Current Status: Guru is UP
We checked the official Guru status page for updates 4 mins, 52 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-27 01:00 | Scheduled Maintenance - 4/26 | none | 0 second | THIS IS A SCHEDULED EVENT Apr 26, 21:00 - 22:30 EDTApr 1, 13:38 EDTUpdate - To ensure minimal disruption to Guru...read more |
| 2025-03-11 13:27 | Guru Service Disruption | minor | 3 hrs, 34 mins | This incident has been resolved. Thanks for your patience!This incident has been resolved. Thanks for your patience! |
| 2025-02-13 19:23 | Guru Service Disruption | minor | 1 hr, 29 mins | The issue has been resolved. Thank you for your patience.The issue has been resolved. Thank you for your patience. |
| 2025-01-24 18:47 | Guru Service Disruption | none | 0 second | Jan 24, 13:47 ESTResolved - The issue has been resolved. Thank you for your patience.Jan 24, 13:36 ESTMonitoring ...read more |
| 2025-01-15 16:45 | Guru Service Disruption | none | 0 second | Jan 15, 11:45 ESTResolved - The issue has been resolved. We appreciate your patience.Jan 15, 11:35 ESTMonitoring ...read more |
| 2025-01-14 06:00 | Guru Analytics Scheduled Maintenance | none | 0 second | Jan 14, 01:00 ESTCompleted - The scheduled maintenance has been completed.Jan 13, 21:00 ESTIn progress - Schedule...read more |
| 2024-08-28 18:44 | Guru Service Disruption | none | 0 second | Aug 28, 14:44 EDTResolved - The issue has now been resolved. We have identified the issue was caused by a backgro...read more |
| 2024-05-01 11:53 | Indexing Delays for External Sources | none | 0 second | May 1, 07:53 EDTResolved - The search index has been cleared as of 3:30 AM EST this morning and all search funct...read more |
| 2023-11-08 15:53 | Degraded performance of Assist + Answers features | none | 0 second | Nov 8, 10:53 ESTResolved - OpenAI has confirmed that this issue is resolved and their services are back up. All ...read more |
| 2023-08-07 01:00 | Scheduled Maintenance on Sunday August 6th | none | 0 second | Aug 6, 21:00 EDTCompleted - The scheduled maintenance has been completed.Aug 6, 20:00 EDTIn progress - Schedule...read more |
| 2023-02-13 15:05 | Guru Service Disruption | none | 0 second | Feb 13, 10:05 ESTResolved - Knowledge Triggers have been re-enabled for all users so we will close out this incid...read more |
| 2023-02-10 21:41 | Some data in Guru Analytics feature not populating | none | 0 second | Feb 10, 16:41 ESTResolved - All remaining Analytics data has been backfilled and this issue is fully resolved. Th...read more |
| 2023-01-25 05:36 | Guru Extension not loading for customers with specific Extension Preferences | none | 0 second | Jan 25, 00:36 ESTResolved - This issue has been resolved with the release of our latest extension version (2.106....read more |
| 2023-01-23 03:00 | Scheduled Maintenance on Sunday January 22nd | none | 0 second | Jan 22, 22:00 ESTCompleted - The scheduled maintenance has been completed.Jan 22, 20:00 ESTIn progress - Schedule...read more |
| 2022-10-28 13:14 | Guru Analytics experiencing sporadic loading issues | none | 0 second | Oct 28, 09:14 EDTResolved - We have received confirmation from our analytics provider that they have identified a...read more |
| 2022-07-29 20:10 | Guru Analytics Feature experiencing issues | none | 0 second | Jul 29, 16:10 EDTResolved - Guru Analytics is back up and running now and this incident is fully resolved. Thanks...read more |
| 2022-06-17 00:05 | Guru Service Disruption - Analytics Pages not Loading | none | 0 second | Jun 16, 20:05 EDTResolved - Our vendor has resolved this issue. Guru Analytics are running properly. Thank you fo...read more |
| 2022-03-14 19:36 | Guru Service Disruption | none | 0 second | Mar 14, 15:36 EDTResolved - This incident has been resolved. Thank you for your patience and understanding.Mar 14...read more |
| 2022-03-14 15:51 | Guru service is unavailable | none | 0 second | Mar 14, 11:51 EDTResolved - This incident has been resolved, and we will continue monitoring. Thank you for your ...read more |
| 2022-02-28 05:00 | Scheduled Maintenance | none | 0 second | Feb 28, 00:00 ESTCompleted - The scheduled maintenance has been completed.Feb 27, 22:00 ESTIn progress - Schedule...read more |
| 2022-01-11 05:00 | Guru Slack App and MS Team Scheduled Maintenance | none | 0 second | Jan 11, 00:00 ESTCompleted - The scheduled maintenance has been completed.Jan 10, 22:00 ESTIn progress - Schedule...read more |
| 2021-12-15 16:42 | Guru Service Disruption - API outage | none | 0 second | Dec 15, 11:42 ESTResolved - Guru is back up and running now and this incident is fully resolved.Dec 15, 11:30 EST...read more |
| 2021-10-26 13:30 | Guru Slack App Partial Outage | none | 0 second | Oct 26, 09:30 EDTResolved - Guru's Slack App experienced a partial outage from 9:40AM ET to 9:57AM ET. Commands h...read more |
| 2021-10-15 14:27 | New Guru teams may have trouble signing in | none | 0 second | Oct 15, 10:27 EDTResolved - We have implemented a resolution for the team creation issue, and we are monitoring p...read more |
