Current Status: Pendo is UP
We checked the official Pendo status page for updates 4 mins, 45 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-22 11:17 | Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130) | major | 72 hrs, 45 mins | Pendo has has confirmed that the issue, present in Edge V130, was resolved in Microsoft's latest Edge browser rel...read more |
| 2024-09-09 22:17 | Pendo Resource Center Missing | major | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-01 14:51 | Pendo Feedback Processing Delays | minor | 3 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-31 16:30 | Increased latency for data ingestion, guides, and other services | major | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-12 10:20 | Track Event data lost from 9:10 AM - 10:10 AM ET | minor | 0 second | The issue has been resolved and track event data is processing properly at this time.The issue has been resolved and track event data is processing properly at this time. |
| 2024-04-01 14:07 | Login performance degraded | none | 48 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-31 15:22 | Pendo login issue | critical | 3 hrs, 59 mins | Our application login issue has been resolved.Our application login issue has been resolved. |
| 2024-03-07 15:59 | Possible issues with Pendo customers receiving Pendo emails | major | 113 hrs, 23 mins | This incident has been identified. More information on how to mitigate can be found here: https://support.pendo.i...read more |
| 2023-11-03 09:35 | Poll Responses Not Loading (UI) | minor | 1 hr, 17 mins | A new version of the Agent update has been released fully resolving the Poll Response display issue.A new version of the Agent update has been released fully resolving the Poll Response display issue. |
| 2023-10-05 10:55 | Guide Latency Issues: CNAME Customers Only | minor | 5 hrs, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-28 19:18 | Pendo Feedback: Webhook Outage | minor | 22 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-20 15:47 | Webhook Delivery Delays | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-13 14:10 | Page and Feature Events Showing 0 When Filtered by Today | none | 23 mins | The hotfix has been deployed and the issue has been resolved, please refresh any opened tabs if you are still see...read more |
| 2023-09-11 07:28 | Login functionality for Feedback for internal users is experiencing an outage (US only) | major | 1 hr, 14 mins | This incident has been resolved. Some users may need to log out and log back in.This incident has been resolved. Some users may need to log out and log back in. |
| 2023-08-29 17:06 | Resource Center Announcement Guides Temporarily Uneditable | minor | 1 hr, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-21 14:58 | Dashboard, Visitor Reports, and Similar Data Sources May Temporarily Appear as Zero | minor | 1 hr, 36 mins | The incident has been resolved. Reports across Pendo should be working as expected. Data collection was not impac...read more |
| 2023-07-19 18:25 | Guide Targeting and Eligibility Impacted for JP Region | none | 27 mins | The incident has been resolved. Guide targeting and eligibility has returned to normal functioning.The incident has been resolved. Guide targeting and eligibility has returned to normal functioning. |
| 2023-07-19 16:00 | Guide Targeting and Eligibility Impacted for US1/EU Customers | none | 0 second | Between 4:00 and 6:00 PM U.S. Eastern Time, guide targeting and eligibility was degraded for both US-1 and EU cus...read more |
| 2023-07-11 11:30 | Login and Mid-Session Disconnection Issues with Pendo UI | none | 0 second | Pendo became aware of problems logging into the Pendo platform, as well as some users being logged out mid-sessio...read more |
| 2023-04-27 09:49 | Pendo Internal Resource Center Offline | none | 47 mins | The Resource Center is restored and back to full functionality.The Resource Center is restored and back to full functionality. |
| 2023-03-07 17:19 | Pendo Guides Failing to Display | none | 1 hr, 6 mins | The issue has been resolved.The issue has been resolved. |
| 2023-03-02 10:44 | Possible delay in Webhook Message Delivery | minor | 2 hrs, 37 mins | At this point, message processing has caught up with current volume and users should no longer be experiencing de...read more |
| 2023-01-30 19:29 | Intermittent Issues Navigating to Pendo Feedback | major | 1 hr | Navigating to Pendo Feedback from within the Pendo UI should now be back to working as expected. The issue was ca...read more |
| 2022-10-20 12:35 | Issue with Mobile Guides and Analytics | none | 1 hr, 44 mins | At this point we are confident that the issues previously seen with Mobile functionality is resolved. If custom...read more |
| 2022-09-27 03:30 | Guide Errors and Latency | none | 0 second | Google experienced an issue in Datastore which impacted Pendo customers in pendo-eu, particularly with guide erro...read more |
| 2022-09-09 11:45 | Some Guides are Not Able to be Saved | none | 4 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-31 14:39 | App.Pendo.io Unresponsive / Guide Delivery Issues | none | 1 hr, 12 mins | At this point we're confident that guide deliverability, inclusive of Resource Center deployments, should now be ...read more |
| 2022-05-16 08:45 | Events Processing Errors | major | 58 mins | At this point, our team has restored our systems to normal functionality with event processing occurring normally...read more |
| 2022-05-12 16:57 | Guide Deployment Impacted | minor | 51 mins | The incident has been resolved and guides are deploying as expected.The incident has been resolved and guides are deploying as expected. |
| 2022-05-04 16:35 | Tagging Processing Delays | minor | 4 hrs, 28 mins | Issue has been resolved, remaining processing jobs have completed or are catching up to complete shortly.Issue has been resolved, remaining processing jobs have completed or are catching up to complete shortly. |
| 2022-04-29 13:00 | Sporadic Issues with Guide Deployment | minor | 30 mins | The issue has been resolved.The issue has been resolved. |
| 2022-04-28 10:29 | Ongoing Issue Across Pendo Platform | major | 2 hrs, 28 mins | The Google Cloud Platform team has confirmed that the outage has been resolved. Data collection and guide deliver...read more |
| 2022-04-05 12:09 | Analytics Processing Delays | minor | 3 hrs, 9 mins | All data processing jobs are caught up and operating as expected.All data processing jobs are caught up and operating as expected. |
| 2022-03-25 18:30 | Minor Processing Delays | minor | 2 hrs, 24 mins | The issue has been resolved and processing has returned to normal operations.The issue has been resolved and processing has returned to normal operations. |
| 2022-03-03 16:48 | Guide Latency | minor | 3 hrs, 28 mins | This incident has been resolved. If you experience any further issues with deploying or viewing guides, please op...read more |
| 2022-01-25 14:05 | Feedback failing Resource Center | major | 1 hr, 10 mins | This issue has been resolved.This issue has been resolved. |
| 2022-01-14 14:44 | Help Center Contents Failing to Load | minor | 6 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-10 15:00 | Feedback Login & Loading Issues | major | 3 hrs, 11 mins | At this point we believe the issue should be fully resolved and Feedback should be behaving normally. Please co...read more |
| 2021-12-31 16:16 | Feedback Search Incident | minor | 1 hr, 16 mins | At this point we believe the issue to be fully resolved. If there are additional issues with Feedback, please c...read more |
| 2021-11-03 15:11 | Feedback via Resource Center is currently unavailable | major | 1 hr, 35 mins | The source of the issue has been resolved.The source of the issue has been resolved. |
| 2021-10-29 10:23 | Feedback Latency | minor | 1 hr, 47 mins | We believe this issue to be completely resolved. Should any further latency be seen please contact the Pendo Te...read more |
| 2021-10-08 07:00 | Issues with Designer Loading | major | 3 hrs, 18 mins | At this point we believe the issue to be completely resolved. Please contact Pendo Technical Success if any fur...read more |
| 2021-09-28 20:38 | Unable to Log Into Pendo Application Getting Redirected Back to Log In Page | major | 35 mins | Issue has been resolved.Issue has been resolved. |
| 2021-09-14 14:27 | Issues with Paths and Funnels | minor | 23 mins | We have implemented the appropriate changes that have resolved the prior issues with Paths and Funnels. Paths an...read more |
| 2021-09-07 14:05 | Degraded Guide Delivery | minor | 15 mins | At this point, we believe all issues with guide delivery have been resolved. If further issues are seen, please...read more |
| 2021-08-26 18:05 | Email Outage | critical | 1 hr, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-24 12:24 | Login Issues | none | 4 hrs, 52 mins | At this point we are confident that the issue is resolved. Should customers see any further issues with login, pl...read more |
| 2021-08-18 13:32 | Email Outage | critical | 3 hrs, 16 mins | The issue has been resolved and all backlogged emails have now been sent.The issue has been resolved and all backlogged emails have now been sent. |
| 2021-08-16 15:28 | Feedback Platform Service Restored | major | 4 hrs, 23 mins | At this point we are closing this issue as resolved. Should customers see any further issues, please contact ou...read more |
| 2021-07-27 08:22 | Feedback Platform Unavailable | critical | 56 mins | At this point we are confident that the problem has been resolved. Feedback should be operating normally across a...read more |