Current Status: Helpshift is UP
We checked the official Helpshift status page for updates 6 mins, 8 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-13 09:18 | System Outage | critical | 6 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 06:30 | [Scheduled] Server Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 14:43 | Bulk email notifications being triggered. | minor | 4 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-12 03:31 | [Scheduled] Server Maintenance | maintenance | 29 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 03:30 | [Scheduled] Server Maintenance | maintenance | 30 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 09:33 | Degraded Performance for issue creation via platform iOS | minor | 3 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-05 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-20 04:30 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-04 09:59 | Delay in loading Dashboard Reports | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-10 11:18 | Issue with chatbot workflow | critical | 1 hr, 6 mins | We are pleased to inform you that the issue has been resolved, and the bot workflow is now operational. We sincer...read more |
| 2024-12-02 06:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-27 05:30 | [Scheduled] Helpshift Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-11 17:59 | Language AI Service Outage | critical | 7 hrs, 40 mins | This incident has been resolved !This incident has been resolved ! |
| 2024-10-10 10:30 | Delay in Chat Experience | critical | 4 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-10 04:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-24 03:30 | [Scheduled] Server Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-13 06:30 | [Scheduled] Server Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-06 03:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-05 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 09:00 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-03 20:01 | HelpCenter is not loading on SDKX | major | 35 mins | We are pleased to inform you that the issue has been resolved, and the Helpcenter on SDK X is now operational. We...read more |
| 2024-09-03 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-28 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-27 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-23 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-22 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-20 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-19 07:30 | [Scheduled] Helpshift Scheduled Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-14 10:51 | Issue with Bots workflow | critical | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-13 05:00 | [Scheduled] Database Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-25 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-21 22:00 | [Scheduled] Language AI Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-18 09:52 | Dashboard Analytics Degraded State | minor | 2 hrs, 20 mins | This incident is now ResolvedThis incident is now Resolved |
| 2024-07-08 11:57 | Partial Outage with the third party who implemented the CAPTCHA | none | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-02 06:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-27 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-25 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-12 05:32 | [Scheduled] Scaling end users presence detection handling | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-11 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-10 02:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-31 08:20 | Issue with Inbound Outbound Mail Delivery system | critical | 2 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-27 15:31 | Issue with Outbound Mail Delivery system | major | 2 hrs, 42 mins | We're pleased to inform you that the incident affecting the Outbound Mail Delivery system has been successfully r...read more |
| 2024-05-27 13:57 | Issue with Outbound Mail Delivery system | major | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-16 02:30 | [Scheduled] Service Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-15 16:50 | Show Logs, CSV Reports and Webhooks Partial Degradation | minor | 19 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-15 11:43 | Partial Degradation for Tiny URL, Smart Intents, Show Logs and Push Notifications | minor | 2 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |