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Past nutanix Incidents

Source: Official nutanix status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2024-05-06 12:45 Nutanix MCM Intermittent Availability
minor
0 second

Nutanix Cloud Clusters (NC2) experienced intermittent availability on Monday, May 6th, 2024, from 18:40 UTC - 19:...

2023-12-20 12:45 Outage
critical
1 hr, 20 mins

The incident has been resolved and all services are back to normalThe incident has been resolved and all services are back to normal

2023-06-29 02:22 Intermittent issues with logging into the Frame console
minor
48 mins

The incident has been resolved. Please log out from the Frame Console and log back in.The incident has been resolved. Please log out from the Frame Console and log back in.

2023-05-18 06:50 Intermittent Issues Accessing Frame Console
minor
1 hr, 18 mins

The issue has been resolved. The Platform is working as expected.The issue has been resolved. The Platform is working as expected.

2023-04-08 22:00 [Scheduled] Scheduled Maintenance for Nutanix Frame (Commercial Platform)
maintenance
1 hr, 30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2023-02-27 01:39 Users are unable to start sessions when using older versions of Frame Enterprise Profile Driver
major
10 hrs, 55 mins

The update has been applied to all affected accounts with Enterprise Profiles. All instances should have receive...

2023-01-25 14:47 Intermittent issues with Frame services
minor
54 mins

The issue is resolved and the Frame Platform is operating as expected.The issue is resolved and the Frame Platform is operating as expected.

2022-09-24 22:30 [Scheduled] Scheduled Maintenance for Nutanix Frame and Nutanix Cloud Clusters (NC2) (Commercial Pla...
maintenance
30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2022-06-18 03:00 Frame Platform Service Issues
major
5 hrs, 47 mins

This incident has been resolved.This incident has been resolved.

2022-05-27 11:28 Nutanix Supplied Azure IaaS - Unable to create new Azure accounts or start sessions
minor
4 hrs, 24 mins

We have confirmed that the issue has been resolved.We have confirmed that the issue has been resolved.

2022-05-26 09:05 Keyboard Input Issue When Using Certain CTRL Hotkeys
minor
1 hr, 7 mins

This incident has been resolved.This incident has been resolved.

2022-05-12 01:15 Azure AD Users May Be Unable to Authenticate to Frame or Receive New Persistent Desktop / User Volum...
minor
0 second

An update to a backend SAML2 library resulted in XML Namespaces being improperly stripped from Azure AD SAML2 cla...

2022-04-16 23:00 [Scheduled] Scheduled Maintenance for Nutanix Frame and Clusters (Commercial Platform)
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2022-02-17 20:30 Degradation in Flow logs Ingestion
minor
15 hrs, 11 mins

This incident has been resolved.This incident has been resolved.

2022-02-03 09:53 Google Cloud Platform - intermittent issues starting VMs
minor
7 hrs, 40 mins

Those accounts affected by this issue have been manually addressed earlier today. Any future occurrences will be ...

2021-12-24 22:00 [Scheduled] Scheduled Maintenance for Nutanix Frame and Clusters (Commercial Platform)
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-12-15 08:28 Government Platform Connectivity
major
25 mins

AWS reports internet connectivity to their US-GOV-WEST-1 region is restored. We see all services stable for the ...

2021-12-15 08:17 AWS Internet Connectivity Issues
minor
9 mins

AWS is reporting the issue is now resolved. All Data Centers are now Operational. For more information please s...

2021-12-07 09:03 AWS Service Issues
none
18 hrs, 23 mins

Update from AWS: With the network device issues resolved, we are now working towards the recovery of any impaired...

2021-11-27 22:01 [Scheduled] Scheduled Maintenance for Nutanix Frame and Clusters (Commercial Platform)
maintenance
29 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-11-07 01:46 Frame service outage across multiple regions
critical
39 mins

We have resolved the issue and users can now start new sessions again and admin access to the affected Frame Dash...

2021-11-02 10:52 AWS GovCloud US-West Connectivity Issue
minor
3 hrs, 19 mins

This incident has been resolved.This incident has been resolved.

2021-09-30 03:41 Unable to list accounts on the Frame Platform
major
15 mins

The issue with listing accounts in the Admin UI is resolved. We will continue to monitor the situation and post a...

2021-09-29 09:16 Intermittent Performance Issues
minor
6 hrs, 4 mins

The issue which was causing intermittent performance has been mitigated. The Nutanix Frame Platform is working a...

2021-08-28 00:30 Unable to Access the Frame Platform
major
0 second

The Nutanix Systems team executed the MPR (Master Password Rotation) procedure in order to rotate the master pass...

2021-08-28 00:30 Unable to Access the Frame Platform
major
0 second

The Nutanix Systems team executed the MPR (Master Password Rotation) procedure in order to rotate the master pass...

2021-07-22 09:05 Unable to Access Clusters Platform
critical
1 hr, 5 mins

Clusters Platform appears to be fully functional. If there are any relevant updates we will provide them as they ...

2021-07-22 09:00 Unable to Access Frame Platform
critical
1 hr, 10 mins

Frame Platform appears to be fully functional. If there are any relevant updates we will provide them as they bec...

2021-06-19 01:02 [Scheduled] Frame Control Plane Component Upgrade
maintenance
28 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-04-15 00:00 [Scheduled] Nutanix Frame - Major Release Update Scheduled
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-04-01 15:11 Performance Degradation for Frame Accounts Deployed in Azure Related to Emerging Azure Service Outag...
minor
3 hrs, 16 mins

Azure is reporting that DNS issues are fully mitigated. Frame Accounts deployed on Azure should now be operationa...

2021-03-25 07:35 [Scheduled] Frame Unused Instance Pool Removal
maintenance
25 hrs, 11 mins

The removal of unused instance pools is now complete. If any Instance Types were removed unexpectedly, you can re...

2021-03-15 13:37 Microsoft Azure AD Outage Impacting Launch of Frame Sessions
major
2 hrs, 30 mins

Nutanix is no longer seeing any authentication errors related to Azure AD and customer Azure Cloud Accounts have ...

2021-03-15 12:17 Scrolling issue within Frame session when accessing via latest version of Google Chrome
minor
1 hr, 24 mins

This incident has been resolved.This incident has been resolved.

2020-12-30 08:03 Login errors for Xi Beam Government platform (beam.nutanix.us)
major
1 hr, 38 mins

This incident is resolved.This incident is resolved.

2020-12-18 13:41 Intermittent issues accessing Frame
minor
44 mins

We are no longer seeing the intermittent issues reported. We are continuing to investigate the root cause and wil...

2020-11-10 06:45 CPanel Front end service timeouts
major
2 hrs, 3 mins

The issue that was preventing some users from being able to access console.nutanix.com and complete some admin ta...

2020-10-15 00:15 [Scheduled] Xi Frame Major Update Scheduled
maintenance
45 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2020-09-28 15:13 Azure AD - Service availability issues
minor
4 hrs, 47 mins

Following the https://portal.office.com/servicestatus page, we can see that all of Microsoft's services are opera...

2020-09-16 04:01 Login errors on Xi Government Cloud platforms
major
1 hr, 24 mins

Login errors for Xi Government Cloud platforms have been resolved.Login errors for Xi Government Cloud platforms have been resolved.

2020-09-15 06:02 Unable to Log in to console.nutanix.com Using Custom Authentication Providers
minor
2 hrs, 9 mins

This incident has been resolved.This incident has been resolved.

2020-09-02 12:40 Issues Starting New Instances
minor
22 mins

The issue has been resolved. All instances are now starting as expected.The issue has been resolved. All instances are now starting as expected.

2020-08-25 07:06 Issues Starting Sessions
major
4 hrs, 52 mins

This incident has been resolved.This incident has been resolved.

2020-08-07 09:13 CPanel Front end service timeouts
major
0 second

At around 7:20AM PST, an issue was identified which was causing many Front End operations to timeout. This preve...

2020-07-12 07:39 Issues Starting New Instances
critical
11 mins

The issue has been resolved. All instances are now starting as expected.The issue has been resolved. All instances are now starting as expected.

2020-06-04 08:30 Azure Networking Issue
minor
2 hrs, 49 mins

This incident has been resolved.This incident has been resolved.

2020-05-16 04:00 [Scheduled] Xi Frame Scheduled Maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2020-03-20 09:07 Issues Starting Sessions
minor
28 mins

We have pushed out a hotfix and all sessions are now starting as expected.We have pushed out a hotfix and all sessions are now starting as expected.

2020-01-21 16:43 Issues Starting New Instances
major
20 hrs, 4 mins

This incident has been resolved.This incident has been resolved.

2019-10-28 10:22 Sessions not starting on app.frame
minor
1 hr, 3 mins

The issue is fully resolved and all queued tasks have been processed. Instances should now operate as expected. ...