Current Status: INKY is UP
We checked the official INKY status page for updates 4 mins, 9 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-24 19:00 | Blocklist entries did not save for a short period | none | 0 second | Between 15:00 ET and 18:00 ET on March 24, 2025 block list entries made by teams may not have properly saved. Ink...read more |
| 2024-08-14 17:55 | Graymail detection accuracy downgraded | minor | 6 hrs, 11 mins | Graymail detection has been running as expected for four hours now since the fix was put in place. Closing the i...read more |
| 2024-04-03 17:23 | Informational: No impact from CVE-2024-3094 to INKY or customer data handled by INKY services. | none | 0 second | On March 29, 2024, Andreas Freund posted a backdoor warning to the public oss-security@openwall mailing list. The...read more |
| 2024-03-14 17:16 | Office365 Exchange Issue - Some users may be unable to send, or see delays up to two hours when send... | none | 24 hrs, 2 mins | Microsoft has closed the issue saying it has been resolved. Mar 15, 2024, 12:01 PM CDT Title: Some users may be ...read more |
| 2024-02-06 19:39 | Currently experiencing delays in processing affecting Outbound Mail Protection and Internal Mail Pro... | none | 25 hrs, 6 mins | Not seeing any reoccurrence of the errors we were seeing with Microsoft. Delivery has been steady throughout the...read more |
| 2024-01-26 20:00 | [Scheduled] Maintenance on Inky European Dashboard. | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-22 18:25 | Sporadic Authentication Issues for INKY Dashboard | minor | 2 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-17 19:28 | Microsoft 365 customers be advised Microsoft incident EX682041 is resulting in some tenant admin con... | none | 1 hr, 33 mins | Microsoft has confirmed that they believe that they have corrected the impact from this incident.Microsoft has confirmed that they believe that they have corrected the impact from this incident. |
| 2023-09-16 16:03 | Incoming Email and the Analysis Dashboard currently delayed | major | 1 hr, 58 mins | All systems are back to normal and steady.All systems are back to normal and steady. |
| 2023-09-13 13:42 | Inky dashboard data not loading | major | 1 hr, 8 mins | We have corrected the issue which effected data display on the dashboard.We have corrected the issue which effected data display on the dashboard. |
| 2023-07-31 10:49 | Dashboard not accessible | critical | 1 hr, 20 mins | Dashboard service should be functional again for all users. If you are still experiencing issues, please submit ...read more |
| 2023-06-22 19:00 | [Scheduled] Maintenance on Inky European Dashboard. | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-07 18:29 | Inky US dashboard is experiencing issues | major | 113 hrs, 49 mins | Inky engineers confirm that the dashboard function has been fully restoredInky engineers confirm that the dashboard function has been fully restored |
| 2023-05-30 12:39 | Issue with logging into Dashboard | minor | 25 mins | Issue is resolved and all users should be able to log into the Dashboard without issue.Issue is resolved and all users should be able to log into the Dashboard without issue. |
| 2023-03-29 14:04 | Informational Update for Users of Office 365 | none | 22 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-03 00:38 | Outbound Delays | minor | 1 hr | Discovered an issue with the servers in one region that were not updating correctly causing deferrals. We fixed ...read more |
| 2023-02-07 20:12 | Informational update for users of Office 365. | none | 0 second | Feb 7, 20:12 UTCResolved - Microsoft has closed the incident with the following update:We've confirmed the rollo...read more |
| 2023-01-04 11:58 | Microsoft O365 sending email to quarantine in EU/UK Region | critical | 27 hrs, 14 mins | We have verified through testing overnight that Microsoft is no longer flagging the original report link in our b...read more |
| 2022-11-22 14:46 | Delayed mail processing due to scaling capacity issue. | none | 3 hrs, 7 mins | Delivery times for email returned to normal at approximately 1540 UTC. We have continued to monitor and have obs...read more |
| 2022-11-03 13:38 | Inky inbound mail delivery delays | minor | 54 mins | Engineers have verified that the error rates are normal and all systems are functioning as expected.Engineers have verified that the error rates are normal and all systems are functioning as expected. |
| 2022-11-02 20:48 | Realtime link click analysis is resulting in some false positive returns | minor | 47 mins | The affected link rewrite service realtime link analysis has been restored to normal operation. We apologize for ...read more |
