Current Status: Proxyclick is UP
We checked the official Proxyclick status page for updates 4 mins, 53 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-11-18 14:51 | S2- Elevated response times in the admin dashboard | minor | 2 hrs, 31 mins | We are pleased to share that this incident is resolved as we have confirmed full restoration of admin response ti...read more |
| 2024-10-28 16:26 | S2 - Slowness in Access Control Systems | minor | 16 hrs, 57 mins | We are pleased to inform you that the issue with Access Control Systems has been resolved. Our CloudOps team has ...read more |
| 2024-10-26 06:30 | [Scheduled] Scheduled maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-21 10:53 | S2 - All On Premise Access Control Systems are down | major | 23 hrs, 24 mins | We are pleased to inform you that the issue has now been resolved. Our teams have completed the necessary actions...read more |
| 2024-10-08 15:30 | [Scheduled] Important Notice: Emergency Maintenance Scheduled | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-08 09:46 | Elevated response times in Proxyclick admin dashboard | major | 21 hrs, 32 mins | We are pleased to share that this incident is resolved as we have confirmed full restoration of admin response ti...read more |
| 2024-09-15 17:30 | Proxyclick user authentication failures | critical | 1 hr, 42 mins | We are pleased to share that this incident is resolved. We will publish our root cause analysis findings on this...read more |
| 2024-08-13 14:33 | S2 - Elevated response times in the admin dashboard | minor | 29 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-02 09:25 | Elevated response times in Proxyclick admin dashboard | minor | 14 hrs, 18 mins | We are pleased to share that this incident is resolved as we have confirmed full restoration of admin response ti...read more |
| 2024-08-01 14:53 | Proxyclick platform authentication failures | none | 8 hrs, 40 mins | We have completed remediation and confirmed that all queues have returned to normal volumes and performance has s...read more |
| 2024-07-29 11:17 | Delayed receipt of notification mail | minor | 6 hrs, 21 mins | All notifications have been sent without delay as expected since 11:55 CETAll notifications have been sent without delay as expected since 11:55 CET |
| 2024-07-01 13:17 | Kiosk app unable to activate | none | 0 second | An issue was identified with the Proxyclick kiosk app, the app was unable to activate and sync with Proxyclick lo...read more |
| 2024-06-15 06:00 | [Scheduled] Scheduled maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-12 11:45 | Degraded response time and intermittent authentication failures | none | 0 second | Following the deployment of an API update, between 09:20 to 10:00 CET the web application experienced increased r...read more |
| 2024-02-21 12:25 | Users may be unable to access the Dashboard | major | 7 hrs, 6 mins | Incident resolved, no further errors recorded from 13:12 CET onwards.Incident resolved, no further errors recorded from 13:12 CET onwards. |
| 2024-01-10 12:07 | Visitor logbook - Visit data export functionality | minor | 19 hrs, 14 mins | No further issues have been observed or reported after the earlier update. This incident is now resolved.No further issues have been observed or reported after the earlier update. This incident is now resolved. |
| 2023-11-21 15:34 | Kiosk not loading | minor | 1 hr, 55 mins | The fix is now released. The latest app version 4.1.13 is now available, please update applications for resolutio...read more |
| 2023-06-13 17:15 | Proxyclick by Eptura - Users may be unable to register Visitors via Calendar integrations | major | 25 hrs, 48 mins | We have confirmed that the deployed solution is working for all customers and are closing this incident. Root Cau...read more |
| 2023-06-13 15:49 | Experiencing Timeouts | minor | 27 hrs, 16 mins | All API nodes are continuing to operate normally and this incident is now resolved.All API nodes are continuing to operate normally and this incident is now resolved. |
| 2023-06-01 06:00 | Users are unable to log into the web application | none | 0 second | This incident is now resolved. Post-mortem to come.This incident is now resolved. Post-mortem to come. |
| 2023-05-25 05:30 | Intermittent failures of Login Attempts for Dashboard | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2023-05-17 14:45 | Degraded performance of ipad app kiosk | major | 2 hrs, 44 mins | This incident has been resolved. RCA to come.This incident has been resolved. RCA to come. |
| 2023-03-28 12:53 | Proxyclick is unavailable | critical | 2 hrs, 15 mins | This incident has been resolved, post-mortem to comeThis incident has been resolved, post-mortem to come |
| 2023-02-15 16:33 | Proxyclick by Eptura - Users Unable to Authenticate to Web Application/Dashboard | none | 0 second | Proxyclick by Eptura Detailed Root Cause Analysis (RCA) – S1 Event 2023-02-15 On February 15, 2023, at 15:33 UTC,...read more |
| 2023-02-13 17:43 | Proxyclick by Eptura - Users Unable to Access Web Application/Dashboard | major | 0 second | Proxyclick by Eptura Detailed Root Cause Analysis (RCA) – S2 Event 2023-02-13 At 16:43 UTC on February 13, 2023, ...read more |
| 2023-01-25 10:10 | Azure Network Instability | minor | 5 hrs, 16 mins | Microsoft has closed the underlying Azure incident VSG1-B90 which affected Proxyclick services. All services have...read more |
