Current Status: Lookback is UP
We checked the official Lookback status page for updates 1 min, 48 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-19 03:42 | New redactions are not being processed | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 12:37 | Dashboard and Player outage | none | 0 second | Mar 13, 05:37 PDTResolved - This incident has been resolved.Mar 13, 04:43 PDTMonitoring - A fix has been implemen...read more |
| 2025-03-13 11:24 | New redactions are not being processed | none | 0 second | Mar 13, 04:24 PDTResolved - This incident has been resolved.Dec 19, 06:09 PSTMonitoring - A fix has been implemen...read more |
| 2025-03-13 04:24 | Dashboard and Player outage | major | 1 hr, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-03 09:05 | Android app temporarily unavailable | none | 0 second | Jul 3, 02:05 PDTResolved - The Android application has now been restoredJul 2, 15:53 PDTIdentified - We believe...read more |
| 2024-07-02 15:52 | Android app temporarily unavailable | major | 10 hrs, 13 mins | The Android application has now been restoredThe Android application has now been restored |
| 2024-05-28 17:54 | Transcriptions are slow | none | 0 second | May 28, 10:54 PDTResolved - All pending transcriptions have now been completed and new transcriptions will comple...read more |
| 2024-05-28 05:55 | Transcriptions are slow | minor | 4 hrs, 59 mins | All pending transcriptions have now been completed and new transcriptions will complete promptly again. Apologies...read more |
| 2024-05-03 08:00 | Playback unavailable | none | 0 second | May 3, 01:00 PDTResolved - An outage affecting playback of previously recorded sessions.May 3, 01:00 PDTResolved - An outage affecting playback of previously recorded sessions. |
| 2024-05-03 01:00 | Playback unavailable | major | 0 second | An outage affecting playback of previously recorded sessions.An outage affecting playback of previously recorded sessions. |
| 2024-01-19 19:05 | Slow loading times | none | 0 second | Jan 19, 11:05 PSTResolved - This incident has been resolved.Jan 19, 10:39 PSTInvestigating - We are currently inv...read more |
| 2024-01-19 10:39 | Slow loading times | minor | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-25 07:56 | Participate links not working | none | 0 second | Sep 25, 00:56 PDTResolved - This incident has been resolved.Sep 25, 00:46 PDTIdentified - The issue has been iden...read more |
| 2023-09-25 00:46 | Participate links not working | major | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-26 16:00 | Emails, notifications, transcriptions, and player feed not working | none | 0 second | May 26, 09:00 PDTResolved - We have restored our queue system and all effected systems are now operational.May 26...read more |
| 2023-05-26 06:43 | Emails, notifications, transcriptions, and player feed not working | major | 2 hrs, 17 mins | We have restored our queue system and all effected systems are now operational.We have restored our queue system and all effected systems are now operational. |
| 2023-02-20 18:56 | Not possible to create new organizations, slow loading of dashboard, organization settings, and play... | none | 0 second | Feb 20, 10:56 PSTResolved - All systems are operational. We're continuing to keep an eye out on any degraded perf...read more |
| 2023-02-20 07:13 | Not possible to create new organizations, slow loading of dashboard, organization settings, and play... | major | 3 hrs, 43 mins | All systems are operational. We're continuing to keep an eye out on any degraded performance when it comes to org...read more |
| 2023-02-08 07:59 | Login unavailable | none | 0 second | Feb 7, 23:59 PSTResolved - This incident has been resolved.Feb 7, 23:58 PSTUpdate - Our fix worked. Considering...read more |
| 2023-02-07 14:44 | Login unavailable | major | 9 hrs, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2022-10-26 15:41 | Users cannot login to dashboard and player | none | 0 second | Oct 26, 08:41 PDTResolved - This incident has been resolved.Oct 26, 08:29 PDTInvestigating - We are currently inv...read more |
| 2022-10-26 08:29 | Users cannot login to dashboard and player | critical | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-25 13:42 | Elevated errors | none | 0 second | Jan 25, 05:42 PSTResolved - The issue has been resolved and dashboard is stable again.Jan 25, 05:28 PSTInvestigat...read more |
| 2022-01-25 05:28 | Elevated errors | critical | 14 mins | The issue has been resolved and dashboard is stable again.The issue has been resolved and dashboard is stable again. |
| 2022-01-14 03:16 | Information about the Log4j issue. | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2022-01-06 10:45 | Information about the Log4j issue. | none | 0 second | Jan 6, 02:45 PSTResolved - This incident has been resolved.Dec 17, 00:19 PSTUpdate - AWS has confirmed that the ...read more |
| 2021-09-07 04:14 | Users cannot log in to lookback.io | none | 0 second | Sep 6, 21:14 PDTResolved - This incident has been resolved.Sep 6, 21:13 PDTUpdate - Rollback of previous deploy...read more |
| 2021-09-06 21:04 | Users cannot log in to lookback.io | critical | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-26 18:30 | Chrome 92: Participants not being able to hear Moderators in Participate for Desktop (LiveShare) | none | 0 second | Jul 26, 11:30 PDTResolved - A fixed Chrome extension is approved in the Chrome Web Store, and published as versio...read more |
| 2021-07-26 06:57 | Chrome 92: Participants not being able to hear Moderators in Participate for Desktop (LiveShare) | minor | 4 hrs, 33 mins | A fixed Chrome extension is approved in the Chrome Web Store, and published as version 2.24.3.A fixed Chrome extension is approved in the Chrome Web Store, and published as version 2.24.3. |
| 2021-06-22 13:22 | Sessions not becoming watchable | none | 0 second | Jun 22, 06:22 PDTResolved - This incident has been resolved.Jun 22, 06:10 PDTIdentified - We've identified the is...read more |
| 2021-06-22 09:08 | Watching replay sessions doesn't work – stuck in "Loading..." | none | 0 second | Jun 22, 02:08 PDTResolved - This incident has been resolved.Jun 22, 02:06 PDTIdentified - The issue has been iden...read more |
| 2021-06-22 04:30 | Sessions not becoming watchable | major | 1 hr, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2021-06-22 00:01 | Watching replay sessions doesn't work – stuck in "Loading..." | major | 2 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2021-06-01 06:07 | Users are unable to access player, dashboard, or settings | none | 0 second | May 31, 23:07 PDTResolved - This incident has been resolved.May 31, 21:43 PDTUpdate - We are continuing to invest...read more |
| 2021-05-31 17:00 | Users are unable to access player, dashboard, or settings | critical | 6 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-26 21:35 | Experiencing intermittent issues when loading dashboard and player | none | 0 second | Apr 26, 14:35 PDTResolved - This incident has been resolved.Apr 26, 14:31 PDTMonitoring - A fix has been implemen...read more |
| 2021-04-26 12:06 | Experiencing intermittent issues when loading dashboard and player | major | 2 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-15 15:00 | Slowdown in main backend – affecting dashboard, player, and participant's sessions | none | 0 second | Apr 15, 08:00 PDTResolved - We had a near outage in one of our main backends, which affected queries from- the da...read more |
| 2021-04-15 08:00 | Slowdown in main backend – affecting dashboard, player, and participant's sessions | none | 0 second | We had a near outage in one of our main backends, which affected queries from - the dashboard - the player - and...read more |
| 2021-02-08 16:45 | Recordings DB outage | none | 0 second | Feb 8, 08:45 PSTResolved - We are currently investigating this issue.Feb 8, 08:45 PSTResolved - We are currently investigating this issue. |
| 2021-02-08 08:45 | Recordings DB outage | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2021-01-27 14:42 | Users are unable to start new sessions or end existing sessions | none | 0 second | Jan 27, 06:42 PSTResolved - This issue has been resolved.Jan 27, 06:30 PSTUpdate - We are continuing to work on a...read more |
| 2021-01-27 06:29 | Users are unable to start new sessions or end existing sessions | critical | 13 mins | This issue has been resolved.This issue has been resolved. |
| 2020-10-06 16:37 | Some moderators running sessions with iOS Participate app users on iOS are unable to hear Participan... | none | 0 second | Oct 6, 09:37 PDTResolved - Fixed in Participate iOS 4.3.2Oct 5, 12:31 PDTUpdate - We have tested a fix for the ...read more |
| 2020-10-05 09:25 | Some moderators running sessions with iOS Participate app users on iOS are unable to hear Participan... | major | 24 hrs, 12 mins | Fixed in Participate iOS 4.3.2Fixed in Participate iOS 4.3.2 |
| 2020-05-11 17:12 | Some customers are unable to access the dashboard, player, and cannot carry out sessions | none | 0 second | May 11, 10:12 PDTResolved - We are not seeing any further errors at this time.May 11, 10:05 PDTMonitoring - We ar...read more |
| 2020-05-11 09:46 | Some customers are unable to access the dashboard, player, and cannot carry out sessions | major | 26 mins | We are not seeing any further errors at this time.We are not seeing any further errors at this time. |
| 2020-04-20 19:06 | Some customers are having issues loading the dashboard or videos | none | 0 second | Apr 20, 12:06 PDTResolved - Errors have subsided and this incident has been marked as resolved.Apr 20, 11:45 PDTM...read more |
| 2020-04-20 11:37 | Some customers are having issues loading the dashboard or videos | none | 29 mins | Errors have subsided and this incident has been marked as resolved.Errors have subsided and this incident has been marked as resolved. |