Current Status: HelpScout is UP
We checked the official HelpScout status page for updates 2 mins, 17 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-17 14:00 | Live Chat Issues | none | 0 second | At approximately 2 PM EST, our team identified a 15-minute period where we experienced instability in our live ch...read more |
| 2024-12-02 03:30 | AI Service issues | minor | 1 hr, 34 mins | This incident has been resolved, and our AI Services are now back in action. Thank you again for your patience wh...read more |
| 2024-11-26 12:57 | Default Folders not showing "Bear with us!" message | minor | 37 mins | We've been able to identify the source of the issue and we're happy to say that things are working as expected. I...read more |
| 2024-11-06 09:58 | Slow page loads | minor | 15 mins | Page load times should be back to normal now. We're closing this out, sorry for the trouble today!Page load times should be back to normal now. We're closing this out, sorry for the trouble today! |
| 2024-10-25 16:00 | Docs sites are down | none | 0 second | We experienced an issue that caused Docs sites to be unavailable, we've since resolved the issue but if you see l...read more |
| 2024-10-23 14:00 | Connection Issues | none | 0 second | At approximately 1:47 PM EST, our team identified a brief 10 minute period where we experienced instability acros...read more |
| 2024-10-21 10:41 | Inbound Email Delays | minor | 7 mins | Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the troub...read more |
| 2024-10-09 09:29 | Access Issues | minor | 41 mins | The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it ...read more |
| 2024-10-01 21:30 | General Instability and Inbound Email Delay | none | 0 second | At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent insta...read more |
| 2024-09-23 11:03 | Connections Issues | minor | 2 hrs, 4 mins | Speed across Help Scout is back to normal, so we're closing this out. If your team continues to see any issues wi...read more |
| 2024-09-19 11:54 | Connection Issues | minor | 18 mins | Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over th...read more |
| 2024-09-14 16:54 | Mobile Push Notifications Not Working | minor | 14 mins | This incident has now been resolved.This incident has now been resolved. |
| 2024-09-12 01:33 | Help Scout is currently unavailable | major | 1 hr, 53 mins | Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues a...read more |
| 2024-09-09 21:56 | Slow Page Loads Throughout App | minor | 2 hrs, 30 mins | The third party issue appears to be resolved and the app is now running smoothly.The third party issue appears to be resolved and the app is now running smoothly. |
| 2024-09-07 09:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 24 mins | Scheduled maintenance has been completed and all services are operational.Scheduled maintenance has been completed and all services are operational. |
| 2024-08-31 11:17 | Intermittent Docs site load issues | major | 1 hr, 16 mins | The issue with Docs has been resolved. Thanks so much for your patience!The issue with Docs has been resolved. Thanks so much for your patience! |
| 2024-08-24 08:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 10 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-21 16:46 | Connections Issues | major | 1 hr, 58 mins | Looks like we're in the clear! All areas of the app are functional again and email queues are just about empty, s...read more |
| 2024-08-21 07:00 | Momentary Slowness | none | 0 second | We experienced ~10 minutes of slowness with Help Scout today. The underlying issue was quickly spotted and resolv...read more |
| 2024-08-16 06:30 | Temporary Live Chat Outage | none | 0 second | We experienced ~30 mins of downtime with our Live Chat API today. This issue was quickly spotted & resolved, but ...read more |
| 2024-08-15 13:00 | Momentary downtime due to cloud provider | major | 0 second | We experienced 5 minutes of connection issues due to our cloud provider and recovered automatically. The downtime...read more |
| 2024-08-14 13:14 | We're seeing errors when attempting to load the Inbox | none | 29 mins | We've identified the source of the issue and are seeing things work as expected. Thanks for your patience!We've identified the source of the issue and are seeing things work as expected. Thanks for your patience! |
| 2024-08-01 10:14 | Slow Page Loads | minor | 1 hr, 5 mins | We've found the source of the issue and have solved the issue with page loads. Thank you for your patience!We've found the source of the issue and have solved the issue with page loads. Thank you for your patience! |
| 2024-07-09 12:50 | We're seeing errors when loading some sidebar apps and Docs article previews | minor | 1 hr, 21 mins | This incident has been resolved. Sidebar apps and Docs article previews are operating smoothly. Thank you for you...read more |
