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Past Confluence Incidents

Source: Official Confluence status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2024-12-23 15:28 Unable to manage permissions within the Apps section of Space Settings
major
4 hrs, 23 mins

This incident has been resolved.This incident has been resolved.

2024-12-23 14:22 Smart values not replaced in Automation rules with Send web request action
major
2 hrs, 5 mins

Between 11:28:00 UTC on 22/Dec/24 to 16:41:00 UTC on 23/Dec/24, we experienced a problem when running Automation ...

2024-12-18 12:50 Issues with attachments, including viewing previews, downloading and uploading
minor
45 mins

This incident has been resolved.This incident has been resolved.

2024-12-12 03:03 Errors on AI features
none
5 hrs, 34 mins

Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Product...

2024-12-05 06:10 App upgrades intermittently failing causing uninstallation with inability to reinstall
major
23 hrs, 20 mins

The fix for this issue has been rolled out at 1PM 5th Dec UTC and this issue has now been resolved. If you have e...

2024-12-05 01:32 AI features degraded
none
1 hr, 6 mins

Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Se...

2024-11-28 02:03 Automation match() smart value with regex is not working
major
2 hrs, 41 mins

Between 24/11/2024 09:46 PM UTC to 27/11/2024 5:58PM UTC, we experienced an issue where Automation match() smart ...

2024-11-22 11:11 previews are not available in some cases
minor
5 hrs, 11 mins

Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Ji...

2024-11-21 21:11 Confluence Outage
none
0 second

There was Confluence outage in one of the regions on November 21, 2024 9:11pm UTC. By 9:24 PM UTC, the service wa...

2024-11-21 17:00 Issue with Macro Returning Empty or with old Content After Edit
minor
54 mins

We have identified the root cause of the issue and the problem is now resolved.We have identified the root cause of the issue and the problem is now resolved.

2024-11-20 23:51 Jira issue macro (legacy) fails to load table view
minor
2 hrs, 55 mins

Between 11/20 19:40 UTC and 11/21 02:00 UTC, we experienced Jira issue macros failing to load the table view for ...

2024-11-13 19:50 Confluence License API partial outage
major
1 hr, 32 mins

We have fixed the Auth issue which Confluence License API partial outage for Marketplace apps.We have fixed the Auth issue which Confluence License API partial outage for Marketplace apps.

2024-11-06 06:11 Automation logs are not accessible and delayed
none
3 hrs, 48 mins

Between 06/Nov/24 12:00 AM UTC to 06/Nov/24 9:22 AM UTC, we experienced Automation Audit Logs not loading for cus...

2024-11-04 09:37 Unable to invite new users due to missing recaptcha token
major
2 hrs, 25 mins

Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on a...

2024-10-29 09:43 Issue with Team Fields and User Picker
major
42 mins

Between 07:30 UTC to 09:X30 UTC, we experienced issues with user mentions for Confluence, and Team fields and Use...

2024-10-23 17:49 Tenant provisioning and user management actions - degraded performance
none
0 second

Between 2024-10-23, 15:09 UTC and 2024-10-23, 17:06 UTC, we identified an issue that affected tenant provisioning...

2024-10-18 14:09 Some admins unable to see some user/group memberships in AdminHub
none
3 hrs, 29 mins

Between 2024-10-18 05:40 UTC-7 to 2024-10-18 08:40 UTC-7, we experienced an outage affecting user/group membershi...

2024-10-07 10:06 Scheduled automation rules are not triggered
minor
20 hrs, 50 mins

Between 6 AM UTC to 10 AM UTC on October 7th, we experienced issues with automation rules and scheduled rules for...

2024-10-04 02:49 Automatic Minor Version Updates for Atlassian Connect are not running successfully
none
8 hrs, 12 mins

Between 24/9/24 04:30am UTC to 4/10/24 11:00am UTC, we experienced an issue that prevented automatic minor versio...

2024-10-04 01:50 Confluence Cloud PDF page and space exports failing
major
21 hrs, 20 mins

Between 2024-10-03 06:00PM CDT to 2024-10-04 05:00PM CDT, we experienced PDF page and space exports issues for Co...

2024-09-24 18:28 Multiple reports of the cookie acceptance banner reappearing
minor
1 hr, 5 mins

We have identified the issue and applied a solution. We confirmed that the fix is effective and that the banner w...

2024-09-16 17:21 Degraded performance for searching Confluence pages
minor
4 hrs, 24 mins

We have resolved the issue and search functionality has been restored.We have resolved the issue and search functionality has been restored.

2024-09-12 12:25 Missing Automation Rules
major
12 hrs, 1 min

Earlier today, we experienced issues with Automation. The issue has been resolved for Jira Service Management, Ji...

