Current Status: servicerocket is UP
We checked the official servicerocket status page for updates 4 mins, 5 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-01-28 11:08 | Security & Encryption for Confluence Cloud Infrastructure Transfer | none | 0 second | Jan 28, 11:08 UTCCompleted - The scheduled maintenance has been completed.Jan 28, 09:00 UTCIn progress - Schedule...read more |
| 2023-11-21 09:31 | Migration of Contact Views for Salesforce & JSM Infrastructure to Appfire | none | 0 second | Nov 21, 09:31 UTCCompleted - The migration has been completed now. The application is now running on the Appfire ...read more |
| 2023-10-24 11:00 | Migration of Publisher for Confluence Cloud to Salesforce Infrastructure to Appfire | none | 0 second | Oct 24, 11:00 UTCCompleted - The Publisher for Confluence Cloud to Salesforce infrastructure is successfully tran...read more |
| 2023-10-17 15:31 | Errors when accessing Connections and in lightning components in Salesforce | none | 0 second | Oct 17, 15:31 UTCResolved - Our team have investigated and identified possible reasons. Access to the Connector f...read more |
| 2023-09-09 07:46 | Migration of Connector for Salesforce & Confluence Cloud Infrastructure to Appfire | none | 0 second | Sep 9, 07:46 UTCCompleted - The Connector for Salesforce and Confluence Cloud infrastructure is successfully tra...read more |
| 2023-09-04 17:00 | ServiceRocket Support Portal Scheduled Migration | none | 0 second | Sep 4, 17:00 UTCCompleted - The scheduled maintenance has been completed.Aug 31, 22:00 UTCIn progress - Schedule...read more |
| 2023-08-02 06:59 | Classic Connector for Salesforce & Jira - Migration Service to Cloud will be unavailable | none | 0 second | Aug 2, 06:59 UTCCompleted - The scheduled maintenance has been completed.Jul 31, 10:00 UTCIn progress - Schedule...read more |
| 2023-07-31 00:00 | Migration Service to Cloud will be unavailable | none | 0 second | Jul 31, 00:00 UTCCompleted - The scheduled maintenance has been completed.Jul 27, 00:00 UTCIn progress - Schedule...read more |
| 2023-07-29 07:41 | Migration of Connector for Salesforce & Jira Cloud Infrastructure to Appfire | none | 0 second | Jul 29, 07:41 UTCCompleted - The Connector for Salesforce and Jira Cloud infrastructure is successfully transferr...read more |
| 2023-06-27 02:00 | Connector for Salesforce & Jira - Migration Service Scheduled Maintenance | none | 0 second | Jun 27, 02:00 UTCCompleted - The scheduled maintenance has been completed.Jun 27, 01:00 UTCIn progress - Schedule...read more |
| 2023-04-03 15:42 | Getting an "Error rendering field-group macro" error on the ServiceRocket Docs website when trying t... | none | 0 second | Apr 3, 15:42 UTCResolved - This incident has been resolved.Mar 29, 14:53 UTCIdentified - The issue has been iden...read more |
| 2023-03-27 04:01 | ServiceRocket Documentation Website Scheduled Maintenance | none | 0 second | Mar 27, 04:01 UTCCompleted - The scheduled maintenance has been completed.Mar 27, 01:00 UTCIn progress - Schedule...read more |
| 2023-03-02 16:41 | Connector for Salesforce & Jira Service Disruption | none | 0 second | Mar 2, 16:41 UTCResolved - The team has been monitoring the situation and can confirm now that the issue has bee...read more |
| 2023-01-30 03:00 | ServiceRocket Documentation Website Scheduled Maintenance | none | 0 second | Jan 30, 03:00 UTCCompleted - The scheduled maintenance has been completed.Jan 30, 02:01 UTCIn progress - Schedule...read more |
| 2022-12-21 07:21 | Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bou... | none | 0 second | Dec 21, 07:21 UTCResolved - The fix was released and we can confirm the issue has been rectified.Dec 21, 06:18 UT...read more |
| 2022-12-19 04:00 | Classic Connector for Salesforce & Jira - Migration Service Scheduled Maintenance | none | 0 second | Dec 19, 04:00 UTCCompleted - The scheduled maintenance has been completed.Dec 19, 03:00 UTCIn progress - Schedule...read more |
| 2022-10-31 02:00 | ServiceRocket Documentation Website Scheduled Upgrade | none | 0 second | Oct 31, 02:00 UTCCompleted - The scheduled maintenance has been completed.Oct 31, 01:00 UTCIn progress - Schedule...read more |
| 2022-10-14 01:27 | Documentation site unavailable | none | 0 second | Oct 14, 01:27 UTCResolved - This incident has been resolved. The documentation website is now operational.Oct 13,...read more |
| 2022-09-29 02:21 | Service Disruption for our Confluence cloud apps | none | 0 second | Sep 29, 02:21 UTCResolved - This incident has been resolved.Sep 28, 21:03 UTCMonitoring - We are currently monito...read more |
| 2022-09-07 10:01 | Connector for Workplace & Jira Scheduled Maintenance | none | 0 second | Sep 7, 10:01 UTCCompleted - The scheduled maintenance has been completed.Sep 7, 09:00 UTCIn progress - Schedule...read more |
| 2022-07-25 06:50 | Connector for Salesforce & Jira Service Management Scheduled Upgrade | none | 0 second | Jul 25, 06:50 UTCCompleted - The scheduled maintenance has been completed.Jul 25, 05:20 UTCIn progress - Schedule...read more |
