Current Status: Gainsight is UP
We checked the official Gainsight status page for updates 4 mins, 1 second ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-15 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th March 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 1st March 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-15 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th February 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-01 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 1st February 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-25 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 25th January 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-23 09:20 | Gainsight CS - US1 - Latency | none | 1 hr, 38 mins | Queues are back to normal levels.Queues are back to normal levels. |
| 2025-01-11 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th January 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-15 03:00 | [Scheduled] Gainsight CS - US1 : Emergency Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-14 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th December 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-07 03:00 | [Scheduled] Gainsight CS - US2 - Backend Data Store Maintenance: Saturday, 7th December 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-30 03:00 | [Scheduled] Gainsight CS - US1 & EU - Backend Data Store Maintenance: Saturday, 30th November 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-24 15:45 | [Scheduled] Gainsight CS - EU : Emergency Maintenance Window | maintenance | 1 hr, 38 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-22 16:38 | Restrospective: Issues with C360 | minor | 0 second | Customers may have have experienced issues accessing tabs in C360 today. We have identified and resolved the issu...read more |
| 2024-11-16 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th November 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-15 12:26 | Identified rule failures | minor | 61 hrs, 23 mins | The Salesforce issue has been resolved. Gainsight Administrators would have received details regarding any failed...read more |
| 2024-11-09 03:30 | [Scheduled] Gainsight CS - US1, US2 & EU - Emergency Maintenance Window: Saturday, 9th November 2024 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-02 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 2nd November 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-26 10:11 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 26th October 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-12 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th October 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-03 20:00 | Delays in Journey Orchestrator | minor | 22 mins | Queues have returned to expected levels.Queues have returned to expected levels. |
| 2024-09-14 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th September ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 16:16 | Gainsight CS - US1 - Degraded Performance | minor | 2 hrs, 18 mins | The issue is resolved. We will share RCA details as they become available.The issue is resolved. We will share RCA details as they become available. |
| 2024-08-26 17:06 | Gainsight CS - US1 - Latency | minor | 20 hrs, 25 mins | The issue is resolved. Systems are back to their normal performance level. We will share the RCA as soon as it is...read more |
| 2024-08-24 03:00 | [Scheduled] Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 24th August 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-19 13:00 | Retrospective: CS - US1 Export Failures | minor | 0 second | CS-US1: Some customers may have experienced issues while exporting from Dashboard and Success Snapshot from 13:00...read more |
| 2024-08-17 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th August 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-03 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 3rd August 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-27 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 27th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-20 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 20th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-13 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 13th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-06 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 6th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-15 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th June 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-28 06:46 | Gainsight CS - EU - Elevated errors in NXT Authentication | major | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-11 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th May 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-10 19:20 | CS - US1, US2, and EU: We are investigating intermittent errors tied to Cockpit / CTA360. | minor | 1 hr, 47 mins | The issue is now resolved and all systems are back to normal.The issue is now resolved and all systems are back to normal. |
| 2024-05-10 08:57 | Gainsight CS - US1, US2 and EU - Investigating Elevated Error Rates in Rules and Data Designer | minor | 2 hrs, 48 mins | The issue is now resolved and all systems are back to normal.The issue is now resolved and all systems are back to normal. |
| 2024-05-03 09:59 | Gainsight CS Slowness | minor | 1 hr, 2 mins | This incident is now resolved.This incident is now resolved. |
| 2024-04-27 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 27th April 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-23 18:15 | CS - US1: Investigating Email Queue Delays | minor | 2 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-20 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 20th April 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-13 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 13th April 202... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-28 02:04 | CS - US1: Investigating Rules Queue Delays | minor | 8 hrs, 6 mins | Queues have returned to expected levels.Queues have returned to expected levels. |
| 2024-03-23 16:00 | CS - US1 Region - Rules failure for a few customers | none | 26 mins | Issue is resolved.Issue is resolved. |
| 2024-03-23 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 23rd March 202... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-16 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 16th March 202... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-02 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance : Saturday, 2nd March 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-27 20:02 | CS - US1 - Delays with Gainsight Assist messages in Timeline | minor | 10 hrs, 12 mins | Backlog processing is now complete and all systems are back to normal.Backlog processing is now complete and all systems are back to normal. |
| 2024-02-17 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 17th February ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-12 18:44 | Gainsight CS - US1 - Degraded Performance | major | 55 mins | This incident has been resolved. We will post RCA details as they become available.This incident has been resolved. We will post RCA details as they become available. |
| 2024-02-12 14:30 | Gainsight CS - US1 - Degraded Performance | minor | 0 second | Between the times of 2:30 and 3:30 PM UTC, some customers may have experienced intermittent delays in application...read more |