Current Status: Samanage is UP
We checked the official Samanage status page for updates 1 min, 54 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-24 09:58 | Latency in the SWSD app | minor | 5 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-21 10:51 | Multiple and Duplicate Email Notifications | minor | 120 hrs, 38 mins | We have been monitoring the stability of our email services for several days and have not seen any reoccurrences ...read more |
| 2025-03-17 16:07 | US Data Center: Service Desk Email Notification Delays | minor | 3 hrs, 54 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2025-02-26 10:45 | US Data Center - Performance issues with the Service Desk application | major | 6 hrs, 53 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2025-02-10 11:04 | Issue with creating Incidents via Email | minor | 5 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-06 15:21 | Dependent Fields on Change Requests aren't working as expected | minor | 90 hrs, 34 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2025-01-19 03:00 | [Scheduled] Database Updates for All Data Centers | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-26 09:34 | US Data Center - Latency in the SWSD app | minor | 1 hr, 37 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-12-24 09:39 | US Data Center - Latency in the SWSD app | minor | 57 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-12-18 14:54 | US Data Center - Delays in Incident and Comment Creation via Email | minor | 1 hr, 46 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-11-23 15:04 | Portal users are getting an "Unauthorized" error when creating incidents using Microsoft Edge | none | 0 second | This issue has been resolved. Please reach out to technicalsupport@solarwinds.com if you need further assistance.This issue has been resolved. Please reach out to technicalsupport@solarwinds.com if you need further assistance. |
| 2024-10-15 15:59 | Large API Requests Fail with 500 Error - All Data Centers | minor | 16 hrs, 33 mins | The team identified and resolved the issue that was causing APIs that took over 30 seconds to request to fail. ...read more |
| 2024-10-14 12:02 | Process integrations currently not working and showing an "Unauthorized" error. | minor | 5 hrs, 57 mins | This issue has been resolved. If you need further assistance, please contact us at technicalsupport@solarwinds.co...read more |
| 2024-10-13 02:00 | [Scheduled] United States Datacenter - Database Maintenance to Support Upcoming Feature | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-29 02:00 | [Scheduled] Australia Datacenter - Database Maintenance to Support Upcoming Feature | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-26 13:53 | US Data Center - Delays in Email Notifications | minor | 3 hrs, 20 mins | This issue has been resolved. Email notifications from the Service Desk are now being delivered as expected. Noti...read more |
| 2024-09-08 21:53 | US Data Center Email Notifications are not being sent out | minor | 7 hrs, 37 mins | Service Desk email notifications are now being delivered as expected. Email notifications from previous and newly...read more |
| 2024-08-13 12:12 | Emails missing the service request inputs | minor | 5 hrs, 52 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-08-12 17:08 | US Data Center: Email notifications not being sent out | major | 1 hr, 44 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-08-12 10:53 | Unable to change Incidents State to Closed | minor | 3 hrs, 36 mins | This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance...read more |
| 2024-08-11 03:00 | [Scheduled] Scheduled Maintenance Notification | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-10 16:08 | Sentiment analysis not returning results | major | 136 hrs, 35 mins | The Sentiment Analysis engine depends on multiple services. Some of those services became unavailable and had to ...read more |
| 2024-07-09 16:10 | Service Desk Notifications sent via sendgrid.net | minor | 0 second | After whitelisting sendgrid.net or applying for sender authentication, we are no longer seeing issues. If you exp...read more |
| 2024-07-03 14:23 | Tasks and approvals getting auto completed/approved or declined | minor | 359 hrs, 32 mins | After monitoring the system with our email vendor over the last week we can confirm this issue is resolved.After monitoring the system with our email vendor over the last week we can confirm this issue is resolved. |
| 2024-06-02 00:00 | [Scheduled] US Datacenter Database Investigation - Brief Downtime and Slowdowns | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-28 12:58 | US Data Center - 503 Service Temporarily Unavailable | major | 24 hrs, 2 mins | After monitoring the system for several hours, we see that all functions operate at normal speeds. We will mark t...read more |
