Current Status: Deskpro is UP
We checked the official Deskpro status page for updates 4 mins, 21 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-11-22 08:54 | Cloud Outbound Email Delays | none | 0 second | Nov 22, 08:54 GMTResolved - The issue at Sendgrid has been fully resolved.Nov 21, 20:32 GMTUpdate - We are contin...read more |
| 2024-11-21 18:27 | Cloud Outbound Email Delays | none | 14 hrs, 27 mins | The issue at Sendgrid has been fully resolved.The issue at Sendgrid has been fully resolved. |
| 2024-10-31 11:32 | On-Premise Customers - Voice & SMS | none | 0 second | Oct 31, 11:32 GMTResolved - This incident has been resolved.Oct 30, 19:59 GMTMonitoring - We have identified the ...read more |
| 2024-10-30 18:00 | On-Premise Customers - Voice & SMS | none | 17 hrs, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-02 10:24 | Outbound email with O365 delays | none | 0 second | Oct 2, 11:24 BSTResolved - This incident has been resolved.Oct 1, 19:00 BSTMonitoring - A workaround for affect...read more |
| 2024-10-01 17:21 | Outbound email with O365 delays | minor | 18 hrs, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-10 13:45 | We are investigating connectivity issues affecting some customers | none | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-10 13:18 | We are investigating connectivity issues affecting some customers | none | 0 second | Sep 10, 14:18 BSTResolved - This incident has been resolved.Sep 10, 14:04 BSTMonitoring - A fix has been implemen...read more |
| 2024-06-20 11:22 | Intermittent issues with attachments | none | 0 second | Jun 20, 12:22 BSTResolved - This incident has been resolved.Jun 20, 09:51 BSTMonitoring - We have deployed a fix ...read more |
| 2024-06-20 08:52 | Intermittent issues with attachments | minor | 3 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-25 09:12 | We are investigating connectivity issues affecting some customers | none | 0 second | Oct 25, 10:12 BSTResolved - This incident has been resolved.Oct 24, 16:15 BSTMonitoring - A fix has been implemen...read more |
| 2023-08-11 12:12 | We are investigating connectivity issues affecting some customers | none | 0 second | Aug 11, 13:12 BSTResolved - We are marking this incident resolved. We are very sorry about the disruption this ca...read more |
| 2023-08-02 14:16 | We are investigating slowness/connectivity issues affecting some customers | none | 0 second | Aug 2, 15:16 BSTResolved - This incident has been resolved.Aug 2, 15:13 BSTUpdate - The incident should be reso...read more |
| 2023-07-21 06:20 | Connectivity Issues | none | 0 second | Jul 21, 07:20 BSTResolved - This incident has been resolved.Jul 21, 01:47 BSTMonitoring - Service has been restor...read more |
| 2023-06-08 14:56 | Connectivity Issues | none | 0 second | Jun 8, 15:56 BSTResolved - We are seeing the affected part of the platform returning to normal and the issue bei...read more |
| 2023-06-06 13:40 | We are investigating connectivity issues with Deskpro | none | 0 second | Jun 6, 14:40 BSTResolved - A database failover caused approximately 3 minutes of downtime. We apologies for the ...read more |
| 2023-04-13 11:52 | Delays in email processing | none | 0 second | Apr 13, 12:52 BSTResolved - This incident has been resolved.Apr 12, 17:27 BSTMonitoring - The backlog has been fu...read more |
| 2023-01-13 13:27 | SSL errors on some custom domains | none | 0 second | Jan 13, 13:27 GMTResolved - This incident has been resolved.Jan 13, 13:12 GMTIdentified - We are aware of SSL err...read more |
| 2022-12-05 21:09 | AWS internet connectivity issues | none | 0 second | Dec 5, 21:09 GMTResolved - AWS has issued a status update https://health.aws.amazon.com/health/status[RESOLVED] ...read more |
| 2022-11-10 09:02 | Agent interface failing to load for some users | none | 0 second | Nov 10, 09:02 GMTResolved - Cloudflare has resolved the incident.If you still experience any issues with assets l...read more |
| 2022-10-26 08:01 | Issues using the Deskpro Interface | none | 0 second | Oct 26, 09:01 BSTResolved - Cloudflare is reporting this issue as fully resolved: https://www.cloudflarestatus.co...read more |
| 2022-09-13 20:08 | Investigating Connectivity Issues | none | 0 second | Sep 13, 21:08 BSTResolved - This incident has been resolved.Sep 13, 20:55 BSTInvestigating - We are investigating...read more |
| 2022-09-01 15:52 | Incoming email backlog in the UK1 region | none | 0 second | Sep 1, 16:52 BSTResolved - This incident is now resolved and we've seen no problems over the past few hours.Sep ...read more |
| 2022-08-04 11:58 | Some emails appearing with blank messages | none | 0 second | Aug 4, 12:58 BSTResolved - This incident has been resolved.Aug 4, 12:17 BSTMonitoring - Existing messages in ti...read more |
| 2022-08-01 10:20 | Network connectivity issues in AWS | none | 0 second | Aug 1, 11:20 BSTResolved - This incident has been resolved.Jul 28, 19:42 BSTMonitoring - We have moved our infra...read more |
| 2022-06-21 10:06 | Cloudflare Outage | none | 0 second | Jun 21, 11:06 BSTResolved - This incident has been resolved.Jun 21, 08:19 BSTMonitoring - Cloudflare, a major ser...read more |
| 2022-06-18 09:00 | Database maintenance in the US region | none | 0 second | Jun 18, 10:00 BSTCompleted - The scheduled maintenance has been completed.Jun 18, 09:00 BSTIn progress - Schedule...read more |
| 2022-05-31 15:19 | Service disruption for some customers | none | 0 second | May 31, 16:19 BSTResolved - This incident has been resolved.Mar 28, 16:48 BSTMonitoring - All affected accounts a...read more |
| 2022-03-01 17:24 | Service disruption for UK Customers | none | 0 second | Mar 1, 17:24 GMTResolved - This incident has been resolved. We are very sorry about the disruption caused. We wi...read more |
| 2022-01-20 09:30 | US Region Database Maintenance | none | 0 second | Jan 20, 09:30 GMTCompleted - The scheduled maintenance has been completed.Jan 20, 09:00 GMTIn progress - Schedule...read more |
| 2022-01-19 18:00 | EU Region Database Maintenance | none | 0 second | Jan 19, 18:00 GMTCompleted - The scheduled maintenance has been completed.Jan 19, 17:30 GMTIn progress - Schedule...read more |
| 2022-01-18 18:00 | UK Region Database Maintenance | none | 0 second | Jan 18, 18:00 GMTCompleted - The scheduled maintenance has been completed.Jan 18, 17:30 GMTIn progress - Schedule...read more |
| 2021-11-25 09:02 | Connectivity Issues | none | 0 second | Nov 25, 09:02 GMTResolved - This incident has been resolved.Sep 30, 11:05 BSTMonitoring - We have applied a fix, ...read more |
| 2021-11-25 09:01 | Voice and Incoming Email issues affecting some Cloud Customers | none | 0 second | Nov 25, 09:01 GMTResolved - This incident has been resolved.Nov 24, 20:36 GMTMonitoring - The issue with the serv...read more |