Current Status: DataGrail is UP
We checked the official DataGrail status page for updates 4 mins, 26 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-14 19:08 | [Scheduled] DataGrail Scheduled Maintenance | maintenance | 29 mins | The scheduled maintenance has been completed. All systems are fully operational.The scheduled maintenance has been completed. All systems are fully operational. |
| 2024-11-12 11:49 | Access to DataGrail via Okta SSO Impacted | major | 41 mins | This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully.This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully. |
| 2024-10-25 19:05 | [Scheduled] DataGrail Scheduled Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-12 10:28 | Intake Form Submission Errors | critical | 1 hr, 3 mins | This incident has been resolved and all users are able to submit Privacy Requests.This incident has been resolved and all users are able to submit Privacy Requests. |
| 2024-07-19 19:30 | [Scheduled] DataGrail Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-04-06 16:37 | Trouble logging into DataGrail via Microsoft SSO | major | 2 hrs, 22 mins | This incident has been resolved and users with Microsoft SSO can now login to DataGrail successfully.This incident has been resolved and users with Microsoft SSO can now login to DataGrail successfully. |
| 2022-10-11 14:29 | Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date | minor | 2 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2022-10-03 13:02 | Direct Contact Integrations Not Initiating Email Workflow | minor | 1 hr, 45 mins | This issue has now been resolved with very minimal customer impact. We are working with those impacted and have r...read more |
| 2022-08-31 15:41 | Hybrid Integrations Not Sending Direct Contact Emails to Processors | minor | 3 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-03 12:30 | [Scheduled] DataGrail Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-04-27 19:45 | [Scheduled] DataGrail Scheduled Maintenance, weekday month/date, time timezone | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-02-11 12:22 | DataGrail Account Invites resulting in 500 errors for Customers that utilize GoogleSSO or MicrosoftS... | minor | 50 mins | This incident has been fully resolved and the platform is functioning normally.This incident has been fully resolved and the platform is functioning normally. |
| 2022-02-10 08:18 | Data Subject Requesters Unable to Verify Email Address | major | 2 hrs, 42 mins | This incident has been fully resolved and the platform is functioning normally.This incident has been fully resolved and the platform is functioning normally. |
| 2021-12-15 08:01 | Network Connectivity Issues | major | 42 mins | This incident has been fully resolved and the platform is functioning normally.This incident has been fully resolved and the platform is functioning normally. |
| 2021-12-01 12:20 | Live Data Map: Multiple Inventory System Reports Not Showing | major | 0 second | There is no data loss associated with this incident and all Multiple System Inventory Reports should be appearing...read more |
| 2021-10-30 22:00 | [Scheduled] DataGrail Scheduled Maintenance, Saturday October 30, 10pm PST | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-08-31 11:48 | Network Connectivity Issues | major | 5 hrs, 15 mins | This incident has been fully resolved and the platform is functioning normally.This incident has been fully resolved and the platform is functioning normally. |
| 2021-08-25 21:16 | Issue with Direct Contact Deletions (Resolved) | none | 0 second | Today (8/25/2021) we identified and resolved an issue with Deletions in which privacy requests were automatically...read more |
| 2021-07-16 19:00 | [Scheduled] DataGrail Scheduled Maintenance, Friday July 16, 7pm PST | maintenance | 30 mins | The scheduled maintenance was completed successfully. There was no downtime impact on the DataGrail Platform.The scheduled maintenance was completed successfully. There was no downtime impact on the DataGrail Platform. |
| 2021-06-10 20:30 | Service disruption during routine database upgrade | critical | 28 mins | The incident has been resolved. Please contact support@datagrail.io if you have questions or would like a copy of...read more |
| 2021-06-01 12:00 | Privacy Intake Forms Loading Inconsistently | minor | 0 second | DataGrail's Engineering Team were alerted by internal monitoring and proactively remedied a memory issue that was...read more |
| 2021-05-05 12:23 | Issue Detected with Smart Verification | minor | 1 hr, 50 mins | This incident has been fully resolved and the platform is functioning normally.This incident has been fully resolved and the platform is functioning normally. |
| 2021-05-03 12:58 | Access Result Files being sent with partial information | major | 52 mins | This incident has been fully resolved and the platform is functioning normally.This incident has been fully resolved and the platform is functioning normally. |
| 2021-04-09 10:38 | CAPTCHA Failing to Load On Intake Forms | minor | 1 hr, 58 mins | This incident has been resolved and the platform is functioning normally.This incident has been resolved and the platform is functioning normally. |
| 2021-03-16 10:54 | Emails not sending | major | 3 hrs, 15 mins | We have fixed this issue as of now. Emails should be sending as expected.We have fixed this issue as of now. Emails should be sending as expected. |