| 2021-09-27 02:00 | Slack App Maintenance | none | 0 second | Sep 26, 22:00 EDTCompleted - The scheduled maintenance has been completed.Sep 26, 21:00 EDTIn progress - Schedule...read more |
| 2021-08-31 18:54 | Guru billing page not loading consistently | minor | 1 hr, 11 mins | Zuora has resolved the incident. Guru’s Billing page is now operating as normal.Zuora has resolved the incident. Guru’s Billing page is now operating as normal. |
| 2021-08-22 15:01 | [Scheduled] Scheduled Maintenance on Sunday, August 22nd | maintenance | 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-08-10 08:38 | Analytics is experiencing an outage | critical | 4 hrs, 12 mins | Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understa...read more |
| 2021-08-06 15:50 | New Guru users may have trouble signing in | minor | 35 mins | Our team has resolved the issues with new users signing in. We appreciate your patience and understanding as ou...read more |
| 2021-07-22 12:16 | Guru Slack App direct messages not working | minor | 21 hrs, 42 mins | Our team has resolved the issue. Direct messages with Guru's Slack App are working properly again now. We appre...read more |
| 2021-07-15 12:27 | Guru Services are restored - monitoring | critical | 2 hrs, 36 mins | This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding. |
| 2021-06-30 15:20 | Guru Analytics not loading consistently | minor | 45 mins | Snowflake has resolved the incident. Guru’s Analytics Dashboard is now operating as normal.Snowflake has resolved the incident. Guru’s Analytics Dashboard is now operating as normal. |
| 2021-06-08 08:03 | Unable to access Guru App | critical | 2 hrs, 12 mins | This incident has been resolved. Thank you for your patience and understanding.This incident has been resolved. Thank you for your patience and understanding. |
| 2021-05-28 09:09 | Guru's Web App and Extension are experiencing degraded performance | minor | 1 hr, 38 mins | This issue has been fully resolved. Thank you for your understanding and patience as our team worked to find a so...read more |
| 2021-05-28 05:33 | Guru Web Application and Extension unavailable | critical | 0 second | The Guru Web Application and Extension were unavailable from 5:33am EDT to 5:37am EDT. During this time, users we...read more |
| 2021-05-26 14:48 | Guru Web Application and Extension unavailable | critical | 1 hr, 59 mins | This incident has been resolved. Guru's Web App and Extension are running as expected and users should be able to...read more |
| 2021-05-12 21:00 | Guru Web Application Unavailable | critical | 0 second | The Guru Web Application was unavailable from 9:00pm EDT to 9:15pm EDT. During this time, users would have been u...read more |
| 2021-02-10 14:27 | API is experiencing long latency and intermittent down time | major | 50 mins | This incident has been resolved, Guru's services are back up and running as normal. We appreciate your patience a...read more |
| 2020-12-22 23:00 | [Scheduled] Scheduled Maintenance on Tuesday, December 22nd | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-12-04 14:24 | API is experiencing long latency and intermittent down time | major | 1 hr, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2020-12-04 13:56 | Analytics is experiencing a partial outage. | major | 7 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2020-10-20 06:58 | Investigating an Outage | critical | 58 mins | The performance issues and subsequent outage have been resolved and the service is operating normally. We apologi...read more |
| 2020-09-24 16:05 | Slack Bot DMs are currently not operating | major | 22 mins | The Slack Bot DMs are operational, we apologize for the inconvenience.The Slack Bot DMs are operational, we apologize for the inconvenience. |
| 2020-07-30 08:56 | Analytics is currently down. | critical | 14 mins | The issue has been identified and fixed, we apologize for the inconvenience.The issue has been identified and fixed, we apologize for the inconvenience. |
| 2020-07-24 09:42 | Currently experiencing high latency and timeouts | critical | 4 hrs, 15 mins | The issue has been resolved and performance has returned to normal. We apologize for this inconvenience and thank...read more |
| 2020-07-12 08:00 | [Scheduled] Scheduled Maintenance on Sunday, July 12th, 2020 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-06-07 08:01 | [Scheduled] Scheduled Maintenance on Sunday, June 7th, 2020 | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-05-27 12:54 | Guru Service is currently experiencing an outage | critical | 46 mins | This issue has been resolved, we apologize for the inconvenience.This issue has been resolved, we apologize for the inconvenience. |
| 2020-03-23 12:58 | Increased Latency and Degraded Performance | minor | 52 mins | This issue has been resolved, apologies for the brief performance degradation.This issue has been resolved, apologies for the brief performance degradation. |
| 2020-02-25 18:34 | Extension causing sites to be slow | critical | 12 hrs, 35 mins | The latest version of the extension is out. Please ensure that the version you have is 2.100.109. Thank you for...read more |