Current Status: Mode is UP
We checked the official Mode status page for updates 5 mins, 15 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-23 10:34 | O365 users unable to log in | major | 5 hrs, 10 mins | Our Engineers have implemented a fix. We believe the issue is now resolved. Please reach out to support@mode.co...read more |
| 2024-12-17 22:00 | Issue impacting running reports and queries | none | 0 second | There was an issue in Mode where queries were encountering a "There was a problem running your report" error, pre...read more |
| 2024-11-21 10:30 | Errors when accessing query header settings | none | 0 second | There was a period of time where users were unable to access query header settings and saw an error message. The ...read more |
| 2024-10-18 10:15 | Limited Documentation Access | major | 119 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 09:38 | Intercom Outage | major | 1 hr, 31 mins | We have resolved the issue and are resuming normal operations. There may be a delay as we continue to work throu...read more |
| 2024-09-30 05:36 | Community Workspace Reports Unavailable | none | 4 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-25 12:30 | AWS Degraded Performance | none | 0 second | Between 12:45 PM PDT and 1:56 PM PDT, AWS currently experienced degraded performance in the US-WEST-2 (Oregon) Re...read more |
| 2024-09-19 12:23 | Issues when signing in via Google SSO | major | 8 mins | Our engineers have pushed a fix and users should now be able to successfully authenticate. Please refresh and ret...read more |
| 2024-09-11 06:18 | Error message on API Keys management page in Workspace Settings | minor | 9 hrs, 23 mins | Our engineers have deployed a fix for this issue. A browser refresh may be necessary but the API tab is now acces...read more |
| 2024-09-04 10:30 | Error message on "My API Keys" page in Workspace Settings | none | 0 second | Starting around 17:19 UTC on September 4th, users accessing the "My API Keys" page in workspace settings may have...read more |
| 2024-08-26 10:16 | Delays affecting `QUERY_RUNS` table in Discovery Database | minor | 19 hrs, 17 mins | The data was backfilled just past midnight on the 27th and we expect future syncs to succeed. If you have any que...read more |
| 2024-08-20 15:00 | Report Runs Incident | minor | 21 mins | This issue is resolved, and we have reached out to the impacted customers.This issue is resolved, and we have reached out to the impacted customers. |
| 2024-08-19 09:53 | Delay Affecting `QUERY_RUNS` Table in Discovery Database | minor | 1 hr, 26 mins | We have backfilled the missing data in the Discovery Database. Future syncs should proceed as expected. Thanks ag...read more |
| 2024-08-12 12:48 | Intermittent Notebook Session Failures | none | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-31 11:15 | Brief, intermittent outage | none | 0 second | On July 31st, we experienced higher than expected memory usage between 10:15AM and 10:40AM PST. We expect this t...read more |
| 2024-07-30 11:28 | Missing email deliveries for some users | minor | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-16 12:00 | Inconsistent sync activity from Mode to Github repositories | none | 0 second | From approximately July 16, 2024 19:00 UTC there was the possibility that a sync to Github from Mode would not be...read more |
| 2024-06-13 17:47 | Daily Scheduled Reports Outage | none | 1 hr, 25 mins | The daily scheduled report runs are confirmed working as expected.The daily scheduled report runs are confirmed working as expected. |
| 2024-05-29 08:09 | Delays in Support ticket responses | minor | 2 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-28 01:56 | Intermittent Errors while loading charts | minor | 36 hrs, 39 mins | A recent upstream change in a server component generated errors during ingestion. Our Engineers have accounted fo...read more |
| 2024-05-17 08:24 | Error: Unable to load more schemas | minor | 13 mins | Our Engineers have corrected the behavior.Our Engineers have corrected the behavior. |
| 2024-05-10 12:00 | [Scheduled] Possible Service Interruption - System Maintenance Scheduled - Friday, May 10 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-26 11:00 | Third party service provider interruption | minor | 0 second | We observed issues with a third party service provider around 11am PT today for roughly 15 minutes. The impact wo...read more |
| 2024-04-23 14:08 | 503 Status Codes | none | 16 hrs, 26 mins | The incident has been resolved, but we will maintain ongoing monitoring. If you encounter any further issues, ple...read more |
| 2024-04-04 10:26 | Scheduled emails not being sent to some recipients | minor | 97 hrs, 1 min | This incident has been resolved. Thank you for your patience as we worked to provide a solution.This incident has been resolved. Thank you for your patience as we worked to provide a solution. |
