Current Status: NetDocuments US is UP
We checked the official NetDocuments US status page for updates 5 mins, 23 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-31 16:29 | Slow Response Times | none | 5 hrs, 7 mins | The issue with performance in the US Service region is now fully resolved. All documents that were uploaded du...read more |
| 2025-03-17 16:51 | Slow Response Times | minor | 5 hrs, 28 mins | The issue with performance in the US Service region is now fully resolved. All documents that were uploaded duri...read more |
| 2025-03-10 11:35 | Indexing Delay - US | minor | 3 hrs, 17 mins | The issue affecting the US Indexing queues has now been resolved. While there may still be some time needed for ...read more |
| 2025-02-17 09:16 | Indexing Delay - US Service | minor | 7 hrs, 22 mins | The delay in indexing has been resolved. If you are continuing to experience a delay, please contact Support via...read more |
| 2025-01-31 17:41 | Slow Response Times | minor | 1 hr, 19 mins | The incident in the US Service has been identified and remediation has proven reliable. At this time, we conside...read more |
| 2024-10-11 12:23 | Slow Response Times | minor | 5 hrs, 33 mins | The issue with the US Service has been remediated. At this time, we consider the issue Resolved. If you are cont...read more |
| 2024-07-18 18:56 | Applications Service Disruption | major | 4 hrs, 40 mins | The issue that impacted several of our applications in the US Service is now resolved. Note: This only impacted ...read more |
| 2024-07-10 12:35 | Unable to open documents in Microsoft Office Online | none | 3 hrs, 14 mins | The issue with opening documents in Microsoft Office Online is resolved. If you are still experiencing any di...read more |
| 2024-04-10 12:02 | Slow Response Times | minor | 124 hrs, 3 mins | At this time, the Service disruption that took place on April 10, 2024 is resolved. After taking remediation step...read more |
| 2024-04-09 14:50 | Slow Response Times | minor | 4 hrs, 16 mins | The incident in the US Service has been identified, and remediation has proven reliable. At this time, we consid...read more |
| 2024-03-25 15:22 | Smartview- potential issues loading document preview | minor | 1 hr, 27 mins | The incident has been resolved. Document preview is operating normally. If you continue to experience these ...read more |
| 2024-03-18 17:00 | Problems loading document preview and tasks | minor | 1 hr, 46 mins | The incident has been resolved. Document preview and the Tasks tab are operating normally. If you continue t...read more |
| 2024-03-15 12:47 | Regional internet connectivity issues | none | 6 hrs, 20 mins | At this time, it is our understanding that the regional issue with Verizon FIOS and Verizon Business in the North...read more |
| 2024-03-06 07:33 | Login Page Unreachable | critical | 4 hrs, 38 mins | The incident with the US Service has been resolved. If you are experiencing difficulty, please contact support v...read more |
| 2024-03-05 14:50 | Potential Service Issue | minor | 1 hr | Response times have returned to normal. If you continue to experience these issues, please open a ticket with o...read more |
| 2024-02-20 10:07 | Slow Response Times | major | 8 hrs, 1 min | The incident with the US Service has been resolved. If you are experiencing difficulty, please contact support v...read more |
| 2024-02-14 00:19 | Slow response time | major | 2 hrs, 10 mins | Response times have returned to normal. If you continue to experience these issues, please open a ticket with o...read more |
| 2024-01-19 18:38 | Indexing Delay | minor | 3 hrs, 43 mins | The incident related to delayed indexing in the US service is now resolved. Indexing performance has returned to ...read more |
| 2023-12-21 15:34 | Smartview Document Previewing | major | 7 mins | The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely...read more |
| 2023-11-28 12:51 | Potential Service Issue | minor | 32 mins | The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely...read more |
| 2023-10-25 13:58 | NetDocuments Slowness | minor | 8 hrs, 26 mins | The incident with slowness in the US Service is now resolved. We have concluded the server optimization and main...read more |
| 2023-10-13 10:10 | ndAnalytics Customers Experiencing Latency Downloading Documents | minor | 5 hrs, 32 mins | The issue affecting ndAnalytics customers and response times has been resolved. If you continue to experience th...read more |
| 2023-10-09 15:08 | Potential Service issue | minor | 1 hr, 38 mins | The incident with searching and navigating to workspaces in the US Service is now resolved. We are continuing to...read more |
| 2023-09-15 11:25 | Degraded Performance | minor | 9 hrs, 14 mins | The incident in the US Service is now resolved. We are continuing to monitor the situation closely and will upda...read more |
