled] Brightly Software Scheduled Maintenance | maintenance | 11 hrs, 53 mins | The scheduled maintenance has been completed. We appreciate your patience while we continue to invest in improvin...read more |
| 2025-03-27 09:48 | Energy Manager - Utility Bill Data not loading | minor | 0 second | Our team is still working to identify the root cause of the issue impacting the ability to view and enter bill da...read more |
| 2025-03-26 12:47 | Asset Essentials - Email Notifications Delayed | minor | 2 hrs, 44 mins | This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetes...read more |
| 2025-03-20 08:21 | Asset Essentials - Email Notifications Delayed | minor | 7 hrs, 46 mins | This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetes...read more |
| 2025-03-09 13:00 | [Scheduled] Brightly Software Scheduled Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 11:13 | Asset Essentials Mobile App - Error when logging in | minor | 7 hrs | This issue has been resolved. Thank you for your patience. Please reach out to support@brightlysoftware.com if yo...read more |
| 2025-02-06 22:00 | [Scheduled] Asset Essentials Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-05 22:00 | [Scheduled] Asset Essentials Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-05 15:04 | Work Order Notifications | none | 0 second | We want to inform you that our mail service experienced an outage today from 11:22 AM to approximately 2:06 PM ES...read more |
| 2025-02-04 22:01 | [Scheduled] Asset Essentials Scheduled Maintenance | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-04 22:00 | [Scheduled] Event Manager Scheduled Maintenace | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-03 22:00 | [Scheduled] Energy Manager Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-03 22:00 | [Scheduled] Asset Essentials Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-30 11:35 | Work Order Notifications | minor | 20 hrs, 32 mins | Our engineers have been monitoring the application. The issue has been resolved. All emails have been delivered...read more |
| 2025-01-22 14:32 | Brightly Phone System Issue | none | 8 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-09 11:07 | Energy Manager - 'Incorrect Syntax' error when exporting | minor | 29 hrs, 51 mins | This issue has been resolved. Thank you for your patience.This issue has been resolved. Thank you for your patience. |
| 2025-01-03 10:38 | FacilityDude Single Sign On Login Issue | minor | 37 mins | This issue has been resolved. Thank you for your patience. Please reach out to support@brightlysoftware.com if yo...read more |
| 2024-12-13 09:32 | Unplanned Maintenance - Asset Essentials | none | 1 hr, 34 mins | We have completed the maintenance for this issue. If users are having issues with cached data in the mobile app, ...read more |
| 2024-10-10 08:59 | Error in Event Manager | minor | 171 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-25 07:24 | Brightly Software Support emails not being received | none | 5 hrs, 42 mins | We have resolved the issue with support related emails not being delivered to our mailboxes. New emails sent in a...read more |
| 2024-09-18 09:08 | Event Manager Access Issue | minor | 4 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-29 08:01 | Asset Essentials: Cannot Print from Application | major | 6 hrs, 9 mins | This issue has been resolved. Thank you for your patienceThis issue has been resolved. Thank you for your patience |
| 2024-08-01 07:40 | Access to Products Impacted | major | 7 hrs, 3 mins | This issue has been resolved. Thank you for your patience as we worked to find a resolution. Please contact suppo...read more |
| 2024-07-24 15:14 | Event Manager Tasks not generating Work Orders in Asset Essentials | minor | 18 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-19 03:51 | Brightly Impacted by CrowdStrike Outage | critical | 29 hrs, 25 mins | We have restored access to our products. Thank you for your patience during this time. Please contact support@bri...read more |
| 2024-07-03 11:05 | Error when managing Events in Event Manager | minor | 119 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-21 14:57 | Error when managing Events in Event Manager | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-06-16 12:17 | Users not receiving email notifications from products | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-06-10 22:00 | [Scheduled] TheWorxHub Scheduled Maintenance- Senior Living | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-07 07:59 | TheWorxHub - Users experiencing slowness in the application | minor | 96 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-06 16:00 | Event Manager Tasks not generating Work Orders in Asset Essentials | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-06-04 13:32 | TheWorxHub - Users experiencing slowness in the application | minor | 24 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-03 08:34 | AE Login Error | minor | 2 hrs, 15 mins | This issue has been resolved. Thank you for your patience.This issue has been resolved. Thank you for your patience. |
| 2024-05-20 08:06 | Users unable to access HelpDesk and Insight | none | 24 hrs, 31 mins | This issue has been resolved. Thank you for your patience as we worked through this issue.This issue has been resolved. Thank you for your patience as we worked through this issue. |
| 2024-05-17 08:02 | Users unable to log into Asset Essentials | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-14 09:06 | TheWorxHub - Slowness and issues with adding Work Orders | none | 5 hrs | This incident has been resolved. Thank you for your patience during this time.This incident has been resolved. Thank you for your patience during this time. |
| 2024-05-08 09:38 | Users Unable to log into Energy Manager | none | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-03 14:21 | Error message 5/3 -The WorxHub | minor | 3 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-27 12:00 | [Scheduled] Brightly Software Upcoming Scheduled Maintenance | maintenance | 32 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-23 22:00 | [Scheduled] Brightly Critical Maintenance - Mobile311 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-10 09:24 | Requesters Unable to Access HelpDesk | minor | 1 hr, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-10 09:22 | Users Unable to Access Mobile311 | minor | 1 hr, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-21 20:00 | [Scheduled] Brightly Critical Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-15 08:10 | Users unable to access Asset Essentials | minor | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-24 08:45 | Delayed Email Responses from Brightly Software | major | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-02-10 06:00 | [Scheduled] Brightly Software Email Migration - Delay in receiving emails | maintenance | 12 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-18 09:43 | Login Errors in Asset Essentials | minor | 2 hrs, 15 mins | This issue is now resolved. Asset Essentials clients are now able to successfully access their accounts. We will ...read more |
| 2023-12-18 19:32 | Brightly Support - Emails not being received by support team | none | 18 hrs, 26 mins | The issue regarding client emails not being received by the support team has been resolved. We are now receiving ...read more |
| 2023-12-07 12:34 | SmartGov - Queued Jobs Issue | minor | 24 hrs, 52 mins | Our team has implemented a fix for this issue. The services are restored and working properly. Thank you for your...read more |
| 2023-12-04 13:03 | SmartGov - Queued Jobs Issue | minor | 19 hrs, 10 mins | The issue impacted Queued jobs has been resolved. Thank you for your patience.The issue impacted Queued jobs has been resolved. Thank you for your patience. |