Current Status: Exact is UP
We checked the official Exact status page for updates 2 mins, 33 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-22 16:27 | Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations | minor | 0 second | The pension calculation in the PFZW-related employment conditions groups (NL-3501 tm NL-3518) has been adjusted. ...read more |
| 2025-04-20 14:49 | Exact Online – Sum of selected cells shows wrong amount in Matching | Account screen when using the ... | minor | 0 second | The issue has been resolved. When selecting multiple lines in the Matching | Account screen in the new design of ...read more |
| 2025-04-18 14:23 | Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbed... | minor | 0 second | The “WGA-hiaat” components in the CLA Bitumineuze en Kunststof Dakbedekkingsbedrijven (NL-5801a &NL-5801b) have b...read more |
| 2025-04-17 12:37 | Exact Online - Horizontal scrolling in new design (NL/BE) | minor | 0 second | The issue has been resolved. Fixes have been implemented in order to reduce horizontal scrolling in the new desig...read more |
| 2025-04-14 13:21 | Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE) | minor | 0 second | The issue has been resolved and the affected invoices can now be send via PEPPOL through the history. [Sales > In...read more |
| 2025-04-13 10:45 | Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead o... | minor | 0 second | The Social Fund calculation in Taxivervoer (NL-2801) and Besloten Busvervoer (NL-3001) is adjusted from nett to g...read more |
| 2025-04-07 10:41 | Exact Online - OOPS error when switching companies through the search bar (Global) | minor | 0 second | The issue has been resolved. It is possible again to switch companies through the search bar without facing unexp...read more |
| 2025-04-03 16:38 | Exact Online - Creation of new accounts with Graydon unavailable (BE) | minor | 0 second | Graydon has let us know that they found the issue and have implemented a fix.Graydon has let us know that they found the issue and have implemented a fix. |
| 2025-04-03 15:31 | HR & Salarisgemak – Error message when you want to create a payment (NL) | minor | 0 second | You may get an error message ‘Conversion failed when converting the varchar value to data type’ when you want to ...read more |
| 2025-04-03 10:52 | Exact Online - Missing VAT codes (UK) | major | 0 second | A fix has been implemented and we are monitoring the resultsA fix has been implemented and we are monitoring the results |
| 2025-04-02 20:00 | [Scheduled] HR & Salaris Gemak - Maintenance on 02-04-2025 between 20:00 - 22:00 CET | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-02 08:59 | Exact Online - Picking list / Delivery note can not be printed in Exact Online Premium (NL) | minor | 0 second | The issue has been identified and we are working on a fixThe issue has been identified and we are working on a fix |
| 2025-04-02 07:57 | Exact Online - VAT percentages of the VAT codes have been unexpectedly changed (NL/Premium) | major | 0 second | A fix has been implemented to prevent this issue from happening again. This issue has affected quotations, sale...read more |
| 2025-04-01 14:41 | HR & Salarisgemak – Error message for payroll journal entries export to Snelstart (NL) | minor | 0 second | The issue has been identified and we are working on a fix.The issue has been identified and we are working on a fix. |
| 2025-04-01 10:27 | Exact Online - Delay in Codabox statements for KBC (Belgium) | minor | 20 hrs, 3 mins | The issue has been resolved by Codabox. All statements for KBC have been delivered. Our apologies for the inconve...read more |
| 2025-03-31 10:06 | Exact Cloud Services - Hosted desktop does not start (Global) | minor | 3 hrs, 13 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-03-31 09:12 | All Products - Support not reachable through phone (Global) | minor | 47 mins | The issue has been resolved. Our support department is reachable again through all channels including phone. Our ...read more |
| 2025-03-29 21:00 | [Scheduled] Exact Online Fiscal and Annual reporting - Scheduled Maintenance on 29th of March (NL) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-29 16:09 | Exact Online Payroll - Travel time allowance foreman, apprentice or instructor includes incorrect ho... | minor | 0 second | The “travel time allowance foreman, apprentice or instructor” in the CLA Bouw & Infra (NL-0301a) has been adjuste...read more |
| 2025-03-29 11:27 | Exact Online Payroll – Leave hours are being deducted from hours worked for hourly paid employees | minor | 0 second | The WAZO leave and sickness calculation in for hourly paid employees has been adjusted. To calculate retroactivel...read more |
| 2025-03-28 17:01 | Exact Online Fiscal and Annual reporting - Delayed website response time and error messages (NL) | minor | 44 hrs, 28 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-03-28 12:30 | Exact Online Payroll - non-IBAN bank account causes error in tax declaration (NL) | minor | 0 second | The message 'bank account is not a valid IBAN' while creating a payroll tax declaration has been resolved. Our ap...read more |
| 2025-03-28 09:10 | Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, ... | minor | 0 second | In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijd...read more |
| 2025-03-27 16:29 | Exact Online Payroll - Payroll tax report possibly not added to period report (NL) | minor | 0 second | This issue has been fixed for all future payroll tax declarations, but unfortunately we cannot fix it retroactive...read more |
| 2025-03-27 09:28 | Exact Online - Not able to start a support chat or create a supportcase (Global) | minor | 1 hr, 45 mins | The issue has been resolved. It is possible to create a supportcase or start a support chat again. Our apologies ...read more |
| 2025-03-26 14:02 | Exact Online - Not able to setup a bank link (NL) | minor | 24 mins | This issue has been resolved. It is possible to setup a bank link in your company again. Our apologies for the in...read more |
