Current Status: playvox is UP
We checked the official playvox status page for updates 48 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2023-06-13 12:23 | AWS incident may impact our services | major | 1 hr, 46 mins | This incident is fully resolved, and our services are back to normal. We appreciate your patience and understandi...read more |
| 2023-03-03 09:58 | Investigating degraded performance in the QA Module | minor | 3 hrs, 10 mins | We have resolved the issue and all services have been restored to their normal operation. Our team has worked har...read more |
| 2022-11-30 12:12 | Dashboard not loading | major | 13 mins | We are back to normal operation. Please get in touch with support@playvox.com if you have any questions or need f...read more |
| 2022-09-09 08:59 | AWS incident may impact our services | none | 2 hrs, 35 mins | The incident with the third-party application, AWS, is now resolved.The incident with the third-party application, AWS, is now resolved. |
| 2022-08-24 16:31 | Application response time | minor | 6 hrs, 10 mins | This incident has been resolved. Please contact support@playvox.com if you have any questions or need further ass...read more |
| 2022-05-25 08:04 | Performance FTP uploads | minor | 4 hrs, 50 mins | After an extensive investigation, a general issue with the FTP was ruled out and we are reviewing the specific in...read more |
| 2022-05-16 09:59 | Investigating issues with FTP Performance | minor | 20 hrs, 59 mins | All the pending files have been synchronized and the data is now available in the performance reports, Thank you ...read more |
| 2022-05-13 07:07 | Degraded performance on SFTP | minor | 28 hrs, 27 mins | We're back in normal operation. Thank you very much for bearing with us on this, and if you're still encountering...read more |
| 2022-05-11 10:36 | Degraded performance in all platform | minor | 5 hrs, 38 mins | We continue to see our application as 100% functional and without major impacts, if you have any questions about ...read more |
| 2021-12-07 09:37 | Application response time (AWS) | minor | 8 hrs, 26 mins | With the network issues resolved from AWS, all our services are fully functional, We will continue to monitor to ...read more |
| 2021-10-27 15:52 | Degraded performance on SFTP audio server | minor | 1 hr, 2 mins | The SFTP Audio server is fully operational now. We're truly sorry for this incident. If you're still experiencing...read more |
| 2021-08-06 01:26 | Evaluations score issues | minor | 4 hrs, 8 mins | The fix for this issue has been completed and any evaluation submitted from now on will have the correct calculat...read more |
| 2021-07-17 14:00 | [Scheduled] Export center and integrations maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-07-13 12:52 | Latency loading interactions | minor | 1 hr, 8 mins | The latency loading interactions and uploading files via FTP are now resolved. Thank you very much for bearing wi...read more |
| 2021-04-30 07:02 | Pages not loading | none | 3 hrs, 13 mins | This incident has been resolved. If you're still having issues loading pages please reach us at support@playvox.c...read more |
| 2020-09-28 10:08 | Delays/slow responses | minor | 1 hr, 6 mins | We identified an issue affecting load times, latency measurement numbers are now back to normal. If you're st...read more |
| 2020-08-10 08:28 | Workloads not assigned for some customers | none | 7 hrs, 47 mins | Issue has been resolved. Delayed workload assignations are now completed and readiness notifications were sent ou...read more |
| 2020-04-21 07:39 | Google SSO authentication issues | none | 40 mins | We received confirmation that affected customers are now able to log in using their Google accounts. Please let u...read more |
| 2020-04-07 07:01 | Delays loading pages | minor | 7 hrs, 50 mins | We're back in normal operation. Apologies for the inconvenience. If you’re still running into any issues, please ...read more |
| 2020-03-03 08:58 | Exporting Issues | minor | 1 hr, 23 mins | The platform has returned to normal operation. We’re also working on preventive measures to ensure that this does...read more |
| 2019-12-11 08:41 | Slow performance | minor | 3 hrs, 24 mins | We have monitored and verified that actions on the platform are no longer delayed. We apologize for the inconveni...read more |
| 2019-07-20 20:01 | [Scheduled] Platform Maintenance | maintenance | 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-06-01 06:00 | [Scheduled] Platform Maintenance | maintenance | 1 hr, 48 mins | The scheduled maintenance is complete. Please report any issues you might experience at support@playvox.comThe scheduled maintenance is complete. Please report any issues you might experience at support@playvox.com |
| 2019-02-17 05:00 | [Scheduled] SFTP service migration | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-12-06 05:40 | Latency issues | minor | 5 hrs, 1 min | Latency and timeouts have returned to normal levels but we are continuing to monitor and diagnose this issue. Tha...read more |
| 2018-10-19 08:09 | CDN Service Disruption. Issues with File Uploads. | minor | 2 hrs, 11 mins | Our CDN cloud provider has marked the issue as fully resolved. File uploads are working as expected.Our CDN cloud provider has marked the issue as fully resolved. File uploads are working as expected. |
| 2018-08-30 15:30 | Service Disruption | critical | 2 hrs, 20 mins | Service is accessible and all customers should be able to connect again. Our cloud provider has informed us that ...read more |