Current Status: Genetec is UP
We checked the official Genetec status page for updates 3 mins, 45 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-11 09:15 | Video bookmarks creation anomaly in Security Center SaaS | minor | 2 hrs, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-03-05 14:30 | Investigating device enrolment issues with Security Center SaaS in US region | major | 7 hrs, 3 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-03-03 12:10 | Connectivity issue with Security Center SaaS | major | 1 hr, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-02-25 11:21 | Genetec Clearance search functionality degradation incident | major | 57 hrs, 36 mins | This issue has been resolved.This issue has been resolved. |
| 2025-02-21 10:37 | Genetec Clearance performance degradation | minor | 9 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-14 10:25 | Genetec Clearance functionality degradation incident | major | 3 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-14 09:01 | Genetec Clearance functionality degradation incident | minor | 57 mins | The issue has been resolved, and we will continue to monitor the situation.The issue has been resolved, and we will continue to monitor the situation. |
| 2025-01-24 21:27 | AutoVu Cloudrunner Connectivity Issue | minor | 13 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-10 08:43 | AutoVu Cloudrunner connectivity issue | major | 168 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-18 12:53 | Intermittent Connectivity Issue Impacting Cloudrunner Portal Login Times | minor | 1 hr, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-14 13:00 | ClearID: Identity synchronization issues | major | 168 hrs | This incident has been resolved.This incident has been resolved. |
| 2024-11-13 10:24 | ClearID: Unable to provide new access - Schedules are unavailable | major | 3 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-04 17:22 | AutoVu Cloudrunner Connectivity Issue | minor | 13 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 12:06 | Operation center services not accessible eu-west cluster | major | 3 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-24 09:42 | AutoVu Cloudrunner Functionality Degradation | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-30 21:05 | AutoVu Cloudrunner Functionality Degradation | minor | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-15 11:21 | AutoVu Cloudrunner Connectivity Issue | minor | 8 hrs, 38 mins | The incident has been resolved, and the connectivity for the affected CR-H2 cameras has been restored.The incident has been resolved, and the connectivity for the affected CR-H2 cameras has been restored. |
| 2024-07-30 09:45 | Genetec Clearance functionality degradation incident | major | 6 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-30 08:29 | Genetec Login issues | major | 7 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-18 19:46 | Genetec Clearance performance degradation | minor | 12 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-05 12:00 | Performance degradation of Cloud Storage reporting | minor | 476 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-03 20:00 | [Scheduled] ACaaS Gateway maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-18 12:37 | AutoVu Cloudrunner Telemetry Degradation | none | 2 hrs, 42 mins | The issue was resolved.The issue was resolved. |
| 2024-05-31 22:25 | AutoVu Cloudrunner Functionality Degradation for Sharps | major | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-31 04:27 | Genetec Login SSO service performance is degraded | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-27 12:02 | Genetec SSO functionality degradation | minor | 2 hrs, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-27 09:33 | Genetec login service degraded | minor | 1 hr, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-23 10:36 | Request and Registry Views Unresponsive | major | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-10 08:44 | Synergis SaaS Access Control units going offline intermittently | major | 5 hrs, 42 mins | No other units going offline unexpectedly has occurred since 12:30pm UTC. The issue with our cloud infrastructure...read more |
| 2024-05-05 11:45 | Genetec SSO Service unavailable issue | minor | 8 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-02 07:07 | AutoVu Cloudrunner Functionality Degradation | minor | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-28 16:24 | Genetec Clearance proprietary file conversion incident | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-04-15 21:55 | Genetec Clearance functionality degradation incident | minor | 6 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-04 20:00 | [Scheduled] AutoVu Cloudrunner Infrastructure Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-28 12:21 | Cloud Storage Video Upload and Playback Functionality problem in the West Europe region | major | 2 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-25 20:00 | [Scheduled] AutoVu Cloudrunner Monitoring Infrastructure Maintenance | maintenance | 9 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-21 11:32 | Synergis SaaS - Units and Access Manager roles going offline/online sporadically | major | 1 hr, 16 mins | The system has been stable since we have scaled out our infrastructure. The incident is now resolved.The system has been stable since we have scaled out our infrastructure. The incident is now resolved. |
| 2024-03-20 09:27 | Synergis SaaS - Units and Access Manager roles going offline/online sporadically | major | 3 hrs, 58 mins | The system has continued to be stable since the last update. We will be closing this incident while waiting for a...read more |
| 2024-03-18 13:40 | eDiscovery Report generation not functionning | minor | 3 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-15 15:50 | G64 conversion slowdown | minor | 43 hrs, 34 mins | Functionality has been restored and the conversion service is no longer delayed.Functionality has been restored and the conversion service is no longer delayed. |
| 2024-03-04 02:56 | Operations Center: Workitem service outage on us-east cluster | major | 3 hrs, 30 mins | Issue is resolved, all services are running as expected nowIssue is resolved, all services are running as expected now |
| 2024-02-23 21:00 | [Scheduled] Cloud Infrastructure Maintenance | maintenance | 43 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-22 10:50 | AutoVu Cloudrunner Connectivity Issue | minor | 5 hrs, 10 mins | The service has been restored.The service has been restored. |
| 2024-02-19 12:53 | Genetec Clearance: Delay generating thumbnails for videos and images | minor | 74 hrs, 14 mins | This issue has been resolved and all affected files have been processed.This issue has been resolved and all affected files have been processed. |
| 2024-01-23 18:58 | Genetec AutoVu Cloudrunner service unavailable issue | major | 17 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-22 23:45 | Genetec Clearance functionality degradation incident | minor | 9 hrs, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-22 15:44 | A Cloud Storage dependency in the West Europe region is experiencing a partial outage | major | 6 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-21 13:00 | Genetec Cloud Storage Playback Functionality Degradation | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-01-20 23:43 | A ClearID critical sub-dependency is currently unavailable. | critical | 32 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-13 23:12 | AutoVu Cloudrunner Intermittent Cellular Connectivity Issue | minor | 58 hrs, 50 mins | This issue has been resolved. All systems have recovered and are now functional.This issue has been resolved. All systems have recovered and are now functional. |