Current Status: heart-internet is UP
We checked the official heart-internet status page for updates 1 min, 29 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-14 01:18 | Some services are down | none | 0 second | Cluster 54 (web189, 190, 191, 192) went down.Cluster 54 (web189, 190, 191, 192) went down. |
| 2024-12-13 15:11 | DNS propagation delays | none | 0 second | We're aware of delays with updates to DNS not propagating correctly. Our SRE team are investigating.We're aware of delays with updates to DNS not propagating correctly. Our SRE team are investigating. |
| 2024-12-12 16:04 | Intermittent webmail login failures | none | 0 second | We're aware of an issue intermittently impacting logins to our webmail platform. Our SRE team are investigating t...read more |
| 2024-12-10 14:57 | Undeliverable email | none | 0 second | We are currently investigating reports of some emails being returned with a failure message related to the SPF re...read more |
| 2024-12-09 18:06 | Webmail authentication failures | none | 0 second | RESOLVED 18:20pm - We will continue to monitor closely for the next 60 minutes. We're investigating issues loggi...read more |
| 2024-11-29 14:09 | Payment systems impacted | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-11-18 11:00 | Renewal Processing | none | 0 second | As part of our ongoing efforts to bring payment systems fully under our control, we will be migrating direct debi...read more |
| 2024-11-08 09:24 | Email Deliverability - Sky/Yahoo/AOL | none | 0 second | We're currently seeing issues with mail delivery to Sky, Yahoo, AOL and iCloud email addresses. This is an issue ...read more |
| 2024-11-05 14:40 | Email Sending | none | 0 second | We are aware of some issues with emails being sent/forwarded to Yahoo/AOL. We are working with our platform team ...read more |
| 2024-11-04 10:42 | Mail platform performance | none | 27 hrs, 58 mins | This incident has been resolved and we will continue to monitor the situation.This incident has been resolved and we will continue to monitor the situation. |
| 2024-11-01 09:55 | kvmhost248 | none | 72 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-30 09:12 | Payments system | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-10-16 18:33 | Abnormal behaviour - web249, web250, web251, web252 | minor | 39 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-02 10:50 | Outgoing Mail Issue | none | 4 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-26 10:40 | Chat unavailable on 27/9 | none | 0 second | Due to essential staff training, our live chat service will not be unavailable from 9:30 AM to 12:00 PM on Friday...read more |
| 2024-09-17 14:28 | [Scheduled] Important DNS Migration Notice for Your Domains | maintenance | 187 hrs, 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-13 09:58 | web11, web12, web13, web11 503 errors | minor | 1 hr, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-09 13:27 | [Scheduled] Important DNS Migration Notice for Your Domains | maintenance | 34 hrs, 33 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-30 10:37 | Domain name transaction temporary issue | none | 5 hrs, 50 mins | This incident has been resolved and we will continue to monitor.This incident has been resolved and we will continue to monitor. |
| 2024-08-28 16:20 | Mailbox Access | minor | 24 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-12 20:00 | [Scheduled] Managed VPS Reboots | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-06 09:47 | [Scheduled] Live Chat availability | maintenance | 13 hrs, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-01 17:24 | 503 errors abnormal servers behaviour, web150, web151, web152 | minor | 16 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-10 20:00 | [Scheduled] SSD kvmhost maintenance | maintenance | 1 hr, 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-25 20:00 | [Scheduled] Managed VPS Reboots | maintenance | 1 hr, 17 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-04 13:58 | Shared Hosting performance | none | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-09 20:00 | [Scheduled] Cluster50 File System Check | maintenance | 8 hrs, 41 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-07 20:00 | [Scheduled] Managed VPS Reboots | maintenance | 48 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-01 09:33 | Shared Hosting performance | minor | 1 hr, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-30 20:00 | [Scheduled] Managed VPS Reboots | maintenance | 1 hr, 7 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-28 17:00 | [Scheduled] Live Chat closed | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-08 19:34 | Heart Internet | -25 second | No description | |
| 2024-04-03 08:53 | Live chat closed | none | 0 second | Apologies - chat is temporarily closed due to a technical issue, it will be opened as soon as matters are resolve...read more |
| 2024-04-02 09:15 | [Scheduled] Live Chat closed | maintenance | 22 hrs, 55 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-21 13:00 | [Scheduled] Live Chat Closed | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-21 12:36 | web57,58,59 and 60 | major | 3 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-21 10:44 | Mailbox Connectivity | minor | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-08 16:14 | Adverse performance on cPanel hosting | minor | 55 hrs, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-22 20:00 | [Scheduled] Premium Hosting File System Integrity Check | maintenance | 12 hrs, 36 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-21 12:33 | Interruption to email forwarding | minor | 2 hrs, 35 mins | This issue has now been resolvedThis issue has now been resolved |
| 2024-02-15 08:09 | "Business Email" Mail Boxes - Webmail | none | 148 hrs, 23 mins | This has now been resolved.This has now been resolved. |
| 2024-02-09 09:00 | [Scheduled] Live chat closed | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-06 20:00 | [Scheduled] Scheduled Hardware Maintenance - Windows Shared Hosting | maintenance | 2 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-06 20:00 | [Scheduled] Managed VPS Reboots | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-01 17:55 | Update on email server connection issues | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-01-30 14:11 | Delays to checkout process | none | 24 hrs, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-29 01:13 | VPS - "ssd242" Connectivity Issues | minor | 1 hr, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-25 20:00 | [Scheduled] Scheduled Hardware Maintenance - Windows Shared Hosting | maintenance | 2 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-25 20:00 | [Scheduled] ssd284 maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-24 09:00 | [Scheduled] Holiday Support Schedule | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |