Current Status: Dixa is UP
We checked the official Dixa status page for updates 3 mins, 54 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-02 22:42 | Degraded performance | none | 1 hr, 55 mins | All reported issues have been investigated and resolved. We thank you for your patience and cooperation.All reported issues have been investigated and resolved. We thank you for your patience and cooperation. |
| 2025-04-01 12:42 | Degraded performance - Real Time Dashboard | minor | 9 hrs, 35 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-03-13 14:24 | Degraded performance - Co-pilot | minor | 1 hr, 9 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-03-06 21:00 | [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 16:42 | Degraded performance - AI features | minor | 1 hr, 19 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. P...read more |
| 2025-02-26 13:18 | Dashboard landing page inconsistencies | minor | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-08 13:28 | Telephony - Spain - Some numbers are not reachable | minor | 20 hrs, 25 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-12-19 22:00 | [Scheduled] Scheduled maintenance on Analytics | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-12 16:23 | Degraded performance - telephony | minor | 2 hrs, 23 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-12-10 07:32 | Delays on dashboard and in analytics | minor | 27 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-11-23 21:00 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-20 07:00 | [Scheduled] Scheduled maintenance - Partner Integrations | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-11 11:34 | Conversations and Search: Degraded performance | minor | 1 hr, 40 mins | The issue affecting the conversation overview and search functionalities has been fully resolved. All services ar...read more |
| 2024-11-05 07:59 | Degraded performance: Analytics and Dashboard | minor | 5 hrs, 59 mins | This incident has been resolved. We thank you for your patience and cooperation.This incident has been resolved. We thank you for your patience and cooperation. |
| 2024-11-04 08:38 | Degraded performance - Contact Form Issue | minor | 1 hr, 31 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. Ho...read more |
| 2024-11-01 11:00 | Real time Dashboard and Conversation overview | minor | 17 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2024-10-31 13:55 | Potential Call Receiving Issues for Norwegian Numbers | minor | 1 hr, 40 mins | The issue of receiving some calls to Norwegian numbers has been resolved. All services are now functioning as exp...read more |
| 2024-10-09 06:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-03 20:00 | [Scheduled] Phone service from Third party provider | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-01 14:12 | Delays in the Dashboard, Analytics, and Offers for some queues | minor | 30 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-29 22:00 | [Scheduled] Maintenance - Automation services | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-26 11:51 | Degraded performance | minor | 42 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2024-09-21 11:00 | Degraded performance - telephony | minor | 1 hr, 46 mins | We haven't seen new reports of telephony problems related to our upstream provider and are confident the problem ...read more |
| 2024-09-20 12:32 | Degraded performance on telephony | minor | 2 hrs, 7 mins | Problems with telephony have been resolved. Additionally, we've identified a measure we can take to potentially ...read more |
| 2024-09-19 12:28 | Degraded performance | major | 1 hr, 9 mins | No more issues have been reported and the incident have been resolved. We thank you for your patience and coopera...read more |
| 2024-09-12 22:00 | [Scheduled] Scheduled maintenance - Automations affected only (1h delayed) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-05 21:00 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-29 08:15 | Degraded performance - one way audio in the AU region | minor | 1 hr, 25 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-07-28 17:43 | Degraded performance - Analytics | minor | 14 hrs, 25 mins | We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results...read more |
| 2024-06-14 15:55 | Some inbound text messages to Danish numbers don't reach Dixa | minor | 147 hrs | We received the update from our provider that the issue was resolved. We are sorry for any inconvenience this ha...read more |
| 2024-06-06 21:00 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-05 21:00 | [Scheduled] Scheduled Maintenance - Analytics & Search | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-05 02:00 | [Scheduled] Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-03 02:00 | [Scheduled] Scheduled maintenance June 3rd | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-15 07:09 | Degraded performance | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-15 07:02 | Degraded performance | none | 0 second | We have received reports of instability in the platform. We are investigating the issue. Updates will followWe have received reports of instability in the platform. We are investigating the issue. Updates will follow |
| 2024-04-22 17:10 | Voice - Some inbound/outbound calls affected | major | 3 hrs, 20 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post-mort...read more |
| 2024-04-22 08:03 | Agents disconnected and Offers not reaching the agent interface | major | 0 second | Agents were briefly disconnected due to an unscheduled required update of a backend database. This prevented real...read more |
| 2024-04-18 21:00 | [Scheduled] Analytics maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-17 21:00 | [Scheduled] Analytics maintenance | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-17 12:45 | elev.io knowledge base is unresponsive | major | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-16 19:08 | Knowledge base (elev.io) unresponsive | minor | 2 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-12 21:30 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-20 03:00 | [Scheduled] Schedule maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-19 03:00 | [Scheduled] Scheduled maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-06 05:00 | [Scheduled] Scheduled maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-05 15:06 | Degraded performance | critical | 17 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post-mort...read more |
| 2024-02-28 21:00 | [Scheduled] Analytics maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-13 09:34 | Some emails ending up in junk folder | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-01-24 22:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |