Current Status: LoyaltyLion is UP
We checked the official LoyaltyLion status page for updates 3 mins, 14 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-28 17:49 | Partial API outage and delays in data processing | minor | 16 hrs, 9 mins | This incident has been resolved. All our systems are operational and the data backlog has been cleared.This incident has been resolved. All our systems are operational and the data backlog has been cleared. |
| 2024-08-19 17:21 | Delays in data processing | major | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-04 02:00 | SDK outage | none | 0 second | Our SDK components went offline due to an issue with our CDN provider. We migrated to our backup CDN and full fun...read more |
| 2024-03-02 13:30 | Job queue partial outage | major | 0 second | We observed a performance degradation in one of our job queueing subsystems. As part of recovery to normal opera...read more |
| 2024-02-20 21:15 | Increased API and platform latency | major | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-25 19:06 | Data Processing Delays | minor | 1 hr, 25 mins | We've caught up with the backlog of jobs and our platform is back to normal.We've caught up with the backlog of jobs and our platform is back to normal. |
| 2023-12-07 16:53 | Data Processing Delays | minor | 16 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-29 11:00 | Data Processing Delays | minor | 0 second | Our background job processing infrastructure is running behind which is causing delays in events such us email se...read more |
| 2023-11-24 16:12 | Partial API and platform outage | none | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-08 20:52 | Elevated platform and API response time | major | 0 second | A misconfigured cache caused elevated response times for our platform and API routes.A misconfigured cache caused elevated response times for our platform and API routes. |
| 2023-09-19 16:52 | Elevated platform response time | critical | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-13 17:34 | Elevated platform response time | critical | 3 hrs, 45 mins | All systems are back to normal. We'll continue to monitor and perform a root cause analysis.All systems are back to normal. We'll continue to monitor and perform a root cause analysis. |
| 2023-08-02 20:30 | Partial API outage | major | 25 mins | The situation has now been resolvedThe situation has now been resolved |
| 2023-05-01 23:58 | API and platform outage | major | 0 second | We saw an outage beginning at 23:58 BST on May 1st. Service was partially restored at 00:34 BST May 2nd and norma...read more |
| 2023-05-01 18:00 | Partial API and platform outage | none | 0 second | Between 17:10-17:20 API and Platform endpoints experienced a partial outage. Some API requests may have failed du...read more |
| 2023-02-22 13:15 | Merchant account sign in issues | major | 0 second | Shopify merchants unable to sign in for ~90 minutes; no shopper-facing functionality was impactedShopify merchants unable to sign in for ~90 minutes; no shopper-facing functionality was impacted |
| 2022-04-27 12:29 | Partial API and platform outage | major | 1 hr, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-05 20:21 | Partial API and platform outage | major | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-15 04:00 | Partial API and platform outage | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2021-03-30 01:15 | Degraded merchant account & API performance | minor | 36 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-19 12:50 | Job processing delays | minor | 1 hr, 21 mins | We've caught up with our backlog and all delayed jobs have now been processed.We've caught up with our backlog and all delayed jobs have now been processed. |
| 2020-10-27 22:45 | Partial API and platform outage | major | 1 hr, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2020-10-06 16:20 | Elevated response times for API and platform services | major | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-01 13:25 | Elevated response times for API and platform services | minor | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2020-07-27 19:12 | SDK functionality impaired | major | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2019-11-18 19:00 | Partial API & Platform outage | none | 0 second | Some API and Platform requests will have failed between 19:07 - 21:03 UTC.Some API and Platform requests will have failed between 19:07 - 21:03 UTC. |
| 2019-09-10 16:29 | Partial API and platform outage | none | 0 second | For a period of about 10 minutes our API and platform experienced degraded functionality and may have returned er...read more |
| 2019-02-04 16:25 | Outage | major | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2017-02-01 14:57 | Merchant account outage | major | 26 mins | We've resolved the issue and all merchant-facing aspects of LoyaltyLion are now operational.We've resolved the issue and all merchant-facing aspects of LoyaltyLion are now operational. |
| 2017-01-04 17:16 | Shopify embedded POS app outage | major | 3 hrs, 43 mins | The Shopify apps team have fixed the issue and LoyaltyLion and all other POS apps should be working again. You do...read more |
| 2016-10-28 13:00 | Merchant account outage | none | 0 second | We had a temporary outage in the merchant account which affected the rules area. Access was restored promptly and...read more |