Current Status: Jira Service Management is UP
We checked the official Jira Service Management status page for updates 2 mins, 57 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-25 05:06 | Users receiving a 502 Bad Gateway error when attempting to open JSM Customer Portal | minor | 42 mins | We have confirmed that this issue is now resolved.We have confirmed that this issue is now resolved. |
| 2025-03-24 17:07 | Some customers are experiencing an issue viewing Team field in Jira issue view | major | 49 mins | Between March 21, 2025 17:00 UTC and March 24, 2025 17:39 UTC, some customers were not able to view and assign th...read more |
| 2025-03-21 02:05 | Intermittent issues with customer upgrades and adding new Assets in JSM in ap-south region | major | 8 hrs, 50 mins | Between 00:13 UTC to 10:00 UTC, on 21st March, we experienced provisioning failures for Jira Service Management. ...read more |
| 2025-03-19 22:06 | Some customers are experiencing an issue viewing Team field in Jira | major | 52 mins | On 20 March 2025, between 14:18 UTC and 22:43 UTC, some customers were not able to use the Team field to search a...read more |
| 2025-03-19 15:07 | Performance degradation for Jira and Confluence User | major | 1 hr, 17 mins | Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira...read more |
| 2025-03-19 15:07 | Performance degradation for Jira and Confluence User | major | 1 hr, 15 mins | Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira...read more |
| 2025-03-19 07:45 | Users Encountering a Site Maintenance Message on APAC-Based Jira Sites | major | 11 hrs, 27 mins | Between 07:45 UTC to 18:45 UTC, a very small number of customers for Confluence, Jira Work Management, Jira Servi...read more |
| 2025-03-18 16:24 | Users may experience performance degradation when loading the issue view | minor | 18 mins | Between 14:22 UTC to 16:41 UTC, we experienced performance degradation for Jira Service Management and Jira. The ...read more |
| 2025-03-18 15:04 | Automation rule execution are delayed | minor | 2 hrs, 24 mins | Between 13:00 UTC to 16:30 UTC, we experienced delays in automation processing across Confluence, Jira Service Ma...read more |
| 2025-03-18 00:00 | [Scheduled] Maintenance Notification for Jira and Confluence Platforms (Singapore and Northern Calif... | maintenance | 0 second | Scheduled maintenance is currently in progress. We will provide updates as necessary.Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| 2025-03-17 12:43 | Service Slowness in Multiple Products | major | 9 hrs, 50 mins | Between 09:43 UTC to 15:55 UTC, we experienced delays in automation processing across Confluence, Jira Service Ma...read more |
| 2025-03-14 18:54 | Some users are experiencing errors while creating new Jira and Confluence sites | minor | 1 hr, 52 mins | On March 14th, 2025, between 09:00 and 19:14 UTC, some customers experienced issues creating new sites. The err...read more |
| 2025-03-07 05:11 | Degraded performance detected in Jira, Jira Work Management and Jira Service Management Issue View e... | minor | 9 hrs, 33 mins | A mitigation for the performance issues has been implemented and this incident is now resolved.A mitigation for the performance issues has been implemented and this incident is now resolved. |
| 2025-03-06 16:26 | Jira Platform Connection Errors | minor | 12 hrs, 51 mins | Our team has been monitoring this issue and can confirm that the errors that were previously occurring have now b...read more |
| 2025-03-04 07:31 | Issues with 403 user authentication errors across Atlassian products | none | 0 second | We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th ...read more |
| 2025-03-01 23:13 | JSM/JIRA microsoft mail puller degraded performance | minor | 45 mins | JSM and JIRA mail puller services have recovered and are back in normal operating status. For more information, p...read more |
| 2025-02-27 02:15 | JSM Chat Automations failing due to Slack Events API issue | minor | 28 hrs, 59 mins | On February 26, 2025 14:45 UTC a temporary Slack outage began which affected JSM automations within Slack. On Fe...read more |
| 2025-02-20 13:08 | Elevated API Errors | none | 1 hr, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-20 08:23 | Requests for Jira Service Management Assets are failing in the European region | major | 52 mins | The issue with Jira Service Management Assets has been resolved, and the service is now functioning normally.The issue with Jira Service Management Assets has been resolved, and the service is now functioning normally. |
| 2025-02-13 09:57 | Email processing failing for Jira/Jira Service Management | minor | 1 hr, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-10 17:48 | Jira has degraded performance | critical | 0 second | We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cl...read more |
| 2025-02-10 17:47 | Jira and Confluence has degraded performance - scoped to Brazil only | critical | 1 hr, 40 mins | Between February 10, 2025, at 17:04 UTC and 18:32 UTC, some customers for Jira Work Management, Jira Service Man...read more |
| 2025-02-05 10:44 | Jira is slow or inaccessible for some users | minor | 34 hrs, 59 mins | Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Man...read more |
| 2025-01-31 00:44 | Pages not loading in Confluence and Knowledge based in Customer Portal | critical | 1 hr, 33 mins | Between 30 January 2025, 23:05 UTC, and 31 January 2025, 01:40 UTC, some customers for Confluence and Jira Servic...read more |
| 2025-01-23 17:29 | Jira services are unavailable and have degraded performance in certain regions | minor | 19 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-14 05:34 | Intermittent login failures for Jira, Confluence and JSM customers | minor | 2 hrs, 18 mins | Between 13 Jan, 11:45 PM UTC to 14 Jan 07:10 AM UTC, we experienced intermittent login failures for Confluence, J...read more |
| 2025-01-10 00:06 | Automation drop-down menu not rendering correctly | major | 3 hrs, 7 mins | Between 10:00pm UTC on 09/Jan/25 to 3:00am UTC on 10/Jan/25, the Automation drop down menu for Jira Service Manag...read more |
| 2025-01-09 21:56 | Component field value not available | major | 6 hrs, 5 mins | Between 11:30:00 UTC on 9/Jan/25 to 2:30:00 UTC on 10/Jan/25, we experienced a problem displaying the component v...read more |
| 2024-12-23 14:22 | Smart values not replaced in Automation rules with Send web request action | major | 2 hrs, 5 mins | Between 11:28:00 UTC on 22/Dec/24 to 16:41:00 UTC on 23/Dec/24, we experienced a problem when running Automation ...read more |
| 2024-12-19 02:22 | Customers experiencing outage in Asia Paciffic region for Assets based experiences | major | 12 mins | Between 12:19 UTC to 02:27 UTC we experienced degradation of assets experiences and customer and organisation pro...read more |
| 2024-12-18 12:54 | Issues with attachments, including viewing previews, downloading and uploading | minor | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-13 13:27 | View Remaining XX comments is missing and users are not able to load more comments. | minor | 10 hrs, 22 mins | Between 08:30 UTC and 22:19 UTC, we experienced an issue that caused "View Remaining XX comments" not to load for...read more |
| 2024-12-12 03:03 | Errors on AI features | none | 5 hrs, 34 mins | Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Product...read more |
| 2024-12-05 01:32 | AI features degraded | none | 1 hr, 6 mins | Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Se...read more |
| 2024-12-03 11:04 | Jira Loading slow / Inaccessible with 5XX errors | none | 1 hr, 29 mins | Between 09:00 UTC and 09:51 UTC, we experienced degraded performance for some Jira Service Management and Jira cu...read more |
| 2024-11-28 02:03 | Automation match() smart value with regex is not working | major | 2 hrs, 41 mins | Between 24/11/2024 09:46 PM UTC to 27/11/2024 5:58PM UTC, we experienced an issue where Automation match() smart ...read more |
| 2024-11-26 17:05 | JSM Assist experiencing sync issues | minor | 1 hr, 39 mins | Between 15:29 UTC to 17:57 UTC, we experienced sync issues with Assist for Jira Service Management. The issue has...read more |
| 2024-11-25 22:50 | Compass components have been incorrectly sync'ed with JSM | minor | 35 hrs, 28 mins | All affected products are now back online and no further impact has been observed.All affected products are now back online and no further impact has been observed. |
| 2024-11-25 10:51 | Microsoft API Failure Impacting Jira and JSM Email Processing | none | 21 hrs, 7 mins | We are pleased to inform you that the recent issues affecting email processing for Microsoft accounts, which impa...read more |
| 2024-11-22 16:22 | previews are not available in some cases | none | 0 second | Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Ji...read more |
| 2024-11-06 19:00 | Operations functionality on Web UI is slow or unavailable in US region | none | 0 second | We've noticed that Operations functionality on Jira Service Management Web UI was responding slowly or unavailabl...read more |
| 2024-11-06 06:11 | Automation logs are not accessible and delayed | major | 3 hrs, 48 mins | Between 06/Nov/24 12:00 AM UTC to 06/Nov/24 9:22 AM UTC, we experienced Automation Audit Logs not loading for cus...read more |
| 2024-11-05 12:43 | Automation limits are incorrect for some Cloud customers | major | 20 hrs, 3 mins | Between 04/Nov/24 11:30 PM UTC to 05/Nov/24 10:47 AM UTC, we experienced problems with the automation limits for ...read more |
| 2024-11-05 10:11 | Jira dashboards and gadgets not loading | major | 1 hr, 58 mins | Between 05:00 UTC to 11:20 UTC, we experienced problems with dashboards and gadgets not loading for Jira Work Man...read more |
| 2024-11-04 11:50 | Jira responding with 500 error for some Jira customers | major | 2 hrs, 3 mins | Between 08:30 - 12:00 UTC, we experienced 500 errors for Jira Work Management, Jira Service Management, and Jira ...read more |
| 2024-11-04 09:37 | Unable to invite new users due to missing recaptcha token | major | 2 hrs, 25 mins | Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on a...read more |
| 2024-10-29 15:40 | Email Requests are not working via custom Microsoft Account | minor | 3 hrs, 23 mins | Between 2:00 PM UTC and 6:26 PM UTC, we experienced intermittent issues while submitting tickets using a custom M...read more |
| 2024-10-29 09:43 | Issue with Team Fields and User Picker | major | 42 mins | Between 07:30 UTC to 09:X30 UTC, we experienced issues with user mentions for Confluence, and Team fields and Use...read more |
| 2024-10-23 17:49 | Tenant provisioning and user management actions - degraded performance | none | 0 second | Between 2024-10-23, 15:09 UTC and 2024-10-23, 17:06 UTC, we identified an issue that affected tenant provisioning...read more |
| 2024-10-23 17:22 | Unable to load JSM customer portals | none | 0 second | Between 23-Oct 02:20 PM UTC and 23-Oct 02:50 PM UTC, we experienced an issue with customers not being able to acc...read more |