Current Status: Kore.ai is UP
We checked the official Kore.ai status page for updates 2 mins, 55 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-21 21:00 | [Scheduled] XO Platform Patch Release (10.9.1 / 11.8.1) /XO Contact Center (3.8.1) - APAC - Sydney R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-21 10:00 | [Scheduled] XO Platform Patch Release (10.9.1) (UAE Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-20 18:00 | [Scheduled] XO Platform Patch Release (10.9.1 / 11.8.1) /XO Contact Center (3.8.1) (Japan Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-20 10:00 | [Scheduled] XO Platform Patch Release (10.9.1 / 11.8.1) (London Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-20 08:00 | [Scheduled] XO Platform Patch Release (10.9.1/ 11.8.1) /XO Contact Center (3.8.1) -Europe - Frankfur... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-19 21:00 | [Scheduled] XO Platform Patch Release (10.9.1 / 11.8.1) /XO Contact Center (3.8.1) (India Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-19 10:00 | [Scheduled] XO Platform Patch Release (10.9.1/ 11.8.1) / XO Contact Center (3.8.1) (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-13 21:00 | [Scheduled] XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 APAC - Sydney Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-13 21:00 | [Scheduled] XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 (INDIA Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-13 11:56 | Investigating issues with XO Platform on US Region | minor | 47 mins | This is incident is resolved.This is incident is resolved. |
| 2024-12-13 11:15 | [Scheduled] Urgent Maintenance in Progress - US SaaS Environment | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-13 10:00 | [Scheduled] XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 (UAE Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-12 18:00 | [Scheduled] XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 (Japan Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-12 10:00 | [Scheduled] XO Platform Patch Release (10.9.0/11.8.0)/(London Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-12 08:00 | [Scheduled] XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 Europe - Frankfurt Reg... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-12 04:25 | Intermittent call drops observed on our US instance. | minor | 1 hr, 17 mins | The incident is resolved now. We continue to monitor the systems very closely. We appreciate your patience while ...read more |
| 2024-12-11 14:30 | [Scheduled] XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-09 19:19 | [Scheduled] CANCELLED - XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 (Japan Reg... | maintenance | 0 second | Due to unforeseen reasons we are deferring this release to a future date. We will communicate the new date shortl...read more |
| 2024-12-09 19:19 | [Scheduled] CANCELLED - XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 (UAE Regio... | maintenance | 0 second | Due to unforeseen reasons we are deferring this release to a future date. We will communicate the new date shortl...read more |
| 2024-12-09 19:18 | [Scheduled] CANCELLED - XO Platform Patch Release (10.9.0/11.8.0)/(London Region) | maintenance | 0 second | Due to unforeseen reasons we are deferring this release to a future date. We will communicate the new date shortl...read more |
| 2024-12-09 19:17 | [Scheduled] CANCELLED - XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 Europe - F... | maintenance | 0 second | Due to unforeseen reasons we are deferring this release to a future date. We will communicate the new date shortl...read more |
| 2024-12-09 19:15 | [Scheduled] CANCELLED - XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 APAC - Syd... | maintenance | 0 second | Due to unforeseen reasons we are deferring this release to a future date. We will communicate the new date shortl...read more |
| 2024-12-09 17:07 | Production Degradation Update | minor | 1 hr, 13 mins | We have reverted to the previous version at around 5.55 pm IST hours and no issues have been observed sinceWe have reverted to the previous version at around 5.55 pm IST hours and no issues have been observed since |
| 2024-12-09 10:00 | [Scheduled] CANCELLED - XO Platform Patch Release (10.9.0/11.8.0)/XO Contact Center 3.8.0 (US Region... | maintenance | 3 hrs | The scheduled maintenance was completed. However, as mentioned in the incident https://status.kore.com/incidents/...read more |
| 2024-12-08 20:18 | Investigating issues on our IND Instance | critical | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-24 21:00 | [Scheduled] XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 (India Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-23 20:00 | [Scheduled] XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 - APAC - Sydney Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-22 18:00 | [Scheduled] XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 (Japan Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-22 10:00 | [Scheduled] XO Platform Patch Release (10.8.1/11.7.1) (UAE Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-19 10:00 | [Scheduled] XO Platform Patch Release (10.8.1/11.7.1) (London Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-19 08:00 | [Scheduled] XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 -Europe - Frankfurt Re... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-18 10:00 | [Scheduled] XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-16 10:56 | Partial Outage Observed on our US Instance. | major | 16 mins | The issue was fixed around 10:43AM IST hours and we are monitoring the results.The issue was fixed around 10:43AM IST hours and we are monitoring the results. |
| 2024-11-15 03:20 | US Instance (XO and Kore Voice Gateway) - Observing sporadic bot latency issues (minimal or no impac... | minor | 25 mins | The issue has been resolved. We are continuously monitoring, alert, and on standby.The issue has been resolved. We are continuously monitoring, alert, and on standby. |
| 2024-11-11 20:36 | Degraded Performance with the SearchAssist Platform on the US Instance | minor | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-10 20:00 | [Scheduled] XO Platform Patch Release (10.8.0/11.7.0)/XO Contact Center 3.7.0 (India Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-09 20:00 | [Scheduled] XO Platform Patch Release (10.8.0/11.7.0)/XO Contact Center 3.7.0 - APAC - Sydney Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-08 18:00 | [Scheduled] XO Platform Patch Release (10.8.0/11.7.0)/XO Contact Center 3.7.0 (Japan Region) | maintenance | 5 hrs | The scheduled maintenance has been completed. Redis migration took more time than originally anticipated. A brief...read more |
| 2024-11-04 10:00 | [Scheduled] XO Platform Patch Release (10.8.0/11.7.0) (London Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-04 08:00 | [Scheduled] XO Platform Patch Release (10.8.0/11.7.0)/XO Contact Center 3.7.0 -Europe - Frankfurt Re... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-03 10:00 | [Scheduled] XO Platform Patch Release (10.8.0/11.7.0)/XO Contact Center 3.7.0 (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-01 23:48 | Platform avaialbility in EU region. | major | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-27 20:00 | [Scheduled] XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 (India Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-26 20:00 | [Scheduled] XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 - APAC - Sydney Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-26 13:27 | Investigating issues with XO Platform on US Region | none | 18 mins | This incident is being closed. We apologize for any confusion this may have caused and appreciate your understand...read more |
| 2024-10-25 18:00 | [Scheduled] XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 (Japan Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-22 10:00 | [Scheduled] XO Platform Patch Release (10.7.1/11.6.1) (London Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-22 08:00 | [Scheduled] XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 -Europe - Frankfurt Re... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-21 10:00 | [Scheduled] XO Platform Patch Release (10.7.1/11.6.1)/XO Contact Center 3.6.1 (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-18 14:19 | Degraded Performance with the XO Platform on the DE Instance | minor | 22 mins | This incident has been resolved.This incident has been resolved. |