Sailpoint Status

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Current Status: sailpoint is UP

We checked the official sailpoint status page for updates 2 mins, 42 seconds ago.

Past sailpoint Incidents

Source: Official sailpoint status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-03-26 22:57 SaaS connector operations performance degraded
minor
57 mins

This incident has been resolved.This incident has been resolved.

2025-03-20 21:16 NERM is currently experiencing a service disruption.
critical
6 mins

This incident has been resolved.This incident has been resolved.

2025-03-07 14:10 Intermittent 503 Service Temporarily Unavailable errors
major
1 hr, 55 mins

The service disruption impacting IdentityNow has been MitigatedThe service disruption impacting IdentityNow has been Mitigated

2025-02-20 09:58 Email notifications is currently experiencing a service disruption.
minor
5 hrs, 25 mins

This incident has been resolved.This incident has been resolved.

2025-02-20 08:47 IDN is currently experiencing a service disruption.
major
6 hrs, 36 mins

This incident has been resolved.This incident has been resolved.

2025-02-07 02:28 NERM is currently experiencing a service disruption.
critical
3 hrs, 45 mins

This incident has been resolved.This incident has been resolved.

2025-02-02 16:25 ARM - New reports are offline
none
0 second

Feb 2, 16:25 UTCResolved - The issue has been fixed and all ARM reporting services are working as normal.Feb 1,...

2025-01-30 21:49 NERM is currently experiencing a service disruption.
none
0 second

Jan 30, 21:49 UTCResolved - This incident has been resolved.Jan 30, 21:41 UTCIdentified - The issue has been iden...

2025-01-27 21:08 ARM Reporting Services degraded
none
0 second

Jan 27, 21:08 UTCResolved - The issue has been fixed and ARM reporting services are working as normal.Jan 27, 20:...

2025-01-22 13:39 ARM services relying on email notifications is currently experiencing a service disruption
none
0 second

Jan 22, 13:39 UTCResolved - The service disruption impacting ARM has been mitigatedJan 21, 23:22 UTCIdentified - ...

2025-01-14 21:13 IdentityNow is currently experiencing a service disruption.
none
0 second

Jan 14, 21:13 UTCResolved - The issue has been resolved and all systems are working as normal.Jan 14, 20:40 UTCMo...

2025-01-10 03:13 ARM jobs are not running
none
0 second

Jan 10, 03:13 UTCResolved - The issue has been resolved. All pending jobs were executed successfully.Jan 10, 02:1...

2024-12-23 10:12 Atlassian Connector
minor
12 hrs, 28 mins

This incident has been resolved.This incident has been resolved.

2024-12-18 19:03 SAAS Framework Connectivity is currently experiencing a service disruption.
major
1 hr, 42 mins

This incident has been resolved.This incident has been resolved.

2024-12-05 15:34 ARMS is currently experiencing a service disruption
minor
41 mins

This incident has been resolved.This incident has been resolved.

2024-11-25 18:14 ARMS is currently experiencing a service disruption.
critical
4 hrs, 46 mins

This incident has been resolved.This incident has been resolved.

2024-11-25 13:31 Event pages are currently experiencing a service disruption.
minor
27 mins

This incident has been resolved.This incident has been resolved.

2024-11-08 14:20 NERM Collaboration Portals is currently experiencing a service disruption.
major
56 mins

This incident has been resolved.This incident has been resolved.

2024-11-03 03:42 Entitlement Aggregations experiencing a service degradation
none
0 second

The service disruption impacting entitlement aggregations has been Mitigated however, some customers may still se...

2024-10-30 23:15 Scheduled aggregation functionality is currently experiencing a service degradation.
minor
1 hr, 50 mins

This incident has been resolved. Customers should no longer be seeing issues at this time. If there are pending...

2024-10-16 15:06 Entitlements and Approvals Removed from Access Profiles
major
5 hrs, 39 mins

The service disruption impacting Access Profiles and entitlements has been Mitigated. No new impacts will be real...

2024-10-14 21:49 IdentityNow is currently experiencing a service disruption that is not allowing customers to access ...
major
21 mins

This incident has been resolved.This incident has been resolved.

2024-10-09 09:34 Access Reviews not loading
major
2 hrs, 58 mins

This incident has been resolved.This incident has been resolved.

2024-10-04 08:54 ARM Dashboards are not loading
critical
44 mins

The issue has been resolved. ARM dashboards are working as normal.The issue has been resolved. ARM dashboards are working as normal.

2024-09-26 17:07 SailPoint being impacted by external Service Provider
none
38 mins

The external service provider has resolved their issue. SailPoint has verified our environment is performing as ...

2024-09-23 23:10 CAM is currently experiencing a service disruption.
major
3 hrs, 38 mins

This incident has been resolved.This incident has been resolved.

2024-09-20 05:18 Integration and Provisioning functions are now available in Sandbox
major
1 hr, 39 mins

The technical issue with Sandbox has been fixed and all functionality is back to normal.The technical issue with Sandbox has been fixed and all functionality is back to normal.

2024-09-13 15:57 Sandbox environment is experiencing issues
minor
22 mins

The issue with the Sandbox environment has been resolved. Sandbox environment is working as normal.The issue with the Sandbox environment has been resolved. Sandbox environment is working as normal.

2024-09-13 03:07 ARM-Emergency Access Management
critical
48 mins

The service disruption impacting ARM - Emergency Access Management has been Mitigated. No new impacts will be rea...

2024-08-20 02:19 Forms Action error in Workflows
minor
1 hr, 37 mins

The SailPoint team has mitigated the service disruption with Workflows.The SailPoint team has mitigated the service disruption with Workflows.

2024-08-14 08:53 Account and Group Aggregations is currently experiencing a service disruption
none
2 hrs, 47 mins

The SailPoint team has mitigated the service disruption with Account and Group Aggregations.The SailPoint team has mitigated the service disruption with Account and Group Aggregations.

2024-08-07 13:20 AP-Southeast 2 is currently experiencing a service disruption.
major
59 mins

The SailPoint team has mitigated the service disruption with AP-Southeast 2.The SailPoint team has mitigated the service disruption with AP-Southeast 2.

2024-08-02 03:23 [Scheduled] Scheduled Maintenance - All Non-Employee Risk Management Environments
maintenance
12 mins

The scheduled maintenance is now complete. Please reach out to SailPoint Support for NERM if you have any questio...

2024-06-26 07:16 Wrokday aggregation failure with "delta "enabled
none
0 second

We have identified the issue, and currently working to apply a fix and resolve the issue. If you're experiencing...

2024-06-20 04:30 Workflow validation error in sandbox
minor
0 second

Workflow enabling is throwing validation errors in Sandbox environmentWorkflow enabling is throwing validation errors in Sandbox environment

2024-06-17 15:18 [Non-Employee Risk Management] Workflow Performance
minor
3 hrs, 18 mins

Workflows are now executing as expected. If you continue to see any issues, please reach out to SailPoint SupportWorkflows are now executing as expected. If you continue to see any issues, please reach out to SailPoint Support

2024-06-13 13:00 [Non-Employee Risk Management] Workflow Issues
major
1 hr, 30 mins

This issue is now resolved and workflows should function as expected. Please reach out to SailPoint Support if yo...

2024-06-10 10:00 Workflow Performance Issues
major
57 hrs, 16 mins

This incident has been resolved.This incident has been resolved.

2024-06-03 16:54 [NERM] Non-Employee Risk Management Profiles API has degraded performance
minor
20 hrs, 29 mins

This incident has been resolved and API Requests for the Profiles endpoint should be back to the expected speeds....

2024-06-03 13:53 JDBC sources show missing .jar files In sandbox tenants
major
10 hrs, 23 mins

The fix has been implemented and the issue is resolved now.The fix has been implemented and the issue is resolved now.

2024-06-03 10:40 Active Directory account creation is impacted in sandbox and production tenants
minor
1 hr, 31 mins

The fix has been implemented and the issue is resolved now.The fix has been implemented and the issue is resolved now.

2024-05-22 14:24 Workflows executions degradation in US-East-1
major
3 hrs, 45 mins

We've identified and mitigated the issue. We are continuing to monitor this issue and have validated workflow sta...

2024-05-16 20:18 Customers unable to edit sources
none
44 mins

This incident has been resolved.This incident has been resolved.

2024-05-16 17:51 Service Degradation in US-East-1
major
2 hrs, 30 mins

This incident has been resolved.This incident has been resolved.

2024-05-15 21:08 [NERM] Some services are unavailable
major
13 mins

This incident has been resolved and all services are back to operational. During this partial outage, it is possi...

2024-05-15 12:25 IdentityNow Tenants Down
critical
34 mins

This incident has been resolved.This incident has been resolved.

2024-05-14 16:22 Identity Security Cloud - NELM Bulk Uploads Failing
major
1 hr, 12 mins

This incident has been resolved, we identified an issue that was preventing the file from successfully uploading....

2024-05-14 05:31 Error on accessing certification "An error occurred. Please contact your administrator"
none
57 mins

This incident has been resolved for all regions.This incident has been resolved for all regions.

2024-05-10 18:08 Sandbox tenants inaccessible
none
50 mins

This incident has been resolved.This incident has been resolved.

2024-05-08 14:38 [NERM] Service Unavailable for Authentication into tenants
major
1 hr, 59 mins

This incident has been resolved. Please reach out to Customer Support if you continue to have issues with Authent...