Current Status: Shelf.io is UP
We checked the official Shelf.io status page for updates 2 mins, 13 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-03 15:26 | Search Functionality Degradation Affecting Multiple Features | critical | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-27 12:40 | Search Functionality Disruption | major | 0 second | On 27 June 2025, between 14:40 UTC and 14:51 UTC, some users in the US region were unable to retrieve search resu...read more |
| 2025-04-29 15:37 | Gem Content Inaccessible via KMS Dashboard/Search | major | 26 mins | The configuration issue has been corrected, and Gem content access via KMS is restored.The configuration issue has been corrected, and Gem content access via KMS is restored. |
| 2025-02-25 17:20 | Content Intelligence Service Degradation in US Region | critical | 3 hrs, 36 mins | The disruption to Content Intelligence service in the US region has been fully resolved. Our engineering team s...read more |
| 2025-01-24 04:00 | [Scheduled] Content Publication Workflow Scheduled Maintenance on Friday, January 24 | maintenance | 16 hrs, 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-24 19:28 | Search Functionality Degradation Affecting Multiple Features | critical | 53 mins | Search functionality has been restored across all major features including Gems search. The system is now operati...read more |
| 2024-09-19 08:08 | Chrome Update Causing UI Errors | minor | 4 hrs, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-12 08:07 | [Scheduled] Search Copilot: Maintenance Mode | maintenance | 4 hrs, 17 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-18 11:30 | Content Publication Workflow: Service Interruption | major | 5 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-07 12:00 | Gem Page Loading Issue | critical | 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-28 10:00 | [Scheduled] CDN rebuild | maintenance | 16 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-26 14:13 | Canadian Region: Insights and Maintenance UI Downtime | critical | 1 hr, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-05 22:43 | Search Disruption | critical | 1 hr, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-19 16:18 | Search Service Interruption | critical | 45 mins | We're pleased to report that the outage affecting our search capabilities has been resolved. Our team addressed a...read more |
| 2023-07-25 07:26 | Incident with login page | major | 1 hr, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-13 19:01 | Shelf Outage in the US Region | critical | 2 hrs, 5 mins | As of 20:44 UTC, we have observed an absence of errors stemming from this outage for the past 20 minutes. Based o...read more |
| 2023-06-09 23:00 | Degraded Search Functionality | major | 1 hr, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-08 10:48 | Some documents not visible in search results | major | 0 second | The incident has been resolved.The incident has been resolved. |
| 2023-06-02 00:35 | Self-Service Portals Downtime in the US Region | major | 0 second | This incident has been resolved.This incident has been resolved. |
| 2022-10-05 15:25 | Elevated API errors | critical | 1 hr, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-09 14:36 | AWS Outage in the US region | major | 4 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-06 11:04 | [Scheduled] Maintenance of GraphQL APIs | maintenance | 8 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-07-22 11:14 | Problems with Self-Service Portals | critical | 2 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-10 11:45 | Problems Accessing the Web Application | major | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-20 15:32 | 5XX Errors When Accessing the Web Application | major | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-12 18:56 | 5XX Errors When Accessing the Web Application | major | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-04 14:10 | Kustomer Integration Issues | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-26 10:50 | [Scheduled] Database Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-03-24 16:05 | Updates to gems show up in search results with a delay | minor | 6 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-17 17:57 | Intermittent Search Problems | minor | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-17 17:21 | Intermittent Search Problems | major | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-16 21:30 | Intermittent Search Problems | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2022-02-16 16:38 | Problems with loading a library tree in the web app | major | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-14 19:48 | [Scheduled] Database maintenance: gem creation is affected | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-22 12:07 | Missing English Recommendations in Answer Assist | minor | 6 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-16 20:21 | Intermittent Errors Signing in via SSO | major | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-15 15:19 | Intermittent Errors Signing in via SSO | major | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-15 13:51 | Problems with Emails Delivery | major | 5 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-07 17:15 | US Region Downtime | critical | 7 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2021-11-30 13:17 | 6-minute spike of API errors | none | 0 second | Between 15:17 - 15:23 UTC there were some problems using Shelf application. Users experienced "Something went wro...read more |
| 2021-11-15 15:23 | Agent Assist Errors | major | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-23 22:30 | DNS Issues | none | 0 second | Due to some DNS issues, customers could not access the Shelf platform for some time.Due to some DNS issues, customers could not access the Shelf platform for some time. |
| 2021-10-15 16:30 | Problems With Updating Gems | minor | 5 hrs, 1 min | This incident has been resolved.This incident has been resolved. |
| 2021-10-10 08:57 | [Scheduled] Database Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-09-28 18:24 | Web Application: Intermittent Long Loading Times (US Region) | minor | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-31 19:06 | Problems when signing in using SSO providers | major | 3 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-19 16:25 | CPW: Cannot save changes to the Decision Tree | minor | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-19 13:31 | CPW Tasks for Decision Trees Cannot Be Transitioned to the Next Stage | minor | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-12 18:08 | CPW: Wiki Editor has limited formatting functionality | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-10 09:34 | Some CPW Tasks for Decision Trees Cannot Be Transitioned to the Next Stage | minor | 40 mins | This incident has been resolved.This incident has been resolved. |