Current Status: LoyaltyLion is UP
We checked the official LoyaltyLion status page for updates 3 mins, 39 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-29 09:58 | Partial API outage and delays in data processing | none | 0 second | Oct 29, 09:58 GMTResolved - This incident has been resolved. All our systems are operational and the data backlog...read more |
| 2024-08-19 17:39 | Delays in data processing | none | 0 second | Aug 19, 18:39 BSTResolved - This incident has been resolved.Aug 19, 17:21 BSTInvestigating - We are currently inv...read more |
| 2024-03-04 02:00 | SDK outage | none | 0 second | Mar 4, 02:00 GMTResolved - Our SDK components went offline due to an issue with our CDN provider. We migrated to...read more |
| 2024-03-02 13:30 | Job queue partial outage | none | 0 second | Mar 2, 13:30 GMTResolved - We observed a performance degradation in one of our job queueing subsystems.As part o...read more |
| 2024-02-20 21:49 | Increased API and platform latency | none | 0 second | Feb 20, 21:49 GMTResolved - This incident has been resolved.Feb 20, 21:49 GMTMonitoring - The situation has been ...read more |
| 2024-01-25 20:31 | Data Processing Delays | none | 0 second | Jan 25, 20:31 GMTResolved - We've caught up with the backlog of jobs and our platform is back to normal.Jan 25, 1...read more |
| 2023-12-08 09:03 | Data Processing Delays | none | 0 second | Dec 8, 09:03 GMTResolved - This incident has been resolved.Dec 7, 16:53 GMTIdentified - Our background job proc...read more |
| 2023-11-29 11:00 | Data Processing Delays | none | 0 second | Nov 29, 11:00 GMTResolved - Our background job processing infrastructure is running behind which is causing delay...read more |
| 2023-11-24 16:35 | Partial API and platform outage | none | 0 second | Nov 24, 16:35 GMTResolved - This incident has been resolved.Nov 24, 16:30 GMTUpdate - We're further increasing ca...read more |
| 2023-11-08 20:52 | Elevated platform and API response time | none | 0 second | Nov 8, 20:52 GMTResolved - A misconfigured cache caused elevated response times for our platform and API routes.Nov 8, 20:52 GMTResolved - A misconfigured cache caused elevated response times for our platform and API routes. |
| 2023-09-19 16:16 | Elevated platform response time | none | 0 second | Sep 19, 17:16 BSTResolved - This incident has been resolved.Sep 19, 17:11 BSTMonitoring - We've identified the is...read more |
| 2023-09-13 20:19 | Elevated platform response time | none | 0 second | Sep 13, 21:19 BSTResolved - All systems are back to normal. We'll continue to monitor and perform a root cause an...read more |
| 2023-08-02 19:55 | Partial API outage | none | 0 second | Aug 2, 20:55 BSTResolved - The situation has now been resolvedAug 2, 20:30 BSTUpdate - We are continuing to inv...read more |
| 2023-05-01 22:58 | API and platform outage | none | 0 second | May 1, 23:58 BSTResolved - We saw an outage beginning at 23:58 BST on May 1st. Service was partially restored at...read more |
| 2023-05-01 17:00 | Partial API and platform outage | none | 0 second | May 1, 18:00 BSTResolved - Between 17:10-17:20 API and Platform endpoints experienced a partial outage. Some API...read more |
| 2023-02-22 13:15 | Merchant account sign in issues | none | 0 second | Feb 22, 13:15 GMTResolved - Shopify merchants unable to sign in for ~90 minutes; no shopper-facing functionality ...read more |
| 2022-04-27 12:48 | Partial API and platform outage | none | 0 second | Apr 27, 13:48 BSTResolved - This incident has been resolved.Apr 27, 12:29 BSTIdentified - The issue has been iden...read more |
| 2022-04-05 20:01 | Partial API and platform outage | none | 0 second | Apr 5, 21:01 BSTResolved - This incident has been resolved.Apr 5, 20:21 BSTIdentified - The issue has been iden...read more |
| 2021-07-15 03:00 | Partial API and platform outage | none | 0 second | Jul 15, 04:00 BSTResolved - We are currently investigating this issue.Jul 15, 04:00 BSTResolved - We are currently investigating this issue. |
| 2021-03-31 13:01 | Degraded merchant account & API performance | none | 0 second | Mar 31, 14:01 BSTResolved - This incident has been resolved.Mar 31, 13:31 BSTMonitoring - We've rolled out our fi...read more |
| 2021-03-19 14:11 | Job processing delays | none | 0 second | Mar 19, 14:11 GMTResolved - We've caught up with our backlog and all delayed jobs have now been processed.Mar 19,...read more |
| 2020-10-28 00:15 | Partial API and platform outage | none | 0 second | Oct 28, 00:15 GMTResolved - This incident has been resolved.Oct 27, 23:45 GMTUpdate - We are continuing to invest...read more |
| 2020-10-06 15:28 | Elevated response times for API and platform services | none | 0 second | Oct 6, 16:28 BSTResolved - This incident has been resolved.Oct 6, 16:27 BSTUpdate - We are continuing to invest...read more |
| 2020-09-01 12:50 | Elevated response times for API and platform services | none | 0 second | Sep 1, 13:50 BSTResolved - This incident has been resolved.Sep 1, 13:26 BSTUpdate - We are continuing to invest...read more |
| 2020-07-27 18:21 | SDK functionality impaired | none | 0 second | Jul 27, 19:21 BSTResolved - This incident has been resolved.Jul 27, 19:20 BSTMonitoring - SDK components should n...read more |
| 2019-11-18 19:00 | Partial API & Platform outage | none | 0 second | Some API and Platform requests will have failed between 19:07 - 21:03 UTC.Some API and Platform requests will have failed between 19:07 - 21:03 UTC. |
| 2019-09-10 16:29 | Partial API and platform outage | none | 0 second | For a period of about 10 minutes our API and platform experienced degraded functionality and may have returned er...read more |
| 2019-02-04 16:25 | Outage | major | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2017-02-01 14:57 | Merchant account outage | major | 26 mins | We've resolved the issue and all merchant-facing aspects of LoyaltyLion are now operational.We've resolved the issue and all merchant-facing aspects of LoyaltyLion are now operational. |
| 2017-01-04 17:16 | Shopify embedded POS app outage | major | 3 hrs, 43 mins | The Shopify apps team have fixed the issue and LoyaltyLion and all other POS apps should be working again. You do...read more |
| 2016-10-28 13:00 | Merchant account outage | none | 0 second | We had a temporary outage in the merchant account which affected the rules area. Access was restored promptly and...read more |