| 2023-01-15 10:00 | [Scheduled] Scheduled Infrastructure Maintenance | maintenance | 1 hr, 2 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-06-22 15:00 | Degraded Performance event - Notifications and Watchlist | minor | 3 hrs, 23 mins | We have completed processing of the backlogged messages and all systems have resumed real-time processing. We wil...read more |
| 2022-06-08 19:05 | Degraded performance of Dashboard and API | minor | 3 hrs, 10 mins | Dashboard and API loading times have remained stable at normal levels. We will continue to monitor and investigat...read more |
| 2022-06-07 15:35 | Users may be unable to access the Dashboard and other components | major | 1 hr, 12 mins | Storage nodes on our internal service bus failed past our load balancing threshold, causing severely degraded per...read more |
| 2022-04-26 16:12 | Users may be unable to sync kiosks or launch the Proxyclick app | major | 43 mins | This incident has been resolved, all components are back to working properly. A post mortem analysis will be prov...read more |
| 2022-03-14 11:55 | Some users are unable to access the Dashboard when using Single Sign On | major | 20 mins | This incident has now been resolved.This incident has now been resolved. |
| 2022-03-01 18:56 | Kiosk may not be able to connect | major | 3 hrs, 33 mins | This has been resolved, post mortem incoming.This has been resolved, post mortem incoming. |
| 2022-02-27 10:01 | [Scheduled] Scheduled maintenance | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-02-09 13:18 | Exports may be requested but not received | major | 1 hr, 59 mins | This incident has now been resolved and all delayed report requests are being processed.This incident has now been resolved and all delayed report requests are being processed. |
| 2022-01-30 09:30 | [Scheduled] Scheduled server maintenance | maintenance | 25 mins | The scheduled maintenance is now completed. Post maintenance checks have been carried out. Apologies for any disr...read more |
| 2021-12-20 10:39 | Users may be unable to access the Dashboard and other components | critical | 1 hr, 7 mins | This incident has been resolved. Additional information will be included in post-mortem.This incident has been resolved. Additional information will be included in post-mortem. |
| 2021-12-15 21:02 | Some users may be unable to log in to Dashboard | minor | 44 mins | This incident has been resolved. Additional information will be included in post-mortem.This incident has been resolved. Additional information will be included in post-mortem. |
| 2021-11-08 08:36 | Intermittent issues to access Dashboard and other functionalities | minor | 1 hr, 8 mins | This incident has been resolved. Access to Dashboard and other functionalities have been restored. A post mortem ...read more |
| 2021-11-04 12:04 | Users may be unable to access the Dashboard and other components | critical | 20 mins | The incident is now resolved. The kiosk status displayed on Settings > Kiosk list may display Unknown with no imp...read more |
| 2021-10-13 09:28 | Proxyclick is currently unavailable | critical | 1 hr, 29 mins | This incident has been resolved. A post mortem will be available as soon as posted by our servers provider.This incident has been resolved. A post mortem will be available as soon as posted by our servers provider. |
| 2021-09-14 15:07 | Some users are unable to access the Dashboard when using Single Sign On | minor | 2 hrs, 2 mins | This incident has been resolvedThis incident has been resolved |
| 2021-08-05 15:31 | Users unable to access Dashboard | major | 1 hr, 21 mins | This incident has been resolvedThis incident has been resolved |
| 2021-07-08 12:17 | Exports may be requested but not received | major | 8 hrs, 4 mins | This incident has been resolved and reports are currently being processed.This incident has been resolved and reports are currently being processed. |
| 2021-06-27 09:32 | [Scheduled] Scheduled Maintenance: Database | maintenance | 1 hr, 35 mins | The scheduled maintenance is now completed. Post maintenance checks have been carried out. Apologies for any disr...read more |
| 2021-04-22 11:57 | Users may have issues accessing the Outlook Add in in certain client versions | minor | 1 hr, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-13 10:09 | Dashboard may be unavailable | major | 14 mins | This incident has been resolved. As soon as available, we will post a post-mortem with details about the root cau...read more |
| 2021-03-08 17:21 | Some features may be unavailable | minor | 1 hr, 11 mins | This incident has been resolved. A detailed root cause analysis will be posted in our status page shortly.This incident has been resolved. A detailed root cause analysis will be posted in our status page shortly. |
| 2020-12-03 18:26 | Users unable to log in to the app via Single Sign On | minor | 55 mins | This incident has been resolved. A summary with a detailed analysis will be posted as soon as available.This incident has been resolved. A summary with a detailed analysis will be posted as soon as available. |
| 2020-12-03 15:40 | Users may be unable to log in when using Single Sign On | none | 1 hr, 24 mins | This incident has been resolvedThis incident has been resolved |