| 2024-04-04 06:23 | Notebook library installation issues and outbound connections | none | 2 hrs, 8 mins | This incident has been resolved. We recommend refreshing your browser, restarting the Notebook, and then running ...read more |
| 2024-04-03 09:45 | Intermittent connection failures when running queries or reports | minor | 125 hrs, 43 mins | We have implemented temporary remediations that we believe will prevent the failure from occurring. However, we ...read more |
| 2024-03-21 09:24 | Scheduler fails to send some emails | minor | 1 hr, 32 mins | Our Engineers have applied a hotfix.Our Engineers have applied a hotfix. |
| 2024-03-19 12:43 | Report View Intermittent Error Behavior | minor | 3 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-13 10:17 | Mode Intercom | minor | 19 mins | Intercom has resolved the issue.Intercom has resolved the issue. |
| 2024-03-08 14:38 | Scheduler Outage | critical | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-12 08:42 | Email delivery delays and possible failures | minor | 23 hrs, 22 mins | Our third-party provider has resolved the outage and marked their incident as resolved. We expect email delivery ...read more |
| 2024-02-08 08:34 | Index Outage | major | 2 hrs, 57 mins | Our Engineers have resolved the issue.Our Engineers have resolved the issue. |
| 2024-02-07 13:24 | Charts showing an error when calculated fields are used in the color layer | minor | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-19 10:25 | Index Outage | major | 166 hrs, 49 mins | Our Engineers have resolved the issue with the third party service.Our Engineers have resolved the issue with the third party service. |
| 2023-12-12 11:04 | Reports Slow to Load | critical | 3 hrs, 48 mins | The incident is resolved and the Engineers continue to proactively monitor for the behavior.The incident is resolved and the Engineers continue to proactively monitor for the behavior. |
| 2023-11-15 16:55 | SQL Editor Results pane sometimes unable to display results | minor | 23 hrs, 39 mins | The Engineers continue to investigate but believe the issue to be isolated to rare specific instances. Please re...read more |
| 2023-11-07 08:45 | Issues when saving user specific settings in the SQL Editor | minor | 28 hrs, 55 mins | The fix for the SQL Editor settings issue was deployed at about 20:45 UTC. For the fix to take effect users shoul...read more |
| 2023-11-03 12:24 | GitHub Degraded Performance | none | 19 mins | GitHub has resolved their alert. Please retry any impacted GitHub Sync actions.GitHub has resolved their alert. Please retry any impacted GitHub Sync actions. |
| 2023-10-24 13:00 | Slow performance in loading pages in Mode | major | 72 hrs, 50 mins | After continued monitoring over the past few days we’ve determine that the issue has been resolved. If you experi...read more |
| 2023-10-12 07:40 | Delays in Support ticket responses. No impact to Mode Application | minor | 1 hr, 31 mins | Our vendor has confirmed the issue resolved and we have resumed our normal support operations. Thanks again for y...read more |
| 2023-10-09 17:44 | Empty Schema Browser | none | 20 hrs | Our Engineers have applied a fix and are re-processing data. We will continue to monitor.Our Engineers have applied a fix and are re-processing data. We will continue to monitor. |
| 2023-09-27 11:12 | Query Editor missing SQL Query | critical | 22 mins | The hotfix has resolved the issue.The hotfix has resolved the issue. |
| 2023-09-20 11:26 | Incorrect Report Formatting | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-13 16:59 | Mode Reports' Report View rendering incorrectly in Firefox and Chrome | none | 17 hrs, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-08 21:00 | [Scheduled] Possible Service Interruption - Mode Third Party Component | maintenance | 1 hr, 15 mins | The maintenance by our third party service has completed. Thank you for your patience!The maintenance by our third party service has completed. Thank you for your patience! |
| 2023-09-06 11:10 | Notebooks slow to run or failing | major | 3 hrs, 24 mins | The issue has been resolved and Notebook runs should complete as expected. Thank you for your patience.The issue has been resolved and Notebook runs should complete as expected. Thank you for your patience. |
| 2023-08-31 07:58 | Intermittent Notebook Outage | major | 0 second | This incident has been resolved.This incident has been resolved. |
| 2023-08-30 16:03 | Mode Degraded Performance | minor | 1 hr, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-11 10:28 | Loading and performance issues with loading Mode pages | minor | 72 hrs, 5 mins | This issue is now resolved. Please contact support@mode.com if you observe any performance degradation. You may a...read more |