Current Status: Sertifi is UP
We checked the official Sertifi status page for updates 3 mins, 27 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-04-09 10:37 | Reports of Payments not Processing | major | 2 hrs, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-04 15:25 | Payments Latency | minor | 12 hrs, 31 mins | Tokenex experienced a denial of service attack, which has since been resolved. This led to increased latency on p...read more |
| 2024-01-17 10:56 | Investigating an issue logging into Next Gen portals | minor | 6 hrs, 21 mins | We recently identified a system error related to Next Gen log in issues. We’ve been monitoring results, and the i...read more |
| 2024-01-14 19:41 | Issue with loading or creating documents associated to payments | critical | 25 hrs, 19 mins | We are marking as resolved as the impacted site has installed all portable chillers and the temperatures have sta...read more |
| 2023-12-19 18:52 | Investigating CC Unmasking Issue for Authorizations | minor | 1 hr, 2 mins | This incident has been resolved. We are working on a plan to repair impacted authorizations and expect to provide...read more |
| 2023-12-09 16:48 | System is down | none | 3 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-28 09:04 | Investigating an Issue with Increases in Timeouts/Latencies | minor | 4 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-16 23:00 | [Scheduled] Rescheduled Maintenance window - 11/16 | maintenance | 43 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-09 15:43 | System unavailable | critical | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-06 04:07 | Site Unavailable | critical | 4 hrs, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-05 13:56 | System Issues | critical | 1 hr, 41 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-20 21:00 | [Scheduled] Datacenter Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-09-16 07:47 | Payments System Issue | critical | 8 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-02 09:01 | [Scheduled] Certificate Authority Change on Sertifi.com | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-25 09:01 | [Scheduled] Updates to Supported Ciphers for all Sertifi Domains | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-19 12:07 | Investigating an Issue with access with "View All Files" | minor | 4 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-13 14:24 | Degraded Application Performance PDF Processing | minor | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-06 10:46 | Degraded Application Performance | minor | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-06 10:30 | Identified the issue with API Performance | minor | 5 hrs, 1 min | This incident has been resolved.This incident has been resolved. |
| 2023-06-27 09:01 | [Scheduled] Certificate Authority Change in SBX Environment | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-24 04:00 | [Scheduled] Datacenter Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-23 04:01 | [Scheduled] Datacenter Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-15 13:10 | Investigating an Issue with Log In Issues | minor | 35 hrs, 1 min | This incident has been resolved. If customers continue to have issues, they may need to modify their proxies to a...read more |
| 2023-06-06 13:29 | Investigating an Issue with Web Server 520 Errors | minor | 192 hrs, 33 mins | We’ve been monitoring results, and the issue is fully resolved. Thanks for your patience as we investigated a...read more |
| 2023-05-25 10:44 | Issue with accessing links in Salesforce | minor | 3 hrs, 27 mins | We have validated this issue is resolved.We have validated this issue is resolved. |
| 2023-05-24 11:54 | Investigating an Issue with Signing for APIs that use custom URLs | minor | 54 mins | We have resolved this incident. The issue was limited to customers who leverage custom URLs. The end user receive...read more |
| 2023-05-13 22:00 | [Scheduled] Maintenance Window for Security Patching | maintenance | 27 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-05 19:30 | Site Downtime during a failed Database Failover | none | 0 second | During a routine and planned Database failover to implement security patching, our secondary database failed to c...read more |
| 2023-04-27 15:37 | Cloned payments/authorizations stuck in "Processing" state | minor | 25 hrs, 3 mins | This incident is now resolved.This incident is now resolved. |
| 2023-04-13 11:45 | Investigating an Issue with Authorizations for Shift4 Gateways | minor | 94 hrs, 23 mins | This issue is now resolved.This issue is now resolved. |
| 2023-03-16 10:01 | Investigating an Issue with our NextGen portals | minor | 2 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-23 09:01 | [Scheduled] Removal of Discouraged Cyphers | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-20 01:30 | Document Sending/Signing Errors | major | 0 second | Between 12:30 - 1:30 AM Central Time, database monitoring alerted us to errors requiring failover to remediate. T...read more |
| 2023-02-17 12:43 | Delays in Payment Status | minor | 6 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-16 12:25 | Failed Payments Sending Successful Confirmation Emails | minor | 21 hrs, 28 mins | A fix has been implemented and we have validated this issue is resolved for the vast majority of customers. Custo...read more |
| 2023-01-21 12:21 | Payments System Incident | none | 2 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2023-01-06 12:55 | Clone/Refund Errors | minor | 6 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2022-12-28 21:35 | System Performance - High Latency | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2022-12-09 10:30 | Whoops Page on creating new folders | minor | 0 second | Whoops Page when creating new folders and rooms.Whoops Page when creating new folders and rooms. |
| 2022-12-02 22:00 | [Scheduled] Scheduled Maintenance - December 2 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-11-10 12:40 | Payments System Issue | minor | 1 hr, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-09 17:34 | Document Generation Errors | major | 50 mins | We recently identified a system error related to Document Generation. We’ve been monitoring results, and the issu...read more |
| 2022-11-08 13:08 | Degraded Application Performance | critical | 3 hrs, 57 mins | We experienced significant latency starting just before 1:00pm central time today. Resolution had taken longer th...read more |
| 2022-11-04 12:07 | Degraded Application Performance | minor | 2 hrs, 13 mins | Our storage system had a significant increase in the storage queue sizes which led to delays across the system. W...read more |
| 2022-11-04 02:42 | Site Unavaliability | critical | 46 mins | A fix has been implemented and this issue has been resolved.A fix has been implemented and this issue has been resolved. |
| 2022-11-01 12:25 | Opera integration is updating multiple folio windows with the same payment information | minor | 3 hrs, 40 mins | Earlier today we identified an error related to eAuthorization events utilizing our Opera integration. Events whi...read more |
| 2022-10-28 22:00 | [Scheduled] Scheduled Maintenance - October 28 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-23 09:30 | Site Latency | minor | 0 second | Overall Site SlownessOverall Site Slowness |
| 2022-10-21 22:00 | [Scheduled] Storage Maintenace | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-21 16:53 | We are investigating an incident with payment processing. | minor | 1 hr, 15 mins | This incident has been resolved.This incident has been resolved. |