| 2024-05-22 09:18 | Scheduled Reports and Scheduled Service Catalog items are being sent multiple times. | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-05-16 05:06 | Application Slow Performance EU DC | minor | 1 hr, 39 mins | After monitoring the system, we see Service Desk application operates at normal speeds and will mark this inciden...read more |
| 2024-04-07 03:00 | [Scheduled] Database Update on All Datacenters | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-22 08:10 | Service Desk Application Slowness | major | 3 hrs, 21 mins | After monitoring the system for a few hours, we see that all functions operate at normal speeds and will mark thi...read more |
| 2024-03-05 14:59 | Asset Discovery Update Times Delayed [US Datacenter] | minor | 138 hrs, 56 mins | Discovery Agents and Scanners are now back to normal operation for updating information in SWSD.Discovery Agents and Scanners are now back to normal operation for updating information in SWSD. |
| 2024-02-11 03:00 | [Scheduled] Database Upgrade for United States (US) Datacenter | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-08 15:09 | US Datacenter: Emails are not generating new incidents | minor | 52 mins | We are now seeing emails flow into the platform with no issues and creating incidents.We are now seeing emails flow into the platform with no issues and creating incidents. |
| 2024-01-30 11:42 | US Datacenter: Delayed/slow load times of all pages | minor | 4 hrs, 27 mins | After monitoring the system for a few hours, we see that all functions operate at normal speeds and will mark thi...read more |
| 2024-01-29 11:28 | US Datacenter: Delayed/slow load times of all pages | minor | 5 hrs, 49 mins | After monitoring the system for a few hours, we see that all functions are operating at normal speeds and will be...read more |
| 2024-01-16 15:02 | US Datacenter: Unable to Edit Service Catalogs | minor | 3 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-08 12:18 | US Datacenter: Delayed/slow load times of all pages | minor | 3 hrs, 13 mins | After monitoring the system, for one hour, we see that all functions are operating at normal speeds and will be m...read more |
| 2024-01-07 03:00 | [Scheduled] Database Upgrade for European (EU) Datacenter | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-15 10:26 | US Datacenter: Delayed/slow load times of all pages | minor | 2 hrs, 1 min | After monitoring the system, for one hour, we see that all functions are operating at normal speeds and will be m...read more |
| 2023-12-05 16:47 | Delayed index load times | minor | 1 hr, 10 mins | The platform is stable and all load times are normal. We will be putting together a RCA which will be available u...read more |
| 2023-12-04 11:12 | US Datacenter: Delayed/slow load times of all pages | minor | 5 hrs, 43 mins | After monitoring, the platform is stable and running with no delays.After monitoring, the platform is stable and running with no delays. |
| 2023-12-03 03:00 | [Scheduled] Database upgrade for Australia Datacenter | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-05 06:00 | [Scheduled] Database upgrade on Australia datacenter | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-08 11:27 | Delayed load time - US Datacenter | minor | 2 hrs, 4 mins | The issue should now be resolved. This slowness might have only affected a couple of accounts globally.The issue should now be resolved. This slowness might have only affected a couple of accounts globally. |
| 2023-06-14 12:18 | All Data Centers - Not able to update users via API including IDaaS providers | minor | 1 hr, 59 mins | This incident has been resolved and updating the user via the API is functioning as normal.This incident has been resolved and updating the user via the API is functioning as normal. |
| 2023-06-01 17:11 | Potential Expiring Web Tokens Impacting API Access | minor | 260 hrs, 34 mins | We have not received any new reports in eight days and found the root cause of why a small subset of users, less ...read more |
| 2023-05-28 18:13 | Unable to view incidents when selecting them to open from the "All Incidents" page | minor | 2 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-22 12:41 | US Data Center - Virtual Agent is currently down | minor | 2 hrs, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-30 02:00 | [Scheduled] Service Upgrade [US & EU] | maintenance | 4 hrs, 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-07 10:12 | US Datacenter 500 Errors | major | 2 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |