Current Status: Neo4j Aura is UP
We checked the official Neo4j Aura status page for updates 4 mins, 30 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-31 13:15 | CMI Feature is not responding to requests | minor | 2 hrs, 21 mins | CMI functionality has been fully restored and this issue is considered resolved.CMI functionality has been fully restored and this issue is considered resolved. |
| 2025-03-28 16:39 | Aura Console temporarily unavailable | major | 1 hr, 41 mins | We can confirm that the change has resolved the issue and that Aura Console is fully operational at this time.We can confirm that the change has resolved the issue and that Aura Console is fully operational at this time. |
| 2025-03-18 06:24 | Neo4j Support Portal is experiencing a service disruption | major | 6 hrs, 52 mins | We have fixed the issue and the support portal is now fully functional.We have fixed the issue and the support portal is now fully functional. |
| 2025-03-13 21:27 | AuraDB Pro, AuraDS Pro and Aura BC instances on GCP may experience creation delays | minor | 13 hrs, 14 mins | We have confirmed that the fix has addressed issues and all operations fully recovered.We have confirmed that the fix has addressed issues and all operations fully recovered. |
| 2025-01-17 11:45 | New users facing issues accessing Neo4j Aura Console | minor | 68 hrs, 40 mins | A fix was released and rolled-out. All new users registering to Aura can access the Neo4j Aura ConsoleA fix was released and rolled-out. All new users registering to Aura can access the Neo4j Aura Console |
| 2025-01-16 15:56 | Endpoint ingress degradation in AWS us-east-1, us-west-2 and ap-northeast-2 | major | 4 hrs, 20 mins | The incident is resolved. A postmortem will be available once it is complete.The incident is resolved. A postmortem will be available once it is complete. |
| 2025-01-15 18:20 | Customer Metrics Integration (CMI) unavailable | minor | 3 hrs, 57 mins | A fix has been in place for some time and this incident is considered resolved. A portmortem will be forthcoming.A fix has been in place for some time and this incident is considered resolved. A portmortem will be forthcoming. |
| 2025-01-10 19:49 | GDS functions missing from AuraDS Enterprise and Professional instances | major | 65 hrs, 52 mins | We have monitored the service and this incident is now resolved.We have monitored the service and this incident is now resolved. |
| 2024-11-18 15:15 | VM capacity issues in northeurope: some operations on instances impacted | minor | 4 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 18:31 | Cypher change in 5.25 release impacts cypher CASE statements within a WITH clause | minor | 21 hrs, 35 mins | We have verified the fix and confirmed it has resolved this issue as reported by customers.We have verified the fix and confirmed it has resolved this issue as reported by customers. |
| 2024-10-21 12:21 | AuraDB/DS : Some instance operations failing | minor | 99 hrs, 35 mins | Our cloud provider fix is working well and we have not observed any issues.Our cloud provider fix is working well and we have not observed any issues. |
| 2024-10-10 22:28 | bloom.neo4j.io potentially degraded for Aura VDC SSO users | minor | 249 hrs, 2 mins | This issue is resolved and should you still experience issues please implement the required changes as described ...read more |
| 2024-09-24 10:20 | A small number of instances are not accepting write queries | minor | 4 hrs, 21 mins | We have rolled out a fix and confirmed the full recovery of features and complete resolution with affected custom...read more |
| 2024-07-30 14:11 | Subset of Azure Services Degraded - Network Infrastructure | minor | 7 hrs, 15 mins | Microsoft Azure has resolved the issues impacting those services and report all systems operational. https://azu...read more |
| 2024-07-22 12:15 | Azure capacity issues in westus3 region affecting some operations | minor | 164 hrs, 21 mins | Our cloud service provider has managed to address the resources issue and all operations are restored and availab...read more |
| 2024-07-18 10:09 | AuraDB Free - Capacity issues in asia-southeast1 | minor | 30 hrs, 58 mins | We have now resolved and validated the fix. For any instance created during this incident we recommend deleting i...read more |
| 2024-06-30 23:07 | Cloning to AuraDS from AuraDB fails | minor | 0 second | We have now completed the roll out of the 5.20 versions to all tiers of Aura and this now address the issues with...read more |
| 2024-06-28 13:58 | Some cypher query regression | minor | 10 hrs, 56 mins | We have now completed the roll out of the fix to all affected Aura instances. incident resolvedWe have now completed the roll out of the fix to all affected Aura instances. incident resolved |
| 2024-06-20 12:58 | Virtual machines operations in East US region | minor | 54 hrs, 7 mins | Our cloud service provider has addressed the issue in this region. We have run some tests and have confirmed good...read more |
| 2024-06-04 09:56 | Operations requiring system database fail when not connected directly to the system database | none | 0 second | Jun 4, 09:56 UTCResolved - We have successfully rolled out a fix and this issue is now fixed.Jun 4, 07:00 UTCUp...read more |
| 2024-05-27 18:10 | AWS US-East-1 Region Experiencing Disruption of some Aura DB Pro Operations | minor | 17 hrs, 11 mins | We have rolled out a fix and full functionality has been restored.We have rolled out a fix and full functionality has been restored. |
| 2024-05-24 15:29 | Enterprise AuraDB tier backup scheduler operations degraded | minor | 88 hrs, 55 mins | This issue is now resolved and the backup scheduler fix has been rolled out.This issue is now resolved and the backup scheduler fix has been rolled out. |
