Current Status: Mode is UP
We checked the official Mode status page for updates 3 mins, 27 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-31 04:58 | Delayed delivery of scheduled emails | minor | 59 mins | The incident has been resolved. Please reach out to Support, via chat or by emailing support@mode.com, if you are...read more |
| 2025-02-20 16:20 | Discovery Database Stale Data | critical | 69 hrs, 52 mins | We believe this issue to now be resolved.We believe this issue to now be resolved. |
| 2025-01-09 17:53 | Bridge Connection Failures | critical | 8 mins | Our Engineers have rolled back today's deploy, and will deploy corrected code tomorrow. Bridged Connections are ...read more |
| 2024-12-27 17:30 | O365 Logins for Users with Expired Sessions | none | 0 second | Due to the incident that occurred on Dec 23rd, some O365 users might see a screenshot stating "Approval Required"...read more |
| 2024-12-23 10:34 | O365 users unable to log in | major | 5 hrs, 10 mins | Our Engineers have implemented a fix. We believe the issue is now resolved. Please reach out to support@mode.co...read more |
| 2024-12-17 22:00 | Issue impacting running reports and queries | none | 0 second | There was an issue in Mode where queries were encountering a "There was a problem running your report" error, pre...read more |
| 2024-11-21 10:30 | Errors when accessing query header settings | none | 0 second | There was a period of time where users were unable to access query header settings and saw an error message. The ...read more |
| 2024-10-18 10:15 | Limited Documentation Access | major | 119 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 09:38 | Intercom Outage | major | 1 hr, 31 mins | We have resolved the issue and are resuming normal operations. There may be a delay as we continue to work throu...read more |
| 2024-09-30 05:36 | Community Workspace Reports Unavailable | none | 4 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-25 12:30 | AWS Degraded Performance | none | 0 second | Between 12:45 PM PDT and 1:56 PM PDT, AWS currently experienced degraded performance in the US-WEST-2 (Oregon) Re...read more |
| 2024-09-19 12:23 | Issues when signing in via Google SSO | major | 8 mins | Our engineers have pushed a fix and users should now be able to successfully authenticate. Please refresh and ret...read more |
| 2024-09-11 06:18 | Error message on API Keys management page in Workspace Settings | minor | 9 hrs, 23 mins | Our engineers have deployed a fix for this issue. A browser refresh may be necessary but the API tab is now acces...read more |
| 2024-09-04 10:30 | Error message on "My API Keys" page in Workspace Settings | none | 0 second | Starting around 17:19 UTC on September 4th, users accessing the "My API Keys" page in workspace settings may have...read more |
| 2024-08-26 10:16 | Delays affecting `QUERY_RUNS` table in Discovery Database | minor | 19 hrs, 17 mins | The data was backfilled just past midnight on the 27th and we expect future syncs to succeed. If you have any que...read more |
| 2024-08-20 15:00 | Report Runs Incident | minor | 21 mins | This issue is resolved, and we have reached out to the impacted customers.This issue is resolved, and we have reached out to the impacted customers. |
| 2024-08-19 09:53 | Delay Affecting `QUERY_RUNS` Table in Discovery Database | minor | 1 hr, 26 mins | We have backfilled the missing data in the Discovery Database. Future syncs should proceed as expected. Thanks ag...read more |
| 2024-08-12 12:48 | Intermittent Notebook Session Failures | none | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-31 11:15 | Brief, intermittent outage | none | 0 second | On July 31st, we experienced higher than expected memory usage between 10:15AM and 10:40AM PST. We expect this t...read more |
| 2024-07-30 11:28 | Missing email deliveries for some users | minor | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-16 12:00 | Inconsistent sync activity from Mode to Github repositories | none | 0 second | From approximately July 16, 2024 19:00 UTC there was the possibility that a sync to Github from Mode would not be...read more |
| 2024-06-13 17:47 | Daily Scheduled Reports Outage | none | 1 hr, 25 mins | The daily scheduled report runs are confirmed working as expected.The daily scheduled report runs are confirmed working as expected. |
| 2024-05-29 08:09 | Delays in Support ticket responses | minor | 2 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-28 01:56 | Intermittent Errors while loading charts | minor | 36 hrs, 39 mins | A recent upstream change in a server component generated errors during ingestion. Our Engineers have accounted fo...read more |
| 2024-05-17 08:24 | Error: Unable to load more schemas | minor | 13 mins | Our Engineers have corrected the behavior.Our Engineers have corrected the behavior. |
| 2024-05-10 12:00 | [Scheduled] Possible Service Interruption - System Maintenance Scheduled - Friday, May 10 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-26 11:00 | Third party service provider interruption | minor | 0 second | We observed issues with a third party service provider around 11am PT today for roughly 15 minutes. The impact wo...read more |
| 2024-04-23 14:08 | 503 Status Codes | none | 16 hrs, 26 mins | The incident has been resolved, but we will maintain ongoing monitoring. If you encounter any further issues, ple...read more |
| 2024-04-04 10:26 | Scheduled emails not being sent to some recipients | minor | 97 hrs, 1 min | This incident has been resolved. Thank you for your patience as we worked to provide a solution.This incident has been resolved. Thank you for your patience as we worked to provide a solution. |
| 2024-04-04 06:23 | Notebook library installation issues and outbound connections | none | 2 hrs, 8 mins | This incident has been resolved. We recommend refreshing your browser, restarting the Notebook, and then running ...read more |
| 2024-04-03 09:45 | Intermittent connection failures when running queries or reports | minor | 125 hrs, 43 mins | We have implemented temporary remediations that we believe will prevent the failure from occurring. However, we ...read more |
| 2024-03-21 09:24 | Scheduler fails to send some emails | minor | 1 hr, 32 mins | Our Engineers have applied a hotfix.Our Engineers have applied a hotfix. |
| 2024-03-19 12:43 | Report View Intermittent Error Behavior | minor | 3 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-13 10:17 | Mode Intercom | minor | 19 mins | Intercom has resolved the issue.Intercom has resolved the issue. |
| 2024-03-08 14:38 | Scheduler Outage | critical | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-12 08:42 | Email delivery delays and possible failures | minor | 23 hrs, 22 mins | Our third-party provider has resolved the outage and marked their incident as resolved. We expect email delivery ...read more |
| 2024-02-08 08:34 | Index Outage | major | 2 hrs, 57 mins | Our Engineers have resolved the issue.Our Engineers have resolved the issue. |
| 2024-02-07 13:24 | Charts showing an error when calculated fields are used in the color layer | minor | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-19 10:25 | Index Outage | major | 166 hrs, 49 mins | Our Engineers have resolved the issue with the third party service.Our Engineers have resolved the issue with the third party service. |
| 2023-12-12 11:04 | Reports Slow to Load | critical | 3 hrs, 48 mins | The incident is resolved and the Engineers continue to proactively monitor for the behavior.The incident is resolved and the Engineers continue to proactively monitor for the behavior. |
| 2023-11-15 16:55 | SQL Editor Results pane sometimes unable to display results | minor | 23 hrs, 39 mins | The Engineers continue to investigate but believe the issue to be isolated to rare specific instances. Please re...read more |
| 2023-11-07 08:45 | Issues when saving user specific settings in the SQL Editor | minor | 28 hrs, 55 mins | The fix for the SQL Editor settings issue was deployed at about 20:45 UTC. For the fix to take effect users shoul...read more |
| 2023-11-03 12:24 | GitHub Degraded Performance | none | 19 mins | GitHub has resolved their alert. Please retry any impacted GitHub Sync actions.GitHub has resolved their alert. Please retry any impacted GitHub Sync actions. |
| 2023-10-24 13:00 | Slow performance in loading pages in Mode | major | 72 hrs, 50 mins | After continued monitoring over the past few days we’ve determine that the issue has been resolved. If you experi...read more |
| 2023-10-12 07:40 | Delays in Support ticket responses. No impact to Mode Application | minor | 1 hr, 31 mins | Our vendor has confirmed the issue resolved and we have resumed our normal support operations. Thanks again for y...read more |
| 2023-10-09 17:44 | Empty Schema Browser | none | 20 hrs | Our Engineers have applied a fix and are re-processing data. We will continue to monitor.Our Engineers have applied a fix and are re-processing data. We will continue to monitor. |
| 2023-09-27 11:12 | Query Editor missing SQL Query | critical | 22 mins | The hotfix has resolved the issue.The hotfix has resolved the issue. |
| 2023-09-20 11:26 | Incorrect Report Formatting | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-13 16:59 | Mode Reports' Report View rendering incorrectly in Firefox and Chrome | none | 17 hrs, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-08 21:00 | [Scheduled] Possible Service Interruption - Mode Third Party Component | maintenance | 1 hr, 15 mins | The maintenance by our third party service has completed. Thank you for your patience!The maintenance by our third party service has completed. Thank you for your patience! |