Current Status: Parchment is UP
We checked the official Parchment status page for updates 5 mins, 46 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-31 19:37 | Reports of delays in website response times | none | 0 second | A fix has been implemented and we are monitoring the results.A fix has been implemented and we are monitoring the results. |
| 2025-03-29 19:00 | [Scheduled] Parchment Stack Cluster Maintenance | maintenance | 3 hrs, 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-25 18:47 | Error when signing into Parchment | minor | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-08 14:00 | [Scheduled] Regular Maintenance | maintenance | 2 hrs, 22 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-18 17:29 | Parchment.com 404/Loading Errors | minor | 41 mins | Parchment.com is operating nominally, this incident has concludedParchment.com is operating nominally, this incident has concluded |
| 2025-02-17 20:10 | Phone Support 2/18/2025 | none | 0 second | Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for...read more |
| 2025-02-12 16:42 | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. | none | 0 second | Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025. |
| 2025-02-10 13:45 | Parchment Website Returning 404 Error | major | 2 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-08 21:47 | [Scheduled] Application Deployment Maintenance | maintenance | 0 second | Scheduled maintenance is still in progress. We will provide updates as necessary.Scheduled maintenance is still in progress. We will provide updates as necessary. |
| 2025-02-08 14:04 | Regular Maintenance | none | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-21 15:45 | Parchment Closed 1/20/2025 | none | 0 second | Jan 21, 15:45 UTCResolved - This incident has been resolved.Jan 16, 16:54 UTCMonitoring - Parchment will be close...read more |
| 2025-01-11 17:00 | Regular Maintenance | none | 0 second | Jan 11, 17:00 UTCCompleted - The scheduled maintenance has been completed.Jan 11, 13:00 UTCIn progress - Schedule...read more |
| 2025-01-09 15:25 | USPS Suspended Services 1/9/25 | major | 0 second | The United States Postal Service (USPS) will suspend regular mail service Thursday January 9th, to honor former P...read more |
| 2025-01-08 18:11 | Intermittent Site Slowness | none | 0 second | Jan 8, 18:11 UTCResolved - This incident has been resolved.Jan 7, 22:38 UTCMonitoring - A fix has been implemen...read more |
| 2025-01-08 18:10 | Parchment Print & Mail Delayed One Business Day 1/6/2025 | none | 0 second | Jan 8, 18:10 UTCResolved - This incident has been resolved.Jan 7, 15:35 UTCUpdate - We are continuing to monito...read more |
| 2025-01-04 04:08 | Parchment website returning 502 Gateway Error | none | 0 second | Jan 4, 04:08 UTCResolved - This incident has been resolved.Jan 3, 22:00 UTCMonitoring - A fix has been implemen...read more |
| 2025-01-03 21:10 | Happy New Year | none | 0 second | Jan 3, 21:10 UTCResolved - This incident has been resolved.Dec 30, 15:56 UTCInvestigating - Parchment support an...read more |
| 2024-12-30 15:55 | Upcoming Holiday Closures | none | 0 second | Dec 30, 15:55 UTCResolved - This incident has been resolved.Dec 17, 19:43 UTCInvestigating - Parchment support an...read more |
| 2024-12-07 23:00 | Scheduled Database Maintenance | none | 0 second | Dec 7, 23:00 UTCCompleted - The scheduled maintenance has been completed.Dec 7, 22:31 UTCVerifying - Verificati...read more |
| 2024-12-06 22:42 | Parchment Holiday Closure 11/28 and 11/29 | none | 0 second | Dec 6, 22:42 UTCResolved - This incident has been resolved.Nov 22, 17:21 UTCInvestigating - Parchment will be cl...read more |
| 2024-11-11 15:28 | Parchment Receive Data Automation issue Under Investigation | none | 0 second | Nov 11, 15:28 UTCResolved - This incident has been resolved.Oct 8, 16:02 UTCMonitoring - A fix has been implemen...read more |
| 2024-11-09 16:01 | Regular Maintenance | none | 0 second | Nov 9, 16:01 UTCResolved - This incident has been resolved.Nov 9, 14:00 UTCInvestigating - We will be undergoin...read more |
| 2024-10-31 19:40 | Phone System Upgrade October 31st | none | 0 second | Oct 31, 19:40 UTCResolved - Our phone system upgrade has been completed and support is now available.Oct 28, 18:0...read more |
| 2024-10-28 23:03 | Slowness when logging into parchment.com | none | 0 second | Oct 28, 23:03 UTCResolved - This incident has been resolved.Oct 28, 20:38 UTCMonitoring - We have implemented a f...read more |
| 2024-10-16 16:18 | Issue with Order Details screen in Parchment Award | none | 0 second | Oct 16, 16:18 UTCResolved - This incident has been resolved.Oct 16, 15:35 UTCMonitoring - A fix has been implemen...read more |
| 2024-10-15 22:31 | 10/15/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | none | 0 second | Oct 15, 22:31 UTCResolved - This incident has been resolved.Oct 15, 16:50 UTCIdentified - Administrative Phone Su...read more |
| 2024-10-12 15:05 | Regular Maintenance | none | 0 second | Oct 12, 15:05 UTCCompleted - The scheduled maintenance has been completed.Oct 12, 13:00 UTCIn progress - Schedule...read more |
| 2024-09-28 18:47 | Parchment Closed 9/2 | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-09-14 19:00 | Regular Maintenance | none | 0 second | Sep 14, 19:00 UTCCompleted - The scheduled maintenance has been completed.Sep 14, 13:00 UTCIn progress - Schedule...read more |
| 2024-09-06 13:18 | RoboRegistrar System Incident | none | 0 second | Sep 6, 13:18 UTCResolved - This incident has been resolved.Sep 6, 10:33 UTCInvestigating - We are currently inv...read more |
| 2024-09-06 03:00 | [Scheduled] RoboRegistrar Emergency Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 16:49 | Receive Library not loading and displaying error message | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-31 19:00 | [Scheduled] SFTP Maintenance | maintenance | 1 hr, 49 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-21 12:33 | Credentials-Inc Service Interruption | none | 48 mins | Service has been restored to the credentials-inc platform.Service has been restored to the credentials-inc platform. |
| 2024-08-20 20:56 | Delay with files coming into Parchment | none | 1 hr, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-13 16:16 | 8/13/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | minor | 6 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-10 13:00 | [Scheduled] Regular Maintenance | maintenance | 4 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-25 14:24 | Company Wide Meeting | minor | 22 mins | Thank you for your patience. We were able to complete our meeting quickly and all support services are now operat...read more |
| 2024-07-24 14:26 | Unable to edit recipient details in Diploma Services. | minor | 2 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-16 15:27 | 7/16/2024 - Company Wide Meeting - Administrative Phone Support Unavailable (4:45 PM CST - 6:15 PM ... | none | 8 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-15 20:27 | Partial Service Interruption | none | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-15 13:04 | Issues with Issuing Awards | major | 0 second | We are currently investigating an issue with issuing Award credentials.We are currently investigating an issue with issuing Award credentials. |
| 2024-07-15 06:20 | RoboRegistrar Connectivity Issues | minor | 9 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-13 19:00 | [Scheduled] Parchment Stack Cluster Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-13 13:00 | [Scheduled] Regular Maintenance | maintenance | 2 hrs, 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-01 18:16 | Delays signing into Parchment | minor | 8 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-01 15:39 | Parchment Closed 7/4/2024 | none | 95 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-26 15:42 | RoboRegistrar Integration Service Issue | minor | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-13 16:39 | Parchment Closed 6/19/2024 | none | 165 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-13 16:37 | Saturday, 6-15-2024 (Starting at 2:00 PM PT) - Scheduled Maintenance for Course and Credit Solutions... | none | 0 second | Jun 13, 16:37 UTCResolved - This incident has been resolved.May 31, 13:57 UTCIdentified - The web application and...read more |