Oct 13, 07:30 UTCResolved - Due to major network connectivity problems at one of our infrastructure providers (OVH), we saw very high Phantom launch failure rates (>60%) for a duration of around 1 hour. The incident quickly resolved itself when our provider corrected the connectivity problem. https://twitter.com/ovh_status/status/1448204876232728579

Elevated Phantom launch errors

Sep  9, 16:32 UTCResolved - This incident has been resolved.Sep  9, 14:48 UTCUpdate - Zendesk is actively working on resolving this outage. Things are progressively getting back to normal. We're still monitoring.Sep  9, 12:28 UTCMonitoring - Our support ticket system, provided by Zendesk, is currently experiencing issues which might prevent customers from contacting our support team as well as prevent our support team from solving tickets. We're monitoring the situation. Our help center is still available at https://support.phantombuster.com/hc/en-001. Zendesk provides information on this page: https://status.zendesk.com/

Zendesk outage

Jul  1, 20:15 UTCResolved - We saw very high Phantom launch error rates. It was due to major network connectivity problems on the NAEU link of OVH, one of our infrastructure providers. After prompt intervention of their service reliability engineers, everything went back to normal.

Start Time (UTC)	Incident Deep Link	Impact	Description
2021-10-13 07:30	Elevated Phantom launch errors	none	Oct 13, 07:30 UTCResolved - Due to major network connectivity problems at one of our infrastructure providers (OV...read more
2020-09-09 16:32	Zendesk outage	none	Sep 9, 16:32 UTCResolved - This incident has been resolved.Sep 9, 14:48 UTCUpdate - Zendesk is actively working...read more
2020-07-01 20:15	Elevated Phantom launch errors	none	Jul 1, 20:15 UTCResolved - We saw very high Phantom launch error rates. It was due to major network connectivity...read more

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Past Phantombuster Incidents