Current Status: Exa is UP
We checked the official Exa status page for updates 40 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-02 19:00 | SurfProtect Maintenance - Real Time Alerts | none | 0 second | At 8 pm on Wednesday, we will perform essential maintenance to update the OS on one of the servers responsible fo...read more |
| 2025-04-02 14:11 | SurfProtect - Captive Portal Active Directory Export Issues | none | 0 second | We have identified an issue where SurfProtect Active Directory exports fail to log to SurfProtect for customers w...read more |
| 2025-04-01 19:00 | SurfProteect Maintenance - Real Time Alerts | none | 0 second | At 8 pm on Tuesday, we will perform essential maintenance to update the OS on one of the servers responsible for ...read more |
| 2025-04-01 08:08 | DarkLight Outage - Worthing Exchange | none | 0 second | We have identified an issue with our Backhaul link to the Worthing Exchange that will result in any DarkLight con...read more |
| 2025-03-31 19:00 | Domain Hosting - Unixweb Server Maintenance | none | 0 second | On Monday 31st March, we will be carrying out an OS update on one of our Unixweb servers that hosts some customer...read more |
| 2025-03-31 07:00 | Domain Hosting - Unixweb Server Maintenance | none | 0 second | On Monday 31st March, we will be carrying out an OS update on one of our Unixweb servers that hosts some customer...read more |
| 2025-03-28 20:00 | SurfProtect Maintenance - Real Time Alerts | none | 0 second | At 8 pm on Friday, we will perform essential maintenance to update the OS on one of the servers responsible for t...read more |
| 2025-03-25 20:00 | SurfProtect Maintenance - Blocked and Classifying Pages | none | 0 second | On Tuesday evening we are carrying out an OS update to the servers that are responsible for presenting the Red Bl...read more |
| 2025-03-24 20:00 | Status Page Maintainance | none | 0 second | On Monday evening we need to carry out an OS update to the server responsible for our status page, as a result ht...read more |
| 2025-03-24 10:00 | Urgent Draytek Vulnerability Exploited – Impacting Connectivity for Users | none | 0 second | Recently, a vulnerability within Draytek routers and firewalls has been identified and is actively being exploite...read more |
| 2025-03-17 07:48 | ADSL/FTTC/FTTP - Connectivity Issues | none | 0 second | We are aware that multiple schools are currently unable to access the internet when using one of the following co...read more |
| 2025-03-14 08:17 | SurfProtect - Delay in Applying Profile Changes | none | 0 second | We are aware of an issue that will prevent any filtering profile changes from being activated. All changes will b...read more |
| 2025-03-13 19:00 | Draytek Firmware Update - Router For Life | none | 0 second | We are updating our managed Router for Life Dryateks to ensure they are running the latest stable firmware releas...read more |
| 2025-03-12 19:00 | Draytek Firmware Update - Router For Life | none | 0 second | We are updating our managed Router for Life Dryateks to ensure they are running the latest stable firmware releas...read more |
| 2025-03-12 08:35 | DarkLight and CityFibre - High Latency and Packet Loss - Supplier Issue | none | 0 second | Our Supplier informed us they are currently experiencing High Latency and Packet Loss across their national netwo...read more |
| 2025-03-11 21:14 | ADSL/FTTC/FTTP - Lack of Internet Connectivity | none | 0 second | Following the maintenance to upgrade to firmware on the Router For Life Drayteks, we have identified 12 devices t...read more |
| 2025-03-11 19:00 | Draytek Firmware Update - Router For Life | none | 0 second | We are updating our managed Router for Life Dryateks to ensure they are running the latest stable firmware releas...read more |
| 2025-02-07 08:54 | SurfProtect Classification | none | 0 second | Our Surfportect service is operating normally. However, our automatic classifier is currently experiencing issues...read more |
| 2025-01-23 19:00 | Virtualisation Platform (Manchester) | none | 0 second | Our engineering team will perform essential maintenance on our virtualisation platform in Manchester between 7pm ...read more |
| 2025-01-21 20:00 | Virtualisation Platform (Manchester) | none | 0 second | Our engineering team will perform essential maintenance on our virtualisation platform in Manchester between 8pm ...read more |
| 2025-01-20 20:00 | Supplier Maintenance | none | 0 second | Our suppliers will be performing vital maintenance which will affect one of our core links. Network traffic will ...read more |
| 2025-01-09 13:33 | SurfProtect - No internet when using a Proxy | none | 0 second | We have received multiple calls from customers who are unable to access the internet when using SurfProtect. From...read more |
| 2024-12-19 18:00 | DarkLight Platform Maintenance - Bradford | none | 0 second | Our engineering team will be performing scheduled firmware upgrades on the hardware supporting some DarkLight cir...read more |
| 2024-12-10 18:00 | DarkLight Platform Upgrade | none | 0 second | Our engineering team will be completing the final stage of the DarkLight platform upgrade in the Bradford region....read more |