| 2024-05-14 16:03 | AuraDB/DS : Some instance operations failing | minor | 216 hrs, 36 mins | The issue is now fixed and our cloud provider has confirmed the resolution of the underlying root cause by rollin...read more |
| 2024-05-09 13:12 | Customer portal case creation issues | minor | 32 mins | Customer can create support tickets and all features have been fully recovered.Customer can create support tickets and all features have been fully recovered. |
| 2024-04-29 08:57 | AuraDB instances on AWS affected by unavailability | major | 3 hrs, 36 mins | This incident is now resolvedThis incident is now resolved |
| 2024-04-23 10:33 | AuraDB Free tier: query performance degraded | minor | 50 hrs, 32 mins | This issue has now been resolved and the performance is restored.This issue has now been resolved and the performance is restored. |
| 2024-03-18 10:32 | Customer portal issues | minor | 76 hrs, 27 mins | Data migration is now completed successfully and the customer portal is functional. All registered users can sign...read more |
| 2024-03-18 01:00 | [Scheduled] Neo4j Customer portal update | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-14 20:24 | Performance degradation - High CPU load on Aura 5 | minor | 18 hrs, 59 mins | The roll out of the fix is complete and the service is fully restored.The roll out of the fix is complete and the service is fully restored. |
| 2024-01-04 10:46 | Aura Professional on GCP in europe-west1 experiencing availability issues | major | 3 hrs, 7 mins | The incident has been fully resolved now and all databases have recovered full functionality.The incident has been fully resolved now and all databases have recovered full functionality. |
| 2023-12-28 14:17 | console.neo4j.io and Aura API are down | critical | 6 hrs, 18 mins | The incident impacting Aura Console and Aura API has been resolved, and stable for ~3 hours. We are considering t...read more |
| 2023-12-20 12:02 | [Scheduled] Aura Console essential maintenance notice for advanced configuration options | maintenance | 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-14 12:52 | AuraDB Free instances issues | minor | 30 hrs, 48 mins | The incident has been resolved and free tier databases are no longer being affected by memory constraints. Please...read more |
| 2023-11-27 08:38 | Issues creating new instances on AuraDB Professional AWS region us-east-1 | minor | 55 mins | All operations are confirmed to be fully restored.All operations are confirmed to be fully restored. |
| 2023-08-31 22:17 | Problems pushing dump file to Aura | none | 1 hr, 42 mins | We are resolving the incident as there is not a larger problem.We are resolving the incident as there is not a larger problem. |
| 2023-08-17 13:49 | Database clone feature impacted | minor | 53 mins | We have now verified the issue has been addressed and validated the fix. All operations are now recovered and the...read more |
| 2023-08-07 08:02 | [Scheduled] API endpoint DNS update | maintenance | 4 hrs, 43 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-04-10 21:48 | Console.neo4j.io is unavailable | critical | 3 hrs, 7 mins | This incident has been resolved. Console.neo4j.io is accessible.This incident has been resolved. Console.neo4j.io is accessible. |
| 2023-03-08 15:43 | Console display metrics availability issue | minor | 18 hrs, 15 mins | Our metrics provider has now recovered the affected services and we have conducted verification and the Aura Cons...read more |
| 2022-11-21 17:26 | [Scheduled] Maintenance work: Aura 5 pause and backup | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-11-18 14:56 | [Scheduled] Maintenance work: Aura 5 pause and backup | maintenance | 72 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-19 15:55 | Bloom configuration with SSO fails | major | 2 hrs, 55 mins | SSO login in Bloom has been returned to operational status. We are closing this incident. If you are still seeing...read more |
| 2022-07-20 15:11 | Degraded performance in the region europe-west2 (London) from our cloud provider GCP | minor | 17 hrs, 28 mins | Our cloud provider GCP has confirmed that the issue with Multiple Cloud products experiencing elevated error rate...read more |
| 2022-07-20 11:04 | Capacity issue in GCP us-east1 region | minor | 31 hrs, 38 mins | A fix has been applied to the capacity problem. The creation and pausing of databases are once again functional f...read more |
| 2022-07-01 18:23 | Problems creating new instances | minor | 49 mins | The issue with the cloud provider has been resolved. Database creation is functioning as normal. If you see other...read more |
| 2022-06-21 07:19 | Support portal performance degraded | major | 26 mins | Access to the portal is now possible and our provider confirms recovery.Access to the portal is now possible and our provider confirms recovery. |
| 2022-03-25 10:33 | APOC procedures availability | major | 76 hrs, 29 mins | We have now addressed the issue and all databases have recovered access to all of apoc.algo.*.We have now addressed the issue and all databases have recovered access to all of apoc.algo.*. |
| 2022-03-11 17:48 | Metrics Unavailable in Console | major | 2 hrs, 8 mins | The incident has been resolved. Metrics are again available from the Metrics tab. If you are still unable to see ...read more |
| 2022-02-05 09:00 | [Scheduled] Bloom on Aura - Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-15 15:49 | Aura console unavailable | minor | 53 mins | This incident has been fully addressed by the third party cloud provider. Aura console is fully functional.This incident has been fully addressed by the third party cloud provider. Aura console is fully functional. |