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Past matillion Incidents

Source: Official matillion status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-03-22 08:00 [Scheduled] Infrastructure Update
maintenance
4 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-03-06 16:48 Netsuite Suiteanalytics Component- Oauth fails with error
minor
0 second

We are continuing to work on a fix for this issue.We are continuing to work on a fix for this issue.

2025-01-30 14:46 Designer: Intermittent issues with the Git Integration when using GitHub
minor
1 hr, 15 mins

This incident has been resolved.This incident has been resolved.

2025-01-21 16:03 Designer: Intermittent issues with the Git Integration when using BitBucket
minor
16 hrs, 1 min

This incident has been resolved.This incident has been resolved.

2024-12-14 09:00 [Scheduled] Infrastructure Update
maintenance
9 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-12-05 19:50 Issue with Snowflake Cortex AI component within Data Productivity Cloud
minor
19 hrs, 53 mins

This incident has been resolved.This incident has been resolved.

2024-12-02 21:52 Data Productivity Cloud - Pipeline execution is stalled within EU Region
critical
2 hrs, 50 mins

This incident has been resolved.This incident has been resolved.

2024-11-16 08:30 Scheduler Service: Schedules that have been created for any pipeline that is within a folder in the ...
minor
4 hrs, 56 mins

This incident has been resolved.This incident has been resolved.

2024-11-15 10:24 Account administration issue affecting a small group of customers
minor
1 hr, 23 mins

This incident has been resolved.This incident has been resolved.

2024-11-05 09:54 Scheduler: Some scheduled pipelines running an hour earlier in regions which observe daylight saving...
minor
48 hrs, 35 mins

This incident has been resolved. To fix existing schedules please follow these instructions: https://support.ma...

2024-10-16 08:22 Designer: Unable to add custom connectors to pipelines
minor
44 mins

This incident has now been resolved and is now operational.This incident has now been resolved and is now operational.

2024-09-03 13:31 Hub Billing: Customers intermittently unable to report on credit usage
none
335 hrs, 54 mins

This incident has been resolved.This incident has been resolved.

2024-08-30 06:14 Matillion Website is down Service Unavailable
none
10 mins

This incident has been resolved.This incident has been resolved.

2024-08-22 09:40 Unable to run any pipelines in projects containing Flex connectors
minor
0 second

This incident has been resolved.This incident has been resolved.

2024-08-21 10:47 Customers may be experiencing issues reaching some BYOG branches
minor
7 hrs, 21 mins

This incident has been resolved.This incident has been resolved.

2024-08-08 14:35 GIT Integration issues
minor
139 hrs, 1 min

This incident has been resolved.This incident has been resolved.

2024-07-18 08:43 Projects unavailable within US region
critical
19 mins

The incident has been resolved.The incident has been resolved.

2024-07-17 12:35 Lineage issue in EU region
minor
7 mins

The incident has been resolved.The incident has been resolved.

2024-06-27 10:14 Issue with Snowflake Cortex Components within Data Productivity Cloud
minor
47 hrs, 33 mins

This incident has been resolved.This incident has been resolved.

2024-06-19 12:04 HUB: Unable to Setup Trial Snowflake warehouses and a perpetual loading screen is shown
minor
56 mins

This incident has been resolved.This incident has been resolved.

2024-06-11 08:47 Designer: Slow performance for projects with more than 50 pipelines
minor
3 hrs, 41 mins

This incident has been resolved.This incident has been resolved.

2024-06-06 14:09 Designer: Unable to successfully validate the Fixed Iterator component Iteration Values (execution i...
minor
1 hr, 20 mins

This incident has been resolved.This incident has been resolved.

2024-05-31 09:40 Degraded experience in designer for databricks customers
minor
6 hrs, 1 min

This incident has been resolved.This incident has been resolved.

2024-05-30 17:06 Designer: Unable to Access oAuth Configurations
critical
35 mins

This incident has been resolved.This incident has been resolved.

2024-05-13 13:37 Ongoing outage impacting runtime and design time development
critical
16 mins

The situation has been resolved in both the US and the EU.The situation has been resolved in both the US and the EU.