| 2024-12-09 18:32 | SurfProtect Authentication Issues - Windows 11 Update | none | 0 second | We are aware of an issue caused by the Windows 11 24H2 update, which has disabled certain encryption methods and ...read more |
| 2024-12-05 18:00 | DarkLight Platform Upgrade | none | 0 second | Our engineering team will be continuing the upgrade of our DarkLight platform in the Bradford region. As part of ...read more |
| 2024-12-04 15:56 | xDSL / FTTx - Supplier Outage | none | 0 second | We have identified multiple internet connections will have gone offline over the last 10 minutes. The vast majori...read more |
| 2024-12-03 18:00 | DarkLight Platform Upgrade | none | 0 second | Our engineering team is in the process of upgrading our DarkLight platform in the Bradford region. As part of thi...read more |
| 2024-11-28 19:00 | FortiGate Firmware Updates | none | 0 second | We will be carrying out continued firmware updates to our FortiGate VM firewalls, which we manage on behalf of ou...read more |
| 2024-11-28 10:58 | Exa Panel - Line Test Tool | none | 0 second | We have noticed issues using the DSL line test tool on our Exa Panel. Our Engineers are aware of this and investi...read more |
| 2024-11-28 08:47 | Exa Panel Issues | none | 0 second | We are aware of an issue with accessing our Exa Panel https://panel.exa.net.uk. Our Engineers are investigating, ...read more |
| 2024-11-22 16:24 | Supplier Exchange Outage | none | 0 second | One of our suppliers is currently experiencing an issue that affects customers connected to specific exchanges. A...read more |
| 2024-11-21 16:00 | Core Network Maintenance - Peering Service | none | 0 second | Our networking engineers will be carrying out a minor change on one of our peering services at our data centre in...read more |
| 2024-11-15 08:33 | Exa Mail - Unable to Send Emails | none | 0 second | We are aware of an issue that will be affecting some of our mail customers. The affected customers are currently ...read more |
| 2024-11-14 12:03 | Core Link - Leeds/Bradford | none | 0 second | Our monitoring system has detected a disruption to one of our backhaul links connecting Leeds and Bradford. We ha...read more |
| 2024-11-13 09:43 | ADSL/FTTC/FTTP - No Internet | none | 0 second | We are currently investigating reports of customers being unable to access the internet, despite the connections ...read more |
| 2024-11-12 19:00 | Fortigate Firmware Updates | none | 0 second | We will be carrying out firmware updates to our VM FortiGate firewalls we manage on behalf of our customers. Work...read more |
| 2024-11-08 15:14 | Test Incident | none | 0 second | This is a test, all services are operationalThis is a test, all services are operational |
| 2024-10-30 18:00 | SurfProtect - Server Maintainance | none | 0 second | As we endeavour to improve the reliability and performance of our SurfProtect service, we will be carrying out a ...read more |
| 2024-10-28 19:00 | Fortigate Firmware Updates | none | 0 second | Over the coming week, we will be carrying out firmware updates to all of the physical Fortigate firewalls we mana...read more |
| 2024-10-22 09:54 | SurfProtect - Website Classification Outage | none | 0 second | We are aware of an issue that will be affecting our SurfProtect customers who try to access a website that SurfPr...read more |
| 2024-10-15 10:02 | SurfProtect - DDoS | none | 0 second | Our monitoring has identified we are currently subject to multiple large DDoS attacks. Our Networking and Service...read more |
| 2024-10-04 14:18 | Surfprotect - Hardware Failure Partial Outage | none | 0 second | Beginning at 03:18 p.m. today, one of our Surfprotect Quantum proxy servers crashed, causing customers using this...read more |
| 2024-10-01 16:00 | SurfProtect Improvements | none | 0 second | As part of our ongoing work to further improve the SurfProtect service, we will be carrying out some maintenance ...read more |
| 2024-09-25 11:34 | SurfProtect - Scanning Content Issue | none | 0 second | We are aware of an issue that will be affecting our SurfProtect customers who try to access a website that SurfPr...read more |
| 2024-09-23 21:00 | Reboot of Virtualisation Server | none | 0 second | One of the servers in our Customer Services Virtualisation platform has developed an error which requires us to p...read more |
| 2024-09-23 17:00 | Surfprotect DNS Configuration Maintenance | none | 0 second | This evening, We will deploy a change to our Surfprotect DNS servers (82.219.4.28 and 82.219.4.29) to resolve a p...read more |
| 2024-09-19 19:00 | LNS Infrastructure Maintenance | none | 0 second | Our Network Engineering team will be performing maintenance on our LNS infrastructure to enhance overall performa...read more |
| 2024-09-17 08:01 | London Core Link Disruption | none | 0 second | At 08:35, we experienced a brief disruption of approximately ten minutes on our core link between two data centre...read more |
| 2024-09-16 09:39 | SurfProtect Quantum - Slow Loading Webpages | none | 0 second | We are aware of an issue that is causing some webpages to load slower than normal. This will only be affecting a ...read more |