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Past Equinix Incidents

Source: Official Equinix status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2024-12-18 20:39 DA Connectivity Stability (Equinix Metal)
minor
16 mins

This incident has been resolved.<div class="affected-products font-small color-secondary">[Equinix Metal - Global...

2024-12-17 04:40 NY Network Connectivity Issue (Equinix Metal)
minor
1 hr, 18 mins

This incident has been resolved.<div class="affected-products font-small color-secondary">[Equinix Metal - Americ...

2024-12-12 21:01 [Scheduled] Site Infrastructure Maintenance - Sydney (Equinix Metal)
maintenance
4 hrs, 8 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-12 17:24 [Scheduled] Site Infrastructure Maintenance - Washington DC (Equinix Metal)
maintenance
1 hr, 18 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-11 17:24 [Scheduled] Site Infrastructure Maintenance - Chicago (Equinix Metal)
maintenance
1 hr, 49 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-11 06:34 Network Component Issue (Internet Exchange)
critical
7 hrs, 29 mins

We would like to inform you that Equinix SMC has been closely monitoring the situation and has determined that th...

2024-12-10 21:02 [Scheduled] Site Infrastructure Maintenance - Dallas (Equinix Metal)
maintenance
4 hrs, 7 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-10 17:25 [Scheduled] Site Infrastructure Maintenance - Washington DC (Equinix Metal)
maintenance
3 hrs, 6 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-09 19:13 [Scheduled] Site Infrastructure Maintenance - Melbourne (Equinix Metal)
maintenance
2 hrs, 51 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-09 16:38 DC Network Connectivity Issue (Equinix Metal)
minor
1 hr, 2 mins

This incident has been resolved.<div class="affected-products font-small color-secondary">[Equinix Metal - Americ...

2024-12-09 15:06 [Scheduled] Site Infrastructure Maintenance - Dublin (Equinix Metal)
maintenance
4 hrs, 7 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-06 00:35 ML Network Connectivity Issue (Equinix Metal)
minor
46 mins

This incident has been resolved.<div class="affected-products font-small color-secondary">[Equinix Metal - Global...

2024-12-05 10:05 ECP portal login page is not accessible
critical
13 mins

The issue impacting Equinix Customer Portal has been resolved.The issue impacting Equinix Customer Portal has been resolved.

2024-12-02 18:04 [Scheduled] Site Infrastructure Maintenance - Sydney (Equinix Metal)
maintenance
3 hrs, 4 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-02 14:14 [Scheduled] Site Infrastructure Maintenance - Mumbai (Equinix Metal)
maintenance
2 hrs, 49 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-12-01 01:11 Network Service Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect)
critical
15 hrs, 35 mins

The Link is working stable after the hardware replacement. SMC will close this incident since we do not expect an...

2024-11-28 01:05 Provider Issue (Equinix Fabric, Network Edge)
critical
15 hrs, 21 mins

Please note our service provider confirmed permanent fix of the Fiber Cut. Services are restored and we observe n...

2024-11-27 00:32 Network Component Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Network Edge)
critical
6 hrs, 24 mins

One of our Fabric devices in ME2 has rebooted automatically today Tue Nov, 26 at 21:19 UTC Customers on this de...

2024-11-27 00:32 SK Metro Network Connectivity Issue (Equinix Metal)
minor
46 mins

This incident has been resolved.<div class="affected-products font-small color-secondary">[Equinix Metal - Global...

2024-11-26 21:58 ME2 Shared Interconnection Connectivity Issue (Equinix Metal)
minor
1 hr, 2 mins

This incident has been resolved.<div class="affected-products font-small color-secondary">[Equinix Metal - Asia-P...

2024-11-23 01:39 Provider Issue (Metro Connect)
minor
7 hrs, 41 mins

This incident has been resolved. <div style="display: none;">qy7cp9lbwx78</div> <div class="incident-number font-...

2024-11-22 06:14 Provider Issue (Equinix Fabric, Network Edge)
critical
46 mins

Equinix SMC monitored that one of Equinix Fabric backbone links between MO and AMER went down at 05:04 hrs UTC o...

2024-11-22 00:51 Network Component Issue (Equinix Internet Access / Equinix Connect, Metro Connect)
critical
9 hrs, 28 mins

On November 21st, there was an outage on the Dark Fiber links connecting the South and North routes. The outage o...

2024-11-22 00:35 Switchover (Metro Connect)
critical
16 mins

Equinix SMC has reported an optical protection switchover in Metro Connect platform. The brief service interrupti...

2024-11-21 20:14 [Scheduled] Site Infrastructure Maintenance - Milan (Equinix Metal)
maintenance
3 hrs, 51 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-20 20:12 [Scheduled] Site Infrastructure Maintenance - Silicon Valley (Equinix Metal)
maintenance
3 hrs, 50 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-18 21:09 [Scheduled] Urgent Shared Interconnection Maintenance - FR Metro (Equinix Metal)
maintenance
4 hrs, 55 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-18 14:15 [Scheduled] Site Infrastructure Maintenance - Silicon Valley (Equinix Metal)
maintenance
3 hrs, 50 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-16 17:00 [Scheduled] Planned Maintenance for Metal API and Portal
maintenance
1 hr, 18 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-11-15 02:42 Provider Issue (Metro Connect)
minor
9 hrs, 12 mins

This incident has been resolved. <div style="display: none;">d328hg5fshn2</div> <div class="incident-number font-...

2024-11-15 02:26 Network Component Issue (Network Edge)
critical
47 mins

Equinix verified that your virtual device have been auto migrated, which would have caused 2-3 minutes impact. We...

2024-11-14 05:22 [Scheduled] Planned Network Maintenance - NY metro (Equinix Metal)
maintenance
2 hrs, 49 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-14 03:19 Network Component Issue (Internet Exchange)
critical
6 hrs, 40 mins

One of the network components of Internet Exchange device has rebooted automatically and recovered at 21:24 hrs ...

2024-11-13 23:13 [Scheduled] Emergency Shared Interconnection Maintenance - FR Metro (Equinix Metal)
maintenance
5 hrs, 54 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-11 06:43 Network Component Issue (Metro Connect)
minor
46 mins

This incident has been resolved. <div style="display: none;">xmns8jyt6bnw</div> <div class="incident-number font-...

2024-11-09 12:47 Network Component Issue (Equinix Fabric)
critical
4 hrs, 21 mins

After replacement, all affected services are back up and running. We are monitoring cloesly the situation.. <div ...

2024-11-08 02:16 Link Failure (Equinix Fabric)
minor
12 hrs, 9 mins

This incident has been resolved. <div style="display: none;">pllrwy3d37k3</div> <div class="incident-number font-...

2024-11-07 06:54 Network Component Issue (Internet Exchange)
critical
16 mins

On November 6 at 18:49 UTC, one of the network components of the Internet Exchange device in LA1 rebooted automat...

2024-11-06 18:14 [Scheduled] Site Infrastructure Maintenance - Osaka (Equinix Metal)
maintenance
3 hrs, 23 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-06 14:05 [Scheduled] Site Infrastructure Maintenance - Stockholm (Equinix Metal)
maintenance
4 hrs, 9 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-05 19:14 [Scheduled] Site Infrastructure Maintenance - Singapore (Equinix Metal)
maintenance
3 hrs, 53 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-05 13:02 [Scheduled] Site Infrastructure Maintenance - Helsinki (Equinix Metal)
maintenance
4 hrs, 8 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-05 05:02 Link Failure (Metro Connect)
minor
4 hrs, 38 mins

This incident has been resolved. <div style="display: none;">nt2ds7dklkkz</div> <div class="incident-number font-...

2024-11-04 19:12 [Scheduled] Site Infrastructure Maintenance - Miami (Equinix Metal)
maintenance
3 hrs, 53 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-04 14:02 [Scheduled] Site Infrastructure Maintenance - Mexico City (Equinix Metal)
maintenance
4 hrs, 8 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-11-03 13:16 Provider Issue (Equinix Fabric, Metro Connect)
minor
13 hrs, 40 mins

Equinix SMC has reported an optical protection switchover in Metro Connect platform. The brief service interrupti...

2024-11-01 17:10 [Scheduled] Site Infrastructure Maintenance - Helsinki (Equinix Metal)
maintenance
0 second

Scheduled maintenance is currently in progress. We will provide updates as necessary.<div class="affected-product...

2024-11-01 01:09 [Scheduled] Urgent Network Maintenance - FR Metro (Equinix Metal)
maintenance
1 hr, 2 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...

2024-10-31 03:42 Link Failure (Metro Connect)
critical
5 hrs, 11 mins

Equinix SMC has successfully restored the infrastructure link at 10:16 UTC hrs. The issue was identified as a f...

2024-10-31 00:06 [Scheduled] Planned Network Maintenance - NY metro (Equinix Metal)
maintenance
5 hrs, 56 mins

The scheduled maintenance has been completed.<div class="affected-products font-small color-secondary">[Equinix M...