Current Status: Shelf.io is UP
We checked the official Shelf.io status page for updates 2 mins, 53 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-03 15:26 | Search Functionality Degradation Affecting Multiple Features | critical | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-27 12:40 | Search Functionality Disruption | major | 0 second | On 27 June 2025, between 14:40 UTC and 14:51 UTC, some users in the US region were unable to retrieve search resu...read more |
| 2025-04-29 16:03 | Gem Content Inaccessible via KMS Dashboard/Search | none | 0 second | Apr 29, 16:03 UTCResolved - The configuration issue has been corrected, and Gem content access via KMS is restore...read more |
| 2025-02-25 20:56 | Content Intelligence Service Degradation in US Region | none | 0 second | Feb 25, 20:56 UTCResolved - The disruption to Content Intelligence service in the US region has been fully resolv...read more |
| 2025-01-24 20:29 | Content Publication Workflow Scheduled Maintenance on Friday, January 24 | none | 0 second | Jan 24, 20:29 UTCCompleted - The scheduled maintenance has been completed.Jan 24, 04:00 UTCIn progress - Schedule...read more |
| 2024-10-24 20:21 | Search Functionality Degradation Affecting Multiple Features | none | 0 second | Oct 24, 20:21 UTCResolved - Search functionality has been restored across all major features including Gems searc...read more |
| 2024-09-19 12:30 | Chrome Update Causing UI Errors | none | 0 second | Sep 19, 12:30 UTCResolved - This incident has been resolved.Sep 19, 12:28 UTCMonitoring - A fix has been implemen...read more |
| 2024-07-12 12:24 | Search Copilot: Maintenance Mode | none | 0 second | Jul 12, 12:24 UTCCompleted - The scheduled maintenance has been completed.Jul 12, 11:41 UTCVerifying - Verificati...read more |
| 2024-06-18 16:59 | Content Publication Workflow: Service Interruption | none | 0 second | Jun 18, 16:59 UTCResolved - This incident has been resolved.Jun 18, 16:59 UTCMonitoring - A fix has been implemen...read more |
| 2024-05-07 12:56 | Gem Page Loading Issue | none | 0 second | May 7, 12:56 UTCResolved - This incident has been resolved.May 7, 12:34 UTCMonitoring - A fix has been implemen...read more |
| 2024-04-28 10:16 | CDN rebuild | none | 0 second | Apr 28, 10:16 UTCCompleted - The scheduled maintenance has been completed.Apr 28, 10:00 UTCIn progress - Schedule...read more |
| 2024-04-26 15:36 | Canadian Region: Insights and Maintenance UI Downtime | none | 0 second | Apr 26, 15:36 UTCResolved - This incident has been resolved.Apr 26, 15:33 UTCMonitoring - A fix has been implemen...read more |
| 2024-04-06 00:19 | Search Disruption | none | 0 second | Apr 6, 00:19 UTCResolved - This incident has been resolved.Apr 5, 23:56 UTCMonitoring - A fix has been implemen...read more |
| 2023-12-19 17:03 | Search Service Interruption | none | 0 second | Dec 19, 17:03 UTCResolved - We're pleased to report that the outage affecting our search capabilities has been re...read more |
| 2023-07-25 08:50 | Incident with login page | none | 0 second | Jul 25, 08:50 UTCResolved - This incident has been resolved.Jul 25, 08:02 UTCMonitoring - A fix has been implemen...read more |
| 2023-06-13 21:06 | Shelf Outage in the US Region | none | 0 second | Jun 13, 21:06 UTCResolved - As of 20:44 UTC, we have observed an absence of errors stemming from this outage for ...read more |
| 2023-06-10 00:31 | Degraded Search Functionality | none | 0 second | Jun 10, 00:31 UTCResolved - This incident has been resolved.Jun 10, 00:26 UTCMonitoring - A fix has been implemen...read more |
| 2023-06-08 10:48 | Some documents not visible in search results | none | 0 second | Jun 8, 10:48 UTCResolved - The incident has been resolved.Jun 8, 10:48 UTCResolved - The incident has been resolved. |
| 2023-06-02 00:35 | Self-Service Portals Downtime in the US Region | none | 0 second | Jun 2, 00:35 UTCResolved - This incident has been resolved.Jun 2, 00:35 UTCResolved - This incident has been resolved. |
| 2022-10-05 17:08 | Elevated API errors | none | 0 second | Oct 5, 17:08 UTCResolved - This incident has been resolved.Oct 5, 17:06 UTCMonitoring - A fix has been implemen...read more |
| 2022-09-09 19:13 | AWS Outage in the US region | none | 0 second | Sep 9, 19:13 UTCResolved - This incident has been resolved.Sep 9, 18:40 UTCUpdate - We see positive signs of re...read more |
| 2022-09-06 11:12 | Maintenance of GraphQL APIs | none | 0 second | Sep 6, 11:12 UTCCompleted - The scheduled maintenance has been completed.Sep 6, 11:04 UTCUpdate - Scheduled mai...read more |
| 2022-07-22 13:20 | Problems with Self-Service Portals | none | 0 second | Jul 22, 13:20 UTCResolved - This incident has been resolved.Jul 22, 12:55 UTCUpdate - We are continuing to monito...read more |
| 2022-05-10 12:11 | Problems Accessing the Web Application | none | 0 second | May 10, 12:11 UTCResolved - This incident has been resolved.May 10, 12:09 UTCUpdate - We are continuing to work o...read more |
| 2022-04-20 15:41 | 5XX Errors When Accessing the Web Application | none | 0 second | Apr 20, 15:41 UTCResolved - This incident has been resolved.Apr 20, 15:32 UTCIdentified - The issue has been iden...read more |
| 2022-04-12 18:56 | 5XX Errors When Accessing the Web Application | major | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-04 14:10 | Kustomer Integration Issues | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-26 10:50 | [Scheduled] Database Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-03-24 16:05 | Updates to gems show up in search results with a delay | minor | 6 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-17 17:57 | Intermittent Search Problems | minor | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-17 17:21 | Intermittent Search Problems | major | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-16 21:30 | Intermittent Search Problems | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2022-02-16 16:38 | Problems with loading a library tree in the web app | major | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-14 19:48 | [Scheduled] Database maintenance: gem creation is affected | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-22 12:07 | Missing English Recommendations in Answer Assist | minor | 6 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-16 20:21 | Intermittent Errors Signing in via SSO | major | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-15 15:19 | Intermittent Errors Signing in via SSO | major | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-15 13:51 | Problems with Emails Delivery | major | 5 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-07 17:15 | US Region Downtime | critical | 7 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2021-11-30 13:17 | 6-minute spike of API errors | none | 0 second | Between 15:17 - 15:23 UTC there were some problems using Shelf application. Users experienced "Something went wro...read more |
| 2021-11-15 15:23 | Agent Assist Errors | major | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-23 22:30 | DNS Issues | none | 0 second | Due to some DNS issues, customers could not access the Shelf platform for some time.Due to some DNS issues, customers could not access the Shelf platform for some time. |
| 2021-10-15 16:30 | Problems With Updating Gems | minor | 5 hrs, 1 min | This incident has been resolved.This incident has been resolved. |
| 2021-10-10 08:57 | [Scheduled] Database Maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-09-28 18:24 | Web Application: Intermittent Long Loading Times (US Region) | minor | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-31 19:06 | Problems when signing in using SSO providers | major | 3 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-19 16:25 | CPW: Cannot save changes to the Decision Tree | minor | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-19 13:31 | CPW Tasks for Decision Trees Cannot Be Transitioned to the Next Stage | minor | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-12 18:08 | CPW: Wiki Editor has limited formatting functionality | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2021-08-10 09:34 | Some CPW Tasks for Decision Trees Cannot Be Transitioned to the Next Stage | minor | 40 mins | This incident has been resolved.This incident has been resolved. |