| 2022-08-22 20:00 | [Scheduled] Applying improvements to outgoing mailflow | maintenance | 72 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-08-08 16:12 | Office 365 outbound mail problems | minor | 101 hrs, 50 mins | Mailflow has returned to normal.Mailflow has returned to normal. |
| 2022-08-03 01:30 | Dashboard authentication failures | none | 0 second | Inky authentication hosts had a routing error that resulted in customers being unable to access the dashboard for...read more |
| 2022-07-27 16:48 | Small number of customer report mail loop in Office 365 | minor | 26 hrs, 47 mins | Inky will continue to monitor for signs of troubleInky will continue to monitor for signs of trouble |
| 2022-07-15 14:25 | Inadvertent routing of mail to quarantine/junk in EU | minor | 4 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-08 22:12 | Some emails from customer to Yahoo and AOL hosted emails are being delayed | minor | 16 hrs, 46 mins | After monitoring for multiple hours and see no further issues we are closing this issue and considering it resolv...read more |
| 2022-06-13 16:24 | Inky tools and installation site errors | minor | 1 hr, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-13 21:53 | Delays and deferal of mail inky is investigating. | critical | 2 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-10 18:00 | [Scheduled] Improvement to mail flow in o365 for better spoofed internal sender detection | maintenance | 5 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-04-27 15:00 | Banner not appearing in all messages | none | 0 second | Some mail processed by inky between 10 - 10:15 ET on 4/27 did not receive a banner attachment as normal. Error ra...read more |
| 2022-04-08 13:31 | Link rewrite service being incorrectly flagged as dangerous | none | 77 hrs, 50 mins | Microsoft informed us that our link rewriting domain link.inky.net was inadvertently added to an internal phishin...read more |
| 2022-03-28 18:30 | Inky dashboard connection problem | major | 0 second | Dashboard issue resolved after configuration change and cycling of servers. Dashboard have been running without ...read more |
| 2022-03-11 14:12 | Inky dashboard servers increase in error rates | major | 5 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-09 16:20 | Inky US dashboard services experiencing increased error rates. | minor | 4 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-08 16:28 | Inky dashboard servers increase in error rates | minor | 4 hrs, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2022-02-01 19:30 | Inclusion on Spamhaus List causes some email to be bounced | none | 0 second | Received a ticket (II-80) from a customer stating that some email was undeliverable due to being on a Spamhaus bl...read more |
| 2022-01-23 05:00 | [Scheduled] Dashboard systems backend update. | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-01-20 18:34 | The log4j vulnerability and its relevance to email | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2022-01-19 15:30 | Database misconfiguration causes issues with VIP Spoofing | minor | 0 second | At 0600 UTC on 16 January 2022, following maintenance a configuration issue resulted in issues for some queries. ...read more |
| 2022-01-16 05:00 | [Scheduled] Inky Dashboard Service Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-01-15 13:38 | Inky systems not exposed to log4j | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2021-12-10 14:33 | Inky outbound mail delivery disrupted | major | 0 second | Outbound email sent to Inky servers during the outage period receive a reply of 530 status from Inky. This will r...read more |
| 2021-10-27 12:48 | EU dashboard is not currently available | critical | 36 mins | Inky engineers have corrected the issue and restored normal access.Inky engineers have corrected the issue and restored normal access. |
| 2021-09-21 19:30 | Delays in mail delivery for Office 365 customers | minor | 12 mins | Normal service has been restored to all regionsNormal service has been restored to all regions |
| 2021-09-14 14:58 | Increased timeouts on the Inky dashboard service | minor | 26 hrs, 2 mins | Inky engineers have confirmed that error rates and latency is normal for the dashboard reports and all issues hav...read more |
| 2021-08-05 20:36 | Outbound banner removal issue for apple email client discovered | none | 1 hr, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-22 17:37 | 3rd party DNS issues possibly degrading Inky service | none | 1 hr, 57 mins | The DNS service disruptions through 3rd party vendors have been resolved. Inky production services are operating...read more |
| 2021-07-09 13:55 | Inky is investigating issues some customers are having with login to the admin portal | minor | 4 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-08 14:18 | Inky dashbord access affected by intermittent login issue | major | 4 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |