Current Status: plum-voice is UP
We checked the official plum-voice status page for updates 3 mins, 24 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-20 14:44 | Inbound IVR Disruption | none | 0 second | Dec 20, 14:44:57 GMT+0Investigating - We are aware of a current issue impacting some customers' IVR experience...read more |
| 2024-10-23 15:20 | Transfer Issues for Plum Fuse PCI and Document Fetching Issues for Plum DEV Repository | none | 0 second | Oct 23, 15:20:52 GMT+0Investigating - **Additional Impact: Plum DEV** Plum DEV is also experiencing issues r...read more |
| 2024-10-17 14:31 | Infrastructure Maintenance | none | 0 second | Oct 18, 01:00:00 GMT+0Identified - We are migrating some legacy portions of our infrastructure to a new end-po...read more |
| 2024-10-16 01:00 | Platform Maintenance | none | 0 second | Oct 16, 01:00:00 GMT+0Identified - We are conducting an infrastructure update for our hosting end-points [host...read more |
| 2024-10-15 13:45 | Investigating Logging Issue | none | 0 second | Oct 15, 13:45:35 GMT+0Investigating - We are currently investigating an issue with the logging services. Pleas...read more |
| 2024-09-16 11:49 | Inbound Voice Disruption | none | 0 second | Sep 16, 11:49:43 GMT+0Identified - Some callers to the Plum Voice infrastructure are unexpectedly receiving a ...read more |
| 2024-09-09 17:35 | Inbound Call Failures on some Numbers | none | 0 second | Sep 9, 17:35:28 GMT+0Investigating - We are currently investigating this incident.. Sep 9, 18:06:50 GMT+0Moni...read more |
| 2024-07-26 16:03 | Some Fuse applications are experiencing degradation | none | 0 second | Jul 26, 16:03:00 GMT+0Investigating - A subset of Fuse applications may be experiencing degradation when handl...read more |
| 2024-07-19 02:00 | Routine DB Maintenance | none | 0 second | Jul 19, 03:00:00 GMT+0Completed - Maintenance has completed successfully. Jul 19, 02:00:00 GMT+0Identified - ...read more |
| 2024-06-21 02:00 | Planned Platform Update and Maintenance | none | 0 second | Jun 21, 02:00:00 GMT+0Identified - We will be finishing the second half of an update, started on June 19th at ...read more |
| 2024-06-19 03:00 | Planned Platform Update | none | 0 second | Jun 19, 03:00:01 GMT+0Identified - Maintenance is now in progress. Jun 19, 06:00:00 GMT+0Completed - Mainte...read more |
| 2024-06-03 14:54 | Investigating Latency with Fuse | none | 0 second | Jun 3, 14:54:29 GMT+0Identified - We've identified the cause of the issue affecting latency in Plum Fuse and a...read more |
| 2024-04-03 20:38 | We are investigating an issues impacting SMS functionality. | none | 0 second | Apr 3, 20:38:34 GMT+0Identified - Our team has identified the source of the issue and are working to resolve t...read more |
| 2024-03-20 17:21 | Service Impact Due to Vendor Connectivity Issue | none | 0 second | Mar 20, 17:21:24 GMT+0Investigating - We are monitoring a service incident affecting one of our vendors, which...read more |
| 2024-02-19 20:45 | Incident Affecting Call Connection | none | 0 second | Feb 20, 01:16:50 GMT+0Resolved - This incident has been resolved.. Feb 19, 20:45:04 GMT+0Investigating - We...read more |
| 2024-01-18 17:00 | Busy Signal on the majority of Toll-Free calls | none | 0 second | Jan 18, 17:00:47 GMT+0Investigating - We are currently investigating the incident and working with vendors to ...read more |
| 2023-12-20 02:00 | Platform Maintenance | none | 0 second | Dec 20, 02:00:00 GMT+0Identified - We are planning for a scheduled maintenance during that time.. Dec 20, 02:...read more |
| 2023-12-19 02:00 | General Maintenance | none | 0 second | Dec 19, 02:00:00 GMT+0Identified - We are planning for scheduled maintenance during this time.. Dec 19, 02:00...read more |
| 2023-12-18 02:00 | Platform Maintenance | none | 0 second | Dec 18, 02:00:00 GMT+0Identified - We are planning for a scheduled maintenance during that time.. Dec 18, 02:...read more |
| 2023-11-25 20:41 | We have observed and are triaging intermittent issues causing dead air on a portion of calls. | none | 0 second | Nov 25, 20:41:49 GMT+0Investigating - We are currently investigating this issue and will continue to keep this...read more |
| 2023-11-18 01:00 | Datacenter Maintenance | none | 0 second | Nov 18, 01:00:00 GMT+0Identified - A firewall upgrade is being preformed. No interruptions are expected from t...read more |
| 2023-11-02 14:27 | Incident Affecting Fuse Call Connection | none | 0 second | Nov 2, 14:27:43 GMT+0Investigating - The issue has been identified and we are working on a resolution.. Nov 2...read more |
| 2023-10-27 00:00 | Platform Maintenance | none | 0 second | Oct 27, 00:00:00 GMT+0Identified - We are planning for scheduled maintenance during that time.. Oct 27, 00:00...read more |
| 2023-10-05 15:20 | Telephony Maintenance | none | 0 second | Oct 5, 15:20:00 GMT+0Identified - We will be conducting telephony maintenance on: October 5th through Octobe...read more |
| 2023-09-26 13:51 | Incident Affecting Subset of Numbers in PCI | none | 0 second | Sep 26, 15:35:35 GMT+0Monitoring - We implemented a fix and are currently monitoring the result.. Sep 26, 18:...read more |
| 2023-07-13 05:00 | Server Maintenance | none | 0 second | Jul 13, 05:00:01 GMT+0Identified - Maintenance is now in progress. Jul 13, 09:00:00 GMT+0Completed - Mainte...read more |
| 2023-07-12 05:00 | Server Maintenance | none | 0 second | Jul 12, 05:00:00 GMT+0Identified - We are planning for a scheduled maintenance during that time.. Jul 12, 05:...read more |
| 2023-06-17 13:47 | Issues impacting call connection. | none | 0 second | Jun 19, 21:37:45 GMT+0Resolved - The issue has been resolved. Thank you for your patience.. Jun 17, 13:47:10 ...read more |
| 2023-06-15 14:13 | TTS & ASR Performance | none | 0 second | Jun 15, 14:13:52 GMT+0Investigating - We are observing degradation in performance of ASR and TTS engines. Our ...read more |
| 2023-06-06 21:00 | Vendor Carrier Maintenance | none | 0 second | Jun 6, 21:00:00 GMT+0Identified - Maintenance will be performed on our PCI trunks after hours. The work will i...read more |
| 2023-06-01 18:10 | TTS Engine Performance Issues | none | 0 second | Jun 2, 20:37:23 GMT+0Resolved - Issue is fully resolved and officially status is being moved from monitoring t...read more |
| 2023-05-31 18:51 | PCI Traffic | none | 0 second | May 31, 19:23:21 GMT+0Resolved - This issue has now been resolved and all PCI traffic is now functioning norma...read more |
| 2023-05-25 00:00 | Server Maintenance | none | 0 second | May 25, 00:00:00 GMT+0Identified - We will be performing scheduled server maintenance. Measures are being take...read more |
| 2023-05-24 00:00 | Server Maintenance | none | 0 second | May 24, 00:00:00 GMT+0Identified - We will be performing scheduled server maintenance. Measures are being take...read more |
| 2023-05-23 00:00 | Server Maintenance | none | 0 second | May 23, 00:00:01 GMT+0Identified - Maintenance is now in progress. May 23, 00:00:00 GMT+0Identified - We wi...read more |
| 2023-05-12 01:00 | PCI IVR Updates | none | 0 second | May 12, 01:00:01 GMT+0Identified - Maintenance is now in progress. May 12, 04:00:00 GMT+0Completed - Mainte...read more |
| 2023-05-11 01:00 | PCI IVR Updates | none | 0 second | May 11, 01:00:01 GMT+0Identified - Maintenance is now in progress. May 11, 04:00:00 GMT+0Completed - Mainte...read more |
| 2023-04-27 13:00 | Scheduled Maintenance - Call Flow Migration | none | 0 second | Apr 27, 13:00:01 GMT+0Identified - Maintenance is now in progress. Apr 27, 21:00:00 GMT+0Completed - Mainte...read more |
| 2023-04-25 00:00 | Network Testing & General Maintenance | none | 0 second | Apr 25, 00:00:01 GMT+0Identified - Maintenance is now in progress. Apr 25, 04:00:00 GMT+0Completed - Mainte...read more |
| 2023-04-19 00:00 | General Maintenance | none | 0 second | Apr 19, 04:00:00 GMT+0Completed - Maintenance has completed successfully. Apr 19, 00:00:00 GMT+0Identified - ...read more |