Shelf.io Status

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Current Status: Shelf.io is UP

We checked the official Shelf.io status page for updates 2 mins, 53 seconds ago.

Past Shelf.io Incidents

Source: Official Shelf.io status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-07-03 15:26 Search Functionality Degradation Affecting Multiple Features
critical
20 mins

This incident has been resolved.This incident has been resolved.

2025-06-27 12:40 Search Functionality Disruption
major
0 second

On 27 June 2025, between 14:40 UTC and 14:51 UTC, some users in the US region were unable to retrieve search resu...

2025-04-29 16:03 Gem Content Inaccessible via KMS Dashboard/Search
none
0 second

Apr 29, 16:03 UTCResolved - The configuration issue has been corrected, and Gem content access via KMS is restore...

2025-02-25 20:56 Content Intelligence Service Degradation in US Region
none
0 second

Feb 25, 20:56 UTCResolved - The disruption to Content Intelligence service in the US region has been fully resolv...

2025-01-24 20:29 Content Publication Workflow Scheduled Maintenance on Friday, January 24
none
0 second

Jan 24, 20:29 UTCCompleted - The scheduled maintenance has been completed.Jan 24, 04:00 UTCIn progress - Schedule...

2024-10-24 20:21 Search Functionality Degradation Affecting Multiple Features
none
0 second

Oct 24, 20:21 UTCResolved - Search functionality has been restored across all major features including Gems searc...

2024-09-19 12:30 Chrome Update Causing UI Errors
none
0 second

Sep 19, 12:30 UTCResolved - This incident has been resolved.Sep 19, 12:28 UTCMonitoring - A fix has been implemen...

2024-07-12 12:24 Search Copilot: Maintenance Mode
none
0 second

Jul 12, 12:24 UTCCompleted - The scheduled maintenance has been completed.Jul 12, 11:41 UTCVerifying - Verificati...

2024-06-18 16:59 Content Publication Workflow: Service Interruption
none
0 second

Jun 18, 16:59 UTCResolved - This incident has been resolved.Jun 18, 16:59 UTCMonitoring - A fix has been implemen...

2024-05-07 12:56 Gem Page Loading Issue
none
0 second

May 7, 12:56 UTCResolved - This incident has been resolved.May 7, 12:34 UTCMonitoring - A fix has been implemen...

2024-04-28 10:16 CDN rebuild
none
0 second

Apr 28, 10:16 UTCCompleted - The scheduled maintenance has been completed.Apr 28, 10:00 UTCIn progress - Schedule...

2024-04-26 15:36 Canadian Region: Insights and Maintenance UI Downtime
none
0 second

Apr 26, 15:36 UTCResolved - This incident has been resolved.Apr 26, 15:33 UTCMonitoring - A fix has been implemen...

2024-04-06 00:19 Search Disruption
none
0 second

Apr 6, 00:19 UTCResolved - This incident has been resolved.Apr 5, 23:56 UTCMonitoring - A fix has been implemen...

2023-12-19 17:03 Search Service Interruption
none
0 second

Dec 19, 17:03 UTCResolved - We're pleased to report that the outage affecting our search capabilities has been re...

2023-07-25 08:50 Incident with login page
none
0 second

Jul 25, 08:50 UTCResolved - This incident has been resolved.Jul 25, 08:02 UTCMonitoring - A fix has been implemen...

2023-06-13 21:06 Shelf Outage in the US Region
none
0 second

Jun 13, 21:06 UTCResolved - As of 20:44 UTC, we have observed an absence of errors stemming from this outage for ...

2023-06-10 00:31 Degraded Search Functionality
none
0 second

Jun 10, 00:31 UTCResolved - This incident has been resolved.Jun 10, 00:26 UTCMonitoring - A fix has been implemen...

2023-06-08 10:48 Some documents not visible in search results
none
0 second

Jun 8, 10:48 UTCResolved - The incident has been resolved.Jun 8, 10:48 UTCResolved - The incident has been resolved.

2023-06-02 00:35 Self-Service Portals Downtime in the US Region
none
0 second

Jun 2, 00:35 UTCResolved - This incident has been resolved.Jun 2, 00:35 UTCResolved - This incident has been resolved.

2022-10-05 17:08 Elevated API errors
none
0 second

Oct 5, 17:08 UTCResolved - This incident has been resolved.Oct 5, 17:06 UTCMonitoring - A fix has been implemen...

2022-09-09 19:13 AWS Outage in the US region
none
0 second

Sep 9, 19:13 UTCResolved - This incident has been resolved.Sep 9, 18:40 UTCUpdate - We see positive signs of re...

2022-09-06 11:12 Maintenance of GraphQL APIs
none
0 second

Sep 6, 11:12 UTCCompleted - The scheduled maintenance has been completed.Sep 6, 11:04 UTCUpdate - Scheduled mai...

2022-07-22 13:20 Problems with Self-Service Portals
none
0 second

Jul 22, 13:20 UTCResolved - This incident has been resolved.Jul 22, 12:55 UTCUpdate - We are continuing to monito...

2022-05-10 12:11 Problems Accessing the Web Application
none
0 second

May 10, 12:11 UTCResolved - This incident has been resolved.May 10, 12:09 UTCUpdate - We are continuing to work o...

2022-04-20 15:41 5XX Errors When Accessing the Web Application
none
0 second

Apr 20, 15:41 UTCResolved - This incident has been resolved.Apr 20, 15:32 UTCIdentified - The issue has been iden...

2022-04-12 18:56 5XX Errors When Accessing the Web Application
major
7 mins

This incident has been resolved.This incident has been resolved.

2022-04-04 14:10 Kustomer Integration Issues
major
17 mins

This incident has been resolved.This incident has been resolved.

2022-03-26 10:50 [Scheduled] Database Maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2022-03-24 16:05 Updates to gems show up in search results with a delay
minor
6 hrs, 18 mins

This incident has been resolved.This incident has been resolved.

2022-03-17 17:57 Intermittent Search Problems
minor
29 mins

This incident has been resolved.This incident has been resolved.

2022-03-17 17:21 Intermittent Search Problems
major
8 mins

This incident has been resolved.This incident has been resolved.

2022-03-16 21:30 Intermittent Search Problems
none
0 second

We are currently investigating this issue.We are currently investigating this issue.

2022-02-16 16:38 Problems with loading a library tree in the web app
major
35 mins

This incident has been resolved.This incident has been resolved.

2022-01-14 19:48 [Scheduled] Database maintenance: gem creation is affected
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-12-22 12:07 Missing English Recommendations in Answer Assist
minor
6 hrs, 58 mins

This incident has been resolved.This incident has been resolved.

2021-12-16 20:21 Intermittent Errors Signing in via SSO
major
20 mins

This incident has been resolved.This incident has been resolved.

2021-12-15 15:19 Intermittent Errors Signing in via SSO
major
59 mins

This incident has been resolved.This incident has been resolved.

2021-12-15 13:51 Problems with Emails Delivery
major
5 hrs, 46 mins

This incident has been resolved.This incident has been resolved.

2021-12-07 17:15 US Region Downtime
critical
7 hrs, 10 mins

This incident has been resolved.This incident has been resolved.

2021-11-30 13:17 6-minute spike of API errors
none
0 second

Between 15:17 - 15:23 UTC there were some problems using Shelf application. Users experienced "Something went wro...

2021-11-15 15:23 Agent Assist Errors
major
9 mins

This incident has been resolved.This incident has been resolved.

2021-10-23 22:30 DNS Issues
none
0 second

Due to some DNS issues, customers could not access the Shelf platform for some time.Due to some DNS issues, customers could not access the Shelf platform for some time.

2021-10-15 16:30 Problems With Updating Gems
minor
5 hrs, 1 min

This incident has been resolved.This incident has been resolved.

2021-10-10 08:57 [Scheduled] Database Maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-09-28 18:24 Web Application: Intermittent Long Loading Times (US Region)
minor
8 mins

This incident has been resolved.This incident has been resolved.

2021-08-31 19:06 Problems when signing in using SSO providers
major
3 hrs, 20 mins

This incident has been resolved.This incident has been resolved.

2021-08-19 16:25 CPW: Cannot save changes to the Decision Tree
minor
49 mins

This incident has been resolved.This incident has been resolved.

2021-08-19 13:31 CPW Tasks for Decision Trees Cannot Be Transitioned to the Next Stage
minor
48 mins

This incident has been resolved.This incident has been resolved.

2021-08-12 18:08 CPW: Wiki Editor has limited formatting functionality
minor
36 mins

This incident has been resolved.This incident has been resolved.

2021-08-10 09:34 Some CPW Tasks for Decision Trees Cannot Be Transitioned to the Next Stage
minor
40 mins

This incident has been resolved.This incident has been resolved.