Current Status: NetDocuments AU is UP
We checked the official NetDocuments AU status page for updates 5 mins, 2 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-27 03:21 | Service Disruption | major | 3 hrs, 24 mins | The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. ...read more |
| 2025-03-24 10:43 | Search Issue affecting a limited number of customers in AU Service | minor | 1 hr, 47 mins | The issue with search affecting a limited number of customers has been resolved. Search queries are working, and ...read more |
| 2025-02-27 17:38 | Smartview and Tasks not working for some users in AU Service | minor | 3 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-12 18:00 | Emergency Maintenance Window – AU Service | none | 0 second | Nov 13, 05:00 AEDTCompleted - The scheduled maintenance has been completed.Nov 13, 00:00 AEDTIn progress - Schedu...read more |
| 2024-11-04 10:20 | Potential Service Issue | none | 0 second | Nov 4, 21:20 AEDTResolved - We have restored functionality in the AU region and this issue is considered resolve...read more |
| 2024-07-13 08:34 | PatternBuilder Max Service Disruption | none | 0 second | Jul 13, 18:34 AESTResolved - The issue with PatternBuilder Max is resolved. If you are still experiencing any d...read more |
| 2024-01-24 23:17 | Indexing Delay | none | 0 second | Jan 25, 10:17 AEDTResolved - We have monitored the indexing service overnight and have seen no further issues rel...read more |
| 2023-12-08 05:32 | ndOffice authentication issues in select circumstances. | none | 0 second | Dec 8, 16:32 AEDTResolved - We have monitored the situation for an hour and note the incident is now resolved. W...read more |
| 2023-10-19 16:01 | Authentication issues affecting some Netdocuments background tasks | none | 0 second | Oct 20, 03:01 AEDTResolved - This incident is now resolved.If you are still experiencing difficulty, please conta...read more |
| 2023-10-05 08:40 | Intermittent Connection and Performance Issue | none | 0 second | Oct 5, 19:40 AEDTResolved - This incident is now resolved. If you are still experiencing difficulty, please cont...read more |
| 2023-08-09 01:07 | Customer Support Phone issue | none | 0 second | Aug 9, 11:07 AESTResolved - The third party provider for our Customer Support phone service has restored the fun...read more |
| 2023-07-20 17:26 | Search issue affecting a limited number of customers. | none | 0 second | Jul 21, 03:26 AESTResolved - The incident with go to workspaces has been resolved. We continue to monitor the si...read more |
| 2023-03-24 04:29 | Service Disruption for some users | none | 0 second | Mar 24, 15:29 AEDTResolved - NetDocuments has monitored the issue for 30 minutes and the platform has stabilised ...read more |
| 2022-12-15 05:38 | Service Disruption for some customers | none | 0 second | Dec 15, 16:38 AEDTResolved - The incident with search issues has been resolved. We are continuing to monitor the...read more |
| 2022-12-05 03:05 | Multiple file downloads | none | 0 second | Dec 5, 14:05 AEDTResolved - We have corrected the issue. Multiple file download functionality has been restored...read more |
| 2022-11-23 05:30 | Intermittent performance issue | none | 0 second | Nov 23, 16:30 AEDTResolved - The incident has been resolved. We are continuing to monitor the situation closely ...read more |
| 2022-11-14 01:34 | Service Disruption for some customers | none | 0 second | Nov 14, 12:34 AEDTResolved - The incident with search issues has been resolved. We are continuing to monitor the...read more |
| 2022-10-13 00:11 | Service Disruption | none | 0 second | Oct 13, 11:11 AEDTResolved - The incident with search issues has been resolved. We are continuing to monitor the...read more |
| 2022-09-14 05:49 | Service Issue - Search and Navigation Delays | none | 0 second | Sep 14, 15:49 AESTResolved - The incident with search issues has been resolved. We are continuing to monitor the...read more |
| 2022-09-13 02:01 | Service Issue - Search and Navigation delays. | none | 0 second | Sep 13, 12:01 AESTResolved - The incident with search issues has been resolved. We are continuing to monitor the...read more |
| 2022-09-01 01:52 | Lookup table processing delays | none | 0 second | Sep 1, 11:52 AESTResolved - This incident has been resolved.Sep 1, 11:27 AESTMonitoring - The issue appears to ...read more |
| 2022-07-07 03:30 | Advanced Search and Navigation Delays | none | 0 second | Jul 7, 13:30 AESTResolved - We have taken steps to resolve the issue causing slow response times in advanced sea...read more |
| 2022-05-30 06:27 | Lookup table processing delays | none | 0 second | May 30, 16:27 AESTResolved - The issue has been resolved and lookup table processing is complete. We apologise fo...read more |
| 2022-02-23 08:10 | Smartview Document Previewing | none | 0 second | Feb 23, 19:10 AEDTResolved - We've resolved the Previewer Issue and the Service continues to operate normally. A ...read more |
| 2021-08-03 01:59 | Service Disruption | none | 0 second | Aug 3, 11:59 AESTResolved - We are aware of an outage that affected the platform for a short period and investig...read more |
| 2021-07-11 00:01 | [Scheduled] Scheduled Maintenance Window with Downtime (11, July 2021) | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-05-23 00:01 | [Scheduled] Sydney Maintenance Window with Downtime (23, May 2021) | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-12-24 11:49 | Service Issue | major | 58 mins | The issue has been identified. If you are accessing the service via your browser please close the entire browser...read more |
| 2020-08-13 09:14 | Issues when loading folders or documents and the load does not complete. | major | 2 hrs, 8 mins | This incident has been resolved and the service is operating normally for more than 30 minutes now. Our apologie...read more |
| 2020-08-11 12:00 | Issues loading the home page for some users. | none | 4 hrs, 27 mins | This incident has been resolved, we have monitored for 30 minutes and no further errors have been seen. If you a...read more |
| 2020-05-21 13:33 | Slowness reported whilst navigating the site for some customers. | minor | 1 hr, 59 mins | We have monitored for 30 minutes and moving to Resolved. We apologise for any inconvenience you may have experie...read more |
| 2020-04-14 09:00 | Problems navigating to workspaces for some users | minor | 44 mins | This incident has been monitored for 30 minutes and there has been no further occurrence. If you are still havin...read more |
| 2020-01-16 11:00 | Problems uploading or editing documents | none | 0 second | An issue with uploading or editing documents has been identified on the service and our team identified the fault...read more |
| 2019-12-02 06:11 | Service Issue | critical | 4 hrs, 58 mins | This incident is now resolved. We will review this incident with our teams and vendors to be able to ensure that ...read more |
| 2019-10-12 09:45 | [Scheduled] Notification of Service Rollback | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-10-10 08:52 | Unable to check out documents with older versions of ndOffice. | minor | 37 mins | We have completed this work. Please contact technical support should you continue to experience any issues. Y...read more |
| 2019-10-05 20:00 | [Scheduled] Scheduled Maintenance Window (with Downtime) | maintenance | 9 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-10-04 22:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-08-09 08:34 | Workspace quick search issue | none | 18 hrs, 4 mins | The update to resolve the search issue has been successfully applied to the Service.The update to resolve the search issue has been successfully applied to the Service. |
| 2019-05-25 18:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 12 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-05-24 22:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-05-23 22:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-04-13 23:00 | [Scheduled] Scheduled Maintenance Window (with Downtime) | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-04-04 10:13 | Advanced Search not loading in IE | major | 24 mins | This incident has identified and has been resolved. If you are still experiencing an issue when loading advanced...read more |
| 2019-03-02 01:40 | Non Service Impacting Incident | none | 5 hrs, 57 mins | Full functionality has been restored to our public website. As a reminder, you can always go directly to au.netdo...read more |
| 2019-02-25 09:37 | Indexing Queue on Upload | minor | 2 hrs, 59 mins | The indexing queue has been clearedThe indexing queue has been cleared |
| 2019-02-23 07:02 | Refresh Update Notification | none | 0 second | We have identified a performance issue with the recent refresh, which was released on Feb 21st. While we work to ...read more |
| 2019-02-20 13:44 | Search Issues for Some Customers | minor | 3 hrs, 6 mins | We have resolved the search issue affecting some customers. If you are concerned that you were affected by this...read more |
| 2019-02-12 14:12 | Full Text Indexing Issue for Some Customers | minor | 42 hrs, 58 mins | This incident has been resolved and full-text indexing queue for the customers affected has been cleared.This incident has been resolved and full-text indexing queue for the customers affected has been cleared. |
| 2019-01-16 01:49 | Service Issue | minor | 46 mins | We identified and removed some servers that were giving erroneous errors. The document check in errors are no lon...read more |