| 2023-09-13 16:09 | NetDocuments Slowness | minor | 41 mins | The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely...read more |
| 2023-08-17 13:46 | Potential Service issue | major | 3 hrs, 3 mins | The issue has been resolved. If you are still experiencing difficulty reaching the Service, please contact sup...read more |
| 2023-08-08 20:54 | Customer Support phone issues | none | 13 mins | The third party provider for our Customer Support phone service has restored the functionality. The NetDocument...read more |
| 2023-05-04 16:55 | SetBuilder intermittent issue | minor | 1 hr, 42 mins | The incident with SetBuilder has been resolved. We are continuing to monitor the situation closely and will upda...read more |
| 2023-04-20 22:13 | Service Issue | minor | 41 hrs, 23 mins | The incident with delays while navigating to workspaces has been resolved. We are continuing to monitor the situ...read more |
| 2023-04-14 01:59 | Service Issue | critical | 4 hrs | This incident is now resolved. We will conduct a postmortem of this event, which will be posted within 2 business...read more |
| 2023-01-16 09:37 | MFA - This Code is Invaild Error | minor | 3 hrs, 23 mins | This incident has been resolved. We are continuing to monitor the situation closely and will update this post ag...read more |
| 2023-01-07 14:25 | Service Issue - Checking Documents In or Out | minor | 1 hr, 6 mins | This incident has been resolved. We are continuing to monitor the situation closely and will update this post ag...read more |
| 2023-01-03 16:56 | Intermittent performance issue | minor | 21 hrs, 11 mins | The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation ...read more |
| 2022-11-29 14:44 | Multiple file downloads | none | 2 hrs, 44 mins | Update - We have corrected the issue. Multiple file download functionality has been restored for all customers a...read more |
| 2022-09-12 13:26 | Intermittent performance issue | minor | 2 hrs, 10 mins | The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation ...read more |
| 2022-05-13 12:07 | Missing Items from a User's Homepage | none | 3 hrs | We have resolved the issue with user's homepages in 22.9 and will be reverting those homepages to their previous ...read more |
| 2022-03-18 15:43 | ndClick Authentication | none | 3 hrs, 10 mins | The issue with ndClick authentication appears to be resolved. We are continuing to monitor the situation closel...read more |
| 2022-01-03 14:16 | US Service – Intermittent Performance Issues | minor | 48 mins | We have corrected the issue and are monitoring for any further disruptions. While the root issue has been resolve...read more |
| 2021-12-29 12:45 | Intermittent Performance Issues | none | 0 second | NetDocuments was experiencing intermittent performance issues with the US Service. The Service remained reachable...read more |
| 2021-05-29 22:00 | [Scheduled] US Maintenance Window with Downtime (May 29th, 2021) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-06-05 19:12 | Service Issue - Degraded Performance | minor | 1 hr, 12 mins | We've resolved the issue that effected a subset of users on the platform, and apologize for any inconvenience thi...read more |
| 2019-12-27 12:53 | Service Issue--Checking out documents | minor | 4 hrs, 43 mins | We have identified the root cause of this incident and are taking non-disruptive corrective action tonight at 12 ...read more |
| 2019-11-25 11:50 | Intermittent Service Issue | minor | 5 hrs, 9 mins | Our Network Operations team has taken action to mitigate the intermittent Service performance issue. If you conti...read more |
| 2019-11-23 22:00 | [Scheduled] REVISED DATES - Scheduled Maintenance Window (with Downtime) | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-11-22 23:59 | [Scheduled] REVISED DATES - Scheduled Maintenance Window | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-11-22 10:27 | Intermittent Service Issue | minor | 17 mins | Our engineering team has implemented a fix to resolve the intermittent Service performance issue. If you continue...read more |
| 2019-10-28 11:01 | Intermittent Performance Issues - Slowness | minor | 44 hrs, 46 mins | We’ve rolled back our R21 Release to R18 in order to mitigate the performance issues some Customers were experien...read more |
| 2019-10-25 11:34 | Intermittent Performance Issues - Slowness | minor | 1 hr, 3 mins | Our engineering team has implemented a fix to resolve the intermittent Service performance issue. If you continue...read more |
| 2019-10-18 00:00 | [Scheduled] Emergency Maintenance Window | maintenance | 1 hr, 14 mins | The system maintenance is now successfully completed. The Service has been returned to normal status. We sincerel...read more |
| 2019-10-14 23:09 | Service Issue - Unable to Save or Create Documents | major | 2 hrs, 21 mins | This incident is now resolved. A postmortem (Reason For Event) will follow within the next 24-48 hours. We apolog...read more |