Current Status: courier is UP
We checked the official courier status page for updates 4 mins, 54 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-24 15:38 | Delayed Message Processing | major | 4 hrs, 10 mins | This incident has been resolvedThis incident has been resolved |
| 2024-10-21 08:56 | Message Logs Delays | minor | 2 hrs, 55 mins | The data stream is unblocked, and the message logs queue is resolved and flowing normally.The data stream is unblocked, and the message logs queue is resolved and flowing normally. |
| 2024-10-10 08:38 | Courier Inbox FetchMessages Connectivity Issues | major | 10 hrs, 55 mins | Inbox connectivity issues resolved.Inbox connectivity issues resolved. |
| 2024-09-06 09:35 | Send Pipeline and Event Status Slowdowns | minor | 24 mins | Bottleneck has cleared for messages and event statuses.Bottleneck has cleared for messages and event statuses. |
| 2024-08-19 11:32 | Delay in Message Processing | major | 3 hrs, 3 mins | The general pipeline has recovered.The general pipeline has recovered. |
| 2024-07-29 15:03 | Automation Service Degrated | minor | 1 hr, 4 mins | Automations have stabilized.Automations have stabilized. |
| 2024-07-26 08:29 | Delay in Event Statuses Processing | minor | 2 mins | Issue was resolved and events are flowing normally.Issue was resolved and events are flowing normally. |
| 2024-07-09 12:18 | Automation Logs Delayed | minor | 75 hrs, 7 mins | This was a symptom of a previous automation issue, where a snowball effect caused a massive backlog of events. It...read more |
| 2024-07-08 20:00 | Rendering Errors for Email Templates | major | 0 second | When URLs were present with click tracking, the team identified an issue with templates failing on the render ste...read more |
| 2024-06-27 16:24 | Automation Delays | minor | 1 hr, 16 mins | This incident has been resolved, automation throughput has returned to normal levels.This incident has been resolved, automation throughput has returned to normal levels. |
| 2024-06-25 18:49 | AWS serviceUnavailable Outage | major | 1 hr, 23 mins | The team has resolved the issue. Send pipeline operational.The team has resolved the issue. Send pipeline operational. |
| 2024-06-11 08:36 | Delayed Event Status | minor | 50 mins | Events log stream has stabilized.Events log stream has stabilized. |
| 2024-05-20 12:30 | Delay in Message Status Updates | none | 0 second | On 2024-05-20 12:40 GMT-7, Courier experienced a sudden spike in outbound message volume. All messages were sent ...read more |
| 2024-04-03 12:56 | Segment Track events not firing automation workflows | minor | 28 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-19 09:12 | Delayed message delivery | minor | 8 hrs, 39 mins | The incident has been resolved.The incident has been resolved. |
| 2023-11-02 08:58 | Message send delays | major | 11 hrs, 1 min | System is back to a healthy state.System is back to a healthy state. |
| 2023-10-17 15:50 | Degraded Segment Inbound request processing | minor | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-28 09:25 | Outbound notifications are not being sent | none | 4 hrs, 28 mins | The incident has been verified as resolvedThe incident has been verified as resolved |
| 2023-09-13 12:51 | Message status updates are delayed | minor | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-26 15:04 | Inbox messages degradation for versions lower than v2 | major | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2023-07-21 11:02 | Delay in the messages sent out | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-13 12:13 | An incident with Courier's hosting infrastructure has been identified and is impacting access to ser... | major | 2 hrs, 15 mins | Services have been fully restoredServices have been fully restored |
| 2023-05-11 10:23 | Issue affecting sends | major | 2 hrs, 41 mins | The incident has been resolvedThe incident has been resolved |
| 2023-04-20 15:09 | Message status updates are delayed | minor | 1 hr, 1 min | Message status updates are now being applied with no delay.Message status updates are now being applied with no delay. |
| 2023-03-28 15:22 | Message Status Delays | major | 1 hr, 5 mins | System is back to being healthy and fully operationalSystem is back to being healthy and fully operational |
| 2023-02-22 16:59 | Delayed Automation Execution | major | 1 hr, 19 mins | The incident has been resolved. All backlogged Automations have been processed.The incident has been resolved. All backlogged Automations have been processed. |
| 2022-09-27 08:06 | Timeouts impacting Courier Inbox and access to log data | minor | 1 hr, 3 mins | Systems have returned to normalSystems have returned to normal |
| 2022-07-25 13:45 | Message Send Delays for Legacy Segment to Send Message Integration | major | 8 hrs, 31 mins | We have finished measuring the impact and will be reaching out to affected customers.We have finished measuring the impact and will be reaching out to affected customers. |
| 2022-07-14 14:34 | Message send delays | minor | 7 hrs, 32 mins | The incident has been resolved.The incident has been resolved. |
| 2022-06-21 15:41 | Elevated provider timeouts | minor | 3 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-09 20:58 | Increased API Error Rates and latencies due to multiple AWS service outages | minor | 1 hr, 10 mins | AWS issue has been resolved with services operating normally. Courier systems are operational and healthy.AWS issue has been resolved with services operating normally. Courier systems are operational and healthy. |
| 2022-04-22 18:08 | Validation errors editing notification templates | minor | 1 hr, 30 mins | This incident has been resolvedThis incident has been resolved |
| 2022-03-09 13:20 | Increased Error Rates due to AWS (SQS, S3 and Lambda) services issues in us-east-1 | none | 41 mins | As of 1:45 PM PST S3 Event Notifications have delivered the backlog of events. This issue is resolved and all ser...read more |
| 2022-02-11 17:14 | Traffic Routing Issue Affecting Courier Studio and Message APIs | critical | 1 hr, 32 mins | The incident has been resolvedThe incident has been resolved |
| 2021-12-07 09:41 | Ongoing AWS Outage | critical | 1 hr, 50 mins | Our API is processing messages again and appears to be healthy. We're continuing to monitor the AWS status page: ...read more |
| 2021-10-15 10:25 | Partial outage - Segment destination processing | minor | 2 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2021-09-20 10:15 | Segment Event Ingest Outage | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-25 08:12 | Amazon US-EAST-1 Partial Outage | major | 9 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2020-06-26 18:30 | Sending Delays | none | 0 second | Messages sent through the Courier API were incorrectly marked as Undeliverable; these messages have since been se...read more |