Current Status: coveo-cloud is UP
We checked the official coveo-cloud status page for updates 3 mins, 13 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-19 11:08 | [US] Analytics Read Issues | major | 8 hrs, 40 mins | This incident has been resolved and the analytics event backlog has been fully processed. Thank you for your pati...read more |
| 2025-03-17 13:32 | [All Regions] Generative Answering issues | minor | 2 hrs, 55 mins | This incident has been resolved. The service has been operating normally since the last update.This incident has been resolved. The service has been operating normally since the last update. |
| 2025-03-11 12:15 | [All Regions] Generative Answering issues | major | 3 hrs, 26 mins | This incident has been resolved. The service has been operating normally since the last update.This incident has been resolved. The service has been operating normally since the last update. |
| 2025-02-28 10:25 | Degraded performance with Usage Analytics report data in Europe. | minor | 35 mins | After careful monitoring of the situation, we can confirm that the situation is now fully resolved.After careful monitoring of the situation, we can confirm that the situation is now fully resolved. |
| 2025-01-20 16:55 | [EU] Content Refresh Delays | none | 0 second | Jan 20, 11:55 ESTResolved - The content backlog has been processed, resolving this incident. Our team is still an...read more |
| 2024-11-22 18:39 | [All Regions] Indexing Pipeline Extension issues | none | 0 second | Nov 22, 13:39 ESTResolved - A fix has been deployed and has resolved this issue. Thank you for your patience.Nov ...read more |
| 2024-10-28 13:00 | Maintenance on Model building Pipeline | none | 0 second | Oct 28, 09:00 EDTCompleted - The scheduled maintenance has been completed.Oct 28, 07:00 EDTIn progress - Schedule...read more |
| 2024-10-18 15:34 | Delayed data processing affecting Experimentation Hub and Experience Hub | none | 0 second | Oct 18, 11:34 EDTResolved - This incident is now resolved, we have caught up on processing all queued data and ar...read more |
| 2024-10-18 14:29 | [All Regions] Atomic, Headless and React Issues | none | 0 second | Oct 18, 10:29 EDTResolved - A fix has been deployed and this incident has been resolved.Oct 18, 09:11 EDTIdentifi...read more |
| 2024-09-18 19:10 | [All Regions] Generative Answering Issues | none | 0 second | Sep 18, 15:10 EDTResolved - This incident has been resolved and the service has been operating normally since the...read more |
| 2024-09-11 16:29 | [All Regions] Delayed Security Provider Refreshes | none | 0 second | Sep 11, 12:29 EDTResolved - The upgrade is complete and security provider refreshes are now being processed norma...read more |
| 2024-08-27 19:18 | [All Regions] Delayed source refresh, rescan and rebuild on new operations | none | 0 second | Aug 27, 15:18 EDTResolved - The database upgrade is complete and source operations have resumed normally.Aug 27, ...read more |
| 2024-08-06 20:30 | [All Regions] Short Lived Authentication Service Issues | none | 0 second | Aug 6, 16:30 EDTResolved - Between 15:53 and 15:58 today (EDT), we recorded elevated error rates impacting the A...read more |
| 2024-07-22 21:14 | [All Regions] Issues with listed Machine Learning Models | none | 0 second | Jul 22, 17:14 EDTResolved - All affected models have been rebuilt. This incident has been resolved.Jul 22, 16:00 ...read more |
| 2024-06-26 13:06 | Usage Analytics event ingestion issues | none | 0 second | Jun 26, 09:06 EDTResolved - This incident has been resolved.Jun 25, 23:50 EDTMonitoring - The issue has been reso...read more |
| 2024-06-21 18:43 | [All Regions] Generative Answering Issues | none | 0 second | Jun 21, 14:43 EDTResolved - All production model rebuilds have now been completed. The incident has been resolved...read more |
| 2024-06-07 08:06 | [All regions] Commerce Advanced dashboard data visibility | none | 0 second | Jun 7, 04:06 EDTResolved - This incident has been resolved.Jun 6, 04:49 EDTIdentified - Commerce advanced dashb...read more |
| 2024-04-24 23:30 | Analytics Write API - Europe West Region (Ireland) | none | 0 second | Apr 24, 19:30 EDTResolved - In relation to an incident at AWS, Coveo analytics event ingestion services were degr...read more |
| 2024-03-22 13:59 | [EU] ML Query Issues | none | 0 second | Mar 22, 09:59 EDTResolved - This incident has been resolved. The service has been fully operational since the las...read more |
| 2024-03-13 16:27 | [US] Catalog Source Refresh Delays | none | 0 second | Mar 13, 12:27 EDTResolved - This incident has been resolved. The service has remained fully operational since the...read more |
| 2024-03-05 15:30 | Login with Google Issues | none | 0 second | Mar 5, 10:30 ESTResolved - Between 10:30 and 12:00 (EDT) we observed a degradation of the Login with Google func...read more |
| 2024-02-26 19:26 | [All Regions] Content Browser Issues | none | 0 second | Feb 26, 14:26 ESTResolved - This incident has been resolved and no further issues have been reported since this i...read more |
| 2023-12-07 20:58 | Login with Google Issues | none | 0 second | Dec 7, 15:58 ESTResolved - This incident has been resolved.Dec 7, 14:57 ESTInvestigating - Some users seem to h...read more |