| 2022-07-25 05:00 | Connector for Salesforce & Jira Service Management Scheduled Upgrade | none | 0 second | Jul 25, 05:00 UTCCompleted - The scheduled maintenance has been completed.Jul 25, 03:00 UTCIn progress - Schedule...read more |
| 2022-06-07 08:27 | ServiceRocket Docs (docs.servicerocket.com) is currently restricted from the public | none | 0 second | Jun 7, 08:27 UTCResolved - The issue has been resolved. Our Docs site(docs.servicerocket.com) is now operating n...read more |
| 2022-04-25 06:30 | ServiceRocket Documentation Website Scheduled Database Upgrade | none | 0 second | Apr 25, 06:30 UTCCompleted - The scheduled maintenance has been completed.Apr 25, 04:30 UTCIn progress - Schedule...read more |
| 2022-03-21 08:20 | Composition tabs and some features of our Confluence Cloud apps not working for some users | none | 0 second | Mar 21, 08:20 UTCResolved - This incident has been resolved by Atlassian:- https://confluence.status.atlassian.co...read more |
| 2022-02-24 17:50 | Connector for Salesforce & Jira Outage | major | 6 hrs, 7 mins | A fix was implemented for this incident and is now resolved.A fix was implemented for this incident and is now resolved. |
| 2022-01-24 16:27 | Service Disruption for the Connector for Salesforce & Jira Cloud | critical | 7 hrs, 40 mins | Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally. |
| 2022-01-18 16:34 | Service Disruption for the Connector for Salesforce and Jira Cloud | critical | 4 hrs, 58 mins | Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally. |
| 2022-01-12 07:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-30 07:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-22 02:00 | [Scheduled] ServiceRocket Documentation Website Scheduled Upgrade | maintenance | 1 hr, 44 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-15 15:35 | Connector for Salesforce and Jira Cloud Intermittent Service Disruption | major | 45 mins | We have identified the root cause of the disruption which was caused by AWS outage. AWS servers have been restore...read more |
| 2021-12-13 15:39 | Connector for Salesforce and Jira Cloud Intermittent Service Disruption | major | 7 hrs, 16 mins | We experienced an intermittent issue to view/create/associate with our connector today starting around 10AM EST. ...read more |
| 2021-06-21 12:42 | Connector for Salesforce & Jira | major | 30 mins | We've experienced an outage for our Salesforce & Jira connector following a misconfiguration on one of our servic...read more |
| 2021-06-21 02:01 | [Scheduled] Connector for Salesforce & Jira Scheduled Maintenance | maintenance | 2 hrs, 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-06-15 12:08 | Connector for Salesforce & Jira: Getting "Unknown error! Index: 0, Size:0" error when displaying Jir... | maintenance | 21 hrs, 27 mins | This issue has been resolved as the fix has released. Please contact us with this link: https://servicerocket.dri...read more |
| 2021-05-27 07:35 | Documentation Website | major | 0 second | Between 07:35 UTC to 07:35 UTC We experienced issue with our <a href="https://docs.servicerocket.com/home">apps d...read more |
| 2021-05-26 20:00 | Documentation site unavailable | critical | 4 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2021-05-22 02:21 | Documentation Website | major | 40 mins | The maintenance was completed. The website is operational now.The maintenance was completed. The website is operational now. |
| 2021-05-21 02:01 | [Scheduled] ServiceRocket Documentation Website Scheduled Upgrade | maintenance | 2 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-05-19 08:31 | ServiceRocket Documentation Website Scheduled Upgrade | none | 4 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-26 02:00 | [Scheduled] Connector for Salesforce & Jira Service Management Scheduled Upgrade | maintenance | 2 hrs, 27 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-15 17:28 | Documentation Website | major | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-15 17:01 | Documentation site unavailable | critical | 30 mins | The documentation site is back up and running.The documentation site is back up and running. |
| 2021-03-11 15:54 | Connector for Salesforce & Jira | major | 10 hrs, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-08 03:32 | SR Marketplace Portal | major | 24 mins | Between 03:32 UTC to 03:56 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |
| 2021-03-08 02:00 | [Scheduled] Connector for Salesforce & Jira Service Management Scheduled Upgrade | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-01 03:58 | SR Marketplace Portal | major | 20 mins | Between 03:58 UTC to 04:18 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |
| 2021-02-22 03:30 | SR Marketplace Portal | major | 20 mins | Between 03:30 UTC to 03:50 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |
| 2021-02-08 03:26 | SR Marketplace Portal | major | 22 mins | Between 03:26 UTC to 03:48 UTC We experienced issue with our <a href="https://atlassian.servicerocket.com">market...read more |