2024-05-07 09:00 [Scheduled] Schedule maintenance: potential impact to Agent Stability
maintenance
0 second

Scheduled maintenance is currently in progress. We will provide updates as necessary.Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-04-29 10:48 [Scheduled] Scheduled maintenance window for Custom Connecter
maintenance
6 hrs, 12 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-04-23 18:51 Hub accounts receiving 500 return code when trying to access projects
critical
17 mins

This incident has been resolved.This incident has been resolved.

2024-04-22 15:09 Unable to deploy new agents for data productivity cloud
major
2 hrs, 22 mins

This incident has been resolved.This incident has been resolved.

2024-04-03 09:53 Google ADs Query: [403] The caller does not have permission. Developer token is not allowed with pro...
minor
50 hrs, 12 mins

We have identified the issue and published a knowledge-based article for our customer base to resolve this issue ...

2024-04-02 14:15 (EU) : Matillion Hosted Agents - No Agent instances available
major
4 hrs, 1 min

This incident has been resolved.This incident has been resolved.

2024-04-02 08:41 HUB Login issue due to Auth0
minor
55 mins

This incident has been resolved.This incident has been resolved.

2024-03-22 12:40 Query Result to Scalar Component: Issue with variable resolution
none
1 hr, 48 mins

The Query Result to Scalar Component issue has been resolved, and it is now working as intended.The Query Result to Scalar Component issue has been resolved, and it is now working as intended.

2024-01-27 11:01 [Scheduled] Matillion Hub/Data Productivity Cloud Databases Maintenance
maintenance
1 hr, 40 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-01-22 11:12 Ongoing outage within EU production causing pipelines and schedules to fail execution.
critical
48 mins

The issue has been resolved, and service has been restored.The issue has been resolved, and service has been restored.

2024-01-18 09:51 Our engineering teams are currently investigating an issue of Agent status "UNKNOWN"
major
2 hrs, 22 mins

The issue has been resolved and it has been confirmed that no more UNKNOWN agent statusesThe issue has been resolved and it has been confirmed that no more UNKNOWN agent statuses

2024-01-16 16:22 Ongoing investigation into hub billing outage impacting Matillion ETL
major
44 mins

The issue has been resolved; if any of your instances are in an unlicensed state; a restart is required to ensur...

2024-01-11 13:43 Matillion Data Load User interface unavailable
major
5 mins

Users within US region operations have been restored.Users within US region operations have been restored.

2024-01-11 13:08 DPC - Cannot create or read secrets in region EU1
critical
3 hrs, 20 mins

This incident has been resolved.This incident has been resolved.

2023-12-19 13:03 DPC: Issue running and publishing pipelines
major
59 mins

This incident has been resolved.This incident has been resolved.

2023-12-06 20:05 Potential inaccuracies in billing data
minor
44 hrs, 4 mins

The incident has been resolved, and billing systems are back live and processing new events. There are ongoing a...

2023-12-05 20:56 No Agent Connections to Data Loader Platform in us-east-1
major
1 hr, 28 mins

This incident has been resolved.This incident has been resolved.

2023-10-30 20:34 Severe third-party outage: Matillion service unavailable
critical
36 mins

Matillion has observed the platform returning to regular behaviour post-deployment of resolution by third parties...

2023-09-28 15:59 DPC Customer with OAUTH token refresh issue
minor
22 hrs, 26 mins

The incident has been resolved.The incident has been resolved.

2023-09-27 15:48 Designer: US Region - slowness observed when provisioning trial Snowflake accounts and agents
minor
56 mins

This incident has been resolved.This incident has been resolved.

2023-09-07 15:44 Hub: Customers cannot view credit consumption page
major
59 mins

This incident has been resolved.This incident has been resolved.

2023-09-05 17:02 Hub: Users may be experiencing intermittent issues logging into Matillion Hub
major
27 mins

This incident has been resolved.This incident has been resolved.

2023-08-21 13:30 Agents Unable to Schedule in the US Region
minor
0 second

A small number of agents were unable to be scheduled in the US region. This issue was investigated and resolved.A small number of agents were unable to be scheduled in the US region. This issue was investigated and resolved.

2023-08-15 12:20 Iterator Component Error in Designer
minor
2 hrs, 36 mins

This issue has now been resolvedThis issue has now been resolved

2023-08-11 11:12 Hub: Users in US locations may experience issues logging in via Matillion Hub
minor
21 mins

This incident has been resolved.This incident has been resolved.