| 2023-12-05 21:48 | [EU] Coveo ML - Models Generator Issues | none | 0 second | Dec 5, 16:48 ESTResolved - This incident has been resolved. All models have been rebuilt and the backlog is proc...read more |
| 2023-11-24 20:32 | [Canada] Analytics Processing Delays | none | 0 second | Nov 24, 15:32 ESTResolved - This incident has been resolved. The service has been fully operational since the las...read more |
| 2023-11-17 17:35 | [All Regions] Login with Salesforce Issues | minor | 8 mins | This incident has been resolved. Please report any issues through our <a href="https://connect.coveo.com/s/">Hel...read more |
| 2023-11-09 15:55 | [EU] Analytics Read Issues | critical | 8 hrs, 31 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2023-10-30 16:08 | Cloud provider outage for app.qubit.com | none | 1 hr, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-02 17:33 | [All Regions] SearchAPI issues | minor | 38 mins | The service is still fully operational since the last update. Please report any issues through our <a href="http...read more |
| 2023-09-11 18:57 | Qubit Platform is experiencing significant issues | major | 15 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-24 07:01 | [Scheduled] [All regions] Planned Maintenance - Crawling Services | maintenance | 3 hrs, 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-18 13:27 | [All Regions] Short lived Admin Console issue | none | 1 hr, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-17 06:30 | Login issue with Advanced Reports | minor | 10 hrs, 56 mins | The system has processed all customer accounts and the access issue has been resolved.The system has processed all customer accounts and the access issue has been resolved. |
| 2023-07-13 11:14 | [US] Slack and ServiceNow Source configuration issues | minor | 42 mins | This incident has been resolved and the service has been fully operational since the last update.This incident has been resolved and the service has been fully operational since the last update. |
| 2023-06-16 06:35 | Realtime data failing to load in the Coveo Merchandising Hub UI | minor | 2 hrs, 30 mins | The incident is resolved, all realtime stats are now loading correctly in the Merchandising Hub. No data was lost...read more |
| 2023-06-13 15:13 | [US] Analytics Data Processing and Document Processing Issues | minor | 3 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-25 07:50 | [US] Analytics Data Processing Issue | major | 8 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-09 13:22 | [All Regions] Minor Administration Console Issue | none | 53 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-27 08:24 | Analytics Data Processing Delays | none | 0 second | We've identified and resolved issue which caused a processing delay in Analytics Data between 6:00 PM (April 26th...read more |
| 2023-04-12 14:45 | Machine Learning Model building issue | major | 43 hrs, 42 mins | The backlog has been fully processed and this is incident is resolved. Thank you for your patience.The backlog has been fully processed and this is incident is resolved. Thank you for your patience. |
| 2023-04-11 21:02 | [All Regions] Service Provider (SP) initiated SSO issue | none | 0 second | We've identified and fixed an issue preventing a subset of customers from logging in to the Coveo Cloud through S...read more |
| 2023-03-03 07:00 | [Scheduled] [All Regions] Unplanned Maintenance - Machine Learning Models & Crawling Services | maintenance | 1 hr | The maintenance is complete. All services are operational.The maintenance is complete. All services are operational. |
| 2023-03-02 16:00 | [Scheduled] [EU & AU Regions] Unplanned Maintenance - Machine Learning Models | maintenance | 42 mins | The maintenance is complete. All services are operational.The maintenance is complete. All services are operational. |
| 2023-02-27 17:19 | [US] Intermittent DNS resolution issues | none | 0 second | We've identified and resolved an issue involving DNS resolution impacting a subset of customers between 16:44 and...read more |
| 2023-02-27 09:52 | [US] Elevated API Error Rates - Source, Push API, Activity and Security Cache services | minor | 1 hr, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2023-01-20 09:51 | Crawling module issues | none | 0 second | We've identified an issue preventing some source operations on Crawling Module version 1.72.12. Customers are ad...read more |
| 2022-11-23 11:25 | [US] Analytics Read API issues | critical | 7 hrs, 55 mins | The services are still fully operational since the last update. Please report any issues through our <a href="ht...read more |
| 2022-11-02 17:46 | [Europe and Australia] Elevated Search API error rates | minor | 56 mins | The services are still fully operational since the last update. Please report any issues through our <a href="ht...read more |
| 2022-10-26 11:15 | [US] Elevated Search API error rates | minor | 5 hrs, 11 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2022-10-17 09:37 | [US] Analytics Write Service Issues | minor | 6 hrs, 56 mins | This incident has been resolved and the service has been fully operational since the last update.This incident has been resolved and the service has been fully operational since the last update. |