2024-09-12 02:08 Users are experiencing reCaptcha errors while signing up
critical
1 hr, 20 mins

This issue has been resolved.This issue has been resolved.

2024-09-11 07:24 Some documents are not appearing in confluence search results
major
68 hrs, 51 mins

This incident has been resolved.This incident has been resolved.

2024-08-29 09:43 Degredaded Experience
major
1 hr, 39 mins

This incident has been resolved.This incident has been resolved.

2024-08-29 09:32 Confluence experience degradation
major
0 second

The source of the issue has been identified. Recovery is being worked on and progress monitored.The source of the issue has been identified. Recovery is being worked on and progress monitored.

2024-08-28 20:50 Degradation on searching users
minor
5 hrs, 42 mins

This incident has been resolved.This incident has been resolved.

2024-08-22 18:38 Atlassian Cloud login is timing out for some customers
major
48 mins

Between 17:08 UTC and 18:55 UTC, we experienced log-in timing out on some customers for Confluence, Jira Service ...

2024-08-02 14:25 Mobile notifications on Android - some notifications are not being delivered
minor
89 hrs, 7 mins

This incident has been resolved.This incident has been resolved.

2024-07-25 07:55 Confluence experiences for EU customers are degraded
none
0 second

Customers of Confluence in the EU experienced degraded functionality between 7:51AM UTC to 8:30AM UTC. The issu...

2024-07-18 05:40 Increase in Confluence 400 error for customers in EU (will be unable to load Confluence)
none
7 mins

This incident has now resolved.This incident has now resolved.

2024-07-10 00:49 Some users may experience delays in receiving email notifications
major
8 hrs, 5 mins

Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient doma...

2024-07-03 20:50 Some products are hard down
major
6 hrs, 50 mins

Between 03-07-2024 20:08 UTC to 04-07-2024 02:30 UTC, we experienced public link inaccessible for anonymous user...

2024-06-26 20:16 Service Disruptions Affecting Confluence
major
55 mins

The issue has been resolved and the service is operating normally.The issue has been resolved and the service is operating normally.

2024-06-21 06:06 Option to Copy Production Data to sandbox unavailable
none
3 hrs, 3 mins

Between to , the copy production data to sandbox was unavailable for Confluence, Jira Work Management, Jira Serv...

2024-06-12 23:36 Confluence iOS users lost their existing push notification registrations after upgrading to version ...
minor
29 hrs, 10 mins

This incident has been resolved. Version 3.71.3 and above have been monitored and validated.This incident has been resolved. Version 3.71.3 and above have been monitored and validated.

2024-06-12 06:45 Issue in reactivating paid apps after it has been suspended due to non-payment, after making the pay...
minor
215 hrs, 28 mins

We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when f...

2024-06-04 08:15 Service disruption
major
1 hr, 6 mins

Between 7:30 UTC to 8:30 UTC, we experienced errors accessing Confluence Cloud in EU region. The issue has been r...

2024-06-03 23:11 Error responses across multiple Cloud products
major
1 hr, 23 mins

Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved an...

2024-05-13 16:19 Inconsistent search results.
minor
0 second

This incident has been resolved. We are investigating an incident where a small number of customers have partial...

2024-05-11 00:00 [Scheduled] Potential Service Interruption (Brazil Only)
maintenance
304 hrs, 2 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-05-10 23:35 Some content missing from search results
minor
0 second

We are continuing to work on a fix for this issue.We are continuing to work on a fix for this issue.

2024-05-10 08:31 Automation rules not triggered
minor
1 hr, 13 mins

This incident has been resolved.This incident has been resolved.

2024-05-06 11:00 Degradation for Image Preview Generation
none
0 second

We have seen cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, an...

2024-04-07 02:00 [Scheduled] Scheduled maintenance for Automation in Jira and Confluence
maintenance
1 hr

The scheduled maintenance was completed in 47 minutes and backed up events were processed by 03:00 UTC.The scheduled maintenance was completed in 47 minutes and backed up events were processed by 03:00 UTC.

2024-04-03 09:49 Admin Portal Feature Access Issue
none
35 mins

Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The...

2024-03-29 08:24 Configuration data discrepancies in automation rules
major
0 second

All the impacted customers have been contacted and all the impacted rules have been fixed. We are now marking thi...

2024-03-29 07:35 Data residency migrations cannot be scheduled
minor
1 hr, 5 mins

Between 00:00 UTC to 06:30 UTC, we experienced issues with the admin screens used to schedule data residency migr...

2024-03-26 14:02 Confluence Bad gateway error
critical
2 hrs, 35 mins

Between 13:15 UTC to 15:15 UTC, Customers experienced issues accessing Confluence in the US East regions and wer...