SCORM Cloud Status

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Current Status: SCORM Cloud is UP

We checked the official SCORM Cloud status page for updates 4 mins, 42 seconds ago.

Past SCORM Cloud Incidents

Source: Official SCORM Cloud status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2024-11-08 16:20 Reportage - Interaction Reports Slow Response Times
minor
0 second

We are continuing to work on a fix to this issue, and greatly appreciate your patience as we do so. After much te...

2024-08-27 14:47 Slow Response Time
minor
53 mins

This incident has been resolved.This incident has been resolved.

2024-08-26 14:15 Slow Response Time
minor
28 mins

This incident has been resolved.This incident has been resolved.

2024-08-05 13:29 Slow Response Time
minor
26 mins

This incident has been resolved.This incident has been resolved.

2024-07-29 15:04 Elevated Errors
major
5 hrs, 37 mins

Request times and service health have returned to normal and are holding strong. We are continuing to monitor ser...

2024-01-28 01:00 [Scheduled] Scheduled Database Maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-01-19 15:53 Elevated Errors
major
1 hr, 4 mins

This incident has been resolved.This incident has been resolved.

2023-12-18 14:47 Registration Postback Service Interruption
major
6 hrs, 15 mins

This incident has been resolved.This incident has been resolved.

2023-09-28 20:55 Elevated Errors with Registration Creation
minor
6 hrs, 16 mins

This incident has been resolved.This incident has been resolved.

2023-07-24 16:27 Slow Response Time
minor
6 hrs, 31 mins

This incident has been resolved.This incident has been resolved.

2023-07-20 14:01 Slow Response Time
minor
1 hr, 24 mins

This incident has been resolved.This incident has been resolved.

2023-07-11 13:31 Slow Response Time
minor
2 hrs, 18 mins

This incident has been resolved.This incident has been resolved.

2023-07-10 14:59 Account and Billing service outage
major
9 hrs, 48 mins

This incident has been resolved.This incident has been resolved.

2023-04-24 18:39 Elevated Errors
major
35 mins

This incident has been resolved.This incident has been resolved.

2023-03-17 15:46 Elevated Errors
minor
15 mins

This incident has been resolved.This incident has been resolved.

2023-03-10 11:00 Some Launch Requests Unfulfilled
none
0 second

SCORM Cloud experienced an issue causing a portion of launch requests to go unfulfilled over the morning hours of...

2023-02-08 16:10 Elevated Errors with More Tokens
none
9 mins

The issue has been resolved. If you are still receiving an "Invalid more token" error response, you will need to ...

2023-01-22 01:01 [Scheduled] Scheduled Database Maintenance
maintenance
7 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2022-11-23 13:05 Elevated Errors
minor
2 hrs, 2 mins

This incident has been resolved, database activity remained nominal for the duration of the monitoring period.This incident has been resolved, database activity remained nominal for the duration of the monitoring period.

2022-07-20 14:50 Elevated Errors
major
1 hr, 29 mins

This incident has been resolved. We will continue to monitor the health of the system. A post mortem is currentl...

2022-06-24 13:10 Elevated Errors on Course Imports
minor
2 hrs, 24 mins

This incident has been resolved.This incident has been resolved.

2022-04-25 04:35 Elevated Errors
minor
1 hr, 19 mins

We have identified expired SSL certificates on part of our backend infrastructure that was preventing new instanc...

2022-03-20 21:45 Elevated Error Rate
minor
0 second

A scheduled database migration event encountered an error which left some tables with invalid foreign key constra...

2022-01-13 16:37 Slow Response Time
minor
1 hr, 31 mins

This incident has been resolved.This incident has been resolved.

2022-01-06 15:59 Slow Response Time
minor
1 hr, 37 mins

This incident has been resolved.This incident has been resolved.

2021-09-15 14:30 Slow Response Times
critical
2 hrs, 49 mins

This incident has been resolved.This incident has been resolved.

2021-04-25 16:45 Service Interruption
none
43 mins

This incident has been resolved. We will publish a post-mortem on our status page soon with more information. We ...

2021-04-13 04:01 [Scheduled] Database Maintenance
maintenance
4 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-01-21 02:54 Elevated Latency with Registration Postback Service
none
5 hrs, 57 mins

Postback message processing has returned to normal.Postback message processing has returned to normal.

2020-10-30 21:38 Slow Response Time
minor
1 hr, 24 mins

We determined that the increased latency of responses was due to a defective memcache server. Recycling the defec...

2020-10-12 19:26 Registration Postbacks not sending to customer integrations
minor
4 hrs, 47 mins

This incident has been resolved.This incident has been resolved.

2020-06-09 14:57 Elevated Request Latency
major
3 hrs, 17 mins

A fix for this incident has been deployed. We will attach a postmortem with more information to our status page l...

2020-05-29 16:29 Elevated Errors
critical
2 hrs, 39 mins

This incident has been resolved. We will share further details as a postmortem attached to this incident soon.This incident has been resolved. We will share further details as a postmortem attached to this incident soon.

2020-05-01 15:49 Service Interruption
critical
1 hr, 19 mins

This incident has been resolved. A specific update to a database table was identified as the source of the proble...

2020-03-13 11:21 Service Interruption
critical
29 mins

This incident has been resolved. We will write a postmortem with more information soon and post it on our status ...

2020-03-04 20:53 TLS Certificate Error
major
11 mins

This issue has been resolved. A regression in our infrastructure code caused the deployment of an expired certifi...

2019-11-15 18:29 Dispatch: Inconsistent postback of results to 3rd party LMS
minor
11 hrs, 22 mins

We have deployed a fix and dispatch packages should once once again handling results post backs to all destinatio...

2019-10-11 16:18 Slow Response Time
major
4 hrs, 16 mins

Performance for SCORM Cloud has stabilized. While we have not yet implemented a long term solution for this probl...

2019-10-11 14:09 Slow Response Times
major
1 hr, 1 min

This incident is now resolved. We identified a suboptimal operation that was used in an influx of requests today ...

2019-09-16 16:01 Slow Response Time
minor
2 hrs, 1 min

We are still investigating the root cause of the performance issues. In the interim we have taken steps to manual...

2019-05-03 16:06 Slow Response Time and Request Timeouts
minor
9 mins

We have identified a suboptimal database query that resulted in excessive database load. We will continue to moni...

2019-04-29 17:27 Elevated Course Error Rates
minor
18 mins

Amazon S3 has resolved this incident. We'll continue to monitor for any unexpected changes.Amazon S3 has resolved this incident. We'll continue to monitor for any unexpected changes.

2019-03-21 16:40 Postback Processing Delayed
minor
7 mins

This incident has been resolved.This incident has been resolved.

2019-01-16 15:44 Statement Forwarding Outage
major
12 hrs, 15 mins

This issue has been resolved. In the coming days we will add additional monitoring and updates to improve the res...

2018-12-18 16:30 Slow Response Time
major
1 hr, 1 min

We have identified a source of high xAPI traffic, and enabled global xAPI rate limiting. Enabling rate limiting h...

2018-12-16 19:22 Slow Response Time
minor
52 mins

We are still investigating a permanent fix for the source of the delays, and will continue to closely monitor per...

2018-11-14 18:47 Service Disruption
critical
2 hrs, 15 mins

We have identified a source of an unusually large number of requests which resulted in excessive database I/O wai...

2018-10-22 15:21 Service Degradation
major
5 hrs, 26 mins

This incident has been resolved.This incident has been resolved.

2018-08-01 16:29 Service Disruption
major
2 hrs, 15 mins

This incident has been resolved.This incident has been resolved.

2018-07-10 18:22 Increased Response Times
minor
5 hrs, 24 mins

This incident has been resolved.This incident has been resolved.