Current Status: Files is UP
We checked the official Files status page for updates 3 mins, 9 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-06 12:00 | FTP: Elevated Error Rates in USA and Germany regions only | none | 0 second | We have resolved an incident causing elevated error rates on the FTP service on Files.com in the USA and Germany ...read more |
| 2024-11-25 00:42 | Singapore Region Only: FTP Service Outage | major | 8 mins | All services have been restored and are operating normally. We have resolved a major outage of the FTP service ...read more |
| 2024-11-19 08:49 | FTP Degraded – All Regions | none | 0 second | We have resolved elevated error rates on the FTP service on Files.com in all regions. This incident did not impac...read more |
| 2024-11-13 07:54 | FTP: Elevated error rates in USA region only | minor | 38 mins | We have resolved elevated error rates on the FTP service on Files.com in our primary USA region. This incident d...read more |
| 2024-11-06 11:30 | Web interface only: Reports of elevated errors | none | 0 second | Files.com has resolved an incident that caused elevated errors on the web interface. No other services were im...read more |
| 2024-10-29 10:30 | SFTP, FTP, and WebDAV services only: Elevated error rates | none | 0 second | Files.com is aware of elevated error rates on the FTP, SFTP, and WebDAV services on Files.com in all regions from...read more |
| 2024-10-10 17:00 | Web Interface Only: Failures downloading more than 1 file at a time | none | 0 second | We have resolved an incident related to download failures of more than one file at a time via the web interface. ...read more |
| 2024-09-19 06:00 | Slower than usual API response times, affecting downstream services | none | 0 second | We have resolved an incident causing slower than usual API responses for 13 minutes on September 19th, 2024. Fro...read more |
| 2024-09-10 04:00 | Major Partial Outage – All Regions - FTP, SFTP, WebDAV, and the legacy ExaVault API | major | 19 mins | We have resolved a major partial outage of SFTP, FTP, WebDAV, and the legacy ExaVault API in all regions. This o...read more |
| 2024-09-05 08:30 | FTP, SFTP, and WebDAV Only: Elevated Error Rates | none | 0 second | We have resolved an incident causing elevated error rates on the FTP, SFTP, and WebDAV services on Files.com in a...read more |
| 2024-08-06 15:20 | SFTP Service Only: Elevated Error Rates | major | 55 mins | We have resolved elevated error rates on the SFTP service on Files.com in all regions. This incident did not imp...read more |
| 2024-08-02 08:00 | Connection failures over SFTP, FTP, and WebDAV for recently logged in users attempting new connectio... | none | 0 second | We have resolved an issue causing connection failures over SFTP, FTP, and WebDAV for a small segment of users who...read more |
| 2024-07-08 11:00 | Issues Impacting Logins via SSO (Single Sign On) | none | 0 second | We have resolved an issue that was preventing certain logins on Files.com via Single Sign On (SSO). This inciden...read more |
| 2024-06-11 07:22 | SFTP and Google Drive remote server failures on certain sites | none | 0 second | This incident affected SFTP and Google Drive remote server syncs and mounts on a portion of customer sites, and h...read more |
| 2024-05-01 11:42 | HTTPS outage for sites using the ExaVault host key without a Custom Domain for users in non-US regio... | major | 7 mins | ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still ...read more |
| 2024-05-01 05:48 | Intermittent connection failures, followed by a brief outage of all services for sites using the Exa... | critical | 3 mins | ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still ...read more |
| 2024-04-16 14:30 | Some Larger Automations and Bulk File Actions Failed to Fully Complete | major | 0 second | We have identified a coding error that caused Automations and manual bulk file move/copy/delete jobs to fail to f...read more |
| 2024-04-14 18:15 | RESOLVED - FTP Authentication Issues for Customers with "SSL/TLS Required" Sitewide, but with Indivi... | none | 0 second | From 9:17am through 9:19pm EST, users on sites with the "SSL/TLS Required" setting set on a sitewide level, but o...read more |
| 2024-03-25 08:02 | Emails from Files.com failing to send | minor | 1 hr, 14 mins | We have resolved the issue causing a total failure of outbound emails sent from Files.com. Emails from Files.com...read more |
| 2024-01-29 15:00 | RESOLVED - Failed Uploads to Mounts | none | 0 second | All services have been restored and are operating normally. From 3:08p.m. PT to 3:22 p.m. PT, some uploads to m...read more |
| 2024-01-29 11:30 | RESOLVED - Performance Degradation and/or High Error Rates | none | 0 second | All services have been restored and are operating normally. We have resolved a performance degradation on Files...read more |
| 2024-01-12 13:01 | Performance Degradation and/or High Error Rates | major | 10 mins | All services have been restored and are operating normally. We have resolved a performance degradation on Files...read more |
| 2023-12-05 04:51 | SFTP Service in the USA Region Service Outage | major | 1 hr, 50 mins | All services have been restored and are operating normally. We have resolved a major outage of the SFTP service...read more |
| 2023-11-21 05:55 | Delays To Batch and Scheduled Operations | major | 52 mins | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |
| 2023-10-20 10:40 | EU (Germany) Region Only: Delays and Errors Related to Certain Background Processing | major | 30 mins | All services have been restored and are operating normally. EU (Germany) Region only: We have resolved an issue...read more |
| 2023-10-06 06:16 | Delays To Batch and Scheduled Operations; Performance Degradation and/or High Error Rates | major | 4 hrs, 8 mins | All services have been restored and are operating normally. We have resolved a situation causing delays to batc...read more |
| 2023-09-25 19:00 | RESOLVED - Web UI Case Sensitivity Issues in File/Folder Names | none | 0 second | All services have been restored and are operating normally. Web UI Only: We have resolved an issue where permi...read more |
| 2023-08-22 11:32 | RESOLVED - 7 Minute Outage | none | 0 second | All services have been restored and are operating normally. We have resolved a major outage on Files.com which ...read more |
| 2023-08-22 04:00 | RESOLVED - Delays To Batch and Scheduled Operations | none | 0 second | All services have been restored and are operating normally. We have resolved a situation causing delays to batc...read more |
| 2023-08-14 10:09 | USA Region Only: Elevated Error Rates and/or Performance Degradation To Network Services | major | 1 hr, 5 mins | All services have been restored and are operating normally. We have resolved a performance degradation on Files...read more |
| 2023-07-27 10:00 | Five Minute Outage | none | 0 second | We have resolved a major outage on Files.com which affected all Files.com core and auxiliary services in all regi...read more |
| 2023-06-30 16:02 | Performance Degradation and/or High Error Rates | major | 1 hr, 35 mins | All services have been restored and are operating normally. We have resolved a situation causing slight error r...read more |
| 2023-06-29 04:08 | Reports of Elevated Errors | major | 32 mins | We have resolved an issue that was causing elevated errors. This incident occurred between the times of 1:59 AM P...read more |
| 2023-06-27 13:30 | Australia Region Only: Issues Affecting WebDAV, Public Hosting, and ZIP Downloads | none | 0 second | We have resolved a major outage impacting WebDAV, publicly hosted files (hosted-by-files.com), and ZIP downloads ...read more |
| 2023-05-15 01:54 | Delays To Scheduled Operations | critical | 26 mins | We have resolved a situation causing delays to scheduled operations around syncs. Operations were delayed beginn...read more |
| 2023-05-12 15:45 | Reports of Elevated DNS Errors | none | 38 mins | All services have been restored and are operating normally. We resolved a DNS issue resulting in some intermitt...read more |
| 2023-05-08 17:12 | SFTP, FTP/FTPS, WebDAV Service Degraded | major | 25 mins | All services have been restored and are operating normally. Users connecting to accounts with a custom namespac...read more |
| 2023-05-08 13:47 | SFTP Entirely Down – US East Region (Primary) | critical | 4 mins | All services have been restored and are operating normally. We have resolved a major outage of the SFTP service...read more |
| 2023-05-05 12:00 | All Regions: Major Network Outage | major | 3 hrs, 30 mins | All services have been restored and are operating normally. We have identified and resolved the root cause underl...read more |
| 2023-05-02 13:11 | US Region Only: Web Service Elevated Error Rates | major | 7 mins | All services have been restored and are operating normally. All web services should be operating as normal. The...read more |
| 2023-05-02 13:07 | Delays To Batch and Scheduled Operations | major | 8 mins | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |
| 2023-05-01 08:10 | Canada Region Only: Delays and Errors Related to Certain Background Processing | major | 4 hrs, 8 mins | All services have been restored and are operating normally. Canada only: We have resolved an issue with certain...read more |
| 2023-04-27 11:51 | USA and Australia Regions Only: Elevated Error Rates and/or Performance Degradation To Network Servi... | major | 3 hrs, 13 mins | We have resolved a performance degradation on Files.com affecting Files.com services in our primary USA and Austr...read more |
| 2023-04-22 11:04 | Delays To Batch and Scheduled Operations | major | 34 mins | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |
| 2023-04-20 11:57 | Reports of Elevated Errors - 2FA and SSO Logins | major | 11 mins | All services have been restored and are operating normally. We have resolved an issue that was causing web logi...read more |
| 2023-04-20 11:00 | RESOLVED - FTP Service Only: Elevated Error Rates On Wildcard Searches | none | 0 second | FTP only: We identified elevated error rates on the FTP service on Files.com in all regions. Attempts to list fil...read more |
| 2023-04-20 02:00 | Delays To Batch and Scheduled Operations | none | 0 second | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |
| 2023-04-19 07:22 | Delays To Batch and Scheduled Operations | major | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-13 18:01 | Share Links: Issues Impacting Usage | minor | 10 mins | We have resolved an issue that was preventing usage of generating new Share Links in all regions. This incident ...read more |
| 2023-04-13 11:48 | Zip Archive Creation Failures [US-East] | major | 4 mins | All services have been restored and are operating normally. As of 11:49 a.m. all accounts should again be able ...read more |