Current Status: flatfile is UP
We checked the official flatfile status page for updates 3 mins, 36 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-02 10:53 | Intermittent 503 Errors | major | 1 hr, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-26 10:31 | Dashboard Inaccessible | critical | 38 mins | While making an enhancement update on the way we do releases, we encountered a drop in network traffic to our ser...read more |
| 2025-03-25 09:18 | Intermittent 502s | minor | 2 hrs, 9 mins | Flatfile experienced an issue maintaining database connections via a proxy which led to service degradations wher...read more |
| 2025-03-19 07:10 | Login and space load errors on UK region | major | 1 hr, 34 mins | An update was deployed to the UK regional server that ended up breaking some internal routing. Once the routing i...read more |
| 2025-03-14 07:33 | "Something went wrong" errors | minor | 1 hr, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-07 07:30 | Intermittent Jobs Failures | none | 0 second | As a result of a traffic spike the database connection pool was overwhelmed between 10:30-11:30am Eastern. We wil...read more |
| 2025-03-06 08:57 | Intermittent job failures | minor | 1 hr, 48 mins | As a result of a traffic spike the database connection pool was overwhelmed. We will be updating our rate limitin...read more |
| 2025-03-04 08:51 | Portal Instability | minor | 14 mins | We rolled back a change affecting jobs; this incident is resolved.We rolled back a change affecting jobs; this incident is resolved. |
| 2025-03-04 00:47 | Portal Service Degredation | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-21 11:59 | Intermittent 400 errors on some operations | minor | 36 mins | This incident has been resolved. We were seeing intermittent connectivity issues to blob storage, and deployed a ...read more |
| 2025-02-19 08:49 | Intermittent Login Errors | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-18 07:56 | Database Connection Errors on EU Region | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 18:00 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-09 14:38 | Users are unable to Import Files | major | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-07 15:03 | Login Issues | critical | 6 mins | We have rolled out a fix and systems are operational.We have rolled out a fix and systems are operational. |
| 2024-12-20 05:22 | Intermittent Errors on EU Regional Server | major | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-18 08:26 | Errors on Platform API | major | 2 hrs, 54 mins | This incident has been resolved. We tuned our database for this region to prevent long running queries.This incident has been resolved. We tuned our database for this region to prevent long running queries. |
| 2024-12-18 05:14 | Errors on Platform API | major | 49 mins | Earlier today, we experienced issues with our app due to hitting memory constraints. We have addressed the issue ...read more |
| 2024-12-10 12:50 | Slowness loading parts of the dashboard and spaces | minor | 2 hrs, 20 mins | We recently observed increased network traffic that caused some areas of slowness. Our team identified the issue ...read more |
| 2024-12-09 14:59 | Authentication Services Outage | critical | 6 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-06 05:14 | Intermittent Failure to load v2 Portal | major | 3 hrs, 7 mins | Earlier today, we experienced issues with our cache database due to hitting a memory limit. We have addressed the...read more |
| 2024-11-06 04:54 | Slowness, errors creating workbooks | minor | 10 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-04 05:05 | Slowness, errors creating workbooks | minor | 6 hrs, 1 min | Earlier today, we saw failed indexing on new workbooks and found a recent change that initiated this behavior. We...read more |
| 2024-10-30 14:33 | Flatfile Not Accessible | major | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-23 08:20 | Slowness loading sheets, extracting files | major | 1 hr, 6 mins | A testing scenario that resulted in a dramatic traffic spike resulted in temporary decreased performance on API e...read more |
| 2024-10-08 05:23 | CSV Extraction Failure/Slow | minor | 1 hr, 28 mins | Queue backpressure caused by high network traffic caused degraded performance on some asynchronous processes such...read more |
| 2024-09-30 13:57 | Spaces not loading | major | 3 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-27 05:54 | events.flatfile.com Errors | none | 3 hrs, 36 mins | We've restored the internal service, so you should no longer see these errors in your developer console.We've restored the internal service, so you should no longer see these errors in your developer console. |
| 2024-09-19 18:30 | [Scheduled] Infrastructure Maintenance | maintenance | 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-19 06:00 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-12 06:34 | Slow Performance in Spaces | minor | 1 hr, 32 mins | This is resolved now; we are seeing files extract and spaces create in a timely manner.This is resolved now; we are seeing files extract and spaces create in a timely manner. |
| 2024-09-04 17:05 | Some spaces taking a while to be created | minor | 25 mins | We saw a queuing issue with our events that impacted event-related behavior like space creation and file extracti...read more |
| 2024-08-22 10:37 | Authentication Errors on Legacy Platform | minor | 40 mins | We've identified the source of the errors, and have restored service to the dashboard and Portal services.We've identified the source of the errors, and have restored service to the dashboard and Portal services. |
| 2024-08-21 11:18 | Degraded Performance | major | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-01 15:04 | Degraded performance on custom jobs | minor | 1 hr, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-23 05:33 | Spaces Loading Slower Than Expected | minor | 4 hrs, 44 mins | This issue has now been resolved and spaces are loading as expected.This issue has now been resolved and spaces are loading as expected. |
| 2024-07-18 18:00 | [Scheduled] Network Upgrades | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-15 22:30 | Partial Degradation of Mapping Page | none | 0 second | For approximately 2 hours this afternoon, starting around 1:30 EDT, we saw a partial degradation of our mapping f...read more |
| 2024-07-12 10:57 | Sheet Count Events Stuck | minor | 5 hrs, 20 mins | The incident has been resolved and we are continuing to monitorThe incident has been resolved and we are continuing to monitor |
| 2024-07-12 08:28 | Sheet Counts Event Stuck | minor | 32 mins | We've identified the source of the issue and have implemented a solution to ensure those events are flowing corre...read more |
| 2024-07-10 16:11 | Sheet Count Event not resolving | minor | 46 mins | This incident is resolved. We've identified the issue that was blocking those events, have deployed a solution, a...read more |
| 2024-07-01 09:00 | Database Degradation | major | 0 second | Beginning at approximately 10:12 am MDT, locking events caused resource usage spikes on our database which led to...read more |
| 2024-05-03 12:48 | Errors on Workbooks | minor | 14 mins | A database migration failed in production. We reverted the change and manually corrected the issue to restore ser...read more |
| 2024-04-29 15:03 | Authentication Errors when Launching New Spaces | minor | 3 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-29 12:51 | Authentication Errors when Launching New Spaces | minor | 10 mins | We rolled back the update that caused this behavior and are seeing spaces and the dashboard load correctly now.We rolled back the update that caused this behavior and are seeing spaces and the dashboard load correctly now. |
| 2024-03-02 14:05 | [Scheduled] Continued Scheduled Maintenance | maintenance | 1 hr, 17 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-02 12:00 | [Scheduled] Infrastructure Maintenance | maintenance | 2 hrs | Maintenance continuing; performance is degradedMaintenance continuing; performance is degraded |
| 2024-02-27 13:30 | Portal 3.0 - Degraded Performance | minor | 43 mins | The degraded performance should now be resolved. We'll continue to monitor to ensure it does not return.The degraded performance should now be resolved. We'll continue to monitor to ensure it does not return. |
| 2024-02-22 07:54 | File Extraction Failing | minor | 57 mins | We identified the issue and database health has been restored. We are creating a patch to ensure this specific pr...read more |
| 2024-02-20 14:26 | Intermittent Issues Loading Flatfile | none | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |