Current Status: courier is UP
We checked the official courier status page for updates 4 mins, 14 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-02-28 08:48 | Internal Courier Error Issue | minor | 11 hrs, 23 mins | All impacted messages have been reprocessed.All impacted messages have been reprocessed. |
| 2025-02-21 07:55 | Segment Event Processing Slowdowns | minor | 1 hr, 15 mins | Segment event processing stream has resolved.Segment event processing stream has resolved. |
| 2025-02-18 06:22 | Significant Notification Event Latency | minor | 25 mins | Message sends are flowing normally, and events are caught up without delays.Message sends are flowing normally, and events are caught up without delays. |
| 2025-02-13 14:32 | Courier Send and Message Event Slowdown | minor | 37 mins | The team has identified the issue related to network connections on AWS which resulted in a backup of messages on...read more |
| 2025-02-11 14:15 | Delay in Message Sends and Processing | minor | 53 mins | The send stream has caught up, all messages have been sent and the issue appears to be fully resolved.The send stream has caught up, all messages have been sent and the issue appears to be fully resolved. |
| 2025-01-10 17:23 | Automation Delay Processing Issues | minor | 3 hrs, 2 mins | The service issue affecting automation workflows with delay steps has been partially resolved. New automation wor...read more |
| 2024-10-24 15:38 | Delayed Message Processing | major | 4 hrs, 10 mins | This incident has been resolvedThis incident has been resolved |
| 2024-10-21 08:56 | Message Logs Delays | minor | 2 hrs, 55 mins | The data stream is unblocked, and the message logs queue is resolved and flowing normally.The data stream is unblocked, and the message logs queue is resolved and flowing normally. |
| 2024-10-10 08:38 | Courier Inbox FetchMessages Connectivity Issues | major | 10 hrs, 55 mins | Inbox connectivity issues resolved.Inbox connectivity issues resolved. |
| 2024-09-06 09:35 | Send Pipeline and Event Status Slowdowns | minor | 24 mins | Bottleneck has cleared for messages and event statuses.Bottleneck has cleared for messages and event statuses. |
| 2024-08-19 11:32 | Delay in Message Processing | major | 3 hrs, 3 mins | The general pipeline has recovered.The general pipeline has recovered. |
| 2024-07-29 15:03 | Automation Service Degrated | minor | 1 hr, 4 mins | Automations have stabilized.Automations have stabilized. |
| 2024-07-26 08:29 | Delay in Event Statuses Processing | minor | 2 mins | Issue was resolved and events are flowing normally.Issue was resolved and events are flowing normally. |
| 2024-07-09 12:18 | Automation Logs Delayed | minor | 75 hrs, 7 mins | This was a symptom of a previous automation issue, where a snowball effect caused a massive backlog of events. It...read more |
| 2024-07-08 20:00 | Rendering Errors for Email Templates | major | 0 second | When URLs were present with click tracking, the team identified an issue with templates failing on the render ste...read more |
| 2024-06-27 16:24 | Automation Delays | minor | 1 hr, 16 mins | This incident has been resolved, automation throughput has returned to normal levels.This incident has been resolved, automation throughput has returned to normal levels. |
| 2024-06-25 18:49 | AWS serviceUnavailable Outage | major | 1 hr, 23 mins | The team has resolved the issue. Send pipeline operational.The team has resolved the issue. Send pipeline operational. |
| 2024-06-11 08:36 | Delayed Event Status | minor | 50 mins | Events log stream has stabilized.Events log stream has stabilized. |
| 2024-05-20 12:30 | Delay in Message Status Updates | none | 0 second | On 2024-05-20 12:40 GMT-7, Courier experienced a sudden spike in outbound message volume. All messages were sent ...read more |
| 2024-04-03 12:56 | Segment Track events not firing automation workflows | minor | 28 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-19 09:12 | Delayed message delivery | minor | 8 hrs, 39 mins | The incident has been resolved.The incident has been resolved. |
| 2023-11-02 08:58 | Message send delays | major | 11 hrs, 1 min | System is back to a healthy state.System is back to a healthy state. |
| 2023-10-17 15:50 | Degraded Segment Inbound request processing | minor | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-28 09:25 | Outbound notifications are not being sent | none | 4 hrs, 28 mins | The incident has been verified as resolvedThe incident has been verified as resolved |
| 2023-09-13 12:51 | Message status updates are delayed | minor | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-26 15:04 | Inbox messages degradation for versions lower than v2 | major | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2023-07-21 11:02 | Delay in the messages sent out | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-13 12:13 | An incident with Courier's hosting infrastructure has been identified and is impacting access to ser... | major | 2 hrs, 15 mins | Services have been fully restoredServices have been fully restored |
| 2023-05-11 10:23 | Issue affecting sends | major | 2 hrs, 41 mins | The incident has been resolvedThe incident has been resolved |
| 2023-04-20 15:09 | Message status updates are delayed | minor | 1 hr, 1 min | Message status updates are now being applied with no delay.Message status updates are now being applied with no delay. |
| 2023-03-28 15:22 | Message Status Delays | major | 1 hr, 5 mins | System is back to being healthy and fully operationalSystem is back to being healthy and fully operational |
| 2023-02-22 16:59 | Delayed Automation Execution | major | 1 hr, 19 mins | The incident has been resolved. All backlogged Automations have been processed.The incident has been resolved. All backlogged Automations have been processed. |
| 2022-09-27 08:06 | Timeouts impacting Courier Inbox and access to log data | minor | 1 hr, 3 mins | Systems have returned to normalSystems have returned to normal |
| 2022-07-25 13:45 | Message Send Delays for Legacy Segment to Send Message Integration | major | 8 hrs, 31 mins | We have finished measuring the impact and will be reaching out to affected customers.We have finished measuring the impact and will be reaching out to affected customers. |
| 2022-07-14 14:34 | Message send delays | minor | 7 hrs, 32 mins | The incident has been resolved.The incident has been resolved. |
| 2022-06-21 15:41 | Elevated provider timeouts | minor | 3 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-09 20:58 | Increased API Error Rates and latencies due to multiple AWS service outages | minor | 1 hr, 10 mins | AWS issue has been resolved with services operating normally. Courier systems are operational and healthy.AWS issue has been resolved with services operating normally. Courier systems are operational and healthy. |
| 2022-04-22 18:08 | Validation errors editing notification templates | minor | 1 hr, 30 mins | This incident has been resolvedThis incident has been resolved |
| 2022-03-09 13:20 | Increased Error Rates due to AWS (SQS, S3 and Lambda) services issues in us-east-1 | none | 41 mins | As of 1:45 PM PST S3 Event Notifications have delivered the backlog of events. This issue is resolved and all ser...read more |
| 2022-02-11 17:14 | Traffic Routing Issue Affecting Courier Studio and Message APIs | critical | 1 hr, 32 mins | The incident has been resolvedThe incident has been resolved |
| 2021-12-07 09:41 | Ongoing AWS Outage | critical | 1 hr, 50 mins | Our API is processing messages again and appears to be healthy. We're continuing to monitor the AWS status page: ...read more |
| 2021-10-15 10:25 | Partial outage - Segment destination processing | minor | 2 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2021-09-20 10:15 | Segment Event Ingest Outage | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-25 08:12 | Amazon US-EAST-1 Partial Outage | major | 9 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2020-06-26 18:30 | Sending Delays | none | 0 second | Messages sent through the Courier API were incorrectly marked as Undeliverable; these messages have since been se...read more |