Current Status: genesys-cloud is UP
We checked the official genesys-cloud status page for updates 1 min, 41 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-27 13:30 | Elevated Error Rates: Americas (US West) | major | 25 mins | Health checks are normal. Resolving incident. All clear time 1:45pm ET.Health checks are normal. Resolving incident. All clear time 1:45pm ET. |
| 2025-03-24 17:35 | Genesys Cloud Recordings - FedRAMP Region | minor | 14 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-11 10:56 | Analytics and Reporting: Americas (US East) | minor | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-07 04:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-East) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sao Paulo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (FedRAMP) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-East) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-03 13:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-03 04:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-West) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Frankfurt) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sao Paulo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-28 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Dublin) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-28 11:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Tokyo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (London) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 11:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sydney) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Canada) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 11:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Osaka) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 11:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Seoul) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 20:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Zurich) | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 20:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Mumbai) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 15:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics - Middle East (UAE) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-21 09:35 | Analytics and Reporting Delays: APAC (Osaka) | minor | 0 second | Customers in the APAC (Osaka) region may have experienced lag when viewing analytics and reporting data. Impact ...read more |
| 2025-02-20 02:59 | Embedded Framework Errors | minor | 1 min | This incident has been resolved.This incident has been resolved. |
| 2025-01-19 20:21 | Analytics and Reporting: Asia Pacific (Sydney) | none | 0 second | Customers in the APAC (Sydney) region may have experienced delays with analytics and reporting from 12:43 UTC to ...read more |
| 2025-01-19 10:25 | Inbound/Outbound Messaging - Facebook/WhatsApp | minor | 3 hrs, 17 mins | The vendor has resolved the issue. Incident resolved.The vendor has resolved the issue. Incident resolved. |
| 2025-01-15 10:44 | Text to Speech Playback When Using Neural Voice | minor | 7 hrs, 3 mins | Vendor rolled back their change that affected neural voices. Incident is resolvedVendor rolled back their change that affected neural voices. Incident is resolved |
| 2025-01-14 15:29 | Elevated Error Rates - Americas (US-West) | minor | 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-10 11:18 | Analytics Views Showing Agents Not Responding | none | 0 second | Some customers in the Dublin, London, Mumbai, Seoul, Sydney, Canada and Sao Paulo regions may have experienced is...read more |
| 2024-12-09 08:03 | Analytics and Reporting: Americas (US East): Reporting Delays | minor | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-05 10:06 | Elevated Error Rates - America's (US-East) | minor | 18 mins | This issue has been resolved. Should customers still experience issues please re-save the BYOC trunk.This issue has been resolved. Should customers still experience issues please re-save the BYOC trunk. |
| 2024-11-20 08:17 | Elevated Error Rates US-East | critical | 1 hr, 12 mins | Between 08:00 and 08:47 ET Americas (US East) region experienced elevated error rates. Teams took mitigation step...read more |
| 2024-11-06 23:56 | Elevated Error Rates APAC (Seoul) | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 17:51 | Analytics Delays: Americas (US West) | minor | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 05:41 | Analytics and Reporting: EMEA (Frankfurt) | minor | 5 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-24 02:24 | Analytics and Reporting Delays: APAC (Osaka) | minor | 27 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-22 13:10 | Analytics and Reporting Delays: Americas (US East) | minor | 3 hrs, 19 mins | All heath checks returned to normal at approximately 4pm ET.All heath checks returned to normal at approximately 4pm ET. |
| 2024-10-11 17:47 | Elevated Error Rates - US FedRAMP Region | critical | 32 mins | All errors have returned to normal. Users may need to re-associate their stations if they don't automatically ass...read more |
| 2024-10-09 20:34 | Analytics and Reporting: Asia Pacific (Tokyo) | minor | 0 second | Analytics and Reporting service experienced latent conditions for approximately 50 minutes. At 01:24 UTC, the al...read more |
| 2024-09-17 22:47 | Elevated Error Rates - APAC (Tokyo) | minor | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-07 07:32 | [Scheduled] CIDR Expansion and Requirements Notification: (FedRAMP) | maintenance | 0 second | All CIDR cutover operations have been completed.All CIDR cutover operations have been completed. |
| 2024-08-20 11:53 | 0003554626 - Western Union - High Edge CPU during test | none | 19 mins | There was a TTEC configuration issue that lead to an error loop causing a spike in resources. TTEC adjusted the c...read more |
| 2024-08-12 15:56 | Analytics Delays: Americas (US West) | minor | 7 hrs, 26 mins | All backlogged events have completed processing and the latent conditions have been resolved.All backlogged events have completed processing and the latent conditions have been resolved. |
| 2024-08-05 15:25 | Post Incident Stuck Interactions | none | 0 second | Some customers reported "stuck" interactions after the incident earlier today. To clear the interactions, please...read more |
| 2024-08-05 10:48 | Maintenance Mode Spikes (Global) | major | 1 hr, 7 mins | This incident has been resolved. Root cause was due to an errant application of additional security control poli...read more |
| 2024-07-23 15:00 | Analytics and Reporting: Americas (US West) | minor | 0 second | Delay with the Analytics and Reporting service was observed and mitigation steps taken accordingly. Post mitigat...read more |
| 2024-07-22 21:01 | Analytics and Reporting Delays: Americas (US West) | minor | 2 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-22 18:22 | Analytics and Reporting Delays: Americas (US West) | minor | 1 hr, 48 mins | Backlog has completed processing. Resolving incident.Backlog has completed processing. Resolving incident. |
| 2024-07-22 18:22 | Analytics and Reporting: Americas (US West) | minor | 0 second | Analytics and reporting delays were observed in the Americas (US West) region due to an unhealthy instance. The ...read more |
| 2024-07-22 16:22 | Analytics and Reporting: Americas (FedRAMP) | minor | 0 second | Teams identified an issue with high CPU usage in the Analytics cluster that impacted performance views in the Fed...read more |
| 2024-07-22 16:22 | Analytics Delays - FedRAMP Region | minor | 3 hrs, 57 mins | Backlogged events have completed processing. Resolving incident.Backlogged events have completed processing. Resolving incident. |