Current Status: Foxpass is UP
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| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-28 21:56 | Syncronization issue with identity providers | major | 0 second | This incident has been resolved. Any customer see users missing from groups sync'd from Okta or Google, please co...read more |
| 2024-07-30 19:28 | RADIUS/TTLS can't authenticate | minor | 13 mins | This issue has been fixed.This issue has been fixed. |
| 2024-06-15 20:00 | [Scheduled] Database maintenance | maintenance | 36 mins | This schedule maintenance was cancelled with no upgrade performed.This schedule maintenance was cancelled with no upgrade performed. |
| 2023-10-25 11:00 | EAP-TLS failing for some customer sites | minor | 0 second | A small subset of customer sites cannot authenticate with EAP-TLSA small subset of customer sites cannot authenticate with EAP-TLS |
| 2023-05-20 21:00 | [Scheduled] Database Maintenance | maintenance | 1 hr, 17 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-13 21:01 | [Scheduled] Database Maintenance | maintenance | 1 hr, 49 mins | The maintenance has been postponed.The maintenance has been postponed. |
| 2023-05-13 09:07 | [Scheduled] Database Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-08-03 12:58 | Long-running LDAP connections return an error code for 'search' commands. | minor | 1 hr, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-22 12:01 | LDAP binds are sluggish for some requests | minor | 6 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-05 22:00 | [Scheduled] Database maintenance | maintenance | 3 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-08-30 00:09 | [Scheduled] Database maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-07-23 08:00 | Google Sync Errors | minor | 45 mins | Google has rolled back the code that caused the error. We are not seeing any more issues.Google has rolled back the code that caused the error. We are not seeing any more issues. |
| 2020-03-19 08:34 | Service disruption | critical | 16 mins | This incident has been resolved. Root cause was a failure of our primary database. Automated failover worked as ...read more |
| 2020-01-12 02:21 | [Scheduled] Database Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-10-22 17:25 | Console outage | critical | 1 hr, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2019-08-19 12:37 | G Suite Outage | none | 54 mins | G Suite is reporting that the issue has been fixed and we're seeing recovery as well.G Suite is reporting that the issue has been fixed and we're seeing recovery as well. |
| 2019-07-13 10:47 | Increased Error Rate | minor | 0 second | A misconfigured container caused in increase in LDAP error ratesA misconfigured container caused in increase in LDAP error rates |
| 2019-03-27 17:32 | Delegated authentication failures | minor | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2018-10-17 11:31 | Service Outage | critical | 28 mins | The service has recovered and is operating normally.The service has recovered and is operating normally. |
| 2018-08-03 07:25 | Some EAP-TTLS RADIUS connections not succeeding | minor | 8 hrs, 5 mins | This incident has been resolved but requires action if you connect to our cloud-RADIUS servers for 802.1x. If you...read more |
| 2018-07-20 09:14 | Issues With Delegated Authentication | major | 59 mins | A fix has been implemented and the problem has been resolved.A fix has been implemented and the problem has been resolved. |
| 2018-05-31 05:34 | Radius Interruption | critical | 2 hrs, 41 mins | A new set of outbound IP addresses have been set up, and almost all customers have switched over. We are working ...read more |
| 2018-05-26 22:09 | LDAP scheduled maintenance beginning | none | 1 hr, 34 mins | Maintenance has been completed.Maintenance has been completed. |
| 2018-04-24 08:23 | Okta authentication failing for some customers | none | 1 hr, 10 mins | Okta's incident has been resolved. See https://status.okta.com/.Okta's incident has been resolved. See https://status.okta.com/. |
| 2018-03-07 17:33 | Okta Incident | none | 2 hrs, 14 mins | Okta has resolved the issue.Okta has resolved the issue. |
| 2018-02-28 14:06 | Degraded RADIUS Performance | minor | 7 mins | The issue has been fixed.The issue has been fixed. |
| 2018-01-27 22:28 | Scheduled Maintenance | none | 1 hr, 18 mins | Maintenance completedMaintenance completed |
| 2017-12-06 23:21 | Empty groups from sync'd sources | none | 0 second | Groups sync'd from external sources (Google, Azure, Okta, etc) may have been temporarily empty starting at approx...read more |
| 2017-07-06 15:48 | Intermittent Google OAuth failures | none | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2017-06-22 19:02 | Increased LDAP bind times | minor | 37 mins | We moved off of the affected Amazon services and have recovered fully.We moved off of the affected Amazon services and have recovered fully. |
| 2017-05-06 13:42 | Increased Error Count | none | 9 mins | 5 minute period of increased errors for API/RADIUS during database maintenance.5 minute period of increased errors for API/RADIUS during database maintenance. |
| 2017-04-27 15:41 | Increased LDAP Bind Times | minor | 1 hr, 58 mins | We experienced an LDAP slowdown for 20 minutes. The system has fully recovered at 3:52 Pacific for the majority o...read more |
| 2017-02-23 14:08 | Google API Incorrectly Marking Users As Disabled | none | 1 hr, 1 min | Google's Auth API has stopped throwing errors and we have re-enabled our internal user sync.Google's Auth API has stopped throwing errors and we have re-enabled our internal user sync. |
| 2017-01-30 16:24 | Authentication errors with Bitium delegated auth | none | 1 hr, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2017-01-17 11:41 | Okta Incident | minor | 39 mins | Okta's issue has been resolved and our error rates have returned to normal.Okta's issue has been resolved and our error rates have returned to normal. |
| 2016-12-16 16:38 | RADIUS Performance Degraded | minor | 16 mins | A RADIUS host failed. Full service has since been restored.A RADIUS host failed. Full service has since been restored. |
| 2016-12-14 00:14 | Intermittent failures returning SSH keys | none | 0 second | One process was "stuck" from 04:30-07:30 UTC resulting in intermittent failures returning SSH keys.One process was "stuck" from 04:30-07:30 UTC resulting in intermittent failures returning SSH keys. |
| 2016-10-21 05:15 | DNS resolution issue | none | 6 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2016-10-19 11:58 | Trouble connecting to Google's OAuth servers for some customers | none | 1 hr, 15 mins | We believe this incident self-resolved quickly. No further errors seen.We believe this incident self-resolved quickly. No further errors seen. |
| 2016-10-04 16:53 | Increased error rates and timeouts for customers using Okta authentication delegation | none | 31 mins | All calls are returning successfully as of 17:03 Pacific.All calls are returning successfully as of 17:03 Pacific. |
| 2016-09-23 18:18 | Intermittent failures to bind when using Okta backend | none | 0 second | We identified and fixed an issue causing intermittent auth failures to Okta's backend when using our LDAP interfa...read more |
| 2016-08-31 16:05 | Degraded RADIUS Performance | minor | 44 mins | Google’s endpoint is returning normally now. All systems fully operational.Google’s endpoint is returning normally now. All systems fully operational. |
| 2016-08-17 16:25 | Degraded RADIUS performance | none | 0 second | Around 23:25 UTC, RADIUS performance was degraded. Some queries experienced slow response times. This was resolve...read more |
| 2016-08-03 16:00 | LDAP Outage | none | 1 hr, 30 mins | This incident has been resolved.This incident has been resolved. |