| 2025-03-26 12:08 | Exact Online Payroll – ‘Zwaarwerkregeling’ sent along in pension declaration to BPF Bouwnijverheid w... | minor | 0 second | The issue with the incorrect inclusion of the scheme feature for the ‘zwaarwerkregeling’ in the pension declarati...read more |
| 2025-03-26 11:35 | Exact Online - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL) | minor | 3 hrs, 33 mins | This issue has been resolved by Rabobank and for that reason, you are able to send out payments and receive trans...read more |
| 2025-03-26 09:52 | Exact Online Payroll - Unpaid leave doesn't lower pension base in Apotheken | minor | 0 second | In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are wor...read more |
| 2025-03-26 09:23 | Exact Online - Unable to use Exact PSD2 link for Rabobank or Rabo BoekhoudKoppeling to receive trans... | minor | 21 mins | The issue has been resolved by Rabobank. Our apologies for the inconvenience.The issue has been resolved by Rabobank. Our apologies for the inconvenience. |
| 2025-03-25 11:56 | Exact Online - Not able to create bank links, renew consent or import transactions for ABN AMRO PSD2... | minor | 21 hrs, 59 mins | This issue has been resolved. It is possible to setup or renew a PSD2 bank link for ABN Amro again and all transa...read more |
| 2025-03-23 01:00 | [Scheduled] Exact Cloud Services - Change in interface multifactor authentication (NL) | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-22 14:56 | Exact Online Payroll – pension calculation in employment conditions group Timmerindustrie calculates... | minor | 0 second | The pension calculation in employment conditions group Timmerindustrie (NL-0601) has been adjusted. To calculate ...read more |
| 2025-03-22 11:52 | All products - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL) | minor | 74 hrs, 48 mins | This issue has been resolved. It is again possible to send payments via the Rabo BoekhoudKoppeling and all transa...read more |
| 2025-03-21 20:22 | Exact Online Annual Reporting - A blank page is added in the compilation statement in the annual rep... | minor | 0 second | We are continuing to work on a fix for this issue.We are continuing to work on a fix for this issue. |
| 2025-03-21 20:01 | Exact Online Annual Reporting - The resubmission of annual reports are not received by the Chamber o... | minor | 0 second | This issue has been identified and we are currently working on a fix.This issue has been identified and we are currently working on a fix. |
| 2025-03-21 19:56 | Exact Online Annual Reporting - The retained portion of the result is incorrectly presented in the n... | minor | 0 second | This issue has been identified and we are currently working on a fix.This issue has been identified and we are currently working on a fix. |
| 2025-03-21 19:49 | Exact Online Annual Reporting - It is not possible to exclude the other explanations in the notes to... | minor | 0 second | This issue has been identified and we are currently working on a fix.This issue has been identified and we are currently working on a fix. |
| 2025-03-20 17:35 | Exact Online Payroll – Pension components Afbouw and Natuursteen not fully updated to 2025 | minor | 0 second | The maximum amounts and percentages in the ‘Opleiding & Ontwikkeling’ and disability pension components in emplo...read more |
| 2025-03-20 11:48 | Exact Online Fiscal and Annual reporting - Delayed website response on https://app.fiscaalgemak.nl(N... | none | 1 hr, 16 mins | This incident has been resolved! The website is responsive and previewing annual reports is possible again withou...read more |
| 2025-03-20 10:15 | Exact Online Bouw - Unable to access Exact Bouw environment (NL) | minor | 24 hrs, 57 mins | This issue has been resolved. Our apologies for the inconvenience.This issue has been resolved. Our apologies for the inconvenience. |
| 2025-03-18 09:51 | Exact Online Onderwijs - Missing data and settings when setting up a company based on a standard tem... | minor | 166 hrs, 18 mins | This issue has been resolved. You won't miss any data and settings anymore when setting up a company based on a s...read more |
| 2025-03-18 09:01 | Exact Online Fiscal and Annual Reporting - There is a delay in our environment (NL) | minor | 14 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-03-18 08:53 | Exact Online Fiscal and Annual reporting - Error 500 when creating a new assignment (NL) | minor | 23 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-03-18 08:26 | Exact Online – Bank transactions imported via an automatic bank link may be (partially) missing | minor | 0 second | The issue has been resolved. Should you still experience statements (partially) missing, please follow the instru...read more |
| 2025-03-15 09:23 | Exact Online - Degraded performance via different menu paths (BE) | minor | 52 mins | This issue has been resolved. You won't experience degraded performance via different menu paths anymore. Our apo...read more |
| 2025-03-14 18:32 | Exact Online Annual Report - Annual reports 2020 and 2021 cannot be submitted (NL) | none | 161 hrs, 12 mins | This incident has been resolved. When starting a new annual report in 2020 or 2021 it will be submitted to the CO...read more |
| 2025-03-14 11:45 | Exact Online - Unable to finish PEPPOL registration (NL/BE) | minor | 333 hrs, 56 mins | This issue has been resolved. You are able to finish your PEPPOL registration when the company name and/or the ba...read more |
| 2025-03-14 09:52 | Exact Online Collaboration - Collaboration portal is not accessible! | none | 1 hr, 38 mins | This incident has been resolved, the portal can be accessed again. Our apologies for the inconvenience.This incident has been resolved, the portal can be accessed again. Our apologies for the inconvenience. |
| 2025-03-14 08:27 | Exact Online - Bank statements of ABN AMRO (1.0 bank link) not delivered (NL) | minor | 269 hrs, 55 mins | The issue has been resolved. All transactions have been imported. Our apologies for the inconvenience.The issue has been resolved. All transactions have been imported. Our apologies for the inconvenience. |