Current Status: Helpjuice is UP
We checked the official Helpjuice status page for updates 1 min, 49 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-01-03 23:00 | Search API Outage | none | 0 second | Jan 3, 23:00 UTCResolved - This incident has been resolved.Jan 3, 22:20 UTCMonitoring - We've implemented a fix...read more |
| 2024-09-19 23:23 | Degraded performance on knowledge bases | none | 0 second | Sep 19, 23:23 UTCResolved - This incident has been resolved.Sep 19, 19:36 UTCMonitoring - A fix has been implemen...read more |
| 2024-07-25 08:47 | DNS Connection issues | none | 0 second | Jul 25, 08:47 UTCResolved - This incident has been resolved.Jul 25, 07:59 UTCUpdate - Some accounts are still rep...read more |
| 2024-05-02 14:00 | KBs Experiencing Slowness | none | 0 second | May 2, 14:00 UTCResolved - We observed a significant slowdown in application performance at approximately 3:07 P...read more |
| 2023-05-13 11:54 | Helpjuice Maintanance | none | 0 second | May 13, 11:54 UTCResolved - This incident has been resolved.May 13, 11:37 UTCMonitoring - Maintenance is complete...read more |
| 2022-10-11 16:00 | Temporary DB-related outage. | none | 0 second | Oct 11, 16:00 UTCResolved - This incident has been resolved.Oct 11, 13:01 UTCUpdate - We have successfully fixed ...read more |
| 2022-09-20 14:44 | Service outage | none | 0 second | Sep 20, 14:44 UTCResolved - Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our ...read more |
| 2022-09-19 20:00 | Service outage | none | 0 second | Sep 19, 20:00 UTCResolved - Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our ...read more |
| 2022-07-31 15:31 | Assets not loading properly | none | 0 second | Jul 31, 15:31 UTCResolved - This incident has been resolved.Jul 31, 15:24 UTCIdentified - The issue has been iden...read more |
| 2022-06-30 18:24 | Certain KBs Experiencing Slowness | none | 0 second | Jun 30, 18:24 UTCResolved - This incident has been resolved.Jun 30, 17:24 UTCUpdate - We are continuing to monito...read more |
| 2022-05-26 14:24 | Helpjuice Downtime | none | 0 second | May 26, 14:24 UTCResolved - This incident has been resolved.May 26, 13:28 UTCMonitoring - A fix has been implemen...read more |
| 2022-03-26 13:14 | SSL Issues happening to certain accounts | none | 0 second | Mar 26, 13:14 UTCResolved - This incident has been resolved.Mar 25, 11:47 UTCUpdate - We are continuing to invest...read more |
| 2021-11-10 20:11 | 502 Issue on certain accounts | none | 0 second | Nov 10, 20:11 UTCResolved - This incident has been resolved. We are reconstructing SSL servers.Nov 10, 20:10 UTCI...read more |
| 2021-05-30 11:36 | CNAME SSL Upgrade to LetsEncrypt (Free SSL) | none | 0 second | May 30, 11:36 UTCCompleted - The scheduled maintenance has been completed.May 30, 11:30 UTCIn progress - Schedule...read more |
| 2021-04-29 17:00 | Data Processing Delays | none | 0 second | Apr 29, 17:00 UTCResolved - Some clusters were affected by slow responses and big spikes in latency. The issue wa...read more |
| 2021-04-21 07:30 | Data Processing Delays | none | 0 second | Apr 21, 07:30 UTCResolved - Some clusters were affected by slow responses and big spikes in latency. The issue wa...read more |
| 2021-04-05 16:00 | Services Outage | none | 0 second | Apr 5, 16:00 UTCResolved - Our Hosting Infrastructure provider, Heroku.com / AWS: Hardware failure was detected ...read more |
| 2020-12-03 12:00 | Data Processing Delays | none | 0 second | Dec 3, 12:00 UTCResolved - Some clusters were affected by slow responses and big spikes in latency. The issue wa...read more |
| 2020-02-18 16:53 | Timeouts | none | 0 second | Feb 18, 16:53 UTCResolved - We have resolved this issue! It's now back to normal, but we are currently working on...read more |
| 2019-08-31 18:15 | Amazon AWS Heroku Widespread Issue Effecting Helpjuice.com | none | 0 second | Aug 31, 18:15 UTCResolved - After three hours, we can confirm that this issue has been resolved by heroku to AWS ...read more |
| 2017-01-18 20:42 | System Slowness | none | 0 second | Jan 18, 20:42 UTCResolved - This incident has been resolved.Jan 18, 17:07 UTCInvestigating - Some accounts are ex...read more |
| 2016-10-22 00:17 | Massive Cyberattack | none | 0 second | Oct 22, 00:17 UTCResolved - This incident has been resolved.Oct 21, 18:05 UTCMonitoring - Requests made to Helpju...read more |
| 2016-09-13 22:56 | System Instability | none | 0 second | Sep 13, 22:56 UTCResolved - This incident has been resolved.Sep 13, 21:54 UTCMonitoring - A fix has been implemen...read more |
| 2016-08-25 01:13 | Static Assets Issue | none | 0 second | Aug 25, 01:13 UTCResolved - This incident has been resolved.Aug 25, 00:41 UTCIdentified - Our static files are no...read more |