| 2024-06-26 19:09 | Mobile App Issues | major | 50 mins | Our mobile apps are stable and running smoothly. Thank you for your patience.Our mobile apps are stable and running smoothly. Thank you for your patience. |
| 2024-06-24 13:20 | Email Delays | major | 3 hrs, 53 mins | Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages...read more |
| 2024-06-12 06:13 | Search and Folder Issues | minor | 1 hr | All Help Scout services are now stable, so we are closing this issue. Today's problems were caused by a disruptio...read more |
| 2024-06-03 18:28 | AI Drafts: Issues generating drafts | minor | 47 mins | This incident has been resolved. AI Drafts are operating correctly and so we're closing this one out. Thanks for ...read more |
| 2024-06-03 10:31 | Degraded App Performance (Slowness & Lagging) | major | 1 hr, 43 mins | We've been able to implement a fix and are seeing app performance improve. We'll continue to keep an eye on thing...read more |
| 2024-05-23 20:00 | [Scheduled] Scheduled SupportAgent Maintenance | maintenance | 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-25 12:56 | Connection Issues | minor | 10 mins | We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and wel...read more |
| 2024-04-24 18:19 | Search and Page Load Issues | minor | 26 mins | We have identified and corrected the cause of this issue. Folders, search results, and page loads should be perfo...read more |
| 2024-04-22 10:02 | Connections Issues | minor | 15 mins | We've been able to resolve the issues with slow page loads across Help Scout, and availability of the Docs platfo...read more |
| 2024-04-21 08:30 | Docs Connection Errors | minor | 0 second | We’ve been alerted to a problem with Help Scout Docs.We’ve been alerted to a problem with Help Scout Docs. |
| 2024-04-19 10:20 | Connection Issues | minor | 2 hrs, 22 mins | We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and wel...read more |
| 2024-04-03 09:24 | Docs Connection Errors | critical | 23 mins | Docs connection issues have now been resolved - please reach out to Help Scout Support if you are experiencing an...read more |
| 2024-03-31 00:00 | Docs Connection Errors | major | 6 hrs, 45 mins | Docs connection issues have now been resolved - please reach out to Help Scout support if you are experiencing an...read more |
| 2024-03-27 18:50 | Degraded performance across the app | minor | 2 hrs, 26 mins | The app is running smoothly and we're not seeing any more errors. Thanks again for your patience and apologies fo...read more |
| 2024-03-27 13:08 | App Delays | major | 26 mins | Help Scout's performance should be returning to normal. Thanks for bearing with us today!Help Scout's performance should be returning to normal. Thanks for bearing with us today! |
| 2024-03-19 16:10 | Issues with Mailbox API Authentication | minor | 0 second | Between 4:10pm and 5:30pm ET, we experienced an issue with Mailbox API that impacted authentication. As a result,...read more |
| 2024-03-06 15:14 | Outgoing email delays, AI Draft delay, Docs errors | minor | 1 hr, 39 mins | Today around 2:35pm ET, Help Scout's outbound email service experienced delays in sending, and while attempting t...read more |
| 2024-02-29 11:45 | Web App Connection Timeouts | none | 0 second | This morning around 11:45am EST, the Help Scout web application experienced sporadic connection failures, resulti...read more |
| 2024-02-26 11:30 | Degraded performance across the app | none | 0 second | Performance across the web and mobile apps was degraded from about 11.30AM ET until 11.45AM ET. Users experienced...read more |
| 2024-02-07 01:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-06 03:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-05 18:57 | Connection and Feature Issues | minor | 40 hrs, 24 mins | We have been monitoring app performance, and everything continues to be stable across the board, so we're closing...read more |
| 2024-02-05 09:42 | Connection and Feature Issues | minor | 7 hrs, 56 mins | Engineering has stabilized the issue. We're closing the status now, but we will continue to monitor Help Scout's ...read more |
| 2024-01-18 18:42 | Some users experiencing outbound email delivery failures | minor | 29 mins | Our engineers identified the root of the problem preventing some outbound emails from being delivered. Everything...read more |
| 2024-01-09 09:14 | Inbound Email Delays | minor | 1 hr, 43 mins | Performance is stable across the board and we're closing out this incident. Emails are processing messages in a t...read more |
| 2024-01-02 06:30 | Attachment Download/Email Delay Issues | none | 51 mins | We’re closing this out now that we’ve remediated the issue with attachments upon arrival, sorry for the trouble t...read more |